Latex 3000 Printer User’s Guide
© 2014 Hewlett-Packard Development Company, L.P. Edition 2 Legal notices Trademarks The information contained herein is subject to change without notice. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Welcome to your printer ........................................................................................................................................ 1 Documentation ......................................................................................................................................................
Use a new substrate ............................................................................................................................................ 68 Prepare the printer for a new substrate ............................................................................................................. 68 Create a new substrate preset with the Add New Substrate wizard .................................................................. 68 Edit a substrate preset .....................................
Clean the pinchwheels and drive roller ............................................................................................................. 154 Clean the ink deposits ....................................................................................................................................... 156 Clean the carriage rails and replace the oiler foams ........................................................................................ 160 Empty the oil collector caps .....................
11 Troubleshoot ink cartridge and printhead issues ........................................................................................ 284 Ink cartridges ..................................................................................................................................................... 284 Printheads .........................................................................................................................................................
1 Introduction Welcome to your printer Your printer is a high-productivity industrial printer for producing signs and graphics on a wide range of flexible materials up to 3.20 m (126 in) wide. The printer uses water-based HP Latex Inks to provide highquality, durable output.
The Quick Response (QR) code images found in some parts of this guide provide links to additional video explanations of particular topics. For an example of such an image, see The ink collector kit on page 32. Safety precautions Before using your printer, read the following safety precautions and operating instructions to make sure you use the equipment safely.
● Do not insert objects through slots in the printer. ● Test the functionality of the Residual Circuit Breaker (RCCB) every year (refer to the procedure below). NOTE: A blown fuse may indicate malfunctioning electrical circuits within the system. Call your service representative (see HP Customer Care Centers on page 292), and do not attempt to replace the fuse yourself.
● Ensure that the operating temperature of the substrate recommended by the manufacturer is not exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be used at an operating temperature above 125°C (257°F). ● Do not load substrates with auto-ignition temperatures below 250°C (482°F). See note below. No ignition sources are close to the substrate.
Ink handling HP recommends that you wear gloves when handling ink system components. Use of tools and keys ENWW ● Users: Daily operations including printer settings, printing, substrate loading, replacement of ink reservoirs, and daily checks. No tool or maintenance key is required. ● Maintenance personnel: Hardware maintenance tasks and replacement of printheads, filters, ink waste bottles, foams, and printhead cleaning roll. The maintenance key and a flat screwdriver are required.
◦ Internal Print Server key ◦ Torx screwdriver set NOTE: During the installation of the printer, the designated personnel receive training for the safe operation and maintenance of the printer. It is not allowed to use the printer without this training. NOTE: After using the maintenance key to open a door, remember to lock it afterwards, and return the key to safe and secure storage.
Warning labels Label Explanation Electric shock hazard Heating modules operate at hazardous voltage. Disconnect power source before servicing. Caution! Double pole. Neutral fusing. Refer servicing to qualified service personnel. In case of operation of the fuse, parts of the printer that remain energized may represent a hazard during servicing. Before servicing, turn off the printer using the Branch Circuit Breakers located in the building's Power Distribution Unit (PDU). Warning High leakage current.
Label Explanation Hazardous moving part. Keep away from moving printhead carriage. When printing, the printhead carriage travels back and forth across the substrate. Located internally on the substrate path and internally on the right cover; for maintenance/service personnel only Light radiation hazard. Infrared (IR) radiation is emitted from this printer. Do not modify the dryer enclosure. You are recommended not to look directly at the lamps when they are on.
Label Explanation Hazardous moving parts. Keep away from moving fan blades. Located internally, close to vacuum fan blades; for maintenance/ service personnel only Identifies the Protective Earth (PE) terminal for qualified electricians, and bonding terminals for maintenance/service personnel only. Earth connection essential before connecting supply. Emergency stop buttons There are four emergency stop buttons distributed around the printer.
Main components The following views of the printer illustrate the main components. Front view 1. Condensation collector bottle 2. Ink cartridges 3. Emergency stop buttons 4. Service position window 5. Built-in computer 6. E-cabinet 7. Power switches, lights, and circuit breakers 8. Printhead cleaner roll door 9. Curing module latches, one on each side 10. Tension roller (for roll-to-free-fall configuration) 11. Front door 12. Curing module handles 13.
Rear view ENWW 1. Emergency stop buttons 2. Ink cartridges 3. Loading table latches, one on each side 4. Loading table 5. Drive roller 6.
Carriage view 1. Optimizer printhead latch 2. Oiler foams 3. Printhead 4. Aerosol filters 5. Drying filters 6. Printhead latch Printer software Your printer requires the following software: 12 ● The HP Internal Print Server is provided with your printer and is already installed in the printer's built-in computer. It displays printer alerts and a summary of printer status, manages print jobs, and must be used to interact with the printer in various ways.
Turn on the printer for the first time 1. Make sure that the two bottom rows of circuit breakers at the front right of the printer are all in the up position. 2. Turn the main switch to the on position, and also turn on the PC switch beside it. 3. Check that all three green lights are on. In normal operation these lights should always be on. If any of them are off, check the Internal Print Server in case there is a system error, and see Printer messages on page 298 or check with your electrician. 4.
Level Turn off Turn on 1: Major power electronics and engine off. Wait for the Internal Print Server to indicate that the printer is ready, then turn off the high-power subsystems by pressing the shutdown icon near the top left corner of the screen. Wait until the Internal Print Server reports that it has lost its connection to the printer. Click the Wake Up button up in the top left corner of the Internal Print Server window, and wait for the printer to turn on the high-power systems.
5. Push the printer from the outside corners of the top covers. Remember to avoid slopes steeper than 5%. After moving the printer, you may in some cases need an electrician to reconnect the power cables. You may also need to reconfigure the network, from the printer's built-in computer and from the RIP computer. See the Installation Guide for more details, including the minimum space required around the printer.
2 HP Internal Print Server Start the Internal Print Server The Internal Print Server starts automatically with Windows, and runs continually, in the background if not in the foreground. If for some reason it has stopped running, or its window is not visible, you can start it from the Windows Start menu or by double-clicking its icon on the desktop. When it starts, the main screen appears. In the main screen: 16 ● You can shut down the printer by pressing the Shut down button at the top left.
● ◦ The Print, Cancel, and Print adjustment buttons ◦ The job queue ◦ The print preview and job settings The Substrate pane includes the Substrate load/unload, Enable collector, and move carriage beam buttons; and information about how the current substrate is loaded. Change the language of the Internal Print Server When the Internal Print Server starts, it uses the language selected in the Windows Regional and Language Options. To change the selected language: 1.
● Font of footer text ● Hot folder Queue Rules tab ● Action when job fails ● Action when job has been printed ● Action when job is removed from the queue Additional Settings tab 18 ● Maximum roll length ● Gap between jobs ● Nesting gap between images ● Margins: ◦ RIP: Margins are set as defined in the RIP. ◦ Center: The image is horizontally centered on the loaded substrate. ◦ Default: The default margins are set to 5.0 mm (0.02 in).
Remote Assistance tab ● Enable remote assistance ● Enable proxy server and give details Internal Print Server menus The Internal Print Server provides the following menus.
Printer status and alerts The Internal Print Server displays the general status of the printer, the maintenance status, the loaded substrate, and the ink system. The printer can communicate the following types of alerts: Printer status ● Errors: When the printer is unable to print. ● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive maintenance or ink cartridge replacement.
Follow the instructions on your screen to download the firmware file and store it on your hard disk. Then select the downloaded file and click Update. The firmware includes a set of the most commonly used substrate presets. Extra substrate presets can be downloaded separately; see Substrate presets on page 67. Update the Internal Print Server IMPORTANT: Remove the previous version of the Internal Print Server in the printer's built-in computer before installing the new version. 1.
3 Handle the substrate Supported substrate types The following substrate types are compatible with your printer. For specific substrate settings and profiles, see the online HP Media Locator: http://www.hp.com/go/mediasolutionslocator. NOTE: Porous substrates and substrates with porous liners are supported only when using the ink collector kit (see The ink collector kit on page 32).
PP and PE film and banner ● Polypropylene (PP) film ● Synthetic paper (such as Yupo) ● Tyvek ● Coated PE/HDPE (polyethylene) banner ● Polyester (PET) backlit film ● Polyester (PET) frontlit film ● Polyester (PET) grey-back film PET film Textile Porous textiles may be used only with the ink collector. To check the porosity of your substrate, see Check the porosity of your substrate on page 23.
3. Stick it to the platen, covering the substrate-advance sensor. 4. Load the substrate that you want to check. 5. Open your RIP software. 6. Obtain the test file from the printer’s built-in computer: C:\Users\hplatex\Documents\HP IPS \InkTrespassingCheck\Ink_trespassing_check.pdf. 7. Print the test file using the number of passes and substrate preset that you intend to use in future with this substrate (or a similar profile in terms of ink limit). 8. Unload the substrate. 9.
Category Substrate Color calib. HP Photo-realistic Poster Paper Yes Applications 205 microns (8.1 mil) • 205 g/m² • 61 m (200 ft) HP Blue Back Billboard Paper Yes 165 microns (6.5 mil) • 123 g/m² • 80 m (262 ft) New HP Universal Coated Paper, 3 in core Yes 124 microns (4.9 mil) • 90 g/m² • 61 m (200 ft) New HP Coated Paper, 3 in core Yes 114 microns (4.5 mil) • 90 g/m² • 61 m (200 ft) New HP Universal Heavyweight Coated Paper, 3 in core Yes 165 microns (6.
● For third-party substrate solutions with ColorPRO technology, see http://ColorPROtechnology.com/. ● HP PVC-free Wall Paper imprimé avec les encres HP Latex est classé A+ selon l’arrêté du 19 avril 2011 «Émissions dans l'air intérieur», qui définit des seuils sur l’émission de polluants volatils posant des problèmes en cas d’inhalation – sur une échelle de A+ (émission très basses) à C (émission élevée).
◦ Up to 0.4 mm (0.016 in): Print normally. ◦ 0.4 to 2 mm (0.016 to 0.079 in): Raise the carriage beam to a custom position. Edge holders are not needed and should not be used. ◦ More than 2 mm (0.079 in): Not supported. While loading a roll, ensure that the leading edge is parallel and straight across the output core, and attached evenly (start taping the substrate to the core at the center, then move towards the edges).
NOTE: This is based on reflective measurements on a 943 color target under CIE standard illuminant D50, and according to the standard CIEDE 2000 as per CIE Draft Standard DS 014-6/E:2012. 5% of colors may experience variations above 2 dE 2000. Backlit substrates measured in transmission mode may yield different results. Color matching is dependent on many external factors.
● The roll-to-free-fall configuration is suitable when you want to cut and remove one or more prints as soon as they come out of the printer. The substrate is kept under tension between the input roll and the tension roller; but it can be cut after the tension roller because then it is no longer under tension. ● The roll-to-collector configuration is suitable when you may want to cut the substrate and remove the output roll before finishing the print job being done using a particular input roll.
4. Select the substrate type. 5. Press the Finish button in the Internal Print Server to start the substrate check, then enter the substrate type in the Loaded Substrate window. TIP: If the printer has been idle overnight with substrate loaded, and exposed to high or low temperatures, advance the substrate 13 to 25 cm (5 to 10 in) before printing, to avoid printhead crashes or ink smears on the substrate.
Install an edge holder To install an edge holder, stand at the front of the printer and attach the front of the edge holder (marked with the number 1 on the blue part) to the front of the platen. Ensure that the substrate is aligned with the marks on the edge holder. Then go to the rear of the printer, open the loading table, pull the rear of the edge holder towards you, and attach it to the rear of the platen. A built-in magnet helps to position the edge holder correctly on the platen.
If the rear of the edge holder cannot be placed due to a ramp, slide the ramp away to provide space for the edge holder. There are three ramps to help the substrate to load in assisted mode. The two ramps at the sides can slide; the center one is fixed. The edge holder cannot be placed in that position. CAUTION: Place the edge holder carefully. It should remain perfectly straight, otherwise it could damage the printheads and carriage. TIP: Once installed, an edge holder cannot be slid sideways.
CAUTION: Ensure that the operating temperature of the substrate recommended by the manufacturer is not exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be used at an operating temperature above 125°C (257°F). CAUTION: Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, or inks) may present a risk of fire.
3. Four ink-collector substrate-edge holders 4. Protector NOTE: Keep the ink-collector container and protector core to protect and store the ink-collector parts when not in use. Install the kit Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 2 TIP: You are advised to wear gloves. If any substrate is loaded, unload it. Then remove the edge holders from the substrate path.
8. Open the front door. 9. From the front on the right side, install the first module (1) and insert it into the guide (2) . 10. Slide the module to the middle until it reaches the stop. 11. Insert all the ink collector modules on either side of the central one.
12. Attach each one that you insert to a module that is already in place. 13. Go to the rear of the printer, lower the pinchwheel latches (1), and pull down the pinchwheel module to its lowest position. 14. Close the latches of all modules (turn to the right).
15. Check that all the ink collector modules are aligned with each other and that there are no gaps between them. 16. Check that the foams fit into the spaces provided for them. If they have expanded and no longer fit, replace them. NOTE: Ensure that you dispose of the used foams correctly. Consult the guidelines from your local authority. 17. Lift the pinchwheel module (1) and the pinchwheel latches (2). Install the protector ENWW 1.
38 3. Slide or clip a barrier onto each end of the protector tab. 4. Place the tab of the protector (1) onto the slot (2). The black side should be face up.
5. Open the curing module latches (1) and the curing module (2). 6. Drop the protector through the gap under the curing module. 7. Close the curing module and the latches. 8. Hook the clips from the protector to the bottom part of the printer. 9. Close the front door. NOTE: If you plan to load substrates thicker than the value shown on the main screen, set the thickness value appropriately. 10. Press Finish to complete the ink collector installation.
Unload the substrate (see Unload a roll on page 67) and remove the output spindle. To facilitate module uninstallation, we recommend raising the carriage beam to the installation position, by pressing the Raise carriage beam to install position button. Uninstall the protector 40 1. Go to the Internal Print Server and press Uninstall ink collector. 2. Unhook the four clips from the bottom. 3. Extract the protector tab from the slot.
4. Open the curing module latches and curing module and leave the protector to slide down softly. WARNING! Do not touch the internal enclosures of the printer's curing module: they can be hot enough to cause burns. 5. Remove the protector by the bottom part. 6. Remove the barriers, one on each side. 7. Check that nothing is dirty or broken. If dirty, clean with a lint-free cloth moistened with isopropyl alcohol.
9. Place the protector in the packaging, and store it. Uninstall the six ink-collector modules 42 1. Close the curing module and latches. 2. From the rear of the printer, open the three latches of each module. 3. From the front of the printer, remove each module. 4. Press Finish to complete the removal process. The carriage beam moves down and the carriage moves along the platen for checking. 5. Check whether the foams need to be replaced; if so, replace them.
Load a roll onto the spindle Single-roll printing The spindle has a pneumatic connector at one end and a gear at the other. 1. Check that the gear is on the correct side (which depends on the intended winding direction). 2. Insert the spindle into the roll. TIP: The spindle is quite heavy in order to ensure stiffness and so avoid skew and wrinkles, so two people are recommended for this operation. 3.
TIP: If the substrate is telescoped on the input roll, there is a risk of substrate jams and damage to the printheads. Try to straighten the edges of the substrate to minimize telescoping on the input roll before loading it into the printer. TIP: Check that the substrate is attached to the input core. The roll is now ready to be loaded into the printer.
Load a roll into the printer The objective when loading substrate is to get a uniform tension across its width and length to minimize the risk of skew, wrinkles, and telescoping.
Each of the spindles has its own motor. The motors maintain tension on the substrate. Some vacuum is applied at the level of the platen to keep the substrate flat. The substrate is moved forwards by the drive roller motor, on which there is a pinch mechanism to prevent the substrate from slipping. Before loading a roll into the printer, you must have a roll loaded onto a spindle (the input roll) and an empty core loaded onto another spindle (the output roll). See Load a roll onto the spindle on page 43.
ENWW 2. Open the curing module latches. 3. Open the curing module.
48 4. Open the loading table latches. 5. Open the loading table. 6. Unwind a length of substrate.
7. Place it on the loading table. 8. Close the loading table. 9. Rewind the substrate manually until the leading edge is close to the pinchwheels. 10. Close the loading table latches.
11. Go to the Internal Print Server and use the large blue button to advance the substrate until it reaches the output spindle. Ensure that the substrate advances smoothly and is not trapped by any obstruction. If necessary, help the substrate to advance and to pass through the curing module slot. 12. Open the loading table. 13. Align the substrate by checking that the substrate edge is in the same position on the input and output spindles.
19. Go to the Internal Print Server and press the Finish button. The printer rotates both rolls to check their diameters, and it also checks the width of the roll, the winding direction, the vacuum, and the substrate advance calibration (this takes about a minute). NOTE: The roll size appears at the bottom of the screen; to change it, click Change substrate settings. NOTE: Some substrates (such as transparent substrates) cannot be measured by the printer in this way.
52 3. Open the curing module latches. 4. Open the curing module.
ENWW 5. Open the loading table latches. 6. Open the loading table. 7. Unwind a length of substrate.
8. Place it in the print zone. 9. Push the substrate through the printer until it reaches the output spindle. 10. Align the substrate by checking that the substrate edge is in the same position on the input and output spindles. This can be done by using the rulers on the spindles or by measuring the distance between the right edge and the side plate. 11. When the substrate is evenly tensioned and flat (no wrinkles or bumps), attach it to the empty core with adhesive tape.
Load a roll (dual roll-to-roll configuration) The two substrate rolls are mounted on the rear dual-roll spindle and will be collected on the front dual-roll spindle. The substrate goes from the input spindle over the main roller, over the platen, over the front diverters and then to the output spindle. NOTE: When using dual rolls, you are recommended to use the roll-to-roll configuration for best performance.
NOTE: When one roll runs out, you should lock the differential in the middle of the spindle, using the lever on the left-hand side. 1. Go to the Internal Print Server and select Substrate Load/Unload, then select the correct configuration. 2. In the Internal Print Server, choose from the list of substrate types the type that you have loaded. 3. If they are installed, remove the substrate edge holders from the print platen so that they do not get in the way while loading the substrate.
Manual loading NOTE: Assisted loading is not recommended in a dual-roll configuration. 1. Use the Internal Print Server to raise the carriage beam to its loading position. 2. Open the front door and the curing module. 3. Open the loading table. 4. Unlock the differential in the input spindle. 5. Unwind a length of substrate from the first input roll and place it in the print zone. 6. Push the substrate from the first roll through the printer until it reaches the output spindle. 7.
14. Close the loading table. 15. Ensure that the spindle differentials are unlocked. 16. Use the Internal Print Server to lower the carriage beam to its printing position. 17. Go to the Internal Print Server and press the Finish button. The printer rotates the rolls to check their diameters, and it also checks the width of the roll, the winding direction, the vacuum, and the substrate advance calibration (this takes about a minute).
You can load substrate with the printed face inwards or outwards on the spindle, in which case the spindle will turn in the opposite direction. The printer asks you for the winding direction if it cannot detect it automatically. Before loading a roll into the printer, you must have a roll loaded onto the input spindle. See Load a roll onto the spindle on page 43. TIP: The spindle by itself is quite heavy, and a roll of substrate can be much heavier.
60 2. Unlatch the tension roller at both ends. 3. Move the roller to the front, so that you have more space to pass the substrate behind the roller. 4. Pass the substrate through and push the roller backwards, taking care not to trap your fingers between the roller and the black substrate guide lying underneath and behind. 5. Close the latches at both sides. 6. Align the substrate by checking that the substrate edge is in the same position on the input spindle and tension roller.
Load a roll (roll-to-collector configuration) This configuration is similar to the roll-to-free-fall configuration, but with the addition of a collector roller and loop shaper. TIP: Do not try to load or unload the collector while printing. Before starting to load the substrate, select a loop shaper of the correct length to match the substrate width. The following tubes are supplied so that you can make up loop shapers of many different lengths.
● 1524 mm (60 in): 1067-mm (42-in), 305-mm (12-in) and 152-mm (6-in) tubes ● 1829 mm (72 in): 1067-mm (42-in), 610-mm (24-in) and 152-mm (6-in) tubes ● 1981 mm (78 in): 1067-mm (42-in), 610-mm (24-in) and two 152-mm (6-in) tubes ● 2032 mm (80 in): 1067-mm (42-in), 610-mm (24-in), 203-mm (8-in) and 152-mm (6-in) tubes ● 2489 mm (98 in): two 1067-mm (42-in), 203-mm (8-in) and 152-mm (6-in) tubes ● 2642 mm (104 in): two 1067-mm (42-in), 305-mm (12-in) and 203-mm (8-in) tubes ● 3200 mm (126 in): tw
Double-sided printing Selecting the double-sided printing option will provide you with guidance and help specific to double-sided printing during the load process. The roll-to-roll configuration is recommended for double-sided printing. You cannot perform double-sided printing if the dual-roll spindle or the ink collector kit is in use. A double-sided job must be defined as a pair of images. ● Side A is the first image to be printed. ● Side B is the second image to be printed, on the reverse of Side A.
Side A: Load and print 1. Load the roll-to-roll configuration: see Load a roll (roll-to-roll configuration) on page 45. NOTE: Neither the dual-roll spindle nor the ink collector kit can be used while printing double-sided jobs. 2. Define side A preferences (see Double-sided on page 84) and select the Print button. 3. Before unloading the substrate, select the Substrate load/unload button in the IPS, select How to unload side A, and follow the on-screen instructions.
2. Collect the substrate onto the output spindle. Check the substrate is collecting correctly on to the spindle to avoid telescoping. 3. Remove the input spindle. 4. Remove the output spindle (1), carry it around to the input side with the same orientation (2) and install it into the input position (3). Maintain the same orientation: Left edge always on the left, as indicated below with the colors blue and red. 5. When completed, click Done in the IPS window to confirm. Side B: Load and print 1.
2. Align the registration line with the beginning of the platen. ● If Side B: Calibration space was selected, align the dotted line. ● Align the registration line (continuous line). NOTE: To help make the alignment we recommend making a mark with a pen or pencil at the registration line (1), but on Side B (2). Do not make a mark by cutting with scissors as this can cause the substrate to come into contact with the printheads.
3. Define Side B (see Double-sided on page 84) and press the Print button. NOTE: Before pressing Print, ensure that the correct side is selected. The printer will automatically detect the registration line and the Side B image will be positioned to minimize registration errors. This detection occurs automatically after each row detected and an adjustment is made accordingly. 4. Unload the roll.
each substrate type. This description is called a substrate preset. The printer is supplied with substrate presets for some specific substrate types, and also with presets for some generic types. As it is inconvenient to scroll through a list of all substrate types available, your printer contains substrate presets for only the most commonly used substrate types. For your convenience, substrate settings from many substrate vendors have been collected at http://www.hp.com/go/mediasolutionslocator.
Material The first question from the wizard asks for the primary material of which your substrate is made. ● Self-Adhesive Vinyl includes cast self-adhesive vinyl, calendered self-adhesive vinyl, perforated selfadhesive vinyl, transparent self-adhesive vinyl, and reflective self-adhesive vinyl. ● PVC Banner includes frontlit banner, backlit banner, scrim banner, scrimless banner, mesh banner with liner, blockout banner, truck curtain banner, tarpaulin, and PVC wall covering.
The print is organized into horizontal bands which are printed at a range of different ink densities. There are two different sections. The left part (Section A) is focused on color saturation and curing performance. The right part (Section B) is focused on the interaction of several ink densities with different levels of optimizer. 1. Start with Section A. Check whether any of the bands is completely cured. Use the black 4-color patch for this purpose. Do a smudge test if possible.
● You can assign a name of your own choice to a particular substrate. ● You can adjust the preset to suit the precise characteristics of your substrate. ● You can adjust the preset to your intended use of the substrate, which may range from highest-quality printing to fast production output. To edit the technical characteristics of a custom substrate type, go to the Internal Print Server and select Substrate > Edit. This allows you to change all the important settings in the substrate preset.
1. Adjust the drying power up or down. 2. Adjust the curing power up or down. 3. Illustrations of the possible effects of not enough, too much, and correct heating respectively. 4. Adjust the vacuum level up or down. The input and output tensions are adjusted automatically, depending on the vacuum level. 5. Illustrations of the possible effects of not enough, too much, and correct tension respectively. To apply and save the values, press the Apply button in the dialog box before closing it.
◦ Compensation 1: Reduce the ink density as described above. ◦ Compensation 2: Increase the optimizer ink level in 2% steps for each level that the number of passes is reduced. Example: 6-pass 12% optimizer > 4-pass 14% optimizer. ◦ Compensation 3: Increase the drying lamp power in 10% steps for each level that the number of passes is reduced. Example: 6-pass 50% power > 4-pass 60% power. Optimize for best print quality and/or widest gamut Actions ● Use a 6-color ink set.
Recommended print modes for each substrate type 74 Chapter 3 Handle the substrate ENWW
* Non-porous textile or canvas. See Check the porosity of your substrate on page 23. Adjust the printing workflow for optimum color performance 1. Check your substrate's color calibration status and calibrate it if recommended, by selecting Substrate > Color calibration in the Internal Print Server. See Printer calibration on page 119. 2. Create ICC profiles for your substrate; see your RIP documentation for instructions.
TIP: Try to avoid wrinkling by using substrates that do not wrinkle, or by using a slower print mode that will allow you to lower the drying and curing power. ● The ink collector install position is used only for installing the ink collector kit (see The ink collector kit on page 32); it is not used for printing. To set the carriage beam position, go to the Internal Print Server and select the appropriate position from the drop-down list.
4 Create and manage print jobs Add a new print job Each print job must be created in your Raster Image Processor (RIP) and then added to the Internal Print Server.
2. Select the Add New Job icon or File > Add New Job. Navigate to the folder containing the print job files, and click Open to import the job into the Internal Print Server. TIP: 78 You can sort the list by any column.
3. The next dialog box displays information about the job. You can change the default job name the first time you open its properties window. Once you save the job name, it cannot be changed. Use the Save As button to create a copy of an existing job with a different name. Although you can change the substrate and print mode from this window by using the Change button, you are recommended not to do so, because it may adversely affect print quality. It is better to make such changes from the RIP.
The main difference is that there are now two queues, one per roll. Jobs sent to roll 1 will be seen in the first queue, and jobs sent to roll 2 in the second queue. When printing, jobs with the same resolution and print mode are printed at the same time (one on each roll). You can see in the preview how they will be processed. You can move from one queue to another by clicking the If you click the and icons.
NOTE: Rotation is available only when the printer is not printing. The effect of rotation is shown in the preview. After you press the Save or Save As button in the Job Properties window, the actual rotation of the job takes place. This could take a few minutes, depending on the image size and resolution, during which the job can be neither printed nor edited, and the job status is shown as Rotating. When it is done, the job is ready for printing.
● Add New Job ● Add Existing Job : Return a job to the queue that has been printed already. Printed jobs remain available unless deleted manually. ● Edit Job ● Proof : Proof a job in the queue (not available for nested jobs). This can be used to crop the image before printing. ● Up ● Down ● Remove : See Add a new print job on page 77. : Edit the properties of a job in the queue. : Select the next job upwards in the queue. : Select the next job downwards in the queue.
Step and Repeat Step and Repeat is a layout method that allows you to print multiple copies of a job side by side across the width of the substrate, if there is room. This method has the following options: ● Steps: the number of copies to print horizontally, across the width of the substrate. ● Step gap: the horizontal gap between copies. ● Repeat gap: the vertical gap between copies.
This method will automatically cut your image into sections and print the sections separately. There are two alternative ways to select the size of the sections: ● Select the width and height of each section. The number of sections is then calculated automatically. ● Select the number of horizontal and vertical sections. The width and height of each section is then calculated automatically.
NOTE: In order to minimize registration errors on some substrates, you are recommended to compensate for substrate contraction in the RIP when the image is generated. Define double-sided job The following screen is displayed. This is where you can define the properties of the double-sided job. 1. Press the upper 2. Select from the drop-down menu the side whose properties you want to define or view. button to select a filename containing the image to be printed on Side B.
NOTE: To compensate for any possible registration errors that may occur, centering the images is highly recommended. ● 3. For side B you can define the following and also review all of the above properties: ◦ Rows to Register: This option enables you to choose which registration lines are scanned by the printer, if you select 1 (the default), the printer stops printing and checks every registration line, if you select a higher number, for example 2, the printer only scans every second registration line.
2. Click the Layout button and preview how the printer will print each side. 3. Click the Preview both button to see a simulation of how both images will print on side A and on side B. You can use this simulation preview to check that the orientation of the images relative to each other is how you expect the finished result to be. 1. Select Side A from the drop-down menu. 2. Select Save or Save As. 3. Select Print Job and print the selected images.
The number of copies are automatically distributed according to the parameters defined in Define double-sided job on page 85 (number of rows, column, centered). . ● At the end of each row a black registration line is printed automatically (a). This registration line is used while printing side B, to position the side B rows and minimize the registration errors.
6. Load Side B. See Side B: Load and print on page 65. NOTE: For accurate printing we recommend that Substrate Edge Detection is selected. 7. When Side B is loaded, perform the following steps. For more details of these procedures, refer to Side B: Load and print on page 65: a. Align the dotted line with the platen b. Perform substrate-advance compensation. c. Select Side B from the drop-down menu. d. Ensure that the registration line is aligned with the platen and start printing side B. e.
TIP: Printing jobs side by side on the substrate gives you faster throughput and uses less substrate. You can use nesting in the Internal Print Server, from the Choose Image File window or the Job Properties window. The Choose Image File window From the Internal Print Server's main window, click the Add New Job icon to open the Choose Image File window. You will see the Nesting check box on the bottom left of the window. If you select only one job, nesting is impossible and the box is grayed out.
Nested jobs must all be printed with the same number of passes. Therefore, the number of passes used for all jobs will be copied from the first job. If you press the Arrange button in this section, the Advanced Nesting Arrangement window opens. If you use advanced nesting, the number of passes used for all jobs will be copied from the job with the highest number of passes specified. The best location for the next added image is selected automatically.
The Rearrange button automatically optimizes the positions of the images, keeping the established margin. When you are satisfied with the layout, press the OK button.
5 Handle the ink system Ink system components Ink cartridges Ink cartridges store the ink and are connected to the printheads, which deposit the ink on the substrate. Each cartridge contains HP Latex Ink, and consists of a bag within a recyclable cardboard box. Check the regulatory and safety information label on the cartridge to ensure that no special ventilation is needed and no hazardous waste is created.
CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 301). Avoid touching pins, leads and circuitry. The printer's six-color writing system uses six dual-color printheads with a total of 63,360 nozzles, and an HP Latex Optimizer printhead with 10,560 nozzles. Printheads should be stored vertically: if boxed, with the box arrows pointing up; if out of the box, with the nozzle cap up.
Change the left spittoon every time the cleaning roll is replaced. The foam is provided with the HP 881 Latex Cleaning Roll. Condensation collector bottle The printer has a system that collects most of the vapor generated while drying and curing the ink and condenses it in a bottle located at the left side of the printer. You should check the bottle from time to time and empty it when necessary. Consult your local authorities to determine the correct manner in which to dispose of wastes.
2. Disconnect the cartridge connector by pressing the tabs on each side of it and pulling it gently away from the cartridge. 3. Remove the empty cartridge from the printer. NOTE: Some residual ink can be expected in the cartridge, ranging from 2% to 5% of the original content. Insert an ink cartridge NOTE: The ink cartridge is supplied in an insulating bag; do not open it until you are ready to use the cartridge. 1. Check that the new cartridge is of the correct color. 2.
6. Connect the cartridge connector to the cartridge. NOTE: The cartridge connectors will refuse connection to the wrong type or color of cartridge. If you cannot connect the connector easily to the cartridge, check that you have the correct cartridge. 7. Ensure that the tabs on each side of the cartridge connector are opened but in place, showing successful connection. You will hear a click. 8. A few seconds after you have connected the cartridge, the green LED should be lit.
● Red steady light: there is a problem, check the Internal Print Server for more information ● All lights off: no cartridge, cartridge not connected, or unknown problem The level of ink remaining in each color is displayed at the top right of the Internal Print Server's main screen. You can see more details of ink cartridge and printhead status by selecting Information > Supplies. NOTE: The ink level estimates are not guaranteed to be accurate.
ENWW 4. The carriage moves automatically. Open the service position window to access it. 5. The Internal Print Server tells you which printhead to remove. Release the latch that secures the printhead, and lift it.
6. Lift the handle provided with the printhead, and pull the handle gently upwards to disconnect the printhead from the carriage. 7. Remove the printhead from the printer. The original packaging materials can be used to discard the old printhead or in case there is a need to return it to HP. When removing the optimizer printhead 1. Locate the optimizer printhead. 2. Push the latch handle against the rear beam as much as possible.
3. Tilt the printhead a little before taking it completely out of its pocket. 4. If the printhead is to be reused, protect it using its orange sealing cap. CAUTION: Make sure each printhead uses its own cap and not the cap for some other printhead. This is especially important with the optimizer printhead caps as there is a high risk of nozzle damage if they are mixed with the color printheads and vice versa. The optimizer caps are labeled as shown below.
3. Remove its packaging and protective caps. TIP: You may wish to keep the protective caps for later reuse, in case you ever want to remove a printhead from the printer. 4. Put the new printhead into its correct place in the printer, and lower its handle. CAUTION: Insert the printhead slowly, without hitting any parts of the carriage. It may be damaged if you insert it too fast, or if you hit something. 5. Lower the latch until it lies on the printhead but do not close it yet.
6. Press with two fingers on the primer to ensure the primer ports are well inserted. 7. Secure the latch. 8. Close the service position window and press OK. The printer checks that the new printhead has been correctly inserted (the status is shown in the Internal Print Server), and recommends printhead alignment, which is optional. 9. Restart the job queue. When inserting the optimizer printhead 1. ENWW Push the latch handle against the rear beam as much as possible.
2. Insert the printhead at an angle and below the two little latches shown below. Rotate it until it is vertical and press it to insert. 3. Press on the primer with two fingers before securing the latch to ensure proper connection. Maintain the printheads You should perform an automatic printhead check and clean every morning, before starting to print. While the printer is idle, the components of the ink can precipitate inside the printhead and block the nozzles.
2. Press the Check button to perform routine cleaning automatically. Safe mode Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in ‘safe’ mode. HP is unable to warrant the performance of the printing system when operated outside of environmental specifications or when a used, refilled, or counterfeit ink cartridge is installed.
1. Printhead cleaning roll 2. Aerosol filters 3. Drying filters 4. Left spittoon The Internal Print Server provides instructions for all replacements. Go to the Internal Print Server and select Printer > Replace cleaner roll. A wizard appears summarizing all the operations to be done: ● Replace the aerosol filters. ● Replace the drying filters. ● Replace the left spittoon. ● Replace the printhead cleaning roll. TIP: You are recommended to wear gloves.
ENWW 3. Open the service position window. 4. Open one latch on the left side of each aerosol filter module. 5. Open the lid of each filter. 6. Remove both aerosol filters, using their handles.
7. Insert the two new filters. There is only one way to insert them that works. If you feel resistance, try to insert the filter the other way round. 8. Close the lids. 9. Close the latches. 10. Click Next at the bottom of the wizard window to start the replacement of the drying filters. Replace the drying filters 1. Handling them by the plastic flaps, remove the two drying filters from each side of the carriage.
ENWW 2. Insert the new filters. 3. Attach the two plastic flaps to each filter. 4. Close the service position window. 5. Click Next at the bottom of the wizard window to start the replacement of the left spittoon.
Replace the left spittoon 1. Open the front door. 2. Locate the left spittoon at the left side of the print area. 3. Slide out the left spittoon foam with its frame. 4. Remove the foam from the frame.
5. Insert the new foam into the frame. 6. Insert the frame into place in the left spittoon housing. Ensure that it is flat. 7. Click Next at the bottom of the wizard window to start the replacement of the printhead cleaning roll. Replace the printhead cleaning roll 1. ENWW Any unused portion of the roll is wound on to the takeup roll at this time. You will be warned if the unused portion is more than 5% of the whole roll.
2. In order to replace the printhead cleaning roll, unlock and open the door on the front right of the printer. 3. Grip the handle and pull the whole printhead cleaning roll assembly out through the door.
ENWW 4. Pull the black knob on the upper left and move the pinch system aside. 5. Clean the rubber blade with the end of the roll. 6. Slide both rolls off their axles and dispose of the roll with the used cleaning material according to the instructions provided with the new roll. Also consult your local authorities to determine the correct manner in which to dispose of wastes. Keep the empty core to use as a takeup core.
7. Slide the new roll onto the upper axle. 8. Insert the upper axle, placing the end cap on the side, and slide it all together until you hear a click. 9. Pass the leading edge of the roll over the upper rollers, and thread the cleaning material through the rollers on the left. 10. There is a strip of polyester film on the leading edge of the cleaning material. Insert it into the hole in the takeup core, which takes hold of it. 11. Slide the takeup core onto the lower axle.
13. Grip the handle and push the whole printhead cleaning roll assembly back into the printer. Ensure that you push it as far as it will go. 14. Close and lock the door. 15. Click Finish in the wizard window. The printhead cleaning roll length tracking is now reset to zero. NOTE: If you tamper with half-used rolls, the usage shown in the Internal Print Server will not be accurate. Do not empty or remove the drain container: this is done by a service engineer during preventive maintenance.
The bottle should be emptied before it is full, which will typically be after about 60–70 liters of ink have been used. You should check the bottle periodically, depending on your usage of the printer. Empty the bottle 1. To remove the bottle, first open the two locks on the left, then open the cover; the hinges are on the right.
2. Remove the bottle. 3. Empty the bottle. NOTE: The condensates are a mix of ink additives and water. Dispose of the condensates according to local regulations. Find the Material Safety Data Sheets (MSDS) of the ink in http://www.hp.com/go/ msds. 4. ENWW Put back the empty bottle.
5. Take care that the mouth of the bottle is well positioned to receive the liquid falling from above. 6. Close the door.
6 Printer calibration Align the printheads Precise alignment between printheads is essential for color accuracy, smooth color transitions, and sharp edges in graphical elements. NOTE: You are recommended to align the printheads only when using a single-roll-to-roll configuration. In particular, printhead alignment with dual rolls is not recommended. Printhead alignment is recommended in these situations: ● After replacing or reseating a printhead.
The picture below shows the distribution of printheads in the carriage. It also shows the correspondence between printhead and patterns, with guidance on the direction of the corrections (0–40) applied. The following table summarizes the correction type controlled by each pattern.
Pattern Affected printheads Correction type H c1, m1 Substrate axis I K Scan axis, bidirectional J M Scan axis, bidirectional K C, Y, c, m Scan axis, bidirectional L C, M, Y, K, c, m, opt Scan axis, bidirectional, 1200 dpi M c0, m0 Scan axis N M0 Scan axis O C0 Scan axis P Y0 Scan axis Q c0, m0 Substrate axis R M0, Y0 Substrate axis Take this into account when trying to compensate for any misalignment observed in the printhead alignment diagnostics plot.
● Load a different substrate with more contrast to perform the alignment. ● Insert an intermediate correction (A=15, B=20), assuming the optimizer is well aligned. In this case, take a close look afterwards for associated defects, such as bleed, halo, or wicking (see Bleed, halo, wicking on page 276).
Zone 1: Printhead Row0 alignment check (closer to the substrate output) This area shows the printhead-to-printhead alignment for the first row of color printheads. Each printhead has crosses, where it is compared to a reference printhead. In this case the black printhead has been chosen as a reference. The colors are labeled C0, M0, Y0, c0, m0, where the ‘0’ specifies that it is the first row of printheads. In each case, the inner cross should be aligned with the outer cross.
vertical c0 line is displaced to the right, you need to move it to the left. Therefore, a value lower than your actual selection (L=12) is needed. ● Substrate axis misplacement: The c0 line is displaced to the top. Since the ‘20’ arrow points to the bottom, if you apply values bigger than your actual value it will be moved to the bottom. This is just what you want, so a value higher than the actual selection (O=7) is needed.
Zone 4: Scan-axis bidirectional alignment check This area shows scan-axis bidirectional alignment between colors. As in the description of the previous areas, in case of misalignment the bottom arrows indicate the pattern of the manual alignment that will correct the misalignment (I, J patterns). Also, the ‘20’ label indicates the direction in which the line will be moved if a ‘20’ value is applied.
Color calibration sets the ink restriction and linearization, which varies with the drop weight of the printhead. This calibration has been designed to provide consistency as the printhead ages (drop-weight degradation) and from one printer to another. For example, to reach a maximum cyan density of 0.6, one printhead may require 3 drops while another one may require 3.5 drops (lower drop weight).
● Default status indicates that this substrate has never been calibrated, and therefore no reference state is defined. ● Done status indicates that a color calibration has been performed successfully on this substrate, the reference state is defined and still up to date. ● Obsolete status indicates that the printer status has changed since the reference was defined, so a new calibration must be done in order to maintain color consistency.
In order to print accurate colors, it is necessary to convert the color values in your files to the color values that will produce the correct colors from your printer, your inks, and your substrate. An ICC color profile is a description of a printer, ink, and substrate combination that contains all the information needed for these color conversions. These color conversions are performed by your Raster Image Processor (RIP), not by the printer.
1. Check the box to enable the OMAS (substrate-advance sensor). If it is disabled automatically while loading, you cannot enable it. However, if you disable it yourself, you can re-enable it. 2. If the substrate-advance sensor is disabled, you can increase or decrease the substrate-advance compensation. 3. Three images of possible defects due to substrate-advance issues, to help to you decide whether the substrate-advance compensation should be increased or decreased.
Locate the lightest of the columns and enter its number as the advance parameter for the Printer > Printing adjustments dialog. The value chosen in this example should be −3. Afterwards, reprint the test and fine-tune: increase the value if there is a thin dark line, decrease it if there is a thin white line.
ENWW Printhead replacement New substrate created New substrate imported New substrate loaded Print mode changed Poor print quality Color calibration Recommended Recommended Recommended Not needed, unless never done before Not needed Recommended if relevant Substrate advance compensation Not needed Not needed, as long as the substrateadvance sensor is working Not needed, as long as the substrateadvance sensor is working Not needed, as long as the substrateadvance sensor is working Not need
7 HP Print Care Print Care is a program that helps you to maintain your printer in optimal condition and advises you how to solve any problems that occur. It can also give you full information about the current status and past history of the printer. The program is already installed in the printer's built-in computer; you can run it by clicking its icon in the Windows Quick Launch toolbar, or by double-clicking some parts of the Internal Print Server (for instance, Print Care status).
NOTE: Individual tests are not selectable: the whole series of tests is run automatically. ● Printer Tools help you to perform maintenance operations without an Internet connection. The Call Me @HP button at the top right of the window calls an HP support agent. The call can include chat, remote desktop access, and the sharing of files, images, and video. NOTE: Call Me @HP may not be available if you are not directly supported by HP or if you have not accepted the Data Transfer Agreement.
Most of these diagnostics can be run with the printer started normally. However, if you experience a severe error in the start-up progress that prevents you from running the diagnostics, an extra start-up mode has been provided for this situation. To use it, go to Print Care and select Printer Tools > Power options > Reboot in diagnostic mode. Then the printer will start only a minimal set of components, so the progress bar in the Internal Print Server will stop at around 20% and display Diagnostic mode.
Number Subsystem 48 Scan beam 49 Carriage aerosol 50 Substrate advance sensor 51 Safety interlocks 52 Drop detector 55 Carriage sensors 58 Carriage sensors 86 Scan axis NOTE: Some of these subsystems may be available only to service engineers, because they require specific knowledge or for safety reasons. NOTE: In any case we recommend running the Safety Interlocks diagnostic to ensure that printing is not disabled by a safety interlock.
8 Hardware maintenance WARNING! Hardware maintenance may be performed by trained personnel only. During printer installation, the designated personnel received training for safe operation and maintenance of the printer. It is not allowed to use the printer without this training. Safety precautions Read and follow the safety precautions section to make sure you use the equipment safely: see Safety precautions on page 2.
HP Latex 3000 Printer Cleaning Kit contents Part Quantity Use in maintenance Flex cleaner and 12 flex sponges 1 Clean printhead contacts, printhead side (see The Internal Print Server recommends replacing or reseating a printhead on page 285) Brush 1 Clean printhead contacts, carriage side (see The Internal Print Server recommends replacing or reseating a printhead on page 285) Cotton swabs Carriage rail cleaning wicks Lubricant oil Oiler foams Oiler wicks 100 Clean the substrate advance sensor (OMA
● Absorbent all-purpose cloth, for cleaning covers ● Isopropyl alcohol, for general cleaning NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner.
● Flashlight, for general use ● Folding steps, for general use ● A flat screwdriver How to perform maintenance operations The Maintenance section of the Print Care program (see HP Print Care on page 132) reminds you when routine hardware maintenance should be done. Perform maintenance with Print Care wizards If your printer is connected to the Internet, Print Care provides guidance (wizards) to help you to perform the maintenance operations correctly.
IMPORTANT: Strictly follow all the recommended steps for safety reasons. For example, switching the printer off protects you from electric shock and hazardous moving parts, among other risks; it may also be required for other reasons. IMPORTANT: Follow the wizard to the end so that the appropriate alert is reset automatically. The wizard has the necessary buttons so that all printer actions, such as moving the carriage beam, can be done directly from the wizard when they are needed.
The following printer-system movements and processes are required during maintenance operations. The Printer tools menu in Print Care can be used when the printer is not connected to the Internet. Remember to follow all the safety precautions.
● To move the drive roller, select Printer tools > Move the drive roller. ◦ Move (backwards) ◦ Move (forwards) ◦ Stop Other warnings ● ◦ Keep your clothing and all parts of your body away from the printer's moving parts. ◦ Avoid wearing necklaces, bracelets, and other hanging objects. ◦ If your hair is long, try to secure it so that it will not fall into the printer. ◦ Do not touch gears or moving rolls during printing. To move the rubber blade, select Printer tools > Move the rubber blade.
CAUTION: The shutdown process takes some time to complete. Wait until the green power light is off before proceeding. 2. Turn off the printer using the main switch at the front right of the printer. CAUTION: With this procedure, the printhead carriage will not return to the normal position, and therefore the printheads will remain uncapped. Make sure the maintenance operation is done quickly to minimize the time in which the printheads are uncapped. Turn the printer on 1.
2. Pay attention to the Internal Print Server and rearm the printer when requested, as usual. CAUTION: In some maintenance procedures, the carriage beam is up when you turn on the printer, and the carriage moves during initialization. Avoid putting any part of your body in the print area.
Summary of maintenance operations Table 8-1 Maintenance operations for all substrates Frequency Maintenance operation Cross-reference Part number and description Daily Check and clean printheads (from the Internal Print Server) Check and clean the printheads on page 104 Check the printer for dust and aerosol Check the print output areas for ink droplets or condensation Weekly Every 100 liters of ink (about once every 2 months) Every 1200 liters of ink (about once every two years) Clean the print z
Table 8-1 Maintenance operations for all substrates (continued) Frequency Maintenance operation Cross-reference Part number and description Replace a pinchwheel submodule Replace a pinchwheel submodule on page 205 CZ056-67097: Pinch assembly, included in the Standard Uptime Kit Replace a primer Replace a primer on page 207 CZ056-67396: Primer and latch, included in the Standard Uptime Kit Replace the aerosol module fans Replace the aerosol fan module on page 209 CZ056-67246: Aerosol top case ass
Table 8-2 Additional maintenance operations for porous substrates (continued) Frequency Every 34 liters of ink ENWW Maintenance operation Cross-reference Part number and description Printer maintenance Printer maintenance on page 248 Clean the print zone Clean the print zone on page 149 Clean the substrate-advance sensor Clean the substrate-advance sensor on page 202 Replace the ink collector foams Replace the ink collector foams on page 251 Summary of maintenance operations 147
Daily maintenance Mandatory You must perform an automatic printhead check and clean every morning. See Check and clean the printheads on page 104. Recommended Before any cleaning maintenance, ensure that you have turned the printer off, and be careful to follow the appropriate safety precautions. Risk of burns Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 2 Check the printer for dust and aerosol on covers, windows, computer screen, and so on.
Check the print output areas for ink droplets, aerosol, or condensation, especially the area around and below the diverter wheels and the tension roller. If you find dust or ink, wipe it off with a lint-free cloth, moistened with isopropyl alcohol if necessary. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green All-Purpose Cleaner.
Prepare to clean the print zone 1. Ensure that you have the HP Latex 3000 Printer Cleaning Kit, provided with your printer. 2. Ensure that the printer is not printing. 3. Unload the substrate. 4. Ensure that all windows, covers, and doors are closed and remain in their original positions. 5. Move the carriage beam to its highest position (this takes about 2 minutes). 6. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 142. 7.
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to clean the carriage bottom 1. Ensure that you have the HP Latex 3000 Printer Cleaning Kit, provided with your printer. NOTE: A steel scourer is not provided but will also be needed. 2. Ensure that the printer is not printing. 3. Unload the substrate. 4.
Clean the carriage bottom ▲ Clean the carriage bottom with a lint-free cloth dampened with isopropyl alcohol. Be very careful not to touch the printheads. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. Clean the aerosol nozzles ▲ Clean the aerosol nozzles with a dampened cloth.
Clean the drying glasses 1. Clean the drying glasses with a dampened cloth. 2. Clean the drying glasses with a steel scourer. 3. Continue cleaning the drying glasses with cloth and scourer until they are completely clean. Clean the line sensor ▲ Wipe the line sensor with one of the cotton swabs provided in the Printer Cleaning Kit, slightly dampened with isopropyl alcohol.
Finish off cleaning the carriage bottom 1. Close the front door. 2. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated. 3. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143. 4. Ensure that all windows, covers, and doors are closed and remain in their original positions. 5. Move the carriage beam back to its working position (this takes about 2 minutes). 6. Move the carriage back to its working position.
2. Pull the pinchwheel module to its lowest position. 3. Clean the pinchwheels carefully with a cloth dampened with water; do not use petroleum-based cleaning liquids. Clean the drive roller 1. ENWW Start the drive roller moving slowly backwards.
2. Clean the roller with a clean cloth dampened with water; do not use petroleum-based cleaning liquids. CAUTION: Take care not to allow the roller to trap your hands while cleaning (this is less likely if it is moving backwards). 3. Stop the drive roller. 4. Wait until the roller is dry. 5. Return the pinchwheel module to its original position and close the latches.
2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 142. Clean the ink deposits 1. ENWW Unscrew and open the right front cover to access the capping station.
2. There are seven ink deposits to be cleaned. 3. Dampen the surface of each ink deposit with a cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner.
4. Scrub the surface of each ink deposit with the steel scourer, taking care to move it from the inside of the printer towards the outside, to avoid pushing dirt into the drop detector. TIP: If access or visibility is not good enough, remove the upper section of the right front cover by unscrewing the screws shown below. 5. ENWW Clean the surface of each ink deposit with a cloth dampened with isopropyl alcohol.
Finish off after cleaning the ink deposits 1. If you removed it earlier, put back the upper section of the right front cover and screw it into place. 2. Close the right front cover and screw it into place. 3. Ensure that the cleaned parts are completely dry. 4. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143.
2. Ensure that you have the cleaning wicks (one bag of 20) and a 10 ml bottle of lubricant oil from the HP Latex 3000 Printer Cleaning Kit, also provided with your printer. 3. Ensure that the printer is not printing. 4. You are recommended to wear gloves. 5. Ensure that all windows, covers, and doors are closed and remain in their original positions. Clean the carriage rails 1. ENWW Insert the cleaning wicks into each of the sections of the Carriage Rail Cleaning Tool.
2. Moisten the surface of the wicks with the lubricant oil until it turns yellow. A fifth of the bottle should be enough for all 20 wicks. 3. Run the diagnostic test to clean the carriage rail. The carriage will perform a series of movements and will stop at the service position.
4. Open the service position window. 5. Insert the Carriage Rail Cleaning Tool front section. CAUTION: printer.
6. Insert the Carriage Rail Cleaning Tool rear sections. 7. Close the service position window and click Continue. 8. When prompted, open the service position window. 9. Remove the three Carriage Rail Cleaning Tool sections.
10. Close the service position window. The carriage returns to its normal position. 11. Remove the cleaning wicks from the Carriage Rail Cleaning Tool sections and dispose of them appropriately, according to local regulations. NOTE: If this carriage rail cleaning process fails, there is an alternative procedure: see Clean the carriage rails manually on page 241. Prepare to replace the oiler foams 1.
2. Slide off the cover of the front oiler foam. 3. Remove the old foam.
ENWW 4. Remove the old wicks. 5. Insert the new wicks. 6. Insert the new foam.
7. Put back the cover. Replace the rear oiler foam and wicks 1. Locate the rear oiler foam in the carriage. 2. Slide off the cover of the rear oiler foam.
ENWW 3. Remove the old foam. 4. Remove the two screws that attach the black oiler holder to the carriage, and pull the holder out of the carriage 5. Remove the used wicks.
6. Insert the new wicks. Check that the wicks are inserted correctly. 7. Put the black oiler holder back into position. The holder has two pins to locate it properly.
8. Check again that the new wicks are inserted correctly. 9. Tighten the screws. 10. Insert the new foam. 11. Slide in the cover. 12. Close the service position window. Finish off replacing the oiler foams ENWW 1. Ensure that all windows, covers, and doors are closed and remain in their original position. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143.
Empty the oil collector caps Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to empty the oil collector caps 1. Ensure that you have a flashlight (not provided) as recommended in the maintenance tool set. 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4.
ENWW 2. Check all of the front collectors at the center of the printer. 3. Open the loading table latches. 4. Open the loading table. 5. Check all of the back collectors at the center of the printer.
6. Open the printhead cleaning roll door at the front right of the printer. 7. Check the front and back collectors visible from the door.
8. ENWW Unscrew and remove the cover to access the capping station.
9. Check the front and back collectors visible from the opened cover. Also check the trays on the right; clean them if necessary by absorbing the oil with a cloth or other absorbent material.
10. Unscrew the pointed screws and remove the left cover.
11. Check the front and back collectors visible from the opened cover. One of the back screws has no collector, as indicated below. Also check the tray on the left; clean it if necessary by absorbing the oil with a cloth or other absorbent material.
12. In each case, remove and empty the collectors that are full, as shown below, and dispose of the oil according to local regulations.
13. Put the emptied collectors back into place. 14. Recheck that all the emptied collectors in the each accessed area are back in place. Finish off after emptying the oil collector caps 1. Close the loading table and secure the latches. 2. Close the front door. 3. Put back the covers and screw them into place. 4. Close the printhead cleaning roll door. 5. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143.
2. Ensure that the printer is not printing. 3. Locate the fan filters on the printer. Replace the e-cabinet fan filters 1. ENWW Pull off the plastic fan filter cover.
2. For each fan, change the fan filter for the new one provided. Be careful to locate it correctly: it must cover the fan’s square surface. 3. Put back the fan cover.
Prepare to replace the rubber blade ENWW 1. Ensure that you have the Printhead Cleaning Roll Rubber Blade Kit (CZ056-67046), which is included in the Printer Maintenance Kit (CZ056-67391) but can also be purchased separately. 2. Ensure that the printer is not printing. 3. Unlock and open the printhead cleaning roll door.
4. Pull out the printhead cleaning roll carriage. 5. Put on gloves to protect your hands. 6. Open the pinchwheel (pull out and rotate the black plastic knob). 7. Move the printhead cleaning material aside in order to uncover the rubber blade.
Replace the rubber blade ENWW 1. Move the rubber blade to the replacement position. 2. Use a flat screwdriver to remove the two screws shown below. While you unscrew them, you must hold the two spacers shown on the right (otherwise, they will fall and might get lost). 3. Remove the spacers.
4. Remove the rubber blade and place the new one in position. 5. Replace the screws. Screw them in with one hand while holding the spacer in place. Finish off after replacing the rubber blade 1. Push the printhead cleaning material back into place and close the pinchwheel (using the black plastic knob). 2. Carefully push the printhead cleaning roll carriage back into its working position. 3. Close and lock the door.
ENWW 2. Open the curing module latches. 3. Pull out the curing assembly.
Clean the perforated plate ▲ Lying on the floor as shown in the picture, clean the perforated plate of the curing modules with a lintfree cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. Finish off cleaning the perforated plate 1. Push the curing assembly back to its working position. 2.
4. Move the carriage to the service position. 5. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 142. 6. Stand on the folding steps and open the service position window. 7. Perform the following processes for both drying modules (left and right). Remove the drying module 1. ENWW Remove the electrical connector latch.
2. Unplug the connector. 3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). 4. Pull the drying module carefully out of the carriage and lay it gently on a table.
Drying lamps emitter—safety precautions CAUTION: Disregard of the safety precautions or improper operation of the infrared emitter can lead to injuries and material damage. CAUTION: The IR heating device must be operated only by specialists or trained personnel. The operator of the system must compile specific operating instructions for the training of operating personnel.
2. Take out the drying lamps section of the drying module. 3. Remove the two screws shown below.
ENWW 4. Pull out the two clamps. 5. Disconnect the four dryer lamp cables. 6. Locate the lamp latches.
7. Release the screws that secure the lamp latches, and rotate the latches 180° to set the lamp free. 8. Rotate and pull out the old lamp.
9. Carefully install the new lamp. Leave the golden side down towards the interior of the module; when correctly installed, the internal wires of the lamp are visible. NOTE: The lamp is symmetrical lengthwise and both orientations are correct. 10. Rotate the latches back to the normal position and insert the screws. 11. Connect the cables of the new lamps. There is no mandatory orientation of the cables (top or bottom). 12. Ensure that the fast-on connectors are well assembled.
2. Moisten both sides of the glass with a lint-free cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. 3. Scrub both sides of the glass with the steel scourer.
4. Repeat the above two steps as many times as needed to remove any visible ink stains on the glass. 5. Clean the air outlet using the same damp cloth. Reassemble the drying module 1. Reassemble the drying lamps with the drying quartz and air outlet. Check that the cables are properly routed inside the module before assembly. 2. Insert the three screws. 3. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated before turning on the printer.
Finish off replacing the drying lamps 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143. 3. Dispose of the old lamps according to local regulations.
2. Apply the grease to the exposed, middle part of the carriage beam screw by moving your finger up and down the screw, filling the threads with grease. 3. Continue applying the grease until the whole middle section of the screw, all the way around the screw, is greased. NOTE: Do not put grease on the outside of the threads or on the bottom or top of the screw. 4. Repeat the above steps for each screw. Spread the grease 1.
Clean the rear scan-axis beam Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to clean the rear scan-axis beam 1. Ensure that you have a vacuum cleaner and an absorbent all-purpose cloth (not provided). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4.
2. ENWW Remove the pointed screws indicated below and open the transparent cover at the right of the service position window.
3. Clean the dust from the rear scan-axis beam, using a vacuum cleaner. Alternatively, use an absorbent cloth, moistened with deionized water, to wipe off the dust. Ensure that the dust adheres to the cloth and does not fall into the printer. 4. Use the absorbent cloth, moistened with deionized water, to wipe off any other dirt stuck to the scanaxis beam. Finish off after cleaning the rear scan-axis beam 1. Lower the transparent cover and screw it into place. 2.
dust, and ink aerosol can reach the substrate-advance sensor window and impair the performance of the sensor. Prepare to clean the substrate-advance sensor 1. Ensure that you have the HP Latex 3000 Printer Cleaning Kit, provided with your printer. 2. Ensure that the printer is not printing. 3. Unload the substrate. 4. Ensure that all windows, covers, and doors are closed and remain in their original position. 5. Move the carriage beam to its highest position (this takes about 2 minutes). 6.
2. Clean the platen area around the sensor thoroughly with a clean cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. 3. Wipe the sensor window with one of the cotton swabs provided in the Printer Cleaning Kit, slightly dampened (not soaked) with isopropyl alcohol, to remove dried ink.
Replace a pinchwheel submodule Prepare to replace a pinchwheel submodule ▲ Ensure that you have the Pinchwheel Assembly (CZ056-67097), which is included in the Standard Uptime Kit (D4J02A). Replace a pinchwheel submodule ENWW 1. Open the loading table. 2. Locate the pinchwheeel submodule that needs replacement. 3. Remove the screws shown below.
4. Remove the pinchwheel cover. 5. Remove the screws that attach the pinchwheel submodule. 6. Remove the broken submodule. 7. Place the new submodule and attach the screws.
8. Place the cover and insert the screws. 9. Close the loading table. Replace a primer Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to replace a primer 1. Ensure that you have the Primer and Latch Kit (CZ056-67396), which is included in the Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3.
2. Open the latch. It is not usually necessary to remove the printhead. 3. Remove the latch of the printhead whose primer is to be replaced. To remove it, you have to push open the printhead pocket wall to the right while pulling the latch up. 4. Stick the corresponding printhead color label on the latch. Be careful with the orientation.
5. Install the new latch with primer. 6. Replace the printhead, if it was removed, and close the latch. Finish off replacing a primer 1. Close the service position window. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143. 3. Run a diagnostic test to check that the new primer is working correctly, and calibrate it. During the test, you will be required to open the latches of all printheads. Ensure that the primer latch remains open. 4.
6. Stand on the folding steps and open the service position window. Replace the aerosol fan module 1. Open the aerosol fan cover, as if you were going to replace the filters.
ENWW 2. Remove the three screws that attach the cover, and remove the cover. 3. Disconnect the two aerosol fan cable connectors.
4. Remove the main cable harness from the cover slot. 5. Close the cover. 6. Remove the nuts from the hinges. You must hold the nuts to prevent them from falling and get lost inside the carriage.
7. Remove the aerosol fan module and insert the new one. 8. Put the hinges back in place, put back the nuts and tighten them. 9. Open the new aerosol fan cover. 10. Remove the three screws that attach the new fan cover, and remove the cover. 11. Connect the two aerosol fan cable connectors. 12. Route the main cable harness and insert the grommet in the cover slot. Make sure the cables are not tight inside the cover. 13. Install the aerosol fan cover and attach the three screws. 14. Close the cover.
Prepare to replace the drying fan array 1. Ensure that you have the necessary Drying Fans Array Kit: for the left drying module (CZ056-67024) or the right drying module (CZ056-67023). Both kits are included in the Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4. Move the carriage to the service position. 5.
2. ENWW Unplug the connector.
3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown). 4. Pull the drying module carefully out of the carriage and lay it gently on a table. Replace the drying fans array 1. Remove the drying filter.
ENWW 2. Disconnect the drying fans array connector. 3. Remove the screw attaching the drying fans array to the drying module. 4. Remove the drying fans array and place the new array. There are two pins on each side of the drying module to ensure that it is placed in the correct position.
5. Put back the screw that you removed earlier. 6. Reconnect the drying fans array connector. 7. Reinstall the drying filter. Reinstall the drying module 1. Reinstall the drying module into the carriage and tighten the three screws that attach it to the carriage. 2. Reconnect the electrical connector and close the latches. Finish off replacing the drying fans array 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2.
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to replace the drying quartz glass 1. Ensure that you have the necessary Drying Quartz Glass Kit: for the left drying module (CZ056-67253) or the right drying module (CZ056-67252). Both kits are included in the Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3.
2. Unplug the connector. 3. Unscrew the three screws shown below in order to remove the drying module (the left module is shown).
4. Pull the drying module carefully out of the carriage and lay it gently on a table. Replace the drying quartz glass 1. To separate the drying glass and air outlet from the rest of the module, remove the three screws shown below. 2. Assemble the drying lamps section and the new drying glass and air outlet. 3. Insert the three screws. Reinstall the drying module 1. ENWW Reinstall the drying module into the carriage and tighten the three screws that attach it to the carriage.
2. Reconnect the electrical connector and close the latches. Finish off replacing the drying quartz glass 1. Close the service position window. CAUTION: Do not leave anything in the way of the carriage. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143. 3. Dispose of the old quartz glass according to local regulations.
Prepare to replace a curing fan and resistor module 1. Ensure that you have the Curing Heater and Fan Module Kit (CZ056-67054), which is included in the Standard Uptime Kit (D4J02A). 2. Ensure that the printer is not printing. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 142. 4. Wait for the curing modules to cool down. Replace a curing fan and resistor module ENWW 1. Open the front door. 2.
3. Raise the metal sheet in order to reach the interior of the module. 4. Disconnect the two cables shown in the picture. You have to press the retention clip on each of the two connectors, and gently pull the cable. The black one is for the DC fans supply and the white one is for AC power to the curing heaters. 5. Use a flat screwdriver to remove the screws of the fan-resistor module.
ENWW 6. Remove the fan-resistor module. 7. Put the new fan-resistor module into position. 8. Screw in the screw and connect the two cables to each fan-resistor module. 9. Close the metal sheet and replace the screws to secure it.
Finish off after replacing a curing fan and resistor module 1. Close the front door. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143. Replace a service station cap Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to replace a service station cap 1.
ENWW Replace a service station cap 227
2. Remove the service station cap, using three movements as shown below.
3. Remove the spring that holds the cap from below. 4. Attach the spring to the new service station cap and place it in position. Finish off after replacing a service station cap 1. Put back the cover and screw it into place. 2. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143.
2. Remove the intermediate tank with the broken bag. 3. Put a piece of cloth in its place.
4. Unplug the air tube from each bottle shown below. 5. From the air tube, inject air (using the air pressure gun, for example) to clean the interior of the tube. The ink accumulated in the interior of the tube should be ejected onto the piece of cloth that you have put in place of the intermediate tank. 6. If air is not enough to clean it, use water, and then air again to remove the water and dry the tube. 7. Remove the cloth. 8. Plug in the air tubes. 9. Insert the new intermediate tank. 10.
Prepare to replace an e-cabinet fuse 1. Ensure that you have the E-cabinet PCA Fuses Kit (CZ056-67136), which is included in the Standard Uptime Kit (D4J02A). 2. Check the Print Care error message log to find out which fuse needs to be replaced. 3. Turn off the printer in the correct way for maintenance operations: see Turn the printer off on page 142. Replace an e-cabinet fuse 1. Ensure that the printer is not printing. 2. Remove the screws shown below, then remove the rear right cover.
3. Locate the e-cabinet fuses. 4. Locate the failing fuse identified by the Print Care error message logs. 5. Pull out the fuse and insert a new one. Ensure that the new fuse matches the old one in size, rating, and color. 6. Run a diagnostic test to check that the new fuse is working correctly. CAUTION: Fire risk! A blown fuse may indicate malfunctioning electrical circuits within the system.
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 Prepare to clean the printhead contacts 1. Ensure that you have the HP Latex 3000 Printer Cleaning Kit, which is provided with your printer. 2. Ensure that the printer is not printing. 3. Identify which printheads need cleaning, usually after the Internal Print Server recommends replacing or reseating them. 4.
TIP: Remember which printhead came from which slot; the printer will report an error if you later replace a printhead in the wrong slot. 2. Illuminate the printhead slot in the carriage and check the electrical connections to the printhead for dirt. TIP: Placing some white paper behind the electrical connections will improve contrast and may help you to check for dirt. 3. ENWW Clean the dirty connections gently but thoroughly using the brush provided in the HP Latex 3000 Printer Cleaning Kit.
4. Remove the piece of paper or cloth to prevent the dirt from spreading. 5. Use the pneumatic air gun to dislodge any remaining dirt. 6. Illuminate the printhead slot again to check that the electrical connections are now clean and undamaged. Clean the printhead contacts (on the printhead) 1. Take the printhead interconnect wiper provided in the HP Latex 3000 Printer Cleaning Kit. Prepare the handle and one pre-moistened sponge in its pouch. 2. Take a sponge out of its pouch.
ENWW 3. Open the handle. 4. Load the sponge and close the handle as shown below. 5. Remove the printhead cap and locate the contacts.
6. Clean the contacts. CAUTION: Do not use the printhead interconnect wiper to clean the nozzles! Finish off cleaning the printhead contacts 1. Wait until the contacts are dry. 2. Put back the printheads, each in the same slot from which it came. 3. Close the service position window. 4. Turn on the printer in the correct way for maintenance operations: see Turn the printer on on page 143.
Prepare to replace a spindle valve 1. Ensure that you have the Spindle Air Valve (Q6702-67025), which is included in the Standard Uptime Kit (D4J02A). 2. Ensure that you have an 11 mm (7/16 inch) tube wrench key and the pneumatic gun. 3. Ensure that the printer is not printing. 4. Press the valve to deflate the spindle. Replace a spindle valve 1. Remove the spindle valve with the tube wrench key. NOTE: Remember that the dual-roll spindle has two valves; identify the one that needs replacement. 2.
Finish off replacing a spindle valve ▲ Test the new valve by inflating and deflating the spindle.
Clean the pinchwheels 1. Open the roller latches at both sides and move the roller to the front. 2. Lower the pressure roller lever so that the pinchwheels are accessible. 3. Clean the pinchwheels carefully with a cloth dampened with water (for persistent dirt you may use isopropyl alcohol, but do not use petroleum-based cleaning liquids). 4. Once the pinchwheels are clean, raise the pressure roller lever. 5. Roll the roller backwards by pushing it (not by grabbing it).
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 NOTE: Perform this procedure only if the automatic cleaning procedure fails. Prepare to clean the carriage rails manually 1. Ensure that the printer is not printing. 2. You are recommended to wear gloves. 3. Ensure that all windows, covers, and doors are closed and remain in their original position. 4.
2. Close the front door. 3. Go to the rear of the printer and open the loading table. 4. Standing at the rear of the printer, clean the rear rail in the same way. You can access the rail from below, through the gap between the platen and the beam. CAUTION: housing. Be careful not to stain the encoder strip. Keep the cloth well away from the encoder 5. Ensure that the cleaned parts are completely dry and all vapor has completely evaporated. 6. Close the loading table.
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Light radiation hazard Electric shock hazard For more safety information, see Safety precautions on page 2 The aerosol filters should be kept clean for optimal performance and reliability. 1. Ensure that the printer is not printing. 2. Ensure that all windows, covers, and doors are closed and remain in their original positions. 3. Open the service position window. 4.
ENWW 5. Open the lid of each filter. 6. Remove both aerosol filters, using their handles. 7. Use a flat screwdriver to remove the dry aerosol and then a brush to remove any remaining dirt. Try to avoid loose dirt falling into the filter.
8. Reinsert both filters. There is only one way to insert them that works. If you feel resistance, try to insert the filter the other way round. 9. Close the lids. 10. Close the latches. 11. Close the service position window. Wipe the top of the protector The protector should be kept clean for optimal performance and reliability. 1. Ensure that the printer is not printing. 2. Unload the substrate. 3. Open the front door.
4. Open the curing module latches. 5. Open the curing module. CAUTION: 6. Wait for the curing modules to cool down. Wipe the visible part of the protector with a lint-free cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. 7. ENWW Close the curing module and latches.
Wipe the ribs of the ink collector modules 1. Wipe the ribs of the ink collector modules with a lint-free cloth dampened with isopropyl alcohol. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. 2. Close the front door. Wipe the protector While you have the protector out of the printer, wipe all surfaces and check the ribs.
Risk of burns Crush hazard Risk of trapped fingers Hazardous moving part Electric shock hazard For more safety information, see Safety precautions on page 2 After using the ink collector kit, the following parts of the printer may be dirty. Check them as follows. Curing lip ENWW 1. Open the front door. 2. Open the curing module latches.
3. Open the curing module. CAUTION: 4. Wait for the curing modules to cool down. Wipe the curing lip with a lint-free cloth dampened with isopropyl alcohol, and make sure that the platen is dry before printing. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner.
Diverter interwheels 1. Wipe the diverter interwheels with a lint-free cloth dampened with isopropyl alcohol, and make sure that the platen is dry before printing. NOTE: If you are in an area (such as California) that regulates VOC cleaning and maintenance fluids, instead of isopropyl alcohol use a VOC-certified cleaner such as a properly diluted Simple Green AllPurpose Cleaner. 2. Close the curing module and the front door. Replace the ink collector foams TIP: 1.
2. Slide in the new foams. CAUTION: Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, or inks) may present a risk of fire.
9 Troubleshoot substrate issues Loading issues The substrate cannot be loaded successfully ● A substrate cannot be loaded unless all printer subsystems (e.g. the ink system) are ready. ● Check that the spindle is correctly inflated. ● Try using the Internal Print Server to advance the substrate at least 3 m (10 ft), then move it back and try to load it again. If it will not load, perhaps the substrate is not attached to the input core: try a different roll.
6. Use the Print Care diagnostic menu to raise the carriage beam, and check underneath for any pieces of substrate. 7. Use the same menu to lower the carriage beam to its normal position. 8. Before restarting the printer, check that all circuit breakers are on and all emergency stop buttons released. 9. Use Print Care to restart the printer in normal mode. 10. Reload the substrate.
The substrate is not flat If the substrate does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin substrate that becomes saturated with ink; it can also be caused by the combination of heat and vacuum pressure that is applied to the substrate. 1.
3. Check that there is no telescoping of the input roll. 4. If you are using the roll-to-roll configuration with dual-roll spindles and you see smears, or the substrate is not adhering to the platen, mainly at the outer sides of both rolls, you are recommended to use the center support with both spindles. Once installed, you can try to move it up slightly from its calibrated position if you are suffering from wrinkles or the substrate is not adhering to the platen at the outer edges.
2. Start with the recommended configuration and increase vacuum and tensions step by step (i to iv), following the table below. There are wrinkles and ink smears on the substrate Wrinkles in the substrate indicate that the substrate settings that control the substrate shape are not optimized. This can cause various printing defects.
NOTE: When printing with rolls that have not been precisely wound with the same tension along their width during manufacturing, you may notice that, while printing, one of the sides of the substrate between the input spindle and the main roller loses all tension. This may cause wrinkles on the platen or telescoping on the output spindle.
5. Reload the substrate and try to minimize skew while loading. Check that you are loading the substrate using the correct procedure. 6. If you have experienced a substrate crash because the lateral edge of the substrate in the print zone is not flat enough, and is raised or even partially cut because you are not using edge holders, then you are recommended to use them. NOTE: If you are already using edge holders, check that they are correctly positioned (see The substrate edge holders on page 30). 7.
10. Consider changing the printer configuration. Use the roll-to-free-fall configuration as it is least prone to wrinkles. 11. If you cannot get rid of the wrinkles, try raising the carriage beam slightly, so that the printhead is not so close to the substrate. For information on how to adjust printer settings, see Edit a substrate preset on page 70. There are ink marks on the substrate This problem can occur if any component in contact with the substrate is dirty.
5. Increase vacuum and tensions step by step (i to v) following the table below, until you find settings that work. There are physical marks on the substrate This only can occur when substrates sensitive to permanent deformation are used. These marks are usually seen in isolated areas and mainly caused by high curing temperature or substrate tensions. Here are some suggested ways to correct the problem: ENWW 1.
5. Reduce tensions and modify vacuum settings, following the table below step by step (a to c), until you find settings that work. There are drops of ink on the substrate NOTE: In the above example, the distance between the drops is about 1 cm (0.4 in). 1. If you are using the substrate edge holders, clean them. 2. Clean the sides of the printheads and the sides of the printhead slots. 3. Clean the electrical connections to the printheads.
How to achieve better consistency between jobs of the same length The printer has been designed to maximize consistency in the length of the printed substrate. However, there are external variables that can contribute to variability: substrate variations and enviromental conditions. 1. Select a substrate which is less susceptible to expansion when being printed on. Most paper-based substrates have a tendency to expand.
● If the collector keeps stopping, and collector movement causes the substrate to be tight between pressure roller and collector when winding, there could be an object blocking the collector sensor path, or the winding direction may not have been selected correctly when restarting the collector.
10 Troubleshoot print-quality issues General advice The HP Latex 3000 printer has been designed and qualified to the highest standards to provide the optimal compromise between print quality and productivity. Prints for outdoor use can accommodate more visible defects as they are viewed from a long distance. For shorter distances, as in indoor advertising, defects need to be less visible.
● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. ● Check that the substrate type selected in the Internal Print Server is the same as the substrate type loaded into the printer. CAUTION: If you have the wrong substrate type selected, you could experience poor print quality and incorrect colors, and perhaps even damage to the printheads.
Defect Printhead check and clean Substrate-advance sensor check Banding X X Isolated bands (usually of different texture or grain) X Graininess X Blurry edges or text lines, horizontally X Printhead alignment X X Possible causes (for reference only) ● Blocked nozzles ● Substrate advance accuracy ● Substrate-advance accuracy and navigability ● Substrate advance accuracy ● Color alignment ● Substrate advance accuracy ● Color alignment Blurry edges or text lines, vertically X ●
The result of the alignment can be verified with the printhead alignment diagnostics plot. See Printhead alignment diagnostics plot on page 122. Advanced print-quality troubleshooting If the basic print-quality troubleshooting does not solve the problem, here are some further procedures that you can try. One of the most important parts of print-quality troubleshooting is to ensure that the printheads are healthy. See Printhead health troubleshooting on page 287.
If the problem persists, try adjusting tension and vacuum settings according to the table below, step by step (a to c), until you find settings that work. Thin white lines These are thin white/light lines across the entire image at regular intervals, more easily seen in solid area fills. There are three likely causes: ● Nozzle clogging. A printhead nozzle can be sealed temporarily, by some fibers or dirt in the ink bore. Then not all the ink is fired and a lighter horizontal band appears.
● ◦ If the printhead alignment was done with a different substrate of different thickness, probably a new printhead alignment is needed. ◦ Fine-tune the alignment by identifiying the offenders in the printhead alignment diagnostics plot. See Alignment procedure on page 119. Substrate advance. Before trying to adjust any parameter, make the following checks: ◦ Check that no substrate-advance factor was set earlier that could prevent the substrate-advance sensor from working correctly.
There are three likely causes: ● Coalescence. This is due to an excessive amount of ink, and the ink being misplaced as it is deposited on the substrate, generating bands with more ink than other alternate bands. It can also be caused by firing too much ink in a short time. Coalescence is most likely to be seen in areas of high ink density. Here are some tips for solving this problem: ● ◦ Use lower ink density. ◦ Increase the number of passes. ◦ Change the type of mask (large/small).
from the Print Care window as soon as the substrate is unloaded, to avoid having the same problem with other substrates. See Clean the substrate-advance sensor on page 202. If the problem persists, try adjusting tension and vacuum settings according to the table below, step by step (a to c), until you find settings that work. Gloss banding This appears in dark, high-density areas as horizontal gloss or matte bands about 1 cm wide.
● Increase the number of passes. ● Reduce the ink density. ● Check the printhead-to-ribs spacing in the Internal Print Server. If it is higher than normal, try reducing it. ● Check that the aerosol filters are not saturated or broken (see Replace the aerosol filters on page 106). Vertical banding Vertical banding means that your print suffers from added vertical lines or bands, in a regular pattern. Microbanding This consists of vertical lines less than 2 mm (0.
● Decrease vacuum and tension settings according to the table below, step by step (a to c), until you find settings that work. Wide bands at least 4 cm apart A small amount of vertical banding (like waves) can be seen, with a frequency from about 4 cm (1.6 in) to 10 cm (3.9 in), when printing large area fills of the same color. The substrate is not in contact with all the ribs in the platen, which means that it is not fully controlled, so wide wrinkles appear on the print zone.
● Increase vacuum and tension settings according to the table below, step by step (i to iv), until you find settings that work (by improving control in the print zone). Color misalignment Colors appear misaligned. Typically, lines and text are most affected by this issue. It can happen in both axes: the substrate axis and the scan axis.
Color misalignment is most likely to be caused by printhead misalignment. To check printhead alignment, print the printhead alignment diagnostics plot (see Printhead alignment diagnostics plot on page 122). Bleed, halo, wicking Sometimes a small color migration may be observed at the border between different colors (bleed). It may also happen at the border between a color and blank substrate (no ink), reducing the sharpness of the shape.
is a possible source of color inaccuracy. You can eliminate the possibility by performing a color calibration (see Color calibration on page 125). ● ICC profile. If you are using the wrong profile, your colors are likely to be inaccurate. Check which profile you are using. If necessary, you can make your own ICC profile for the printer, printheads, print mode, and substrate that you are using. ● Ink density, which affects color saturation.
Possible causes ● Uniform variations from tile to tile. When color changes uniformly it must be within the color consistency specification; see Color consistency on page 27 for more details. Usually grays are much more sensitive: differences of much less than 2 dE 2000 may be visible, although other colors would not show a difference. ● Small color variation left to right. The tile itself looks uniform, but when putting it beside the adjacent tile the differences become visible.
To confirm it, go to the Internal Print Server and select Printer > Advance Calibration to check the substrate advance. See Substrate-advance test print on page 129. To correct the substrate advance, see Substrate-advance compensation on page 128. In most cases, this will solve the problem. However, you are recommended to run the OMAS Diagnostic Tests from the Print Care window as soon as the substrate is unloaded, to avoid having the same problem with other substrates.
● Vacuum. In some thin substrates, if the vacuum is too high, the substrate follows the shape of the platen ribs, modifying the printhead-to-substrate spacing and causing vertical line roughness. In this case, as the substrate advances, vertical lines get wider after each pass, while horizontal lines are not affected. To correct this problem, try adjusting tension and vacuum settings according to the table below, step by step (a to c), until you find settings that work.
It is difficult to decide whether this kind of problem is due to wetting or to dot placement error (described below). The type of grain could be a clue: in the case of wetting issues, dots tend to aggregate into bigger dots, with empty spaces in between. A magnifying glass can be useful to examine the print in more detail. Here are some tips for solving this problem: ● ◦ Increase the optimizer level. ◦ Increase the drying power. ◦ Increase the number of passes.
Print Care window as soon as the substrate is unloaded, to avoid having the same problem with other substrates. See Clean the substrate-advance sensor on page 202. If the problem persists, try adjusting tension and vacuum settings according to the table below, step by step (a to c), until you find settings that work. ● Substrate wrinkles. If you see patches of high grain in some local areas of the print, this could be caused by wrinkles in the substrate.
● Wet print: The ink comes out of the curing module not perfectly dry, and in severe cases the ink can be smudged by touching it. Here are some tips for solving both problems: ENWW ● Increase the curing temperature. ● Increase the curing airflow. ● Increase the curing temperature and airflow. ● Decrease the ink density. ● Reduce throughput. ● Repeat the Add New Substrate procedure in case you had wrong settings in the substrate preset.
11 Troubleshoot ink cartridge and printhead issues Ink cartridges Cannot insert an ink cartridge 1. Check that the cartridge is designed for your printer. 2. Use the correct procedure to change ink cartridges, through the Internal Print Server. See Remove an ink cartridge on page 95. 3. Check that there is no obstruction in the ink cartridge connector. 4. Check that the ink cartridge is of the correct color. A connector will refuse to connect to a cartridge of the wrong color. 5.
Bent ink cartridge connector You may find that the ink cartridge connectors have become bent while the cartridge was disconnected (see Remove an ink cartridge on page 95). This means that they cannot connect properly, and you will see a reseat message. To correct this problem, use pliers to straighten the connectors so that they will fit into their slots. Printheads Cannot insert a printhead 1. Check that you are inserting the printhead into the correct slot. 2.
During a printhead replacement ● A reseat message for a particular printhead ● A printhead replacement incomplete message ● A numerical error code starting with 46 (46.0X.0Y:ZZ) During a printhead servicing routine ● A reseat message for a particular printhead ● A numerical error code starting with 46 (46.0X.0Y:ZZ) The message 46.02.0Y:06 – Primer 0Y leakage detected indicates that one of the primer systems leaks. The number 0Y, where Y ranges from 1 to 7, indicates which primer is leaking.
● Check that the O-rings in the primer ports are not broken or damaged. Replace the primer if any O-ring is missing or dented. ● Replace the primer. See Replace a primer on page 207. If none of these actions resolve the problem, call your service representative. If you see the message 46.01.0Y:01 – Primer 0Y signal fail, run the primer diagnostic test from the Print Care window to confirm the cause of the error. If the test instructs you to replace the primer, replace it.
Each section is used for a different purpose. 1. Section 1 is a set of mid-tone areas printed with a single ink using a 6-pass print mode with nozzle substitution. 2. Section 2 shows plainly which nozzles in each printhead are printing and not printing. For reference, each one of the 5 areas (square in the picture and 1 to 5) of each color corresponds to approximately 1000 nozzles. Drop detector diagnostics Execute the Drop Detector diagnostics from the Print Care window.
Mid-tones (section 1) Nozzle health (sectiion 2) Drop detector Possible cause Action > 300 blocked > 300 blocked Printhead failure Hard-clean the printhead, twice if necessary. Replace the printhead. N/A < 300 blocked (at least one color) > 300 blocked (at least one color) Drop detection failure Call your service representative.
12 Troubleshoot other issues The printer does not start 1. Check that the power supply to the printer is working. 2. Check that the main power switch and PC switch are both on. 3. Check that the main power lights are on and the circuit breakers are all up. 4. Check that the IPS is working with no alerts showing. 5. Try turning the main switch off (not the PC switch) and turning it on again after 10 seconds. 6.
Request to reinitialize the carriage In some cases you may be asked to reinitialize the carriage. This operation restarts some mechanical subsystems, avoiding the need to restart the whole printer. The Internal Print Server cannot detect the printer If the Internal Print Server cannot establish communication with the printer, without apparent reason of after modifying Windows properties, follow these steps: 1. Use the Wake up button in the Tools menu to try to reactivate the printer. 2.
13 When you need help HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
◦ The printer you are using: the product number and the serial number, found on the label on the door of the electrical compartment ◦ If there is an error code in the Internal Print Server window, note it down; see Printer messages on page 298 ◦ The printer's Service ID ◦ The RIP you are using, and its version number ◦ The software application you are using, and its version number ◦ If you have a problem directly related to an ink supply component (printhead, ink cartridge), take note of the prod
14 Printer specifications Functional specifications Table 14-1 Ink supplies Printheads Cyan and black, light magenta and light cyan, yellow and magenta, HP Latex Optimizer Ink cartridges Cyan, magenta, yellow, black, light cyan, light magenta, HP Latex Optimizer Table 14-2 Substrate sizes Minimum Maximum Roll width 635 mm (25 in) 3.20 m (126 in) Dual roll width 635 mm (25 in) 2 × 1.60 m (2 × 63 in) Roll diameter 80 mm (3.15 in) 300 mm (11.
Table 14-3 Passes, resolutions, and speeds (continued) Resolution (ppi) Printing speed (m²/h) Printing speed (ft²/h) Passes Ink density Rendering Printing 3.2 m roll 3.
Mains power, input rated current ● 3-phase (line-to-line voltage): 200–240 V AC (±10%), 50/60 Hz, 48 A max; or ● 3-phase (line-to-line voltage): 380–415 V AC (±10%), 50/60Hz, 30 A max; or ● High-current 1-phase: 240 V AC (±10%), 50/60Hz, 63 A max PC power (optional), input rated current ● 1-phase: 100–127 V AC (±10%), 50/60Hz, 6 A max ● 1-phase: 200–240 V AC (±10%), 50/60Hz, 6 A max Air supply requirements (pneumatic spindle) Air pressure supply The pneumatic spindle requires an air compressor or
Table 14-8 Printer environmental specifications (continued) Temperature range Humidity range Temperature gradient Not operating, in transport or storage, ink in tubes 5 to 55°C (41 to 131°F) 90% relative humidity at 55°C (131°F) 10°C/h (18°F/h) or less Not operating, in transport or storage, no ink in tubes * –25 to 55°C (–13 to 131°F) 90% relative humidity at 55°C (131°F) 10°C/h (18°F/h) or less * If the printer is going to be kept at a temperature of less than 5°C, call your service representat
A Printer messages Occasionally you may see messages such as the following in the Internal Print Server window. There are two types: text messages, which are more informative, and messages containing numerical codes, which mean that the printer has detected a problem or malfunction. When one of these messages appears, follow any instructions provided by the printer, and consult the tables below.
Table A-1 Text messages (continued) ENWW Message Recommendation Color calibration cancelled because of scanning errors The color calibration chart could not be scanned successfully with the current substrate. See Color calibration fails on page 291. FW upgrade post actions The firmware update is being performed. Initializing The Internal Print Server is connecting to the printer. Initializing, please wait The Internal Print Server is starting the printer.
Table A-1 Text messages (continued) Message Recommendation Replace aerosol filter You are advised to replace both aerosol filters. See Replace the aerosol filters on page 106. Reseat {color} cartridge Reseat the ink cartridge. See The Internal Print Server recommends replacing or reseating an ink cartridge on page 284. Reseat {color} printhead Reseat the printhead. See The Internal Print Server recommends replacing or reseating a printhead on page 285.
Glossary Aerosol filter The printheads produce many fine droplets of ink, most of which are placed accurately on the substrate. However, a small proportion of these droplets escape sideways; the two aerosol filters are placed on either side of the printhead carriage to intercept them. Bleeding A print-quality defect that occurs when the ink spreads on the substrate across areas of different colors. Carriage beam The beam supporting the printhead carriage as it moves back and forth across the printer.
Ethernet A popular computer networking technology for local area networks. Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. I/O Input/Output: this term describes the passing of data between one device and another.
Vacuum pressure The vacuum applied to the substrate in the printing zone helps to hold the substrate down on the print platen, keeping the distance to the printheads constant.
Index A acoustic specifications 297 add a print job 77 aerosol fan module replace 209 aerosol filter about 94 aerosol filters clean 243 replace 106 air supply requirements 296 alerts errors 20 alerts, warnings 20 automatic tracking 128 B banding problems broken bag 229 128 C carriage reinitialize 291 carriage beam position 75 carriage beam screws grease 198 carriage bottom clean 150 carriage rails clean 160 clean manually 241 caution 6 collector detached substrate 264 fails intermittently 264 skew or tel
load substrate cannot load 253 load substrate into printer 45 load substrate onto the spindle 43 M maintenance kits 136 maintenance off/on 142 maintenance tools 137 maintenance with Print Care 139 maintenance without Print Care 140 memory specifications 295 move the printer 14 N nesting 89 O oil collector caps empty 172 oiler foams, replace 160 on-the-fly adjustment 71 P perforated plate clean 186 physical specifications 295 pinchwheel submodule replace 205 pinchwheels clean 154 porous substrates 32 power
supported types 22 telescoping 256 tips 26 unload 67 variable shrinkage 263 vibration noise 255 view information 67 wizard 68 wrinkles 257 substrate edge holders 30 substrate-advance sensor clean 202 support services HP Customer Care 292 HP Proactive Support 292 T telephone support 292 thunderstorm 290 tiling 83 U unload substrate 67 W warning 6 warning labels 7 welcome to your printer 306 Index 1 ENWW
