HP Compaq Business PC Manageability White Paper

Use Case – Remote Remediation Services
Remote remediation is the ability to remotely diagnose and solve system
malfunctions to reduce downtime and productivity loss.
Management technologies use media and text redirection along with remote power
and booting to correct problems.
IT Department
Figure 2: Remote Remediation
BSOD System
Fixed System
1) User calls for help with BSOD
2) IT takes control of the managed
system and reboots it.
Bootable Diagnostic Image
4) IT remotely diagnose and correct problem.
3) Redirect system to IT diagnostic
image