Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System
VFD not responding as expected.
Cause Solution
VFD not configured properly. Test the VFD using the utilities pre-installed on the image:
1. To test the COM port, access the HP ap5000 VFD
Windows Utility from Star > HP Point of Sale
Information > VFD for ap5000 > Windows Test Utility
> HP ap5000 VFD Windows Utility.
2. Select the COM port from the drop-down box or keep
the default option; the ap5000 VFD is shipped by
default on COM2 from the HP factory.
3. Click on the Test button once “Ready” appears in the
status box.
4. Once the test is complete and passes, the VFD will
display “Test OK” and the test utility will provide some
status information and the test results.
Solving MSR (Magnetic Stripe Reader) Problems
The MSR on the HP ap5000 system is integrated into the system which is connected internally via
serial interface; default is COM4. There is no user connection required for this device.
Windows operating system supports serial port COM4, so no extra drivers are needed to be installed.
If you encounter MSR problems, see the common causes and solutions listed in the following table.
MSR fails to read cards
Cause Solution
Port configured improperly or disabled. Verify COM4 configuration in F10 Setup:
1. From F10 Setup, select Advanced > Super I/O
Configuration.
2. Verify the settings for the MSR Port.
Other problems. Test the MSR using the utilities pre-installed on the image:
1. To test MSR functionality, access the HP ap5000 MSR
Windows Test Utility from Start > HP Point of Sale
Information > MSR for ap5000 > Windows Test
Utility > HP ap5000 MSR Windows Test Utility.
2. Select the COM port from the drop-down box or keep
the default option of “Auto” which will search for the
ap5000 MSR device. Click on the Test Mode button to
start the test.
3. When the “Test Mode” has been selected the COM port
will appear and in the GUI title bar “(Test Mode)” will
appear. At this point when one swipes a card in the
ap5000 MSR, the data will appear in the test utility.
Solving MSR (Magnetic Stripe Reader) Problems 27