Latex 300 Printer Series User’s Guide
Edition 1 Legal notices Trademarks © 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Welcome to your printer ........................................................................................................................................ 2 Printer models .......................................................................................................................................................
Store the substrate .............................................................................................................................................. 78 The substrate cannot be loaded successfully .................................................................................................... 79 The substrate is mispositioned ........................................................................................................................... 79 The substrate has jammed ...............
Front panel recommends reseating or replacing a printhead .......................................................................... 129 Replace a printhead ........................................................................................................................................... 129 Cannot insert a printhead .................................................................................................................................. 135 Clean the electrical connections on a printhead ..
Appendix A Summary of common printing problems ....................................................................................... 170 Glossary ....................................................................................................................................................... 173 Index ...........................................................................................................................................................
1 ENWW Introduction ● Welcome to your printer ● Printer models ● Documentation ● Safety precautions ● The printer’s main components ● The front panel ● The Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the printer 1
Welcome to your printer Your printer is a color inkjet printer designed for printing high-quality images on flexible substrates.
Optional accessories HP Latex 310 HP Latex 330 HP Latex 360 HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 3x0 Edge Holders HP Latex 64-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor) HP Latex 64-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor) HP Latex 64-in Printer 3-in Spindle HP Latex 64-in Printer 3-in Spindle HP Latex 3x0 User Maintenance Kit HP Latex 3x0 User Maintenance Kit HP Latex 54-in Take-Up Reel (including 2-in spindle with 3-in adaptor)
General safety guidelines ● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified service personnel. ● Turn off the printer and call your service representative in any of the following cases: ● ● ◦ The power cord or plug is damaged. ◦ The curing enclosures are damaged. ◦ The printer has been damaged by an impact.
To avoid the risk of fire, take the following precautions. ● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements according to the local jurisdiction of the country where the equipment is installed. Use the power supply voltage specified on the nameplate. ● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the information detailed in the site preparation guide.
Heavy substrate hazard Special care must be taken to avoid personal injury when handling heavy substrates. ● Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain and/or injury. ● Consider using a forklift, pallet truck, or other handling equipment. ● When handling heavy substrate rolls, wear personal protective equipment including boots and gloves. Ink handling HP recommends that you wear gloves when handling ink system components.
Label Explanation Risk of burns. Do not touch the curing zone or the output platen of the printer: they could be hot. This label is located on the front of the curing module. Risk of trapped fingers. Do not touch moving gears. These labels are located at the rear of the printer, one on the substrate input gear and one on the take-up reel gear (330 and 360 only). Moving part. Keep away from the moving printhead carriage. When printing, the printhead carriage travels back and forth across the substrate.
Label Explanation Hazardous moving parts. Rotating fan blades. Keep hands clear. These labels are located internally, close to the print-zone heating fans between fans (360 only), one near the vacuum fan and one near the aerosol fan. For service personnel only. Hazardous area. Heating modules operate at hazardous voltages. Electric shock hazard. Equipment has two input power cords. Disconnect all power cords before servicing. Power supplies operate at hazardous voltages. Double pole, neutral fusing.
Front view 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Substrate pinch lever 8. Spindle lock lever 9. Take-up reel motor 10. Tension bar 11. Spindle 12. Take-up reel 13. Spindle stop 14. Loading table 15.
Rear view 1. Power switch and power socket 2. Sockets for communication cables and optional accessories Take-up reel motor 10 1. Winding-direction switch 2. Manual winding buttons 3.
Loading accessory The loading accessory helps you to load some substrate types that are difficult to load without it. See The loading accessory (360 only) on page 58. The front panel Introduction to the front panel The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the printer.
● Press to go to the previous item. ● Press to go to the next item. ● Press to go back to the last-visited screen. This does not discard any changes made in the current screen. ● Press to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen. ● At the top left of the screen is a message showing the printer status or the most important current alert.
Change the language of the front panel Two methods are available to change the language that is used for the front-panel menus and messages. ● If you can understand the current front panel language, go to the front panel and press , then Setup > Front panel options > Language. ● If you cannot understand the current front panel language, start with the printer turned off. Turn it on. As soon as the icon appears, press it for a few seconds.
goes into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode wait time. Enter in minutes the wait time that you want, then press OK. Change the loudspeaker volume To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front panel options > Speaker volume, and select Off, Low, or High.
For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following information is shown. ● Status ● Estimated ink level ● Capacity ● Product name ● Product number ● Serial number ● Expiration date ● Warranty status ● Manufacturer ● Supported ink cartridges These are the possible ink cartridge status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems.
Check the status of a printhead The printer automatically checks and services the printheads after each print. Follow these steps to get more information on your printheads. 1. On the front panel's home screen, press (HP Latex 360) or the printhead icon (HP Latex 310 and 330). 2. Select the printhead for which you want to see information. 3.
Check the file system It is possible to check the integrity of the file system on the printer's hard disk, and automatically correct any errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing files on the hard disk. To execute the file system check, go to the front panel and press , then Preventive maint. tasks > File system check.
same advice (in the case of firmware updates, a new notification appears when there a new firmware release becomes available). ● Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be the most important. An alert may require you to perform a maintenance operation; see Hardware maintenance on page 121.
To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra bottom margin. NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin selected in the RIP. NOTE: The side margins can be adjusted in the RIP. Request the printer’s internal prints The internal prints provide various kinds of information about your printer. Request these prints from the front panel, without using a computer.
problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems. You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer. See Access the Embedded Web Server on page 21. The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide access to online help and supplies reordering. Main tab The Main tab provides information about the following items.
● Access HP Designjet links for technical support with your printer and accessories ● Access service support pages that show current and historical data on the usage of your printer Networking tab The Networking tab enables you to change the printer’s networking configuration. Customer Involvement Program tab The Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and configure your participation.
● Change Internet connection settings. ● Change some networking settings. ● Configure the Customer Involvement Program. ● Run connectivity troubleshooting tests. For more information, see the Embedded Web Server's online help. If you forget the administrator password, you can delete the current password from the front panel: press , then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.
If the Customer Involvement Program was enabled before clicking the Apply button, a connectivity test is automatically made to determine whether Customer Involvement Program data can be successfully delivered to HP. If the test completes successfully, configuration is complete and you can proceed to any other Embedded Web Server page, or close the browser window. If the test fails, follow the instructions to try to identify and fix the problem.
The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater, and the maintenance cartridge. The traffic light shows whether maintenance is required. For further information, click Click to view details. Request email notification of specific error conditions 1.
Request accounting data by email 1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in order to send email messages. 2. Ensure that the outgoing email server is configured to enable relaying of email messages that the printer will send. 3. Open your Web browser and connect to the printer’s Embedded Web Server. 4. Select the Setup tab. 5. From the Configuration menu in the left-hand column, select Date & Time. 6.
Connectivity and software instructions Connection method Your printer can be connected in the following way. Connection type Speed Maximum cable length Other factors Gigabit Ethernet Fast; varies according to network traffic Long (100 m=328 ft) Requires extra equipment (switches) NOTE: The speed of any network connection depends on all the components that are used in the network, which can include network interface cards, hubs, routers, switches, and cables.
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”). 2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network. 3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using DHCPv6. It will also do so if the routers instruct it to do so. The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will be appropriate.
The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For security, it includes features to control IP traffic to and from the printer. Verify correct operation 1. Print an IO Configuration page to check for status messages. 2. In the upper section of the IO Configuration page, look for the status message I/O Card Ready. 3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.
● When the green light is on, the printer has successfully linked to the network. ● When the yellow light is blinking, there is network transmission activity. Link troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will be off. ● LAN Error - Loss of Carrier will be indicated on the IO Configuration page. If a link failure is indicated, try the following: ● Check cable connections. ● Print an IO Configuration page and check link settings.
Menu items Menu item Sub-menu item TCP/IP Host Name IPV4 Settings Sub-menu item Values and Description An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server.
Menu item Sub-menu item Sub-menu item Values and Description Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
Menu item Sub-menu item Sub-menu item Values and Description Secondary DNS Use this item to specify an IPv6 address for a secondary DNS server that the print server should use. NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server. Proxy Server Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access.
Menu item Sub-menu item Sub-menu item Reset Security Values and Description Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server.
● ◦ Embedded Web Server, HTTP (TCP port 80) ◦ Embedded Web Server, HTTPS (TCP port 443) Printing ◦ ● Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) Security ◦ SNMP v3 ◦ SSL/TLS ◦ Firewall Turn the printer on and off To turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power button beside the front panel. You can leave the printer on without wasting energy. Leaving it on improves response time.
When the printer is turned on, it takes 2–3 minutes to initialize itself. Restart the printer In some circumstances you may be advised to restart the printer. ENWW 1. Turn off the printer by pressing the power button and then turning off the power switch at the rear of the printer. 2. Wait for at least 10 seconds. 3. Turn on the power switch at the rear of the printer. 4. If the front panel does not activate, press the power button.
2 Useful links Product documentation: http://www.hp.com/go/latex300/manuals/ User training (quick guide) is already installed in your computer. To reinstall: http://www.hp.com/go/ latex300/quickguide/ Videos about how to use the printer: http:/www.hp.com/supportvideos/ or http://www.youtube.com/ HPSupportAdvanced Information about software RIPs, applications, solutions, inks, and substrates: http://www.hp.com/go/ latex300/solutions/ Substrate presets: http://www.hp.
Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html. Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.
3 38 Handle the substrate and troubleshoot substrate issues ● Overview ● Porous substrates ● Load a roll onto the spindle ● Load a roll into the printer ● The ink collector (360 only) ● The loading accessory (360 only) ● Assisted manual load ● The edge holders ● Load a cut sheet into the printer ● Unload a roll from the printer ● The take-up reel ● Double-sided printing (360 only) ● View information about the substrate ● Change substrate width and right edge position ● Substr
ENWW ● Take-up reel substrate jam ● Take-up reel does not wind 39
Overview You can print on a wide variety of printing materials, all of which are referred to in this guide as substrates. Substrate tips Choosing the correct substrate for your needs is an essential step in ensuring good print quality. Here are some tips about substrate usage. ● To print on textile substrates, in most cases you should use the ink collector. See The ink collector (360 only) on page 53.
● When printing a series of jobs, do not let the printed substrate obstruct the output path: this can cause severe print-quality defects. ● For more substrate tips, see Load a roll into the printer on page 50 and Assisted manual load on page 61. CAUTION: Removing the substrate from the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam.
Substrate category Substrate types Generic substrate names PVC Banner Frontlit banner Generic PVC Banner Backlit banner Generic Backlit PVC Banner Scrim banner Scrimless banner Mesh banner with liner Blockout banner Truck curtain banner or tarpaulin PP and PE Film and Banner Polypropylene (PP) film Generic PP & PE Synthetics Synthetic paper (such as Yupo) Tyvek Coated PE/HDPE (polyethylene) banner PET Film Polyester (PET) backlit film Generic Polyester Film Polyester (PET) frontlit film Gener
Category Substrate Color calib. Applications Textile New HP Light Textile Display Banner No Indoor flags, wall murals, interior decoration, fine arts See http://www.globalbmg.com/hp/ HP Heavy Textile Banner See http://www.globalbmg.com/hp/ HP Satin Canvas Yes 419 microns (16.5 mil) • 370 g/m² • 14.9 m (49 ft) New HP Premium Satin Canvas 463 microns (18.2 mil) • 381 g/m² • 22.9 m (75 ft) New HP Everyday Satin Canvas 444 microns (17.5 mil) • 340 g/m² • 22.
Category Substrate Color calib. Applications Paper HP PVC-Free Wall Paper * Yes POP indoor and outdoor, windows, bus shelters, billboards, wall decorations 177 microns (7 mil) • 175 g/m² • 30.5 m (100 ft) HP White Satin Poster Paper 165 microns (6.5 mil) • 136 g/m² • 61 m (200 ft) HP Photo-realistic Poster Paper Yes 205 microns (8.1 mil) • 205 g/m² • 61 m (200 ft) HP Blue Back Billboard Paper Yes 165 microns (6.
HP large-format substrate take-back program availability varies. Some recyclable HP substrates can be recycled through commonly available recycling programs. Recycling programs may not exist in your area. See http://www.hp.com/recycle/ for details. Porous substrates Porous substrates may be used with the 360 printer and the ink collector, with which you must use the takeup reel.
● If the strip is completely white (has no ink on it), the tested substrate is non-porous and can be used for printing as described in this guide. ● If there some ink on the strip, the tested substrate is porous and should not be used with the 310 or 330 printers. It may be used with the 360 printer and the ink collector. 11. Clean the platen: see Clean the platen on page 146.
ENWW 4. Unlock the blue stop. 5. Remove the stop from the left end of the spindle. 6. Place the roll onto the loading table. 7. Slide the spindle into the roll.
8. The right stop of the 76 mm (3 in) diameter spindle has two positions: one for rolls of the printer's maximum width, and another for narrower rolls. Remember to use the second position for narrower rolls, which improves the curing process and allows higher printing speeds. NOTE: The 76 mm (3 in) diameter spindle is supplied with the 360 printer and is available as an accessory for the 330 printer.
10. Lock the blue stop when it is in contact with the substrate. 11. Insert the spindle carefully into the printer. WARNING! Avoid trapping your fingers between the spindle and the spindle supports. Risk of trapped fingers For more safety information, please see Safety precautions on page 3 CAUTION: Ensure that the sliders in the loading table are under the left hub, otherwise the spindle will not enter correctly into the left spindle support, and could fall on the floor.
Load a roll into the printer To start this procedure, you need to have a roll loaded on the spindle. See Load a roll onto the spindle on page 46. The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of 10 inches (254 mm), go to the front panel and press , then Substrate > Substrate handling options > Enable narrow substrate. With this option, print quality is not guaranteed.
● Skew acceptance: The available values are between 1 and 5, default 3. The printer warns you if the skew is over the limit you have set, but you can still choose to continue loading. ● Length tracking: If you check the box and give the length of your roll, the printer reduces the spare paper when printing and tells you the remaining length. See Substrate length tracking on page 78. ● Double-sided: May be Off, Side A, or Side B. See Double-sided printing (360 only) on page 75.
4. Select the category and name of the substrate you are loading. You can also search by favorites, or you can select None of these, I will choose it later: by accessing the substrate library after completing the loading procedure. See Substrate presets on page 87. NOTE: You should select the same substrate name that you are using in your RIP software. 5. The printer checks the substrate in various ways and may ask you to correct problems with skew or tension. 6.
9. The printer calibrates the substrate advance (360 only). 10. The printer indicates that it is ready for printing. Take care not to cover the top fans. For instructions on how to use the take-up reel, see The take-up reel on page 67. The ink collector (360 only) The ink collector should be used instead of the platen in the following cases: ● Whenever you intend to print on a porous substrate. See Porous substrates on page 45.
TIP: You are recommended to use the take-up reel with the ink collector. See The take-up reel on page 67. WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves. Moving part Fragile Wear gloves For more safety information, please see Safety precautions on page 3 Install the ink collector 1. 54 The platen and the ink collector both come in two parts (left and right). Unlock the platen using the two blue locks, located at the left and right of the printer.
ENWW 2. Remove both parts of the platen in the same way. 3. Place the two parts of the ink collector into the printer. 4. Ensure that the locks are locked and that there is no obstruction in the printing path. 5. Install the output platen protectors before loading substrate.
56 a. Insert an output platen protector on one side of the output platen. b. Open the window. c. Insert the tabs between the plastic piece and the metal. d. Make sure the platen protector is well positioned and straight.
e. Do the same on the other side. Follow the same method to re-install the platen when required. Replace the blue ink collector consumables The length of substrate that you can print with the same ink collector consumables depends on the porosity of the substrate and the quantity of ink used on the print. If you see that the substrate is dirty when printing, stop printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to malfunction. ENWW 1.
The loading accessory (360 only) The loading accessory is designed to help in loading banner/textile/mesh substrates. It is recommended when loading such substrates, but not obligatory. NOTE: The edge holders can be used whether or not you decide not to use the loading accessory. 1. Before loading the substrate, check the Use loading accessory box in the Load Configuration screen on the front panel.
4. Flip the white flaps back to cover the leading edge of the substrate. The black patches are magnetic and grip the substrate. 5. Lift the loading accessory and the leading edge of the substrate together. 6. Load the substrate manually, see Assisted manual load on page 61. 7. The loading accessory passes through the printer's substrate path with the substrate. WARNING! Take care not to touch the curing zone or the platen, which may be hot.
8. Select the category and name of the substrate you are loading. NOTE: You should select the same substrate name that you are using in your RIP software. TIP: When loading very thin substrates, always select the substrate type as Banner to minimize the vacuum pressure applied while loading; when loading very thick substrates, always select the substrate type as HP Photo-realistic Poster Paper (in the Paper category) to maximize the vacuum pressure.
11. If you are loading transparent substrate without opaque borders, you are asked to enter the width of the substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the front of the curing module). 12. If you have chosen double-sided printing and side B, the front panel may ask a question if the reference line is not found. See Double-sided printing (360 only) on page 75. 13. The printer calibrates the substrate advance (360 only).
2. Lift the substrate pinch lever as far up as it will go. 3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so. 4. Continue to feed the substrate until it reaches the printing platen.
6. Select the category and name of the substrate you are loading. The rest of the assisted load procedure is the same as in the normal load procedure. See Load a roll into the printer on page 50. The edge holders The edge holders are designed to prevent the edges of the substrate from rising while printing is in progress. They are recommended for textile and double-sided printing (even if the front panel does not suggest them), and are not normally necessary in other situations.
2. Slide the edge holder into its correct position. 3. Repeat with the other edge holder. Place edge holders for the 360 printer 1. 64 Remove the platen module or ink collector on one side of the printer.
2. Slide the edge holder onto the platen module or ink collector, and adjust its position: on the left, as far to the left as possible; on the right, as far to the right as possible. 3. Put back the platen module or ink collector with the edge holder in place. 4. Repeat with the platen module or ink collector on the other side. Align the substrate When the substrate has been loaded, align it with the white line on the edge holder.
Load a cut sheet into the printer The printer is designed to be used with rolls of substrate. It is possible to load cut sheets into the printer, but print quality cannot be guaranteed, and you may have some difficulty in avoiding skew. ● The sheet should be at least 1067 mm (42 in) long. ● Load the sheet by following the normal roll loading procedure (automatic or manual, depending on the substrate).
4. When the printer has rewound the roll, lift the spindle lock lever. 5. Remove the spindle from the printer, pulling out the right end on the right side of the printer first. WARNING! Do not insert your fingers into the spindle supports while removing the spindle.
The tension bar When in use, the take-up reel requires a dangling loop of substrate weighed down by a tension bar. The tension bar can be moved with the take-up reel buttons or by using the Move paper or Rewind paper options in the front panel. Load a roll onto the take-up reel NOTE: Take-up reels with 51 mm (2 in) or 76 mm (3 in) diameter can be used. 1. On the printer's front panel, press , then Take-up reel.
ENWW 4. Unlock the take-up reel by pushing its lever to the uppermost position. 5. Remove the take-up reel. 6. For the 360 printer only, lift the lever in each case to remove both of the stops from the take-up reel; they will not be used.
7. Load the core onto the take-up reel. The core should be at least as wide as the substrate. 8. Load the take-up reel into the printer by pushing firmly on both ends. WARNING! Take care not to get your fingers trapped. Risk of trapped fingers For more safety information, please see Safety precautions on page 3 9. 70 Advance the substrate by pressing the Move substrate button on the front panel. Make sure that the substrate passes in front of the loading table.
10. Pull down the center of the substrate's leading edge to straighten the substrate. Do not attempt to pull more substrate out of the printer. NOTE: If you are loading the take-up reel during printing, you do not need to pull the substrate taut. Tape the substrate to the core when an adequate length of substrate has fed from the printer after printing begins. WARNING! Do not touch the printer's curing enclosure, which could be hot.
13. Press the button on the front panel to advance the substrate, creating a loop. 14. Press the blue arrow on the take-up reel motor to rotate the reel one full turn. This will help to support the weight of the tension bar. 15. Press the button on the front panel to advance the substrate again.
16. Gently lower the loading table, to avoid wrinkles and improve winding. 17. Carefully insert the tension bar. This is essential: the take-up reel will not function correctly without it. 18. Fit the tension bar into the supports at either side. WARNING! Take care not to get your fingers trapped.
19. Use the winding-direction switch on the take-up reel motor to select the winding direction. Setting 1 winds the substrate so that the printed image faces in. Setting 2 winds the substrate so that the printed image faces out. 20. Press the Enable button on the front panel. If you have a 360 printer, it advances and calibrates the substrate. 21. The following image shows how the printer looks when it is operating.
1. On the printer's front panel, press , then Take-up reel. The printer allows you to move the substrate to facilitate cutting. 2. Switch the winding-direction switch to the off position. The switch is in the off position when it is centered (in other words, when the switch is neither in position 1 nor position 2). 3. To remove the tension bar, first lift the support, then press the lever. 4. Use the winding button on the take-up reel motor to wind the excess substrate around the take-up reel. 5.
Double-sided printing in detail 1. Load the substrate in the normal way for the substrate you are using. 2. Optionally, select the side to print in the Double Side menu on the Load Configuration screen. If the RIP supports double-sided printing, select double-sided printing in your RIP software. NOTE: The automatic cutter and the extra top/bottom margin are both disabled during double-sided printing. 3. Send one or more jobs to be printed on the first side.
9. The printer searches for the reference line on the substrate. If it fails to find it, the front panel asks you to move the substrate using the Rewind substrate and Advance substrate keys until the reference line is aligned with the permanent line on the platen. You may find it useful to mark where the reference line is on the other side of the substrate. View information about the substrate On the front panel's home screen, press .
Change substrate width and right edge position If the substrate edges are not correctly found by the printer, they can be changed from the front panel by pressing , then Substrate > Substrate handling options > Substrate width or Right edge position. TIP: Bear in mind that automatic edge detection will not be attempted again until the next substrate load. Substrate length tracking The substrate length tracking feature enables you to keep track of how much substrate remains on the roll. 1.
● Always keep unused rolls wrapped in the plastic wrap to prevent discoloration and dust accumulation. Rewrap partially used rolls if they are not being used. ● Do not stack rolls. ● Allow all substrates to adapt to room conditions out of the packaging for 24 hours before printing. ● Handle film and glossy substrates by the edges or wear cotton gloves. Skin oils can be transferred to the substrate, leaving fingerprint marks.
If you see the above display on the front panel, proceed as follows. 1. Lift the substrate lever. 2. Manually reposition the substrate on the platen. 3. Lower the substrate lever. 4. Repeat the above steps until the front panel displays the Ready message. The substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see Front-panel error codes on page 160).
4. Try to move the printhead carriage out of the way. 5. Lift the substrate pinch lever as far up as it will go. 6. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. CAUTION: Try to avoid pulling the substrate out through the input path, because this reverses the normal direction of movement, and could damage printer parts. WARNING! Do not touch the printer's curing enclosure, which could be hot.
7. Lower the substrate pinch lever. 8. Make sure that there are no pieces of substrate left in the printer. In particular, check in and under the curing module, and in the substrate path. 9. Close the window. 10. Turn on the printer. 11. Reload the roll. 12. If some substrate continues to cause an obstruction within the printer, it can often be cleared by loading a rigid substrate type into the printer. 13. If you find that you have print-quality problems after a jam, try realigning the printheads.
● Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O for banners, 45 mmH2O for vinyl, and 60 mmH2O for other substrate families. ● Increase the number of passes. ● Make sure that the substrate is stored in the same room in which the printer is located. The substrate has shrunk or expanded During the printing process, some substrates may shrink, while others may expand. If this happens, the dimensions of the print will not be correct.
● Printing images that will later be cut automatically or manually. When there is bow deformation, cutters that are aligned on the sides may lose alignment in the center. ● Poster printing, if the poster is framed or mounted on a straight surface. The example below shows an original image, the substrate suffering from bow deformation, and the resulting print, also suffering from bow deformation.
If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it again. Take-up reel does not wind Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is corrected. If the printer does not recognize a problem, the job continues to print.
4 86 Substrate settings ● Substrate presets ● Online search ● HP Media Locator ● Generic presets ● Clone a substrate preset ● Modify a substrate preset ● Add a new substrate ● Delete a substrate preset ● Faster printing ● Color calibration ● Color consistency between different printers (360 only) ● ICC profiles Chapter 4 Substrate settings ENWW
Substrate presets Each substrate type has its own characteristics. To obtain the best print quality, the printer has to adapt its printing parameters to each different substrate type. For example, some may need more ink and some may require higher temperatures for curing. A specification of the correct printing parameters for a particular substrate type is called a substrate preset.
When the printer is connected to the database (this may take a few seconds), a list of all available substrate presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset by pressing its name. Besides browsing, there are two additional ways to look for presets: free-text search and filters.
Once a substrate preset has been downloaded in the background, it is checked and installed on the printer's hard disk. During checking and installation, a full-screen message is shown on the front panel. This message disappears when checking and installation is complete. The new substrate preset now appears in the Substrate Library together with all previously installed and factory-provided presets, and is ready for use.
Generic presets Generic presets are each designed for a whole substrate category, rather than for a particular substrate type. They cannot be edited, erased, saved, color-calibrated or ICC profiled; but they can be cloned. Therefore, if you would like to modify a generic preset in any way, you should first clone it and then work on the clone, which is fully editable. The printer provides generic presets for the supported substrate categories: see Supported substrate categories on page 41.
2. Click Clone to clone the preset, and enter a name for the new preset. Modify a substrate preset You can modify a preset by pressing Modify. icon of the print mode that you want to modify; or click Add new print mode. You can Then click the delete or change the name of any print mode; although you should keep at least one print mode. NOTE: You can define up to six print modes. NOTE: The number of passes in an existing print mode cannot be changed.
Add a new substrate If you cannot find a ready-made preset for your substrate, and prefer not to use a generic preset or edit an existing preset, you can make your own preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests some information about the substrate and your intended use of it, then prints some test prints and asks you to evaluate them. From this information, it creates the new preset. 92 1.
6. The following screen is displayed: 7. Press the blue button to produce the ink drying and color saturation test print; then continue adjusting the settings and printing again until you are satisfied with the result. NOTE: You can omit this step if you already know the settings that you want to use. 8. If you cannot reach a satisfactory result, you may want to press Advanced settings and try adjusting those settings, which are intended for people who understand their implications.
9. When you have finished, press Continue to perform color calibration. NOTE: ICC profiles are created for the 360 printer only. 10. Enter your substrate name and click Start color calibration. See Color calibration on page 97. 11. After the automatic color calibration process has completed, we recommend using the generic ICC profile; alternatively, you can choose to create a new profile or to copy a profile already assigned to a different print mode for this substrate (if there are any such profiles).
You can use the front panel to adjust the following settings while printing. ● To change temperature, vacuum, inter-pass delay offset, and substrate-advance settings while printing, press Adjustments in the front panel’s print job screen, and choose the setting that you want to adjust. The changes that you make take effect immediately, but they are not saved: the next job will use the settings in the substrate preset as usual.
Category PP & PE film & banner PET film Textile Substrate name Available print modes Generic Backlit Paper 12p_6C_130 16p_6C_150 20p_6C_150 Generic PP & PE Synthetics 12p_6C_80 16p_6C_80 20p_6C_90 Generic Backlit PP & PE Synthetics 12p_6C_130 16p_6C_130 20p_6C_150 6p_4C_80 8p_6C_100 10p_6C_110 Generic Backlit Polyester Film 12p_6C_170 16p_6C_185 20p_6C_200 Generic Textile 12p_6C_200 16p_6C_200 20p_6C_230 Generic Canvas & Coated Textile 10p_6C_110 12p_6C_110 Generic Polyester
If you delete a preset, you will lose the reference to that substrate in the usage and accounting information. Instead of the name of the substrate, from that moment on you will see “Deleted substrate” in the usage and accounting information. Faster printing The obvious way to increase speed is to reduce the number of print passes, although this will tend to reduce print quality. Bear in mind the following considerations. ● With fewer than 8 passes, you may see an increase in grain.
Factory default calibration tables are used whenever color calibration has never been run. The first time color calibration is run, the current printing color is taken as a reference, and factory default calibration tables continue to be used. This means that, after the first color calibration, the printed colors do not change, but are recorded as the reference for future calibrations.
2. The test chart is scanned by the line sensor. If the scan cannot be completed successfully, a message is displayed on the front panel; see Front-panel error codes on page 160. 3. From the measurements made by the line sensor, the printer calculates the necessary correction tables to apply to your print jobs, for consistent color printing on that substrate type.
TIP: If color calibration fails, it is worth trying again. TIP: If the first color calibration of a new substrate fails, press the Reset button before trying again. Color calibration for the 360 printer The color calibration test chart is printed using a fixed print mode with a high number of passes and fixed curing and drying settings to ensure printing consistency.
● Obsolete status indicates that the last color calibration may be out of date. For instance, color calibration status is set to Obsolete whenever a printhead is replaced. The color reference state remains defined. ● N/A indicates that this substrate cannot be color-calibrated. NOTE: Generic substrates cannot be color-calibrated, although such substrates may be suitable for color calibration. You can color-calibrate clones of most generic substrates.
Generating color profiles with the 360 printer It is possible to create an ICC profile automatically for a given substrate and print mode, when adding or editing a substrate. See Add a new substrate on page 92 and Modify a substrate preset on page 91. After pressing the Create ICC profile button the following process takes place: 1. A profiling test chart is printed on the loaded substrate using the selected print mode. 2. The printed test chart is measured with the HP Embedded Spectrophotometer. 3.
ENWW ICC profiles 103
5 Troubleshoot print-quality issues ● General printing advice ● Improve print quality ● Most-common print-quality problems 104 Chapter 5 Troubleshoot print-quality issues ENWW
General printing advice Use the following approach when you have any print-quality problem: ● Make sure that the substrate type that you select on the front panel, and in your RIP software, is the same as the substrate type that is loaded in the printer. Make sure that the substrate type has been calibrated (including substrate-advance, printhead, and color calibration).
1. The printhead status plot The printhead status plot consists of patterns that are designed to highlight printhead reliability problems. It helps to determine whether any printhead is experiencing clogging or other problems. To print this plot, go to the front panel and press , then Image-quality maintenance > Clean printheads > Print test plot. Vinyl, preferably gloss at least 36 inches wide, is recommended for maximum visibility.
Compare the three rows. ● The row with the ● The row with the symbol shows a simulated image with a below-normal amount of optimizer, equivalent to more than 200 blocked nozzles. ● The row with the rectangle around it and the printing 10 passes. symbol shows a simulated image with an above-normal amount of optimizer.
If there is a clear difference in quality between the rows, there are at least two possible explanations: ● symbol is higher, the substrate is very sensitive to the amount of If the quality of the row with the optimizer. Go to your substrate library on the front panel or in your RIP, select your print mode, and increase the amount of optimizer in the the advanced settings. See Add a new substrate on page 92.
1. 2. Use the same substrate type that you were using when you detected a problem. Or consider using vinyl gloss substrate for better visibility of the optimizer in particular. Go to the front panel and press , then Image-quality maintenance > Align printheads > Print test plot. Check the continuity of the thin diagnostic lines on the alignment status plot. In one section, colored lines are printed in line with black lines to test the alignment from one color to another.
If the printheads are misaligned or you feel unsure about them—for example, because a substrate crash occurred—then align the printheads. See Align the printheads on page 127. 4. The substrate-advance check plot To fine-tune the quality of your print, you may need to adjust the rate at which the substrate advances. The substrate advance determines the placement of dots on the substrate.
Substrate advance adjustment while printing If you are using no more than six passes, you can fine-tune the substrate advance while printing: press , then Adjustments > Advance factor. Select a value of change from −10 mm/m to +10 mm/m (or mils/inch). To correct light banding, decrease the value. To correct dark banding, increase the value. If you are using eight passes or more, a wrong advance adjustment will not produce banding but graininess, which is harder to assess visually.
● If you are printing with eight or more passes, the substrate advance may need fine adjustment (360 printer) or proper calibration (310 or 330 printer). See 4. The substrate-advance check plot on page 110. ● Use a higher number of passes: you will probably see less grain with ten or more passes. ● If graininess is more visible in light area fills, with the appearance of coalescence graininess (see 2.
NOTE: The optimizer printhead is unlikely to cause this kind of problem. ● If bands affect most of the colors, the printheads could be misaligned. This is likely if you have not aligned the printheads for a long time, or if there has been a substrate jam. Align the printheads if necessary (see Align the printheads on page 127). You can check whether it is necessary by printing the printhead alignment status plot (see 3. The printhead alignment status plot on page 108).
◦ Increase the vacuum level in steps of 5 mmH2O. Do not exceed the following limits: 20 mmH2O for banners, 45 mmH2O for vinyl, and 50 mmH2O for other substrate families. ◦ In backlit applications, increase the number of passes to 20, maintaining the vacuum level below 20 mmH2O. ◦ If the banding appears only at the beginning of the print, disable the cutter (360 only) and advance the substrate manually about 100–150 mm before the first print.
2. Use your RIP to add lateral color bars on the side of the plot that is close to the ink supplies. The color bars are designed to exercise all the printhead nozzles, to prevent the problem from occurring. NOTE: Not all RIPs provide this option. 3. 4. Add lateral color bars to the image, manually, before printing. In this case, you can either use the standard colors, or decide to include a particular color in which you have noticed the problem. The recommended width of each color bar is 3 mm.
Ink smears Ink smears may be seen on the print for the following reasons. ● The substrate is skewed. Do not ignore the warning message that appears during the loading procedure if there is significant skew. ● The substrate is not flat in the print zone. Try the following possible solutions. ◦ Increase the vacuum level in steps of 5 mmH2O. ◦ Reduce the curing temperature. You will probably need to increase the number of passes in order to achieve adequate curing.
This may be just a temporary problem: try reprinting, and perhaps slightly reduce the ink limits. It may be worth adjusting the print queue so that the first job is not difficult to cure (uses a lot of ink). ● When the symptoms can be seen only in certain parts of the print that use a lot of ink Increase the curing temperature, decrease the overall ink quantity, increase the number of passes, and/or modify the inter-path delay offset (in the RIP or front panel) to allow better drying on consecutive passes.
6 The ink system ● Ink cartridges ● Printheads ● Maintenance cartridge ● Safe mode Ink cartridges The printer's seven ink cartridges provide magenta, light magenta, black, yellow, light cyan, cyan, and optimizer ink to the printheads. Each cartridge has a capacity of 775 ml. Ink cartridges require no maintenance or cleaning, but must be shaken before installation. High-quality printing results continue even when the ink levels are getting low.
The printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced. They provide excellent results even when the ink cartridges contain a low level of ink. To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead eventually needs to be replaced, the front panel will display a message.
The printer will refuse to start a print job if it detects the end of the cleaning roll. You should then replace the maintenance cartridge with a new one. Safe mode Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in ‘safe’ mode.
7 Hardware maintenance For the tasks in this chapter, you may need the User Maintenance Kit that was provided with your printer.
Ink system tips For best results, always follow these guidelines: ● Follow the instructions on the front panel during installation. ● Allow the printer and the maintenance cartridge to clean the printheads automatically. ● Avoid unnecessary removal of the ink cartridges and printheads. ● The ink cartridges should never be removed while the printer is printing. They should be removed only when the printer is ready for you to replace them. The front panel guides you through the replacement procedure.
Remove an ink cartridge 1. On the printer's front panel, press Alternatively, press ENWW , then Replace ink cartridges. , then Ink > Replace ink cartridges. 2. Grip the blue tab in front of the cartridge that you want to remove. 3. Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge comes out, in its drawer.
5. Lift the cartridge out of its drawer. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end. 6. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1.
4. Insert the ink cartridge into the cartridge drawer. 5. Slide the drawer and cartridge into the slot until they lock into position. 6. The front-panel display confirms that all cartridges have been correctly inserted. Refilled and non-HP ink cartridges HP recommends that you replace an empty cartridge with a new HP cartridge.
CAUTION: Running completely out of ink can damage the printheads. Damage attributable to printing with empty ink cartridges is not covered under the warranty. Forcing the printer to accept empty cartridges will empty the ink delivery system as well. Once emptied, ink must be used to refill the system and reprime the printhead when a new ink cartridge is installed. 1. Install the cartridge in the printer (see Replace an ink cartridge on page 122). 2.
To clean the printheads (which often enables them to recover from problems), go to the printer's front panel and press , then Image-quality maintenance > Clean printheads, then select which printheads you want to clean. You can clean all of the printheads or only some of them. Select from the following options: ● Print test plot ● Clean all ● Clean LM-LC ● Clean K-C ● Clean M-Y ● Clean OP Cleaning all printheads takes about 5 minutes. Cleaning any two printheads takes about 3 minutes.
The printer prints 16 rows labelled from A to P. Inspect the print and write down the number of the straightest line in each row (for example, A:9). Patterns A and B are used to align the HP Latex Optimizer. These will be visible only on certain substrates, such as self-adhesive vinyl. If the best alignment pattern cannot be determined, the default value of 10 should be used.
Front panel recommends reseating or replacing a printhead 1. Remove the printhead and check that it is free from physical damage and from ink stains on the electrical connections. 2. If necessary, clean the electrical connections between the printhead and the carriage. See Clean the electrical connections on a printhead on page 136. 3. Reinsert the printhead into the carriage and check the front panel message. 4. If the problem persists, insert a new printhead.
4. Locate the carriage on the right side of the printer. CAUTION: Avoid touching the printer's curing enclosure, which may be hot. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads.
7. To remove a printhead, lift up the blue handle. 8. Using the blue handle, gently disengage the printhead. 9. Gently pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly. That action can damage the printhead. CAUTION: If you want to preserve the old printhead for later use, reinstall the cap and plug, but never install a clear optimizer cap or white plug on a non-optimizer printhead.
10. The front-panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new, shake it vigorously before removing the protective caps. Hold the printhead upright (with the protective caps facing down) and shake the printhead vigorously in a smooth up and down motion for about 15 seconds. NOTE: Be careful not to strike the printhead against anything while shaking it, because this could cause damage.
2. Remove the orange protective caps by pulling them down. NOTE: The optimizer protective caps are white or transparent. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 4. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down.
5. Push down as indicated by the arrow. CAUTION: You might feel some resistance when installing the new printhead, so you need to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. 6. Insert all of the other printheads that need to be installed, and close the carriage cover. 7. Make sure that the end of the latch catches the wire loop on the near side of the carriage.
8. Lower the latch to rest on the carriage cover. When all of the printheads have been inserted correctly and the printer has accepted them, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, you might need to reinsert the printhead. 9. Close the printer window. 10. The front-panel display confirms that all of the printheads are correctly inserted. The printer starts checking and preparing the printheads.
Clean the electrical connections on a printhead It is possible that the printer will not recognize a printhead after it has been installed. This can happen when ink builds up on the electrical connections between the printhead and the printhead carriage. Under these circumstances, HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended.
ENWW 2. Open the carriage interconnect wiper. 3. Load the sponge by positioning the sponge on the face of the carriage interconnect wiper with the shorter tab in the locating slot. 4. Close the carriage interconnect wiper, trapping the sponge in place. 5. Open the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace a printhead on page 129.
6. Insert the carriage interconnect wiper into the printhead slot at the back. Wipe the electrical contacts by inserting the tool between the electrical connections at the back of the slot and the steel spring, with the sponge facing away from you and towards the electrical contacts. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot.
9. Using the same sponge, clean the lower strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the upper set of electrical contacts. CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the nozzles are easily damaged. 10. After waiting a few moments to allow both connectors to dry, replace the printhead into the printhead carriage. See Replace a printhead on page 129. 11.
13. Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or call your service representative. Replace the maintenance cartridge You should replace the maintenance cartridge when prompted to do so by the front panel. TIP: If you want to remove and inspect the maintenance cartridge at any time, you can start the following procedure.
IMPORTANT: When removing a maintenance cartridge, remember that it is full of ink. Therefore: ● Wear gloves. ● Remove it carefully and horizontally to avoid splashing. ● Always handle and store the replaced maintenance cartridge upright. WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 3. ENWW The maintenance cartridge has a handle on the front. To remove the cartridge, just slide it out.
4. When you have slid it out partway, hold it on each side with both hands: it is heavy. IMPORTANT: Slide it out horizontally to avoid spills, as it is full of ink. 5. Remove the plastic cover from the new maintenance cartridge. 6. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow.
7. Push the maintenance cartridge in until it does not protrude from the slot. You will notice that the printer takes it; do not use excessive force. NOTE: The front panel will not show the new maintenance cartridge until the door is closed. 8. When you have inserted the maintenance cartridge into the printer, close the door.
WARNING! Avoid moving parts. You are recommended to wear gloves. Moving part Wear gloves For more safety information, please see Safety precautions on page 3 CAUTION: While cleaning, be careful not to damage the plastic encoder strip located on top of the rod. 4. Wait until the rod is dry, then close the window. The carriage moves to the left side of the printer so that you can reach the part of the rod under the right cover. 5. Open the printer window. 6.
8. Deposit a very thin zig-zag trickle of oil along the rod. NOTE: While lubricating, be careful not to drop oil on the encoder strip located on top of the rod. 9. Press OK at the front panel. 10. Close the window. 11. The carriage moves from one side of the printer to the other to distribute the oil along the rod. 12. The front panel asks you to confirm that lubrication has been completed. Press OK to confirm.
Cleaning procedure 1. At the front panel, press , then Preventive maintenance tasks > Clean scan axis encoder. 2. Open the window. 3. Clean the encoder strip on both sides with a cloth dampened with water, as instructed in the front panel, and press Continue when finished. 4. Close the window. The carriage moves to the left-hand side of the printer. 5. The front panel prompts you to reopen the window and clean the right-hand side of the encoder strip (inside the service station).
ENWW 3. Open the printer window. 4. Use a clean, absorbent lint-free cloth to wipe any wet ink thoroughly from the cutter groove, cutter ramp (360 only), and platen. 5. With a dry brush, remove dry, loosened ink deposits from the cutter groove and cutter ramp (360 only). 6. With the same dry brush, remove dry, loosened ink deposits from the platen surface.
7. Slightly dampen the used cloth with 95% ethanol to wipe the remaining dry ink deposits from the platen. NOTE: Dry ink deposits take longer to remove. NOTE: 95% ethanol is not provided in the User Maintenance Kit. CAUTION: Ethanol is highly flammable. Observe the manufacturer’s safety precautions. CAUTION: Do not use commercial cleaners or abrasive cleaners. Do not wet the platen directly, because you will leave too much moisture behind, which could damage the substrate advance sensor. 8.
3. Wipe the sensor with a cotton swab to remove wet ink. 4. Wipe the sensor with a cotton swab, slightly dampened with 95% ethanol, to remove dried ink. NOTE: 95% ethanol is not provided in the User Maintenance Kit. Please follow the manufacturer's safety precautions when handling ethanol. If the sensor window is heavily coated with dried ink, you may need to apply some pressure while wiping, helping the cotton to absorb the ink.
7. Disconnect any cables that connect the printer to a network, a computer, or a scanner. 8. If you intend to turn the printer upside down or on its side, first remove the maintenance cartridge (see Replace the maintenance cartridge on page 140). 9. For correct environmental storage conditions, see Environmental specifications on page 169.
8 Firmware update The printer's various functions are controlled by software that resides in the printer, also known as firmware. From time to time, firmware updates from Hewlett-Packard become available. These updates increase the printer's functionality and enhance its features. Firmware update using a USB flash drive When installing the printer for the first time you may be asked to update the firmware. For this purpose, you need a USB flash drive with the following specifications: ● USB 2.
Firmware update using the Embedded Web Server 1. To access the Embedded Web Server from any computer, see Check printer status on page 23. 2. In the Embedded Web Server, select the Setup tab and then Firmware update > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/latex300/ support/ and store it on your hard disk. Then select the downloaded .fmw file and click Update.
9 Accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com/go/latex300/accessories on the Web. There you will also see the latest list of supplies and accessories for your printer. ● Contact HP Support (see When you need help on page 36), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing.
Table 9-1 Ink cartridges (continued) Cartridge HP 831A 775 ml Light Cyan Latex Ink Cartridge HP 831B 775 ml Light Cyan Latex Ink Cartridge HP 831C 775 ml Light Cyan Latex Ink Cartridge HP 831A 775 ml Light Magenta Latex Ink Cartridge HP 831B 775 ml Light Magenta Latex Ink Cartridge HP 831C 775 ml Light Magenta Latex Ink Cartridge HP 831A 775 ml Optimizer Latex Ink Cartridge HP 831B 775 ml Optimizer Latex Ink Cartridge HP 831C 775 ml Optimizer Latex Ink Cartridge Table 9-2 Printheads Printhead Part number
Name ENWW Part number HP Latex 3x0 Series Edge Holders F0M64A HP Latex 3x0 Maintenance Kit F0M59A Order accessories 155
10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
The printer cannot get an IP address If your network has no DHCP server, the printer cannot automatically retrieve an IP address. In this case, you must set the printer's IP address manually, in the following way. 1. From the front panel, press , then Setup > Network connectivity > Gigabit Ethernet > Modify configuration > TCP/ IP > IPV4 settings > Config method > Manual. 2. From the IPV4 Settings menu, select Manual settings > IP address. 3.
● There may be a problem with the electrical power. If the printer is not performing and the front panel does not respond, check that the power switch at the rear is on, the power cable is correctly connected, and the electrical socket is providing power. ● Unusual electromagnetic phenomena may exist, such as strong electromagnetic fields or severe electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop working.
● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your RIP shows an error message when you try to print, such as error 61:09 or 63:05. See Front-panel error codes on page 160. ● Your RIP stalls when transferring data. To solve a communication problem: ● Make sure that you have selected the correct printer in your RIP. ● Remember that large images usually require more time to receive, process, and print.
If any test fails, the printer describes the problem and recommends how to solve it. Front-panel error codes Under certain circumstances, a numeric error code appears on the front panel. Follow the advice in the Recommendation column to resolve the error. If the recommendation does not seem to solve the problem, call your service representative. See When you need help on page 36. If an error code appears on the front panel that is not included in this list, turn off the printer and then turn it back on.
Error code Recommendation 14.74:01 Low voltage detected. 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW 1. Turn off the printer and unplug both power cords. 2. Check that the power cords are not visibly damaged. 3. Ensure that the input voltage is within specifications (180–264 V AC). 4. Plug in both power cords and make sure they are fully inserted. 5. Turn on the printer. Excessive voltage detected. 1. Turn off the printer and unplug both power cords. 2.
Error code Recommendation 16.04:00 Insufficient heat in the printer. Check that the ambient temperature is within printer specifications (15–35°C). 16.11:10 Curing temperature sensor measurement out of range (temperature sensor 1 failed or not connected). 16.12:10 16.13:10 16.14:10 1. Turn off the printer. 2. Check that the ambient temperature is within printer specifications (15–35°C). 3. Check that the electronic enclosures at the rear of the printer are properly ventilated. 4.
Error code Recommendation 21.2:10 Maintenance cartridge error. 21.5:03 Turn off the printer. 2. Remove and reinsert the maintenance cartridge. 3. Turn on the printer. 4. If the error persists, replace the maintenance cartridge. The part that advances the printhead maintenance cartridge web wipe is blocked. 1. Turn off the printer. 2. Remove and reinsert the maintenance cartridge. 3. Turn on the printer. 4. If the error persists, replace the maintenance cartridge. 25.
Error code Recommendation 41:03 Electrical current limit in paper motor. 1. Turn off the printer. 2. Open the window and check for any visible obstacles restricting the advance of the substrate. If there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and clear the obstruction. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. See also The substrate has jammed on page 80.
Error code Recommendation 79:03, 79:04, 79.2:04 Generic firmware error. Update the printer’s firmware. See Firmware update on page 151. 81:01, 81.1:01, 81:03 It was impossible to stop the servo correctly before setting the encoder position. 86:01, 86.2:01 1. Turn off the printer. 2. Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of the drive roller.
11 Printer specifications Functional specifications Table 11-1 HP No. 831 ink supplies Printheads Cyan/black, yellow/magenta, light magenta/light cyan, and optimizer Ink cartridges Yellow, black, magenta, light magenta, cyan, light cyan, and optimizer; all cartridges contain 775 ml of ink Maintenance cartridge Non-color-specific Table 11-2 Substrate sizes (310 printer) Width Minimum Maximum 584 mm (23 in) 1372 mm (54 in) Narrow substrate: 254 mm (10 in) Length 1.
The table above shows the resolutions supported by the printer. See your RIP documentation to find the resolutions supported by your RIP. Table 11-5 Printing speeds Passes Approximate printing speed (m²/h) HP Latex 360 HP Latex 330 HP Latex 310 2 65.5 45.1 42.4 4 31.1 24.8 24.1 6 22.8 14.8 14.2 8 17.1 12.4 12.0 10 13.9 9.9 9.7 12 11.5 8.3 8.0 16 6.4 6.2 6.0 18 5.7 5.0 4.7 20 5.0 4.5 4.
Physical specifications Table 11-7 Printer physical specifications HP Latex 310 HP Latex 330 HP Latex 360 Weight (including stand) 174 kg (384 lb) 188 kg (414 lb) 207 kg (456 lb) Width 2307 mm (90.8 in) 2561 mm (101 in) 2561 mm (101 in) Depth 840 mm (33.1 in) 840 mm (33.1 in) 840 mm (33.1 in) Height 1380 mm (54.3 in) 1380 mm (54.3 in) 1380 mm (54.
Environmental specifications Table 11-10 Printer environmental specifications Relative humidity range for best print quality 40–60%, depending on substrate type Relative humidity range for printing 20–80%, depending on substrate type Temperature range for best print quality 20 to 25°C (68 to 77°F), depending on substrate type Temperature range for printing 15 to 30°C (59 to 86°F), depending on substrate type Temperature range when not in operation -25 to +55°C (-13 to +131°F) Temperature gradient
A Summary of common printing problems This is a table of common problems and the parameters that can be changed in order to solve the problem. Some possible side-effects are also shown. For a more detailed treatment of any particular problem, please see the relevant chapter in this guide.
Problem Parameter Vertical banding in low-to-medium area fills Align printheads Coalescence graininess in low-tomedium area fills Graininess, color misregistration or lack of sharpness Change Possible side-effects Ink limits Increase Inter-path delay offset Increase Slower printing Vertical correction Activate Grainy aspect Take-up reel (360 only) Use Number of passes Increase Modify the print queue Avoid printing difficult jobs (using a lot of ink) at the beginning of the queue Roll-b
Problem Parameter Lack of sharpness in text or solid areas Align printheads Subtle color variations in solid areas Change Possible side-effects Align optimizer manually If necessary, load a self-adhesive vinyl to achieve good alignment. Color bars Add, manually or in RIP Some waste of substrate and ink Color-variation and text-line correction Apply White areas may appear slightly different.
Glossary Airflow Air is blown through the printing zone to speed up the drying process. Back tension The backwards tension applied to the substrate by the input spindle, which must be constant across the width of the substrate. Too much or too little tension may cause substrate deformation and print quality defects. Bidirectional Bidirectional printing means that the printheads print while moving in both directions. This increases the speed of printing.
Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. HDPE High Density Polyethylene. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles.
Spindle A rod that supports a roll of substrate while it is being used for printing. Substrate A thin, flat material designed to be printed on, made of paper or other materials. Substrate preset The substrate preset contains the ICC color profile, which describes the color characteristics of the substrate.
Index A access control 21 accessories order 154 accounting 24 acoustic specifications 169 alerts by email 24 altitude 13 application hangs up 158 audio alerts on/off 14 B bow deformation 83 brightness of front panel 14 bypass job start safety 78 C calibration color 97 cannot load substrate 79 carriage rod clean and lubricate 143 caution 6 color calibration 97 color consistency between printers 101 color profiles 101 communication problems 158 components of printer 8 connect the printer connection method 26
H hard disk specification 168 HP Customer Care 36 I ICC profiles 101 ink cartridge about 118 cannot insert 126 maintenance 122 non-HP 125 ordering 153 refill 125 replace 122 specification 166 status 14 ink collector 53 ink system status 23 ink system tips 122 internal prints 19 Internet connection 27 troubleshooting 159 IP address 31 IP address, set manually 157 IPv6 26 IPV6 settings 31 J job accounting 24 job start safety, bypass 78 L labels, warning 6 language 13 link speed 33 loading accessory 58 loading
print resolution 166 printing speeds 167 substrate size 166 straightness optimization 83 substrate advance 110 assisted manual load 61 bow deformation 83 cannot load 79 categories 41 change settings while printing 94 check path 80 displaying information 77 edge holders 63 edge position, change 78 expansion 83 feed and cut [360] 78 ink collector 53 jam 80 jam, take-up reel 84 length tracking 78 load 50 load cut sheet 66 load onto spindle 46 loading accessory 58 manual load 61 mispositioned 79 overview 40 por
