hp LaserJet 4250/4350 series printers use
HP LaserJet 4250 or 4350 series printer User Guide
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HP customer care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/lj4250 or http://www.hp.com/support/lj4350. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products.
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the printer. HP service agreements Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Out-of-Warranty Service: 800-633-3600.
Table of contents 1 Printer basics Quick access to printer information ...........................................................................................2 User guide links ..................................................................................................................2 Where to look for more information ....................................................................................2 Printer configurations ......................................................................
Printing to the top (standard) output bin ...........................................................................56 Printing to the rear output bin ...........................................................................................56 Printing to the optional stacker or stapler/stacker ............................................................57 Orientation of paper when a stapler is installed ...............................................................58 Printing envelopes .................
Supported browsers .........................................................................................................94 To view the HP Toolbox ...................................................................................................95 Status tab ..........................................................................................................................95 Troubleshooting tab ........................................................................................................
Clearing jams from the optional duplexer .......................................................................140 Clearing jams from the output areas ..............................................................................141 Clearing jams from the fuser area ..................................................................................142 Clearing jams from the optional stacker or stapler/stacker ............................................144 Solving repeated jams .............................
Cables and interfaces .....................................................................................................200 Print media ......................................................................................................................200 Appendix B Control panel menus Retrieve Job menu ................................................................................................................206 Information menu ....................................................................
Protecting the environment .............................................................................................263 Ozone production ...........................................................................................................263 Energy consumption .......................................................................................................263 HP LaserJet printing supplies .........................................................................................
1 Printer basics Thank you for purchasing an HP LaserJet 4250 or 4350 series printer. If you have not done so, see the getting started guide (start) provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer.
Quick access to printer information This section summarizes the resources that are available to learn more about setting up and using the printer. User guide links ● Printer parts ● Control-panel layout ● Troubleshooting flowchart Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ lj4250 or http://www.hp.com/support/lj4350.
Printer configurations The HP LaserJet 4250 or 4350 series printer is available in several configurations.The letters that follow the printer name indicate the differences between the configurations. Each letter refers to a specific feature. Use the information in this section to determine which features your model has. NOTE Not all models are available in all configurations. Feature designations for the HP LaserJet 4250 or 4350 series printer Letter Description no letter This is the base model.
Model descriptions (continued) Printer model HP LaserJet 4250 series HP LaserJet 4350 series dtn model ● 64 MB RAM, expandable up to 512 MB ● 80 MB RAM, expandable up to 512 MB ● one 100-sheet tray and two 500-sheet trays ● one 100-sheet tray and two 500-sheet trays ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● duplexer for automatic two-sided printing ● duplexer for automatic
Printer features The following tables describe the features for the HP LaserJet 4250 or 4350 series printers. Speed HP LaserJet 4250 series printer HP LaserJet 4350 series printer Prints on letter-size paper at 45 pages per minute (ppm). Prints on letter-size paper at 55 pages per minute (ppm). Prints on A4-size paper at 43 ppm. Prints on A4-size paper at 52 ppm.
Memory and processor HP LaserJet 4250 series printer HP LaserJet 4350 series printer The HP LaserJet 4250 model includes 48 MB of random-access memory (RAM). The HP LaserJet 4250n and tn models include 64 MB of RAM. The HP LaserJet 4250dtn and dtnsl models include 80 MB RAM. The HP LaserJet 4350n and tn models include 80 MB of random-access memory (RAM). The HP LaserJet 4350dtn and dtnsl models include 96 MB RAM.
Print cartridge HP LaserJet 4250 series printer HP LaserJet 4350 series printer Standard print cartridge prints up to 10,000 pages. Standard print cartridge prints up to 10,000 pages. All models accept a high-capacity print cartridge that prints up to 20,000 pages. All models accept a high-capacity print cartridge that prints up to 20,000 pages. HP smart printing supplies program automatically alerts when toner is low. HP smart printing supplies program automatically alerts when toner is low.
Printer parts Before using the printer, familiarize yourself with the parts of the printer. 1 2 3 4 5 6 7 Top output bin Control panel Tray 1 (pull to open) Tray 2 On/off switch Right-side panel (provides access to DIMMs and CompactFlash cards) Top cover (provides access to the print cartridge) 8 Interface ports (see Interface ports) 9 Slot for optional duplexer 10 Rear output bin (pull to open) Accessories and supplies You can increase the capabilities of the printer by adding optional accessories.
NOTE Use the accessories and supplies that have been specifically designed for the printer in order to ensure optimum performance. The printer supports two EIO cards.
Interface ports The printer has five ports: two EIO slots and three ports for connecting to a computer or a network. 1 2 3 4 5 1 2 3 4 5 EIO slot 2 Network connection (for models that include an embedded HP Jetdirect print server) EIO slot 1 IEEE 1284B-compliant parallel port USB port (compatible with USB 2.0 full- and high-speed devices) Accessory lights Use the following table to interpret the status lights on the optional 500-sheet stacker or 500sheet stapler/stacker accessory.
Moving the printer The printer is heavy and should be lifted by two people. One person should stand at the front of the printer, and the other person should stand at the back of the printer. To lift the printer, grip the lift handles that are on the sides of the printer. Do not attempt to lift the printer by gripping any other part of the printer.
Control panel This section provides information about the control panel and its features: ● Control-panel layout ● Control-panel buttons ● Control-panel lights ● Printing control-panel menus ● Changing printer-control-panel configuration settings ● Using the printer Help system The control panel is located on the front of the printer. ? See Interpreting control-panel messages to identify and troubleshoot control-panel messages.
Control-panel buttons Button Function (HELP) ● Provides information about the message on the graphical display. (BACK) ● Backs up one level in the menu tree or backs up one numeric entry. ● Exits menus if held down for more than 1 second. ● Enters and exits the menus. (UP) ● Navigates to the previous item in the list, or increases the value of items that are numerical in nature. (SELECT) ● Clears an error condition when the condition is clearable. ● Saves the selected value for an item.
Light State Indication Data On The printer has data to print, but is waiting to receive all of the data. Off The printer has no data to print. Blinking The printer is processing or printing the data. On The printer has experienced a problem. Note the message on the control-panel display, and then turn the printer off and on. See Interpreting control-panel messages for help in resolving problems. Off The printer is functioning without error. Blinking Action is required.
Changing printer-control-panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep delay, printer personality (language), and jam recovery. The printer-control-panel settings can also be changed from a computer by using the setting page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
To set the job storage limit 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (SELECT button) to select JOB STORAGE LIMIT. 7. Press (UP button) or 8. Press (SELECT button) to set the value. (DOWN button) to change the value. 9. Press MENU to exit the menu.
To show the IP address 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight SHOW ADDRESS. 7. Press (SELECT button) to select SHOW ADDRESS. 8. Press (UP button) or 9. Press (SELECT button) to select the option. (DOWN button) to select the desired option. 10.
To set Use Requested Tray 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight TRAY BEHAVIOR. 7. Press (SELECT button) to select TRAY BEHAVIOR. 8. Press (SELECT button) to select USE REQUESTED TRAY. 9. Press (UP button) or 10. Press (SELECT button) to set the behavior.
To set the printer default for PS Defer Media 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight TRAY BEHAVIOR. 7. Press (SELECT button) to select TRAY BEHAVIOR. 8. Press (SELECT button) to select PS DEFER MEDIA. 9. Press (UP button) or 10.
To set the Sleep Delay 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight SLEEP DELAY. 7. Press (SELECT button) to select SLEEP DELAY. 8. Press (UP button) or 9. Press (SELECT button) to set the time period. (DOWN button) to select the appropriate time period. 10.
To set the personality 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight PERSONALITY. 7. Press (SELECT button) to select PERSONALITY. 8. Press (UP button) or PCL, or PDF). 9.
To set the auto continue 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight AUTO CONTINUE. 7. Press (SELECT button) to select AUTO CONTINUE. 8. Press (UP button) or 9. Press (SELECT button) to set the selection. (DOWN button) to select the appropriate setting. 10.
Cartridge out The printer has two options for this menu item. ● Select CONTINUE to allow the printer to continue printing. A REPLACE CARTRIDGE warning message appears until the print cartridge is replaced. Printing in this mode can continue only for a specific number of pages. After that, the printer stops printing until you replace the empty print cartridge. This is the default setting. ● Select STOP if you want the printer to stop printing until the empty print cartridge is replaced.
To set the jam-recovery response 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press (DOWN button) to highlight SYSTEM SETUP. 5. Press (SELECT button) to select SYSTEM SETUP. 6. Press (DOWN button) to highlight JAM RECOVERY. 7. Press (SELECT button) to select JAM RECOVERY. 8. Press (UP button) or 9. Press (SELECT button) to set the selection. (DOWN button) to select the appropriate setting. 10.
To select the language 1. When SELECT LANGUAGE appears in English, press LANGUAGE appears in English. ENWW (SELECT button), and wait until 2. Press (DOWN button) until the preferred language appears. 3. Press (SELECT button) to save the preferred language.
Software The printer comes with helpful software, including printer drivers and optional software. For easy printer setup and access to the full range of printer features, HP recommends that you install the software that is provided. Check the installation notes and Readme files on the printer CD-ROM for additional software and languages. HP software is not available in all languages.
*Available only on the World Wide Web. Printer drivers Printer drivers provide access to the printer features and allow the computer to communicate with the printer (by using a printer language). Check the install notes, Readme, and latebreaking Readme files on the printer CD-ROM for additional software and languages. The following printer drivers are included with the printer. The most recent drivers are available at http://www.hp.com/go/lj4250_software or http://www.hp.com/go/lj4350_software.
NOTE The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Simplified Chinese, Korean, Japanese, or Traditional Chinese. Select the correct printer driver for your needs Select a printer driver based on the way that you use the printer. Certain printer features are available only in the PCL 6 drivers. See the printer driver Help for available features. NOTE ● Use the PCL 6 driver to take full advantage of printer features.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) Windows 2000, XP, and Server 2003 On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) Macintosh OS X V10.3 On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the File menu, click Print.
Installing the printing system software The printer comes with printing system software and printer drivers on a CD-ROM. The printing system software on the CD-ROM must be installed in order to take full advantage of the printer features. If you do not have access to a CD-ROM drive, you can download the printing system software from the Internet at http://www.hp.com/go/lj4250_software or http://www.hp.com/go/ lj4350_software.
4. Click Finish when the installation has completed. 5. Restart the computer. 6. Print a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/go/lj4250_software or http://www.hp.com/go/lj4350_software for help or more information.
To set up a Windows computer to use the network printer with Windows-sharing You can share the printer on the network so that other network users can print to it. See your Windows documentation to set up Windows-sharing. After the printer is shared, install the printer software on all computers that share the printer. Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software. The printing system software supports Apple Mac OS 9.
2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ folder of the Starter CD-ROM, where is your language preference. For example, the Installer/English folder contains the Installer icon for the English printer software. 3. Double-click the HP LaserJet Installers folder. 4.
1. From HD, click Applications, click Utilities, and then open the Apple Desktop Printer Utility. 2. Double-click Printer (USB), and then click OK. 3. Next to USB Printer Selection, click Change. 4. Select the printer, and then click OK. 5. Next to Postscript Printer Description (PPD) File, click Auto Setup, and then click Create. 6. On the Printing menu, click Set Default Printer. For Mac OS X: 1.
4. Click Next. 5. Follow the instructions on the computer screen. 6. Click Finish when installation is complete. 7. Select a language and follow the instructions on the computer screen. 8. Print a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and Readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.
Selecting print media This printer accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect printer performance and output quality.
Supported sizes of print media Tray 1 supported sizes and weights Size Dimensions1 Weight Capacity2 Letter 216 x 279 mm (8.5 x 11 inches) 60 to 200 g/m2 (16 to 53 lb) 100 sheets of 75 g/m2 (20 lb) paper A4 210 x 297 mm (8.3 x 11.7 inches) Legal 216 x 356 mm (8.5 x 14 inches) Executive 184 x 267 mm (7.3 x 10.5 inches) A5 148 x 210 mm (5.8 x 8.3 inches) 8.5 x 13 216 x 330 mm (8.5 x 13 inches) B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches) Executive (JIS) 216 x 330 mm (8.
Tray 2 and optional 500-sheet tray supported sizes and weights Size Dimensions1 Weight Capacity2 Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m2 (16 to 32 lb) 500 sheets of 75 g/m2 (20 lb) paper A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) 8.5 x 13 216 x 330 mm (8.5 x 13 inches) Executive (JIS) 216 x 330 mm (8.5 x 13 inches) B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches) A5 148 x 210 mm (5.8 x 8.
Optional duplexer supported sizes and weights Size Dimensions Weight Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m2 (16 to 32 lb) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches) A5 148 x 210 mm (5.8 x 8.3 inches) Optional envelope feeder supported sizes and weights Size Dimensions Weight Capacity Monarch #7-3/4 98 x 191 mm (3.9 x 7.
Optional stacker or stapler/stacker supported sizes and weights (continued) Size Dimensions1 Weight Capacity2 Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m2 (16 to 32 lb) 500 sheets of 75 g/m2 (20 lb) paper A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches) A5 148 x 210 mm (5.8 x 8.3 inches) Custom3 Minimum: 148 x 210 mm (5.8 x 8.
42 Chapter 1 Printer basics ENWW
2 Printing tasks This section provides information about common printing tasks.
Selecting which tray is used for printing You can select how the printer pulls media from the trays. The following sections provide information about configuring the printer to pull media from specific trays.
Setting Explanation TRAY 1 TYPE= or TRAY 1 SIZE= a type other than ANY The printer treats tray 1 like the other trays. Instead of looking for media in tray 1 first, the printer pulls media from the tray that matches type and size settings that are selected in the software. In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see Printing by type and size of media (locking trays).
To print by type and size of paper 1. Be sure to load the trays correctly. See Loading trays.) 2. At the printer control panel, open the PAPER HANDLING menu. Select the paper type for each tray. If you are unsure which type you are loading, such as bond or recycled, check the label on the media package. 3. Select the paper-size settings at the printer control panel. ● Tray 1: Set the paper size on the PAPER HANDLING menu if the printer is set to TRAY 1 TYPE= a type other than ANY.
Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need the LOW fuser-mode setting to avoid damage to the printer. The default setting generally provides the best performance for most print-media types.
Stapling documents The optional stapler/stacker can staple jobs of up to 15 sheets of 75 g/m2 (20 lb) paper. The stapler can staple letter-size, A4-size, or legal-size paper. ● Paper weight can range from 60 to 120 g/m2 (16 to 32 lb). Heavier paper might have a stapling limit of fewer than 15 sheets. ● If the job consists of only one sheet, or if it consists of more than 15 sheets, the printer will print the job to the bin, but the printer will not staple the job. ● The stapler supports paper only.
Loading staples Load staples if the printer control-panel display prompts you with a STAPLER LOW ON STAPLES message (the stapler has fewer than 70 staples left) or a STAPLER OUT OF STAPLES message (the stapler is empty). If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. To load staples 1. On the right side of the stapler/stacker, turn the stapler unit toward the front of the printer until the unit clicks into the open position.
Loading trays This section describes how to load the standard and optional printer trays. Loading tray 1 Tray 1 is a multipurpose tray that holds up to 100 sheets of paper, 50 transparencies or sheets of labels, 10 envelopes, or 20 index cards. The printer default is to pull media from tray 1 first, if it is loaded. To change this behavior, see Customizing tray 1 operation.
3. Set the side guides to the correct width. 4. Load the media in the tray. Make sure that the media fits under the tabs and below the maximum-height indicators. NOTE Load media with the front side facing up and the top, short edge toward the printer. For information about loading special media, see Printing on small sizes, custom sizes, or heavy paper. 5. Adjust the side guides so that they lightly touch the media stack but do not bend the media.
To load tray 2 or an optional 500-sheet tray 1. Pull the tray out and lift up slightly to remove it from the printer. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it to the correct media size. 4. On the right side of the tray, turn the knob to Standard for LTR (letter), A4, LGL (legal), EXEC (executive), A5, or JIS B5 paper.
5. Load the paper with the front side facing down and the top edge toward the front of the tray. CAUTION Do not fan the paper. Fanning can cause misfeeds. 6. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 7. Slide the tray completely into the printer. Loading an optional 1,500-sheet tray The optional 1,500 sheet tray adjusts for letter, A4, and legal sizes.
To load an optional 1,500-sheet tray 1. Open the door of the 1,500-sheet tray. 2. If media is in the tray, remove it. When media is in the tray, the guides cannot be adjusted. 3. Pinch the guides at the front of the tray and slide them to the correct media size. 4. Load the media with the front side facing down and the top edge toward the front of the tray. CAUTION 54 Do not fan the media. Fanning can cause misfeeds.
5. Make sure that the height of the stack does not exceed the maximum-height indicators on the guides and that the front edge of the stack is aligned with the arrows. 6. Close the door on the tray.
Understanding media output options The printer has three output locations: the top (standard) output bin, the rear output bin, and the optional stacker or stapler/stacker. Printing to the top (standard) output bin Printing to the rear output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed Printing to the top (standard) output bin The top output bin collects paper face-down, in the correct order.
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down, and slide out the extension. Opening the rear output bin makes the duplexer (if installed) and the top output bin unavailable. To avoid jams, do not open or close the rear output bin while the printer is printing. Printing to the optional stacker or stapler/stacker The optional stacker or optional stapler/stacker can hold up to 500 sheets of paper (20-lb paper). The stacker accepts standard and custom paper sizes.
Orientation of paper when a stapler is installed When an optional stapler/stacker is installed, the printer automatically rotates the printed images 180° on all paper sizes, even if the job is not stapled. If you are printing on paper that requires a specific orientation, such as letterhead, preprinted paper, prepunched paper, and paper with watermarks, make sure that the paper is loaded correctly in the tray. The correct orientation of the paper in the trays is shown below.
Printing envelopes You can print on envelopes from tray 1 or the optional envelope feeder. Tray 1 holds up to 10 envelopes and supports standard or custom sizes. The optional envelope feeder holds up to 75 envelopes and supports only standard envelope sizes. For printing on any size of envelope, make sure to set the margins in your program at least 15 mm (0.6 inch) from the edge of the envelope. Printing performance depends on the construction of the envelope.
3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs and maximum-height indicators on the guides. 4. To reduce curl and jams, open the rear output bin to use the straight-through paper path. Feeding envelopes automatically (optional envelope feeder) With the optional envelope feeder, the printer will automatically feed up to 75 standard-size envelopes.
To install the optional envelope feeder 1. Open tray 1. 2. Remove the plastic envelope-entrance cover from the printer. 3. Insert the optional envelope feeder firmly into the printer until it latches into position. Pull outward on the optional envelope feeder to be sure that it is securely in place. Removing the optional envelope feeder Use these steps to remove the optional envelope feeder from the printer. To remove the optional envelope feeder 1.
2. Replace the plastic envelope-entrance cover in the printer and close tray 1. Loading envelopes in the optional envelope feeder Use these steps to load envelopes in the optional envelope feeder. To load envelopes in the optional envelope feeder 1. Fold down the envelope-feeder tray. Lift the envelope weight. 2. Squeeze the release lever that is located on the left envelope guide and slide the guides apart. 3. Load envelopes with the front side facing up, and the postage-end toward the printer.
4. Adjust the guides to touch the envelopes without bending them. 5. Lower the envelope weight onto the envelopes. 6. To reduce curl and jams, open the rear output bin to use the straight-through paper path. NOTE ENWW Select the envelope size in one of these locations, trying them in this order: in the program, in the printer driver, or on the Paper Handling menu at the printer control panel. See Paper Handling menu.
Printing on special media This section discusses printing on types of media that require special handling: ● Printing on labels ● Printing on transparencies ● Printing on letterhead, prepunched, or preprinted paper (single-sided) ● Printing on paper that has a special finish ● Printing on small sizes, custom sizes, or heavy paper ● Setting custom paper sizes Printing on labels Use only labels that are recommended for use in laser printers. Make sure that labels meet the correct specifications.
● Do not print on both sides of labels. ● Do not print on sheets from which labels have been removed. Printing on transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies. ● CAUTION At the printer control panel, open the CONFIGURE DEVICE menu. On the PRINT QUALITY submenu, select FUSER MODES. Make sure that the fuser mode is set to TRANSPARENCY=LOW.
NOTE For more information about paper that has a special finish, such as laid or bond paper, see Printing on paper that has a special finish. For tray 1, load the paper with the front side facing up, and the top, short edge toward the printer. For tray 2, optional 500-sheet trays, and the optional 1,500-sheet tray, load the paper with the front side facing down, and the top, short edge toward you.
Printing on paper that has a special finish Some paper has a special finish, such as laid paper, bond paper, and cockled paper. These types of paper can cause issues in regard to toner adhesion and print quality. Follow these guidelines when printing on paper that has a special finish. ● NOTE At the printer control panel, open the CONFIGURE DEVICE menu. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type that you are using (such as BOND).
Printing on small sizes, custom sizes, or heavy paper Custom-size paper can be printed from tray 1, tray 2, or an optional 500-sheet tray. NOTE The printer might print at a slower speed when printing on small sizes, custom sizes, and heavy paper. For more information about paper that have a special finish, such as laid or bond paper, see Printing on paper that has a special finish. Weight and sizes See the following table for specifications when printing on custom or heavy paper.
Additional guidelines for small or narrow paper Follow these additional guidelines when printing on small or narrow paper: ● Do not attempt to print on paper smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long. ● To reduce curl and other problems, print very small custom-size paper from tray 1 to the rear output bin. ● HP does not recommend printing large quantities of small or narrow paper.
To set custom paper sizes 1. If you loaded a 500-sheet tray with custom paper, be sure that the knob is set to Custom. (See Loading tray 2 or an optional 500-sheet tray.) 2. Press (SELECT button) to open the menus. 3. Use (UP button) or (DOWN button) to scroll to PAPER HANDLING, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to scroll to TRAY 1 SIZE or TRAY [N] SIZE (where [N] is the number of the tray), and then press (SELECT button). 5.
Printing on both sides of paper (optional duplexer) The printer can automatically print on both sides of paper when an automatic duplexer is installed. This is called duplexing. The duplexer supports the following paper sizes: letter, legal, executive, A4, A5, and JIS B5. NOTE The automatic duplexer is included with the HP LaserJet 4250dtn, 4250dtnsl, 4350dtn, and 4350dtnsl printers. For models that do not include an automatic duplexer, you can print on both sides manually. See To duplex manually.
Note the following guidelines: ● Before using the duplexer, ensure that the printer driver is set to recognize it. The procedure varies according to the operating system that you are using. For details, see Using the printer drivers. Look for the instructions in the column labeled "To change configuration settings." ● To print on both sides of paper, make the selection in your program or the printer driver. (See the printer driver online Help.
Layout options for printing on both sides of paper The four duplex orientation options are shown below. These options can be selected in the printer driver (the preferred method) or at the printer control panel. (If you use the printer control panel, go to Configure Device menu, then the Printing submenu. Select DUPLEX BINDING. On the PCL submenu, select a setting for ORIENTATION.) 1 4 3 2 2 2 3 2 5 3 2 5 3 5 3 5 1.
4. Click OK. 5. Send the print job to the printer. NOTE The paper that you are printing on will partially come out of the top output bin during duplexing. Do not pull on the paper until duplexing is complete. During duplexing, the duplexer will not function if the rear output bin is open. To duplex manually If the printer does not have a duplexer installed, follow these instructions to manually print on both sides.
Canceling a print job You can cancel a print job from a software program or a print queue, or by pressing the STOP button on the printer control panel. ● If the printer has not started printing, first try to cancel the job within the software program that sent the print job. ● If the print job is waiting in a print queue or print spooler such as the Printers group on a Windows computer or Print Monitor on a Macintosh computer, delete the job there.
Using the printer driver The printer driver provides access to the printer features and allows the computer to communicate with the printer. This section provides instructions for printing when setting options are set from the printer driver. If possible, try to set printing features from the software program in which you are working or from the Print dialog box. You can set the printer features this way for most Windows and Macintosh software programs.
● To change default settings in Windows 2000, Windows XP, and Windows Server 2003 ● To change default settings in Macintosh operating systems To change default settings in Windows 98 and Windows Me 1. Click the Start button. 2. Click Settings. 3. Click Printers. 4. Right-click the HP LaserJet 4250 or 4350 series printer icon. 5. Click Properties. 6. Change any of the settings on the tabs. These settings are now the defaults for the printer. 7.
To change default settings in Macintosh operating systems Depending on the Macintosh operating system version that you have, use either the Apple Desktop Printer Utility, the Print Center, or the Print Setup Utility to change printer driver defaults.
Using printer-driver features This section provides instructions for common printing features that are controlled through the printer driver.
Printing multiple pages on one sheet of paper You can print more than one document page on a single sheet of paper (this is sometimes called 2-up, 4-up, or n-up printing). The pages will appear decreased in size and arranged on the sheet. You can specify that up to 16 pages are to be printed on a single sheet. This feature provides a cost-effective and environmentally friendly way to print draft pages, especially when combined with duplex printing (see Printing on both sides of paper (optional duplexer)).
To set a custom paper size on Macintosh computers For Mac OS 9 1. On the File menu, select Page Setup. 2. From the Page Attributes drop-down menu, select Custom Page Size. 3. Click New to create a named custom page size. The new custom page is automatically added to the Page Size menu in Page Setup. For Mac OS X 1. On the File menu, select Page Setup. 2. On the Settings drop-down menu, click Page Attributes, and then click Custom Paper Size. 3. Click New, and type in a name for the custom paper size. 4.
Resolution options NOTE ● Best Quality - use ProRes 1200 for the best print quality. ● Faster Printing - use FastRes 1200 as an alternative resolution for complex graphics or faster output. ● Custom - use this option to specify print-quality settings. Changing resolution can change the formatting of your text. To select print-quality settings on Windows computers 1. Open the printer driver. See Changing the settings for a print job. 2.
Printing a cover, a different first or last page, or a blank page Use the following procedure to print the covers of a document on a different media type than the rest of the document or to print the first or last page of a document on different media. For example, to print the first page of a document on letterhead paper and the rest on plain paper, or to print a cover on card stock and the subsequent pages on plain paper.
Using job-storage features The printer supports four distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer: ● Quick copy jobs ● Proof and hold jobs ● Private jobs ● Stored jobs Some features are available without an optional hard disk installed, but to use all of the jobstorage features, you must install an optional hard disk accessory in the printer and then properly configure the drivers.
Deleting a quick copy job When you send a quick copy job, the printer overwrites any previous jobs that have the same user and job name. If no quick copy job is already stored under the same user and job name, and the printer needs additional space, the printer might delete other quick copy jobs, starting with the oldest job. The default number of quick copy jobs that can be stored is 32. You can change the number of quick copy jobs that can be stored at the printer control panel.
Deleting a held job When you send a proof and hold job, the printer automatically deletes your previous proof and hold job. If no proof and hold job already exists with that job name, and the printer needs additional space, the printer might delete other proof and hold jobs starting with the oldest one. NOTE If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A held job can also be deleted at the printer control panel. To delete a held job 1.
7. Use (UP button) or (SELECT button). (DOWN button) to scroll to the number of copies, and then press Deleting a private job A private job is automatically deleted after the user releases it for printing, unless the user selects the Stored Job option in the printer driver. NOTE If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A private job can also be deleted at the printer control panel before it is ever printed. To delete a private job 1.
To print a stored job 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to RETRIEVE JOB, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user name, and then press 4. Use (UP button) or (SELECT button). (DOWN button) to scroll to the user or job name, and then press 5. Use (UP button) or button). (DOWN button) to scroll to PRINT, and then press 6. Use (UP button) or (SELECT button).
3 Managing and maintaining the printer This chapter contains information about these topics: ENWW ● Using the embedded Web server ● Using HP Web Jetadmin software ● Using the HP Toolbox ● Uninstalling the HP Toolbox ● Managing and configuring printer drivers ● Configuring e-mail alerts ● Setting the real-time clock ● Checking the printer configuration ● Managing the print cartridge ● Cleaning the printer ● Performing preventive maintenance ● Replacing the stapler unit 89
Using the embedded Web server Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel. The following are examples of what you can do using the embedded Web server: ● View printer-control status information. ● Set the type of media that is loaded in each tray. ● Determine the remaining life for all supplies and order new ones. ● View and change tray configurations.
Information tab The Information pages group consists of the following pages. ● Device Status. This page shows the printer status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the information that is found on the printer configuration page. ● Supplies Status.
Networking tab The network administrator can use this tab to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network with anything other than an HP Jetdirect print server. Other links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links.
Using HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administrators the ability to resolve printer issues before users are affected. Download this free, enhanced-management software at http://www.hp.
Using the HP Toolbox HP Toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network. You must perform a complete software installation in order to use the HP Toolbox.
To view the HP Toolbox 1. Open the HP Toolbox in one of these ways: NOTE ● On the Windows desktop, double-click the HP Toolbox icon. ● From the Windows Start menu, click Programs, and then click HP Toolbox. ● For Macintosh OS X, on the hard drive, click Applications, and then click the Utilitites folder. Double-click the HP Toolbox icon. After you open the URL, you can bookmark it so that you can return to it quickly in the future. 2. The HP Toolbox opens in a Web browser.
● Supported Media. View information about media that the printer supports, view information about configuring the trays, and view information about solving problems that are related to print media. ● Printer Pages. Print various pages that are useful for troubleshooting printer problems including the configuration page, the supplies page, the event log page, and the usage page. Alerts tab Use the Alerts tab to configure the printer to automatically notify you of printer alerts.
Toolbox links The toolbox Links item at the left of the screen provides links to the following options: ● Select a device. Select from all of the HP Toolbox-enabled devices. ● View current alerts. View the current alerts for all printers that have been set up. (You must be printing to view the current alerts.) ● Text only page. View HP Toolbox as a site map with links to all of the individual pages within HP Toolbox and the Device Settings window.
Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox. To uninstall the HP Toolbox by using the Windows desktop shortcut 1. Click Start. 2. Point to Programs. 3. Point to Hewlett-Packard or to the HP LaserJet 4250 or 4350 series program group, and then click Uninstall hp LaserJet Toolbox. 4. Follow the onscreen instructions. To uninstall the HP Toolbox by using Add/Remove Programs in the Windows control panel 1. Click Start. 2. Click Control Panel.
Managing and configuring printer drivers Your system or network administrator can use the driver management and configuration solution to configure printer drivers before you install and deploy them within your environment. This is helpful when you configure printer drivers for multiple workstations or printers that share the same configuration. When you preconfigure your printer driver to match the printer hardware, you can gain access to all of the printer accessories through the driver.
● Deploy the configured printer drivers to the server(s). ● Instruct the end-users to connect to the print server. The configured driver for their operating system is automatically deployed to their computer. Administrators can use the HP Web Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plugin from http://www.hp.com/go/webjetadmin_software.
Configuring e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you to problems with the printer. The alerts take the form of e-mail messages to the email account or accounts that you specify.
Setting the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print jobs, so you can identify the most recent versions of stored print jobs. Setting the date and time When setting the date and time you can set the date format, date, time format, and time. Setting the date format 1. Press MENU to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3.
Setting the date 1. Press MENU to open the menus. NOTE 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to SYSTEM SETUP, and then press 4. Use (UP button) or button). (DOWN button) to scroll to DATE/TIME, and then press 5. Use (UP button) or button). (DOWN button) to scroll to DATE, and then press 6. Use (UP button) or (SELECT button).
Setting the time 1. Press MENU to open the menus. 2. Use (UP button) or (SELECT button). (DOWN button) to scroll to CONFIGURE DEVICE, and then press 3. Use (UP button) or (SELECT button). (DOWN button) to scroll to SYSTEM SETUP, and then press 4. Use (UP button) or button). (DOWN button) to scroll to DATE/TIME, and then press 5. Use (DOWN button) to scroll to TIME, and then press (UP button) or (SELECT (SELECT button). 6. Use (UP button) or (SELECT button).
Checking the printer configuration At the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: ● Menu map ● Configuration page ● Supplies status page ● PS or PCL font list For a complete list of printer information pages, see the INFORMATION menu at the printer control panel (see Information menu). Keep these pages nearby for troubleshooting.
3. Use (UP button) or (DOWN button) to scroll to PRINT CONFIGURATION, and then press (SELECT button). An example of the configuration page follows. The content of the configuration page varies, depending on the options currently installed in the printer. NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox.
Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life left in the print cartridge, and the number of pages and jobs that have been processed. NOTE You can also obtain configuration information in the embedded Web server or the HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox. To print a supplies status page at the control panel 1. Press (SELECT button) to open the menus.
2. Use (UP button) or (SELECT button). (DOWN button) to scroll to INFORMATION, and then press 3. Use (UP button) or (DOWN button) to scroll to PRINT PS FONT LIST or PRINT PCL FONT LIST, and then press (SELECT button). The PS font list shows the PS fonts that are installed, and gives a sample of those fonts. The following information can be found on the PCL font list: NOTE ● Font gives the font names and samples. ● Pitch/Point indicates the pitch and point size of the font.
Managing the print cartridge This section provides information about HP print cartridges, their life expectancies, how to store them, and how to identify genuine HP supplies. Information also appears about nonHP print cartridges.
Print-cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5% coverage (typical for a business letter), the HP print cartridge lasts an average of 10,000 (Q5942A) or 20,000 (Q5942X) pages. At any time, you can verify life expectancy by checking the supply level, as described in Checking the supply level.
When the cartridge is low on toner or drum life When the cartridge is low, the printer control panel shows the ORDER CARTRIDGE message. For the HP LaserJet 4250 series, the message first appears when about 15% (10,000-page cartridge) or about 8% (20,000-page cartridge) of the life remains in the print cartridge. For the HP LaserJet 4350 series, the message first appears when about 25% (10,000-page cartridge) or about 15% (20,000-page cartridge) of the life remains in the print cartridge.
Cleaning the printer Use the cleaning procedure on the following page every time you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the printer free from dust and debris. CAUTION ● Clean the outside of the printer with a slightly water-dampened cloth. ● Clean the inside with a dry, lint-free cloth. Do not use ammonia-based cleaners on or around the printer.
2. Open the top cover and remove the print cartridge. WARNING! Avoid reaching too far into the printer. The adjacent fusing area might be hot. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of the printer. 3. Wipe any dust or dirt off the paper feed guides (shaded areas) with a dry, lint-free cloth.
The cleaning procedure takes about 2.5 minutes to complete. A CLEANING message appears on the printer control panel display while the cleaning is taking place. Running the cleaning page manually In order for the cleaning page to work properly, print the page on copier-grade paper (not bond, heavy, or rough paper). To run the cleaning page manually 1. If a duplexer is installed, open the rear output bin. 2. Press MENU to open the menus. 3. Use (UP button) or (SELECT button).
Performing preventive maintenance You should replace certain parts when the PERFORM PRINTER MAINTENANCE message appears on the printer control panel display. This will help ensure that your printer maintains optimum performance. The maintenance message will appear every 200,000 pages. The message can be temporarily cleared for approximately 10,000 pages by using the CLEAR MAINTENANCE MESSAGE item on the Resets submenu. (See Resets submenu.
Replacing the stapler unit Use these steps to replace a defective stapler unit in the optional stapler/stacker. To remove and replace the stapler unit 1. Locate the stapler unit on the right side of the stapler/stacker. 2. Rotate the stapler unit toward the front of the printer until the unit clicks. Hold the stapler unit in this open position. 3. Push down on the tab at the top of the stapler unit. 4. Hold the tab down and pull the stapler unit up and out of the stapler/stacker.
5. Disconnect cable that connects the stapler unit to the stapler/stacker. (Only the blue part detaches.) Release the white tab that contains the blue cable connector by opening the tab to the left. 6. Remove the new stapler unit from its packaging. 7. Connect the cable on the new stapler unit to the stapler/stacker. 8. Place the peg that is located on the bottom of the new stapler unit into the hole in the stapler/stacker.
9. Press down on the tab at the top of the stapler unit and push the unit into the stapler/ stacker. 10. Rotate the stapler unit toward the rear of the printer until the unit clicks into place. 11. If the stapler cartridge is not installed in the stapler unit, install it now. (See Loading staples.
4 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Troubleshooting flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See HP customer care.) NOTE Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems.
● Turn the printer off then on. ● Check the power cord connections and the power switch. ● Plug the printer into a different outlet. ● Check that the power supplied to the printer is steady, and meets printer specifications. (See Electrical specifications. ) ● Press a printer control panel button to see if the printer responds. ● Turn the printer power off, and then turn the printer power on. ● Turn the printer power off and then on.
● Check that all trays are properly loaded, adjusted, and installed in the printer. ● Using the computer, check the print queue or print spooler to see if the printer has been paused. If there are problems with the current print job, or if the printer is paused, a configuration page will not print. (Press STOP and try step 2 in the troubleshooting flowchart again.) ● Check that the sealing tape is not still in the print cartridge.
ENWW ● If the job will not print, and a message appears on the printer control panel display, see Interpreting control-panel messages. ● Using the computer, check to see if the printer has been paused. Press STOP to continue. ● If the printer is on a network, check that you are printing to the correct printer. To verify that it is not a network problem, connect the computer directly to the printer with a parallel or USB cable, change the port to LPT1, and try to print.
4 Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a portion of the page prints. 124 Chapter 4 Problem solving Printing stops in the middle of the job. Print speed is slower than expected. A printer control panel setting is not taking effect.
● ● Check that you are using the proper printer driver. (See Using the printer driver.) The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. ● Check the interface cable connections. Test the cable by trying it on another computer (if possible). ● Replace the interface cable with a high-quality cable (see Part numbers). ● Simplify the print job, print at a lower resolution, or install more printer memory.
● ● Check that you are using the proper printer driver. (See Using the printer driver.) Check the program settings. (See the program online Help.) ● Try a different font. ● Downloaded resources might have been lost. You might need to download them again. ● Make sure that the paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. ● If you are having problems printing custom-size paper, see Printing on small sizes, custom sizes, or heavy paper.
● Make sure that you have selected the correct tray. (See Selecting a paper source.) ● Make sure that trays are correctly configured for paper size and type. (See Loading trays.) Print a configuration page to see current tray settings. (See Configuration page.) ● ● ● ENWW Make sure that the tray selection (Source) or Type in the printer driver or program is set correctly. (The printer driver and program settings override the printer control panel settings.
Solving general printing problems In addition to the issues and solutions that are listed in this section, see Troubleshooting common Macintosh problems if you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer. The maximum speed of the printer cannot be exceeded even when more memory is added. Printing speeds might be automatically reduced when printing on custom-sized media.
The printer prints, but the text is wrong, garbled, or incomplete. Cause Solution The printer cable is loose or defective. Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable. The printer is on a network or sharing device and is not receiving a clear signal.
The printer does not respond when you select Print in the software. ENWW Cause Solution The printer is malfunctioning. Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see Interpreting control-panel messages.
Guidelines for using paper For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. For a complete list of supported media, see Supported sizes of print media. The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Printing special pages Special pages within the memory of the printer can help you to diagnose and learn about problems with your printer. ● Configuration page The configuration page lists many of the current settings and properties of the printer. For information about how to print the configuration page, see Configuration page. If you have an HP Jetdirect print server installed, a second page prints that lists all of the HP Jetdirect information.
Clearing jams If a jam message appears on the printer control-panel display, look for jammed paper or other print media in the locations that are indicated in the figure below. Then see the procedure for clearing the jam. You might need to look for media in other locations than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the top-cover area underneath the print cartridge. When clearing jams, be very careful not to tear jammed media.
To clear jams from the top-cover and print-cartridge areas 1. Open the top cover and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of the printer. 2. Use the green handle to lift the paper-access plate. 3. Slowly pull the jammed media out of the printer. Do not tear the media. If media is difficult to remove, try clearing it from the tray area.
5. Rotate the paper guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the entrance cover and close tray 1. 7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed media is still in the printer. Look for the jam in another location. (See Jam locations.) If you are using a non-HP print cartridge, the message NON HP SUPPLY INSTALLED might appear on the printer control panel display.
2. Press and hold the release button on the left side of the optional envelope feeder. Grasp both sides of the optional envelope feeder and carefully pull it out of the printer. 3. Slowly remove any jammed envelopes from the optional envelope feeder and the printer. 4. Insert the optional envelope feeder into the printer until it locks into place. (The connector on the top, right side of the optional envelope feeder fits into the plug in the printer.
To clear jams from tray 2 or an optional 500-sheet tray 1. Slide the tray out of the printer, lift it slightly, and remove any damaged media from the tray. 2. If the edge of the jammed media is visible in the feed area, slowly pull the media down and out of the printer. (Do not pull the media straight out, or it will tear.) If the media is not visible, look in the next tray or in the top-cover area. (See To clear jams from the topcover and print-cartridge areas.
To clear jams from the optional 1,500-sheet tray 1. Open the front door of the tray. 2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the top-cover area. (See To clear jams from the top-cover and printcartridge areas.) 3.
Clearing jams from the optional duplexer If you are duplexing a print job and experience a jam, use this procedure to check for the jam and to clear it. To clear jams from the optional duplexer 1. Lift the optional duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of tray 2. (You might need to reach inside the printer.) 3. Slowly pull any paper out of the optional duplexer. 4. Insert the optional duplexer into the printer. 5.
Clearing jams from the output areas Use the procedures in this section to clear jams that occur in the rear output bin or in the optional stacker or stapler/stacker. To clear jams from the rear output bin 1. Open the rear output bin. If most of the media is still inside the printer, it might be easier to remove it through the top-cover area. (See To clear jams from the top-cover and printcartridge areas.) 2. Grasp both sides of the media, and slowly pull the media out of the printer.
Clearing jams from the fuser area Use this procedure only in these situations: ● Media has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area. ● A sheet of media has torn while you were trying to clear a jam from the fuser. To clear jams from the fuser area 1. Turn the printer power off and unplug the power cord from the printer. WARNING! The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the printer. 2.
5. Firmly grasp each side of the fuser. Push the blue levers upward and pull the fuser straight out of the printer. 6. Remove the jammed media. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet. You can also turn the jamclearing wheel that is located on the side of the fuser to attempt to eject the jammed sheet. CAUTION Do not use a sharp object to clear media from the fuser area. You might damage the fuser. 7.
9. Plug the power cord into the printer. 10. Replace the optional duplexer, if it was removed. 11. Turn the printer power on. 12. If a jam message persists, a sheet is still jammed in the printer. Look for the jam in another location. (See Jam locations.) After clearing all jams, you need to send the print job again because the printer power has been turned off. Clearing jams from the optional stacker or stapler/stacker Paper jams can occur in the optional stacker or the optional stapler/stacker.
2. Carefully remove any jammed paper. 3. Close the door on the stacker or stapler/stacker. 4. If a jam message persists, a sheet is still jammed. Look for it in another location. Check the front of the accessory and carefully remove any jammed paper. (See Jam locations.) NOTE The output bin must be pushed down into the lowest position for printing to continue.
3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the printer until the unit snaps into place. The stapler needs to reload after clearing a staple jam, so the first few documents (up to five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked.
ENWW ● Try a different brand of paper. ● Do not print on both sides of envelopes or transparencies. (See Printing envelopes or Printing on transparencies.) ● Print only on full sheets of labels and do not print on both sides of label sheets. (See Printing on labels.) ● Check that the power supplied to the printer is steady and meets printer specifications. (See Electrical specifications.) ● Clean the printer. (See Cleaning the printer.
Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that needs attention. Interpreting control-panel messages lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 13.XX.YY JAM IN A jam has occurred in the specified location. Remove jammed media from the specified location. See Clearing jams. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HPauthorized service or support provider (see HP customer care).
Interpreting control-panel messages (continued) Control panel message Description Recommended action 22 USB I/O Too much data was sent to the USB port. Press (SELECT button) to clear the error message. (The job will not be printed.) The connection has been broken between the printer and the EIO card in the specified slot [X]. Press (SELECT button) to clear the error message and continue printing.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 51.XY ERROR A temporary printing error occurred. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). For help press alternates with 51.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 55.XX.YY DC A temporary printing error occurred. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). A temporary printing error occurred as a result of an incorrect input or output request. 1. Turn the printer power off and then on. 2.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 59.XY ERROR A temporary printing error occurred. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). This message indicates that no system was found. The printer software system is corrupt. 1. Turn the printer power off and then on. 2.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 66.XY.ZZ OUTPUT An error occurred in an external paperhandling accessory. 1. Turn the printer power off. 2. Check that the accessory is properly seated on and connected to the printer, without any gaps between the printer and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the printer power on. 4.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 69.X ERROR A printing error occurred. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 1. Press STOP to clear the print job from the printer memory. Turn the printer power off and then on. 2. Try printing a job from a different program.
Interpreting control-panel messages (continued) Control panel message Description Recommended action 8X.YYYY The EIO accessory card in slot [X] has encountered a critical error. 1. Turn the printer power off and then on. 2. Turn the printer power off, reseat the EIO accessory in slot [X], and then turn the printer power on. 3. Turn the printer power off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the printer power on. 4.
Interpreting control-panel messages (continued) Control panel message Description Recommended action CARD SLOT The CompactFlash card in slot X is not working correctly. 1. Turn the printer power off. 2. Make sure the card is inserted correctly. 3. If the printer control panel message continues to appear, the card needs to be replaced.
Interpreting control-panel messages (continued) Control panel message Description Recommended action Checking paper path The printer is checking for possible jams or paper that was not cleared from the printer. No action necessary. Checking printer The printer is checking for possible jams or paper that was not cleared from the printer. No action necessary. CHOSEN PERSONALITY The printer received a request for a personality (printer language) that does not exist in the printer.
Interpreting control-panel messages (continued) Control panel message Description Recommended action DIFFERENT PAPER If stapling is required, modify the job. SIZES IN JOB The stapler cannot align the paper for stapling if different paper sizes are in the job. Printing continues but the job is not stapled. DUPLEXER ERROR The optional duplexer has an error. Turn off the printer power and reattach the optional duplexer. (Any print jobs at the printer might be lost.
Interpreting control-panel messages (continued) Control panel message Description Recommended action EIO X DISK IS The EIO disk is protected, and no new files can be written to it. Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. The file system has not been initialized. Use HP Web Jetadmin to initialize the file system. The envelope feeder is empty. Load envelopes in the envelope feeder.
Interpreting control-panel messages (continued) Control panel message Description Recommended action INTERNAL DISK FILE The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent folder. Try printing again to an existing folder. The Internal disk is full. Delete files from the disk and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts.
Interpreting control-panel messages (continued) Control panel message Description Recommended action LOAD TRAY XX A job is sent that requires a specific type and size that is not available in the tray that is indicated. Move the tray switch to the CUSTOM position if another tray is available. A job is sent that requires a specific type and size that is not available in the tray that is indicated. If the size is detectable and another tray is available, move the switch to the STANDARD position.
Interpreting control-panel messages (continued) Control panel message Description Recommended action No job to cancel The STOP button was pressed, but there No action necessary. is no active job or buffered data to cancel. The message is displayed for approximately 2 seconds before the printer returns to the ready state. NON HP SUPPLY INSTALLED The printer has detected that the print cartridge is not a genuine HP supply.
Interpreting control-panel messages (continued) Control panel message Description Recommended action RAM DISK DEVICE The RAM disk had a critical failure and can no longer be used. Contact an HP-authorized service or support provider. The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non existent folder. Try printing again to an existing folder. The RAM disk is full. 1.
Interpreting control-panel messages (continued) Control panel message Description Recommended action REPLACE CARTRIDGE Pages remaining for this supply has reached the low threshold. The printer was set to stop printing when a supply needs to be ordered. To continue printing, press (SELECT button) to exit the printer message then (SELECT button). The message press becomes ORDER CARTRIDGE LESS THAN XXXX PAGES (warning).
Interpreting control-panel messages (continued) Control panel message Description Recommended action ROM DISK IS The disk is protected, and no new files can be written to it. Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. The file system has not been initialized. Use HP Web Jetadmin to initialize the file system. A hard disk or a CompactFlash card is being sanitized. No action necessary.
Interpreting control-panel messages (continued) Control panel message Description Recommended action STAPLER OUT OF The stapler in the optional stapler/ stacker is out of staples. The printer behavior depends on how STAPLES OUT is configured in the Output Setup submenu. ● If STAPLES OUT=STOP, the printer stops printing until you refill the stapler or press Select. This is the default setting. ● If STAPLES OUT=CONTINUE, printing continues, but the job is not stapled.
Interpreting control-panel messages (continued) Control panel message Description Recommended action Unable to store job The print job named cannot be stored due to a memory, disk, or configuration problem. Correct the error and then try again to store the job. The data on the DIMM is not supported. [FS] stands for either ROM or FLASH. The DIMM may need to be replaced. Turn the printer power off before removing it.
Understanding accessory lights for the stacker and stapler/stacker The following table lists errors that can occur in an accessory (such as the stacker or stapler/ stacker) and that are reported by the accessory lights and on the printer control panel display. Accessory lights Light Explanation and solution Solid green ● The accessory is receiving power and is ready. ● The stapler is low on staples. STAPLER LOW ON STAPLES appears on the printer control-panel display.
170 Light Explanation and solution Blinking amber ● The accessory has a staple jam. 13.XX.YY JAM IN STAPLER appears on the printer control-panel display. (See the section for this message in Interpreting control-panel messages.) ● The accessory has a paper jam, or a sheet needs to be removed from the unit, even if the sheet is not jammed. 13.XX.YY JAM IN OUTPUT DEVICE appears on the printer control-panel display. (See the section for this message in Interpreting control-panel messages.
Light Explanation and solution Off ● The printer might be in PowerSave mode. Press any button on the printer control panel. ● The accessory is not receiving power. Turn the printer power off. Check that the accessory is properly seated on and connected to the printer, without any gaps between the printer and the accessory. Turn the printer power on. ● The accessory might have been disconnected and reconnected while the printer power was on. 66.XY.
Correcting print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the printer is properly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality checklist General print-quality problems can be solved by following the checklist below.
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Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the paper is too moist or too rough). See Paper specifications. 4. The printer might be due for maintenance. Check this by printing a copy of the supplies status page. (See Supplies status page.) If maintenance is due, order and install the printer maintenance kit.
2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 3. Try using a different type of paper. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 2. If the paper is rough, and the toner easily rubs off, open the Configure Device menu at the printer control panel.
Gray background 1. Do not use paper that has already been run through the printer. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 5. Open the Configure Device menu at the printer control panel. On the Print Quality submenu, increase the TONER DENSITY setting. See Print Quality submenu. 6. Make sure that the environmental specifications for the printer are being met.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If paper is heavy or rough, open the Configure Device menu at the printer control panel. On the Print Quality submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to HIGH 1 or HIGH 2, which helps the toner fuse more completely onto the paper. (See Print Quality submenu.) You must also set the type of paper for the tray you are using.
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3. Make sure that paper is loaded correctly and that all adjustments have been made. (See Loading trays.) Make sure that the guides in the tray are not too tight or too loose against the paper. 4. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 5. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 6. Make sure that the environmental specifications for the printer are being met. (See Operating environment.
6. If envelopes are creasing, try storing envelopes so that they lie flat. Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 3. Replace the print cartridge. Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc This defect typically occurs when the print cartridge has far exceeded its rated life of 10,000 (Q5942A) or 20,000 (Q5942X) pages.
Scattered lines 1. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 3. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 4. Open the Configure Device menu at the printer control panel. Open the Print Quality submenu and change the TONER DENSITY setting. (See Print Quality submenu.) 5.
Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) 182 ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed.
Troubleshooting network printing problems NOTE ENWW HP recommends that you use the printer CD-ROM to install and set up the printer on a network. ● Print a configuration page (see Configuration page). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ● See the HP Jetdirect Print Server Administrator's Guide on the printer CD-ROM for help and for more information about the Jetdirect configuration page.
Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media is loaded in the trays. The cable is defective or loose. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The printer is plugged into a power strip and is not receiving enough power. Unplug the power cord from the power strip and plug it into another electrical outlet.
Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems, this section lists problems that can occur when using Mac OS 9.x, or Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser. Problems with Mac OS 9.x The printer name or IP address does not show or verify in the Desktop Printer Utility. Cause Solution The printer might not be ready.
Problems with Mac OS 9.x (continued) A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open the Printing menu in the top menu bar and click Start Print Queue. The wrong printer name or IP address is being used. Another printer that has the same or a similar name or IP address might have received your print job. Check the printer name or IP address by printing a configuration page. See Configuration page.
Problems with Mac OS 9.x (continued) When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS 9.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Problems with Mac OS X (continued) The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected.
Problems with Mac OS X (continued) A print job was not sent to the printer that you wanted. Cause Solution The wrong printer name or IP address is being used. Check the printer name, IP address, or Rendezvous host Another printer with the same or similar name, IP address, name by printing a configuration page See Configuration or Rendezvous host name might have received your print job. page.
Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X version 10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
VM Error Cause Solution A font error occurred. Select unlimited downloadable fonts from the printer driver. Range Check 192 Cause Solution A font error occurred. Select unlimited downloadable fonts from the printer driver.
Troubleshooting the optional hard disk Item Explanation The printer does not recognize the optional hard disk. Turn the printer power off and verify that the hard disk is inserted correctly and is securely fastened. Print a configuration page to confirm that the optional hard disk has been recognized. See Configuration page. You receive this message: Turn the printer power off and make sure that the EIO disk is inserted correctly and securely DISK FAILURE. EIO X DISK NOT FUNCTIONAL fastened.
194 Chapter 4 Problem solving ENWW
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Ordering parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Ordering directly from HP ● Ordering through service or support providers ● Ordering directly through the embedded Web server (for printers that are connected to a network) ● Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) Ordering directly from HP You can obtain the following directly from HP: ● Replacement parts To orde
Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) The HP Toolbox software gives you the ability to order supplies and accessories directly from the computer. To order supplies by using the HP Toolbox, click Toolbox Links, and then click Order Supplies. A link is provided to the HP Web site for ordering supplies.
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5 x 13 inch paper sizes. Q2440B The printer can accommodate up to three optional 500-sheet feeders.
Print cartridges Item Description Part number HP LaserJet print cartridge 10,000-page cartridge Q5942A 20,000-page cartridge Q5942X Item Description Part number Printer maintenance kit. Includes a replacement fuser, a transfer roller, a transfer-roller tool, a pickup roller, eight feed rollers, and one pair of disposable gloves. Includes instructions for installing each component.
Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect 620n Fast Ethernet (10/100Base-TX) print server J7934A HP Jetdirect 680n 802.
Item Description Part number HP Premium Choice LaserJet paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPU1132/North America Letter (8.
Item Description Part number HP Multipurpose paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPM1120/North America For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Created for businesses that want one paper for all their office needs. Brighter and smoother than other office papers. Specifications: 90 bright, 20 lb (75 g/m2). Letter (8.5 x 11 inch), 500 sheets/ream, 5-ream carton Letter (8.
Item Description Part number HP Office recycled paper Letter (8.5 x 11 inch), 500 sheets/ream, 10-ream carton HPE1120/North America Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton HPE113H/North America Legal (8.5 x 14 inch), 500 sheets/ream, 10-ream carton HPE1420/North America Letter (8.
204 Appendix A Supplies and accessories ENWW
B Control panel menus You can perform most routine printing tasks from the computer by using the program or printer driver. These two methods are the most convenient way to control the printer, and they will override the printer-control-panel settings. See the Help file for your program, or, for more information about gaining access to the printer driver, see Using the printer driver. You can also control the printer by changing settings at the printer control panel.
Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storage features. You can print or delete these jobs at the printer control panel. See Using jobstorage features for more information about using this menu. NOTE If you turn the printer power off, all stored jobs are deleted unless an optional hard disk is installed. The section that follows lists the settings and possible values.
Item Values Explanation [USERNAME] [JOBNAME] The name of the person who sent the job. ALL PRIVATE JOBS NO STORED JOBS [JOBNAME]: The name of the job stored in the printer. Select one of your jobs or all of your private jobs (those that were assigned a PIN in the printer driver). ● Print: Prints the selected job. PIN REQUIRED TO PRINT: A prompt that appears for jobs that were assigned a personal identification number (PIN) in the printer driver. You must enter the PIN to print the job.
Information menu The Information menu contains printer information pages that give details about the printer and its configuration. Scroll to the information page that you want, and then press (SELECT button). Item Explanation PRINT MENU MAP The menu map shows the layout and current settings of the printer control panel menu items. For more information, see Menu map. PRINT The configuration page shows the current printer configuration.
Paper Handling menu If paper-handling settings are correctly configured at the printer control panel, you can print by selecting the type and size of media in the program or the printer driver. For more information about configuring for media types and sizes, see Printing by type and size of media (locking trays). For more information about supported media types and sizes, see Supported sizes of print media and Paper specifications.
Item Values Explanation TRAY 1 SIZE *ANY SIZE Use this item to set the value to correspond with the media size that is currently loaded in tray 1. LETTER LEGAL EXECUTIVE A4 A5 STATEMENT 8.5 x 13 B5 (JIS) EXECUTIVE (JIS) D POSTCARD (JIS) ANY: If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray.
Item Values Explanation TRAY 2 SIZE *LETTER Set the value to correspond with the media size that is currently loaded in tray 2. LEGAL A4 EXECUTIVE A5 B5 (ISO) CUSTOM TRAY 2 TYPE ANY *PLAIN PREPRINTED Use this item to set the value to correspond with the type of media that is currently loaded in tray 2.
Item Values Explanation TRAY [N] SIZE *LETTER Use this item to set the value to correspond with the media size that is currently loaded in the specified tray, where [N] is the number of the tray. LEGAL A4 This item appears only if an optional tray is installed. The available sizes might vary depending upon the optional feeder device that is installed. Tray [N] Custom UNIT OF MEASURE X DIMENSION Y DIMENSION This item appears only if a tray is set to a custom size.
Configure Device menu This menu contains administrative functions. Printing submenu Print Quality submenu System Setup submenu Stapler/stacker submenu I/O submenu Resets submenu Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer driver settings override control-panel settings. In general, it is better to change these settings in the printer driver, if applicable.
Item Values Explanation DEFAULT *LETTER PAPER SIZE LEGAL Sets the default image size for paper and envelopes. (The item name changes from paper to envelope as you scroll through the available sizes.) This setting applies only to print jobs that do not have the paper size specified in the program or printer driver. EXECUTIVE STATEMENT 8.
Item Values Explanation EDGE-TO-EDGE OVERRIDE *NO Turns the edge-to-edge mode on or off for all print jobs. COURIER FONT *REGULAR Selects the version of Courier font to use: DARK REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. YES DARK: The internal Courier font that is available on the HP LaserJet III series printers. WIDE A4 *NO YES Changes the number of characters that can be printed on a single line of A4-size paper.
Item Values Explanation PCL FORM LENGTH FORM LENGTH: Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES ORIENTATION: Allows you to select default page orientation to portrait or landscape. FONT SOURCE: Allows you to select the font source as *Internal, CARD SLOT 1, 2, or 3, Internal disk, or EIO disk.
Item Values Explanation SET PRINT TEST PAGE REGISTRATION SOURCE Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back. ADJUST TRAY [N] PRINT TEST PAGE: Prints a test page that shows the current registration settings. SOURCE: allows you to select the tray for which you want to print the test page.
Item Values Explanation FUSER MODES PLAIN Configures the fuser mode associated with each paper type. PREPRINTED PREPUNCHED Change the fuser mode only if you are experiencing problems printing on certain media types. After you select a type of media, you can select a fuser mode that is available for that type. The printer supports the following modes: LABELS NORMAL: Used for most types of paper. BOND HIGH 1: Used for rough paper.
Item Values Explanation RESOLUTION 300 Selects the resolution. All values print at the same speed. 600 *FASTRES 1200 PRORES 1200 300: Produces draft print quality and can be used for compatibility with the HP LaserJet III family of printers. 600: Produces high print quality for text and can be used for compatibility with the HP LaserJet 4 family of printers. FASTRES 1200: Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics.
Item Values Explanation TONER 1 to 5 (*3) Lighten or darken the print on the page by setting the toner density. Select a setting ranging from 1 (light) to 5 (dark). The default setting of 3 usually produces the best results. DENSITY NOTE It is best to change the toner density in the program or printer driver. (Program and printer driver settings override control-panel settings.
Item Values Explanation DATE/TIME DATE Sets the date and time settings. DATE FORMAT TIME TIME FORMAT JOB STORAGE 1 to 100 (*32) Specifies the number of quick copy jobs that can be stored on the printer. This item appears only if an optional hard-disk accessory is installed. JOB HELD *OFF TIMEOUT 1 HOUR Sets the amount of time that held jobs are kept before being automatically deleted from the queue.
Item Values Explanation TRAY USE REQUESTED TRAY Determines how the printer responds to jobs that request certain trays. MANUAL FEED PROMPT USE REQUESTED TRAY: Determines whether the printer tries to pull paper from a different tray than the one that you selected in the printer driver. BEHAVIOR PS DEFER MEDIA SIZE/TYPE PROMPT ● EXCLUSIVELY: Sets the printer to pull paper only from the tray that you selected and not pull from another tray, even if the tray that you selected is empty.
Item Values Explanation DISPLAY 1 to 10 (*5) Controls the brightness of the control-panel display. PERSONALITY *AUTO Selects the default printer language (personality). The possible values are determined by which valid languages are installed in the printer. PDF PS PCL Normally, you should not change the printer language. If you change it to a specific printer language, the printer will not switch automatically from one language to another unless specific software commands are sent to the printer.
Item Values Explanation CARTRIDGE STOP OUT *CONTINUE Determines how the printer reacts if the print cartridge is empty. STOP: The printer stops printing until you replace the print cartridge. CONTINUE: The printer continues to print, and the REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition. Replace the print cartridge as soon as possible to ensure good print quality.
Item Values Explanation STAPLES *NONE Determines whether print jobs are stapled or not. ONE NONE: Turns off stapling. ONE: Turns on stapling. NOTE Selecting the stapler at the printer control panel changes the default setting to staple. It is possible that all print jobs will be stapled. For information about selecting the stapler at the printer control panel, see Stapling documents.
Item Values Explanation EMBEDDED JETDIRECT MENU TCP/IP TCP/IP: Select whether the TCP/IP protocol stack is enabled or disabled. You can set several TCP/IP parameters. IPX/SPX APPLETALK DLC/LLC SECURE WEB DIAGNOSTICS Select the TCP/IP CONFIGURE METHOD to configure the EIO card. For the MANUAL option, set the values for IP ADDRESS , SUBNET MASK , LOCAL GATEWAY, and DEFAULT GATEWAY. IPX/SPX: Select whether the IPX/SPX protocol stack (in Novell NetWare networks, for example) is enabled or disabled.
CLEAR MAINTENANCE There is no value to select. MESSAGE Appears after the PERFORM PRINTER MAINTENANCE message. The PERFORM PRINTER MAINTENANCE message can be temporarily cleared for approximately 10,000 pages, and then the message appears again. When the PERFORM PRINTER MAINTENANCE message first appears, a new maintenance kit should be installed to maintain optimum print quality and feed performance. For more information, see Performing preventive maintenance.
Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and printquality issues. The section that follows lists the settings and possible values. In the Values column, the default value for each setting is the one that has an asterisk (*) next to it. Item Values Explanation PRINT EVENT LOG There is no value to select. Press (SELECT button) to generate a list of the 50 most recent entries in the event log.
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
230 Appendix B Control panel menus ENWW
C Specifications HP LaserJet 4250 or 4350 series physical specifications Product dimensions Printer model Width Depth Height Weight1 HP LaserJet 4250, 4250n, 4350, and 4350n 418 mm (16.5 inches) 451 mm (17.8 inches) 377 mm (14.8 inches) 20.2 kg (44.5 lb) HP LaserJet 4250tn and 4350tn 418 mm (16.5 inches) 451 mm (17.8 inches) 498 mm (19.6 inches) 27.2 kg (60.0 lb) HP LaserJet 4250dtn and 4350dtn 418 mm (16.5 inches) 533 mm (21.0 inches) 498 mm (19.6 inches) 29.7 kg (65.
Printer accessories (continued) 232 Accessory Width Depth Height Weight Stacker 211 mm (8.3 inches) 427 mm (16.8 inches) 351 mm (13.8 inches) 4.2 kg (9.3 lb) Stapler/stacker 211 mm (8.3 inches) 427 mm (16.8 inches) 351 mm (13.8 inches) 4.2 kg (9.3 lb) Printer cabinet/stand 330 mm (13 inches) 686 mm (27 inches) 660 mm (26 inches) 19.8 kg (43.6 lb) Duplex-printing accessory 2.5 kg (5.5 lb) Envelope feeder 2.5 kg (5.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Power requirements (HP LaserJet 4250 or 4350 series) Specification 110-volt models 230-volt models Power requirements 110 to 127 Vac (± 10%) 220 to 240 Vac (± 10%) 50/60 Hz (± 3 Hz) 50/60 Hz (± 3 Hz) 10.0 Amps 5.
Acoustic emissions Sound power and pressure level1 (HP LaserJet 4250 or 4350 series) Sound power level Declared per ISO 9296 Printing2 (HP LaserJet 4250) LWAd= 6.9 Bels (A) [69 dB(A)] Printing2 (HP LaserJet 4350) LWAd= 7.1 Bels (A) [71 dB(A)] Ready (HP LaserJet 4250) LWAd= 4.0 Bels (A) [40 dB(A)] Ready (HP LaserJet 4350) LWAd= 3.
Operating environment ENWW Environmental condition Printing Storage/standby Temperature (printer and print cartridge) 10° to 32°C (50° to 90°F) 0° to 35°C (32° to 95°F) Relative humidity 10% to 80% 10% to 90% Operating environment 235
Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in ream Flat within 5 mm (0.02 inch) Cut edge conditions Cut with sharp blades with no visible fray.
The paper storage environment should be properly maintained to ensure optimum printer performance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment: ● Paper should be stored at or near room temperature. ● The air should not be too dry or too humid (due to the hygroscopic properties of paper).
Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To prevent serious jams, always use tray 1 to print labels and always use the rear output bin. Never print on the same sheet of labels more than once or print on a partial sheet of labels. Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing temperature.
240 Appendix C Specifications ENWW
D Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion.
Overview The printer comes with one dual inline memory module (DIMM) already installed. One additional DIMM slot and two CompactFlash slots are available for upgrading the printer with the following items: NOTE ● More printer memory—DIMMs (SDRAM) are available in 48, 64, 128, and 256 MB, for a maximum of 512 MB. ● CompactFlash font cards—Unlike standard printer memory, CompactFlash cards can be used to permanently store downloaded items, such as fonts and forms, even when the printer is off.
Printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer.
4. Remove the cover from the printer. 5. Open the access door by pulling on the metal tab. 6. Remove the DIMM from the antistatic package. Hold the DIMM with your fingers against the side edges and thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.) 7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place.
8. Close the access door and press firmly until it snaps into place. 9. Set the bottom of the cover onto the printer. Make sure the bottom tab on the cover fits into the corresponding slot in the printer. Rotate the cover up, toward the printer. 10. Slide the cover toward the front of the printer until it clicks into place. 11. Reattach any cables and the power cord, then turn the printer power on, and then test the DIMM installation. See Checking memory installation below.
Installing CompactFlash cards Up to two CompactFlash cards can be installed to add additional fonts to the printer. To install a CompactFlash card 1. Turn the printer power off. 2. Unplug the power cord and disconnect any cables. 3. Grasp the cover on the right side of the printer and pull it firmly toward the rear of the printer until it stops. 4. Remove the cover from the printer.
5. Open the access door by pulling on the metal tab. 6. Remove the CompactFlash card from its package. 7. Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot. 8. Slide the CompactFlash card into place. 9. Close the access door, press firmly until it snaps into place.
10. Set the bottom of the cover onto the printer. Make sure the bottom tab on the cover fits into the corresponding slot in the printer. Rotate the cover up, toward the printer. 11. Slide the cover toward the front of the printer until it clicks into place. 12. Reattach any cables and the power cord, then turn the printer power on and test the installation. (See Checking memory installation.) Use Device Storage Manager in HP Web Jetadmin to manage fonts.
Checking memory installation After installing the DIMM or CompactFlash card, make sure that the installation was successful. To verify that DIMMs or CompactFlash cards are installed correctly 1. Check that Ready appears on the printer control panel display when the printer power is turned on. If an error message appears, a DIMM or CompactFlash card might have been incorrectly installed. See Interpreting control-panel messages. 2. Print a new configuration page. (See Configuration page.) 3.
Saving resources (permanent resources) Utilities or jobs that you download to the printer sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn the printer power off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
Installing EIO cards or mass storage devices Follow this procedure to install an EIO card or mass storage device (optional hard disk). To install EIO cards or mass storage devices 1. Turn the printer power off. 2. Remove the two screws and cover plate from the EIO 1 or EIO 2 slot on the back of the printer. NOTE Do not discard the screws or the cover plate. Save them for future use if you remove the EIO card. 3. Install the EIO card or mass storage device in the EIO slot and tighten the screws. 4.
252 Appendix D Printer memory and expansion ENWW
E Printer commands Most programs do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. NOTE ENWW PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This section provides a quick reference for users who are already familiar with PCL 6 and PCL 5e command structure.
Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters might not appear on your screen as shown here. You must use the exact character and case specified for PCL 6 or PCL 5e printer commands.
Using escape characters Printer commands always begin with the escape character (Ec). The following table shows how the escape character can be inserted in various MS-DOS programs.
Common PCL 6 and PCL 5 printer commands Job-control commands Function Command Options (#) Reset Ec E not available Number of copies Ec&l#X 1 to 999 2-sided/1-sided printing Ec&l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long edge binding 2 = Duplex (2-sided) with short edge binding Page-control commands Function Command Options (#) Paper source Ec&l#H 0 = Prints or ejects current page 1 = Tray 2 2 = Manual feed, paper 3 = Manual feed, envelope 4 = Tray 1 5 = Tray 3 6 = Opti
Page-control commands (continued) Function Command Options (#) Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom1 Orientation Ec&l#O 0 = Portrait 1 = Landscape 2 = Reverse portrait 3 = Reverse landscape Top margin Ec&l#E # = Number of lines Text length (bottom margin) Ec
Cursor Positioning (continued) Function Command Options (#) Vertical position (dots) Ec*p#Y # = Dot number (300 dots = 1 inch) Vertical position (decipoints) Ec&a#V # = Decipoint number (720 decipoints = 1 inch) Horizontal position (columns) Ec&a#C # = Column number Horizontal position (dots) Ec*p#X # = Dot number (300 dots = 1 inch) Horizontal position (decipoints) Ec&a#H # = Decipoint number (720 decipoints = 1 inch) Function Command Options (#) End of line wrap Ec&s#C 0 = Enable (t
Font selection Function Command Options (#) Symbol sets Ec(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T = Windows 3.
260 Appendix E Printer commands ENWW
F Regulatory information Introduction This section contains the following regulatory information: ENWW ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement Introduction 261
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site at http://www.hp.com/recycle. More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program.
For more information To obtain information about the following environmental topics, visit http://www.hp.com/go/ environment or http://www.hp.com/hpinfo/community/environment/productinfo/safety. ENWW ● Product environmental profile sheet for this and many related HP products.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP LaserJet 4250 and LaserJet 4350 printer BOISB-0309-00 Including optional duplex accesssory (Q2439B), optional 500-sheet input tray (Q2440B), optional 1500-Sheet Input Tray (Q2440B), and optional 500-shee
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
G Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location.
HP Express Exchange (U.S. and Canada only) This service, available for an additional fee, is an alternative to the standard warranty and entails returning your printer for repair. HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer.
Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility. To repack the printer 1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer. Do not remove the DIMM that came with the printer. CAUTION Static electricity can damage DIMMs.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair.
276 Appendix G Service and support ENWW
Index Symbols/Numerics 1,500-sheet tray loading 53 paper jams 139 printing from 222 registration settings 217 troubleshooting 126 1200 dpi resolution 219 300 dpi resolution 219 500-sheet tray custom-size settings 214 loading 51 paper jams 138 printing from 222 registration settings 217 settings 211 troubleshooting 126 600 dpi resolution 219 A A4 paper settings 214 accessibility 7 accessories lights 10, 169 locating 8 locking and unlocking 11 moving 11 ordering 196 part numbers 198 troubleshooting 126, 171
card stock fuser modes 218 output bin, selecting 56 printing on 68 carriage returns, settings 216 cartridges Economode 81 features 7 life expectancy 110 low 22 low toner message 110 non-HP 109 ordering iii out 23 out of toner message 111 part numbers 199 recycling 263 status information 109 status, viewing with embedded Web server 91 status, viewing with HP Toolbox 95 storing 109 supplies status page 107 supply level, checking 110 cartridges, print EconoMode 219 low 223 out 224 paper jams 135 cartridges, st
Courier font settings 215 covers first page, different paper 83 creased paper, troubleshooting 179 crooked pages 178 curled paper, troubleshooting 179 custom-size paper 500-sheet tray specifications 39, 41 printing on 68 settings 80, 212 tray 1 specifications 38 tray settings 69, 214 tray specifications 38 customer support embedded Web server links 92 HP Express Exchange 273 HP Instant Support Professional Edition (ISPE) iii Macintosh iv maintenance agreements 272 online iii repacking printer 274 service de
removing 251 settings 225 slots 242 EIo cards part numbers 200 electrical specifications 233 embedded Web server e-mail alerts 101 features 90 Information tab 91 Networking tab 92 opening 90 Other Links tab 92 print cartridge supply level, checking 110 Settings tab 91 system requirements 90 energy consumption 263 energy specifications 233 ENERGY STAR compliance 263 energy use 7 enlarging documents 82 envelope feeder capacity 5 envelope specifications 40 installing 60 loading 60, 62 locating 9 paper jams 136
held jobs memory requirements 84 private 86 proof-and-hold 85 Retrieve Job control panel menu 206 settings 15, 221 Help 148 help control panel 14 drivers 28 HP Express Exchange 273 HP Instant Support Professional Edition (ISPE) iii HP Jetdirect print server configuration page, printing 105 installing 251 locating 9 models including 3 part numbers 200 removing 251 settings 226 HP Jetlink port 6 HP LaserJet Utility, Macintosh 30 HP media, ordering 200 HP OpenVMS drivers 27 HP Printing Supplies Returns and Rec
jobs formatted incorrectly 125 not printing, troubleshooting 122 private 86 proof-and-hold 85 retention 221 Retrieve Job menu 206 stopped, troubleshooting 124 storing, memory requirements 84 K keys, control panel 13 kit, maintenance part number 199 kit, printer maintenance message, clearing 227 using 115 L labels fuser modes 218 output bin, selecting 56 printing 64 specifications 239 landscape orientation duplexing options 73 PCL commands 257 language, control panel 24, 120, 224 languages, printer included
media capacity 5 covers 83 curl, troubleshooting 128 custom-size 80 custom-size, printing 68, 69 duplexing, sizes supported 71 fuser modes 47 HP, ordering 200 manual feed 46 PCL commands 256 preprinted 65 prepunched 65 printing multiple pages on single sheet PS settings 19 sizes supported 38 small 69 source, selecting 82 specifications 37, 236 stapling 48 storing 236 tray selection 17, 44, 45 tray settings 209 troubleshooting 132 troubleshooting trays 128 usage page 208 memory configuration page 106 include
out of toner 23, 224 out of toner message 111 output bins paper jams 141 settings 214 output quality settings 219 troubleshooting 172 override A4/letter 214 ozone specifications 263 P packaging printer 274 page counts 106 page orientation duplexing options 73 PCL commands 257 stapler/stacker 58 pages per minute 5 pages per sheet 80 paper 1,500-sheet tray specifications 39 500-sheet tray specifications 39 capacity 5 coated 67 covers 83 curl, troubleshooting 128 curled 179 custom-size 80, 214 custom-size, pri
personalities included 6 settings 20, 223 switching, PCL commands 258 viewing installed 106 phone numbers ordering supplies iii service agreements iv support iii pickup rollers, replacing 115 PJL (Printer Job Language) commands 253 platforms supported 26, 27 portrait orientation duplexing options 73 PCL commands 257 ports included 6 locating 10 LPT error messages 184 troubleshooting Macintosh 186, 189 postcards output bin, selecting 56 printing 68 specifications 38 PostScript error pages settings 215 troubl
Q quality settings 219 troubleshooting 172 quick copy jobs settings 15, 221 R RAM disk settings 224 RAM disk settings 24 Range Check, troubleshooting 192 Ready light 13 rear output bin locating 8 paper jams 141 printing to 56 settings 214 using with duplexer 71 recovery, jam 23, 224 recycling plastics 263 print cartridges 263 reduce/enlarge options 82 reference materials 2 registration settings 217 regulatory statements Canadian DOC statement 267 declaration of conformity 266 FCC 262 Finnish laser statement
small paper printing on 69 small paper, printing on 56 smeared toner, troubleshooting 176 software downloading iii HP Toolbox 94 installing Macintosh 34 installing on Windows 31 installing using New Hardware Found wizard Linux 27 Macintosh iv macintosh 30 Macintosh, included 30 network installation, Macintosh 33 network installation, Windows 32 operating systems supported 26 settings 15 uninstalling from Macintosh 36 uninstalling from Windows 36 source, paper 82 specifications accessibility 7 acoustic emiss
status page, printing 208 status, viewing with embedded Web server 91 status, viewing with HP Toolbox 95 supply level, print cartridges 110 support embedded Web server links 92 HP Express Exchange 273 HP Instant Support Professional Edition (ISPE) iii Macintosh iv maintenance agreements 272 online iii repacking printer 274 service dealers iv service information form 275 telephone iii SupportPack, HP 272 symbol sets, selecting 216 syntax, PCL commands 254 system requirements drivers 27 embedded Web server 90
duplexing manually 74 included 3 loading 1,500-sheet tray 53 loading 500-sheet tray 51 loading tray 1 50 locating 8, 9 locking 45 manual feed 46 moving 11 paper jams 134, 137, 138, 139 paper path test 228 paper specifications 39 part numbers 198 PCL commands 256 registration settings 217 selecting 17, 44, 82, 222 settings 209 settings, viewing 106 troubleshooting 126, 128 troubleshooting 1,500-sheet tray paper jams 139 500-sheet tray paper jams 138 accessories 169, 171 blank pages 129 blurred print 181 cabl
wavy paper, troubleshooting 179 Web browser requirements embedded Web server 90 HP Toolbox 94 Web Jetadmin browsers supported 93 downloading 93 driver configuration 99 e-mail alerts 101 Web sites customer support iii downloading software iii HP Web Jetadmin, downloading 93 Macintosh support iv ordering supplies iii paper specifications 236 service agreements iv UNIX and Linux drivers 27 websites anticounterfeit 109 weight, paper printing on heavy media 68 stapling documents 48 weight, paper specifications 1
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