Troubleshooting Guide

Inhoudsopgave
1 Diagnosevoorzieningen voor de computer
Hewlett-Packard Vision Field Diagnostics ............................................................................................ 1
HP Vision Field Diagnostics openen .................................................................................... 1
Tabblad Survey (Verkenning) .............................................................................................. 2
Tabblad Test ........................................................................................................................ 4
Tabblad Status ..................................................................................................................... 5
Tabblad History (Geschiedenis) .......................................................................................... 5
Tabblad Errors (Fouten) ...................................................................................................... 5
Tabblad Help ....................................................................................................................... 6
Informatie opslaan en afdrukken in HP Vision Field Diagnostics ........................................ 6
Recentste versie van HP Vision Field Diagnostics downloaden .......................................... 6
Software beschermen .......................................................................................................................... 7
2 Problemen oplossen zonder gebruik van diagnosevoorzieningen
Veiligheid en comfort ............................................................................................................................ 8
Voordat u belt voor technische ondersteuning ..................................................................................... 8
Tips ....................................................................................................................................................... 9
Algemene problemen oplossen .......................................................................................................... 11
Problemen met de elektrische voeding oplossen ............................................................................... 15
Problemen met de vaste schijf oplossen ............................................................................................ 16
Problemen met mediakaartlezers oplossen ....................................................................................... 20
Problemen met het beeldscherm oplossen ........................................................................................ 22
Problemen met audio oplossen .......................................................................................................... 27
Problemen met printers oplossen ....................................................................................................... 29
Problemen met toetsenbord en muis oplossen .................................................................................. 30
Problemen met de installatie van hardware ....................................................................................... 32
Problemen met netwerken oplossen .................................................................................................. 34
Problemen met het geheugen oplossen ............................................................................................. 37
Problemen met de processor oplossen .............................................................................................. 39
Problemen met de cd-rom- of dvd-rom-drive oplossen ...................................................................... 40
Problemen met USB-flashdrive oplossen ........................................................................................... 43
Problemen met onderdelen aan de voorkant oplossen ...................................................................... 44
Problemen met de internettoegang oplossen ..................................................................................... 45
Problemen met de software oplossen ................................................................................................ 47
NLWW v