Troubleshooting Guide

Innehåll
1 Diagnostiska funktioner
Hewlett-Packard Vision Field Diagnostics ............................................................................................ 1
Använda HP Vision Field Diagnostics ................................................................................. 1
Fliken Survey (Överblick) ..................................................................................................... 2
Fliken Test ........................................................................................................................... 3
Fliken Status ........................................................................................................................ 3
Fliken History (Historik) ........................................................................................................ 4
Fliken Errors (Fel) ................................................................................................................ 4
Fliken Help (Hjälp) ............................................................................................................... 5
Spara och skriva ut information i HP Vision Field Diagnostics ............................................ 5
Hämta den senaste versionen av HP Vision Field Diagnostics ........................................... 5
Skydda programvara ............................................................................................................................ 6
2 Felsökning utan diagnostik
Säkerhet och arbetsmiljö ...................................................................................................................... 7
Innan du ringer Teknisk support ........................................................................................................... 7
Tips ....................................................................................................................................................... 8
Åtgärda allmänna fel .......................................................................................................................... 10
Åtgärda problem med ström ............................................................................................................... 14
Åtgärda hårddiskproblem ................................................................................................................... 15
Åtgärda problem med Mediekortläsaren ............................................................................................ 18
Åtgärda problem med bildskärm ........................................................................................................ 20
Åtgärda problem med ljud .................................................................................................................. 24
Åtgärda problem med skrivare ........................................................................................................... 26
Åtgärda problem med tangentbord och mus ...................................................................................... 27
Åtgärda problem vid installation av maskinvara ................................................................................. 29
Åtgärda problem med nätverk ............................................................................................................ 31
Åtgärda problem med minne .............................................................................................................. 34
Lösa problem med processorn ........................................................................................................... 36
Åtgärda problem med CD-ROM och DVD .......................................................................................... 37
Åtgärda USB-flashenhetsproblem ...................................................................................................... 39
Lösa program med framsidans komponenter ..................................................................................... 40
Lösa problem med Internet-tillgång .................................................................................................... 41
Åtgärda problem med program .......................................................................................................... 43
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