HP LP 1000r Netserver Service Manual Online Version: 1.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 General Information ..................................................................................................................................... 1 Notice to Service Technicians........................................................................................................................ 1 Front Panel..................................................................................................................................................... 1 Rear View....................
Contents Exploded View – Cover and Bezel ...............................................................................................................19 Exploded View – Drives ...............................................................................................................................20 Exploded View – System Board ...................................................................................................................21 Replaceable Parts List .................................
Contents Troubleshooting Tips.................................................................................................................................... 49 Troubleshooting Checklist ....................................................................................................................... 50 BIOS Recovery............................................................................................................................................. 51 Password Problems .....................
Contents Processor Configuration Guidelines ........................................................................................................82 Installing a Second Processor......................................................................................................................83 Installing the Heatsink ..................................................................................................................................86 Removing a Processor and Heatsink ...................
1 General Information Notice to Service Technicians This is the service document for the HP Netserver LP 1000r. You may also need to access the HP Netserver LP 1000r User Guide that is available on the Network Server Division WEB site: http://www.hp.com/netserver/ The HP Netserver LP 1000r User Guide contains additional information on the installation process, which the end users follow. Both documents are needed for complete servicing information.
Chapter 1 General Information FDD Eject Button CD-ROM Eject Button RE S E T CD-ROM CD-ROM Activity LED SCSI Disk ID 0 FDD Activity LED Flexible Disk Drive (FDD) SCSI Disk ID 1 SCSI Disk ID 2 Input and Storage Device Controls Table 1-1. Power Switch and Control/Indicator Power On/Off/Sleep Switch Push-button Switch On/Off/Sleep LED Description This push-button turns the HP Netserver power On or Off, and if available, also transitions the Netserver between Power On and sleep states.
Chapter 1 General Information LED ICON Description • Steady Red indicating the fan speed has slowed down or crossed the critical threshold. Disk ID 0, 1, and 2 LED These Disk LEDs have five distinctive states for the respective SCSI disk drive: • Off for SCSI drive not present • Steady Green for SCSI drive present • Steady Red for a SCSI drive failure. • Alternating Green/Red at 1 Hz blink rate for a SCSI drive rebuild.
Chapter 1 General Information Power Mouse Parallel LAN A/MGMT Keyboard USB (2) Serial A/MGMT LAN B Video PCI Slot (1) External SCSI Connector Rear Panel and Ports Table 1-3. LAN Port (RJ45) LED Indicators Indicator Definition This green LED is the activity/link indicator. Link LED A steady on LED indicates a valid LAN link. A flashing LED indicates there is LAN activity. LAN Speed Indicator This yellow LED is the LAN speed indicator.
Chapter 1 General Information ◊ If you will be doing any kind of hardware or software upgrade, ensure the Netserver's data has been backed up. ◊ Follow instructions in your network operating system (NOS) documentation to shut down all networking software and applications. WARNING The power supply will continue to provide standby current to the Netserver until the power cable is disconnected from the rear panel. 2.
Chapter 1 NOTE General Information The HP Netserver’s power management policies (transitions between various power states) and the user options are specific to the particular ACPI-compliant NOS installed on the Netserver. If your respective NOS is ACPI-compliant, refer to the power management features in the instructions provided for more information.
2 System Information Introduction This chapter provides information on mass storage, connector pin-outs, accessory guidelines and system specifications. Mass Storage The HP Netserver LP 1000r comes standard with an IDE CD-ROM and a flexible disk drive. The Netserver will accept up to three Hot Swap SCSI hard disk drives (HDD) in special mounting tray adapters. At least one Hot Swap SCSI hard disk drive is required for booting the Netserver.
Chapter 2 System Information ◊ Ensure the SCSI devices you install in Hot Swap bays do not have terminations installed. The Hot Swap backplane provides automatic termination for any unused bays. The HP Hot Swap SCSI drives come set without device ID or termination. Do not change these settings. ◊ Do not use high voltage differential (HVD) SCSI devices on either of the SCSI channels or damage will occur. ◊ The embedded dual-channel Ultra-3 SCSI controller includes connectors for SCSI channels A and B.
Chapter 2 System Information Boot Priority The Netserver's boot order should be considered when selecting a boot device. This is especially important if you are installing a board that requires an early (lower) number in the boot order. The board's boot priority is set by its location in the boot order. By default the Netserver searches for boot devices in this order: 1. IDE CD-ROM drive 2. Flexible disk drive 3. Embedded SCSI A channel (Hot Swap SCSI Drives) 4.
Chapter 2 System Information ** Both SCSI channels (A and B) can each support up to 15 devices; however, there are only enough internal storage bays for three Hot Swap SCSI hard drives. Channel B is used to control external SCSI devices, typically a SCSI tape back-up device. Memory Guidelines • The HP Netserver LP 1000r only uses 133 MHz (PC133) buffered SDRAM DIMMs, which are electrically different from the EDO and PC100 SDRAM memory modules used in other HP Netserver models.
Chapter 2 System Information IRQ Settings The IRQ settings are automatically assigned and don't require user intervention. The HP Netserver uses the Plug-and-Play feature of the PCI boards to automatically assign resources. Technical Specifications The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits. Ensure the operating environment for your server is suitable for all of the mass storage devices being used.
Chapter 2 System Information Video Display Modes Resolution Max. Refresh Rate @ 256 Colors Max. Refresh Rate @ 65K Colors Max. Refresh Rate @ 16.
Chapter 2 System Information Hardware Specifications Processors Intel Pentium III (up to 2 processors) processors, at supported speeds of 866 MHz, 933 MHz and 1 GHz, with 256 KB level 2 cache on processor Chipset RCC LE chip set with 133 MHz bus speed support Memory Supports up to four SDRAM DIMMS for a maximum of 4 GB. Supported DIMM types: 256 MB, 512 MB and 1 GB unbuffered (registered), 72 bits wide, ECC single-bit correcting, multi-bit detecting.
Chapter 2 System Information Mini-DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power (+5 V dc) 5 Clock signal 6 Not used Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector (male) Pinouts Pin Number Signal Description 1 Data carrier detect 2 Receive data 3 Transmit data 4 Data term ready 5 Signal ground 6 Data set ready 7 Request to send 8 Clear to send 9 Ring indicator Parallel Port Connect
Chapter 2 System Information Parallel Port Connector (female) Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledgeb 2 Data bit 06 11 Busy 3 Data bit 1a 12 Paper end 4 Data bit 2a 13 Select 5 Data bit 3a 14 Auto line feedb 6 Data bit 4a 15 Error1 7 Data bit 5a 16 Initialize printerb 8 Data bit 6a 17 Select inb 9 Data bit 7a 18-25 Signal ground a. All data bits are sent to a printer in an 8-bit parallel format. b.
Chapter 2 System Information 6 7 8 9 10 1 2 3 4 5 11 12 13 14 15 Video Connector Video Connector (female) Pinouts Pin Number Function Pin Number Function 1 Red 9 Key (no pin) 2 Green 10 Sync return (ground) 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test (ground) 13 Horizontal sync (+) 6 Red return (ground) 14 Vertical sync (-) 7 Green return (ground) 15 Not used 8 Blue return (ground) LAN Connector GRN LED 1 YEL LED 8 LAN Con
Chapter 2 System Information SCSI There is one external SCSI connector on the back of the server.
Chapter 2 18 System Information
3 Parts Information Exploded View – Cover and Bezel 1 Battery Located Under Support 7 11 4 10 13 5 9 15 8 14 12 6 3 19
Chapter 3 Parts Information Exploded View – Drives 5 6 Drive Bay 2 Drive Bay 3 SCSI ID 0 CD-ROM Flexible Disk Drive (FDD) Drive Bay 4 SCSI ID 1 8 20 Drive Bay 1 Drive Bay 5 SCSI ID 2
Chapter 3 Parts Information Exploded View – System Board Battery Video (B) Serial A/MGMT (B) LAN A/ LAN B MGMT Parallel (T) UBS (2) Keyboard (B) Mouse (T) PCI Slot Processor 1 Config Switch IDE-2 Processor 2 Integrated Remote Assistant Board (Daughter Board) Power Connector 0 1 DIMM 2 Slots 3 FDD + Power SCSI B SCSI A IDE-1 21
Chapter 3 Parts Information Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP Netserver, except where noted. NOTE The part numbers listed below were available at the time of publication. Part numbers may change after publication. Order parts by the number listed below; HP's parts price list database will generally contain a reference to the revised part number.
Chapter 3 Parts Information Item No.
Chapter 3 Parts Information Cables and Part Numbers Cable 24 Description Replacement Part Nos.
4 Diagnostics Diagnostic Tests When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Netserver. • Built-in diagnostic Error Messages. • BIOS and other error messages. These are errors detected by the system BIOS outside the built-in diagnostics or application errors.
Chapter 4 Diagnostics procedure. DiagTools Capabilities DiagTools for HP Netservers is a set of off-line diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. DiagTools is supplied on the HP StartUp CD-ROM. The user prepares DiagTools software for use by transferring it to diskette. Then the DiagTools diskette is used to boot the server.
Chapter 4 Diagnostics aspects of the hardware, so the number of possible error messages exceeds 300. Most of these are encountered rarely, if ever. Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests, or you can refer to Chapter 3 of the HP Netserver DiagTools Error Reference and User Guide.
Chapter 4 Diagnostics Tools Required Check the documentation provided with the NOS and accessory boards for additional tool requirements. • Torx® T-15 driver • ¼-inch flat blade screw driver Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, HP recommends contacting your reseller first. If you need to get assistance from HewlettPackard, refer to Warranty and Support document provided with the Netserver.
Chapter 4 Diagnostics 1. Remove the AC power cord, wait 15 seconds, reconnect the power cord, and try again. 2. Ensure all cables and the power cord are firmly plugged into the proper receptacles. 3. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 4. Plug a different electrical device (such as a printer) into the power outlet, and turn it on to verify if the fault is with the power supply. 5.
Chapter 4 Diagnostics • Power-on self test (POST) codes - These display in normal video (white text on black background) and may be a text message or an alpha numeric code. If an error with a text message occurs during the POST, details of the error are displayed. Follow the instructions on the screen. If an alpha-numeric code appears, refer to Table 4-2 later in this chapter.
Chapter 4 Diagnostics ◊ Remove all accessories, except the primary boot hard disk drive. ◊ Replace the cover and connect all cables. ◊ Turn on the monitor and the Netserver. ◊ If the Netserver now works, replace the boards and accessories one at a time to determine which one is causing the problem. 8. If the Netserver still does not work contact your service representative to replace the Netserver.
Chapter 4 Diagnostics Message Corrective Action If no message appears (screen is blank) • If no text or messages appear listen for the beep codes. Refer to Beep Codes in Table 4-3. If a configuration error occurs If a Netserver configuration error is reported during the startup routine, clear the CMOS memory as described under "Clearing the CMOS Configuration," and restart the Netserver. System CMOS checksum bad • Press [F2] to run Setup.
Chapter 4 Diagnostics Table 4-2. POST Error Codes Code Description Problem/Solution 0000 System Board error POST has detected a failure limited to the system board internal functions. To verify this error: 1. Reboot the Netserver. Skipping this error message and continuing may result in unstable behavior, or a system hang during the boot process. 2. If this error continues, the system board may need to be replaced. Contact your service representative to replace your Netserver.
Chapter 4 Code Diagnostics Description Problem/Solution defective. Contact the accessory board vendor. 0021 PCI Configuration conflict A configuration problem has occurred with a PCI device. The PCI device or accessory board doesn’t match PC setup settings or has conflicts with PC resources (reserved memory space, IRQ or DMA channels). To correct this: 1. Clear the PCI configuration with the Configuration switch. Refer to " Clearing the CMOS Configuration." 2.
Chapter 4 Code Diagnostics Description Problem/Solution the system FRU data.) 0050 0076 Processor Cooling/ Heating problem Integrated HP NetRAID processor is not responding. (This does not apply to LP 1000r) POST has detected a cooling fan problem. The processor cooling-fan needs to be connected or it is not turning fast enough to cool the processor. The system board circuitry monitors the speed of all the fans. This problem will prevent the operation of the Integrated HP NetRAID, if it is enabled.
Chapter 4 Diagnostics Code Description Problem/Solution 0105 Mouse boot error The system board has detected a mouse error during POST. (The LP 1000r will complete the boot process without a mouse connected.) 0106 Mouse is not responding. (The LP 1000r will complete the boot process without a mouse connected.) 0108 Mouse and Keyboard reversed To correct this: 1. Clean the mouse and its moving ball as described in the User's Guide. 2. If the problem persists, your mouse may need to be replaced.
Chapter 4 Code Diagnostics Description Problem/Solution cannot be modified, the accessory board's IRQ and address space must be reconfigured to use other free resources. Refer to the accessory board installation manual for information. 0300 Flexible disk drive (A) boot error POST has detected the flexible disk drive (A) reported an error during its self-test. To correct this: 1. Verify a diskette can be properly inserted and removed from the flexible disk drive. 2.
Chapter 4 Code Diagnostics Description Problem/Solution controller resource conflict between the integrated flexible disk controller and an accessory board. To correct this: 1. If the integrated flexible disk controller is not needed, run the Setup Utility and disable the flexible disk controller. 2. If the integrated flexible disk controller is needed, the accessory board's IRQ and address space must be reconfigured to use other free resources.
Chapter 4 Code Diagnostics Description Problem/Solution controller. Verify the secondary IDE controller is enabled in Setup. 4. If the IDE device operates with the secondary channel, your system board may need to be replaced to recover primary channel functionality. Contact your service representative to replace your Netserver. 5. If the device does not operate on either channel, the IDE device may be defective. Contact your service representative to replace your Netserver.
Chapter 4 Diagnostics Code Description Problem/Solution 0530 Hard Disk drive connection problem POST has detected a hard disk drive on the second position on the IDE cable, but no hard disk has been found on the first position. The IDE cable (primary channel) marked IDE cable <#0530>. The secondary channel cable marked IDE2 <#0531> (This does not apply to LP 1000r) To correct this: 1.
Chapter 4 Code Diagnostics Description Problem/Solution 2. If no DIMM has been removed or changed, ensure all DIMMs are properly inserted in the slots. 3. If the problem persists, one of DIMMs may need to be replaced. Contact your service representative. 0712 DIMM installation error POST has detected an incorrectly installed DIMM or the failure of one or more DIMMs. To correct this: 1.
Chapter 4 Code Diagnostics Description Problem/Solution 1. Reset the Integrated LAN by powering off the HP Netserver. 2. Disconnecting the power cord for 20 seconds. 3. Reconnect the power cord and power on the HP Netserver. 4. If the error appears upon restarting, update the system BIOS. 5. Insert the HP Navigator CD-ROM in the CD-ROM drive and power-cycle your system. This will initialize the flash utility on HP Navigator CD-ROM. 6. If the error persists, the system board may need to be replaced.
Chapter 4 Diagnostics Code Description Problem/Solution This problem must be corrected to avoid possible malfunction or reliability problems. Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized, the Netserver emits a series of beeps. If you get a blank screen on boot, but hear beeps, refer to the table below to interpret the meaning of the beeps.
Chapter 4 Diagnostics To clear the configuration: 1. Turn off power to the Netserver and remove the cover. 2. Move switch 4 in the configuration switch on the system board (labeled "Clear CMOS") to the ON position. 3. Turn on power to the Netserver. A message displays indicating the configuration has been cleared. 4. Turn off power to the Netserver. 5. Return switch 4 on the system board to the OFF position. 6. Replace the cover. 7.
Chapter 4 Diagnostics Resetting a Lost Password If you have forgotten the Power-on password, you can reset it using the configuration switch on the system board. NOTE If you have forgotten the Power-on password, your Netserver will function normally, but you will not be able to access the configuration settings in the Setup Utility or complete the boot process if you reboot the Netserver. 1. Turn off power to the HP Netserver. 2. Remove the cover. 3.
Chapter 4 Diagnostics ◊ If you have manually configured any accessories, verify each one does not use the same I/O address as the integrated video interface (03B0h to 03DFh). Refer to the documentation supplied with the accessory for more information. 2. If the display image does not align with the screen (usually after you have changed resolutions), use the display's controls to center the image. Refer to the monitor manual for information about the controls. 3.
Chapter 4 Diagnostics WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. 1. Power down the HP Netserver and unplug power cord. 2. Remove the Netserver cover and the cooling duct/cover. 3.
Chapter 4 Diagnostics Problems Running the Setup Utility If you cannot run the Setup Utility, the HP Netserver's configuration in CMOS memory may have become corrupt. The only way to recover from a corrupted configuration is to clear it. Refer to "Clearing the CMOS Configuration," earlier in this chapter.
5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this Netserver. Be sure to turn off power to the Netserver when cleaning it. Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use "HP Video Screen Cleaning Solution" found in 92193M Master Clean Kit. Mouse Regularly Refer to the mouse's manual for mouse maintenance procedures.
Chapter 5 Troubleshooting Troubleshooting Checklist To troubleshoot an installation problem, do the following: • First, ensure the Netserver is configured properly. Most Netserver problems are the result of incorrect BIOS and SCSI configurations. • If it is a network-related error, determine if the Netserver has enough memory and hard disk drive capacity. Consult your network operating system manual and its requirements.
Chapter 5 Troubleshooting 3. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 4. Plug a different electrical device (such as a printer) into the power outlet, and turn on the device to verify the outlet has power. 5. Verify the power supply is firmly connected to the system board connector. 6. Verify the front panel power switch is connected to the system board.
Chapter 5 Troubleshooting 2. Power down the Netserver, gain access to the system board assembly, and set the BIOS Recovery switch of the configuration switch to the ON position. 3. Replace the cover and power on the Netserver with the BIOS Update diskette in the flexible disk drive. 4. The flash RAM program on the BIOS Update diskette will restore the BIOS to the Netserver. 5.
Chapter 5 Troubleshooting Password Problems This section describes some common password problems. Resetting Lost Passwords If you have forgotten the User or Administrator password, you can reset each one. The User password can be reset if you know the Administrator password, but the Administrator password can only be reset by a switch on the system board. User Password If you have forgotten the User password, but the Administrator password is known, perform the following steps: 1. Restart the Netserver.
Chapter 5 Troubleshooting 7. Replace the Netserver cover. 8. Turn on power to the Netserver and allow it to begin its startup routine. 9. If you wish to set a password again, press [F2] to start the Setup Utility. 10. Set the new Administrator password. 11. Choose the Exit option and save the changes to save the new password.
Chapter 5 Troubleshooting If the Netserver stops working, try the following: 1. Review the Troubleshooting Checklist before you continue. 2. Turn the Netserver off and unplug the power cords. Wait 30 seconds and plug the power cords in and turn it on. Verify the failure. 3. If the problem persists, replace the system board. 4. Once a problem has been found with a part, verify that it is the problem (or the only problem) by reinstalling the part and replicating the error.
Chapter 5 Troubleshooting b. Verify the circuit breaker for the AC power outlet. c. If the breaker was off, check that all devices connected the Netserver share the same circuit breaker and are the only devices on it. Reset the circuit breaker after reconfiguring the devices, if need be. d. Verify the AC power outlet is not faulty. Test it by plugging in a known-good device. e. Verify the third-wire ground is isolated from other grounds and is at ground potential. 3.
Chapter 5 Troubleshooting If you have two video monitors connected, test the monitors to make sure they are working (Step 1-4) then go to Step 10. 1. Review the Troubleshooting Checklist before you continue. 2. Check the contrast and brightness controls to ensure each is adjusted. 3. Verify the video and power cords are connected to the monitor. 4. Ensure there is adequate power: a. Verify the display power switch is turned on. b.
Chapter 5 Troubleshooting ◊ If a monitor tester is available, use it to check the display. ◊ If you suspect the monitor is faulty, replace it with a known good monitor. Then reinstall the original monitor and duplicate the error. 12. Verify the monitor is working by plugging it into a know-good Netserver or computer. 13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully straighten each pin. 14.
Chapter 5 Troubleshooting Symptom: • The configuration cannot be saved and the battery loses power Refer to this section if the Netserver frequently loses date and time that may be caused by the battery losing power. 1. Review the Troubleshooting Checklist before you continue. 2. If the Netserver frequently loses the time and date, replace the battery. The battery is attached to the system board. 3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if necessary.
Chapter 5 Troubleshooting 4. Ensure the printer power switch is on. 5. Ensure the AC outlet is working. If the printer is plugged into a multiple-outlet box, make sure the switch on the outlet box is turned on, and the circuit breaker (if equipped) is not tripped. 6. Ensure the printer is on-line. 7. Examine the printer for a paper jam. 8. Run the printer internal self-test (if it has one) to make sure that the printer is functional. Refer to the printer’s manual for instructions. 9.
Chapter 5 Troubleshooting Symptom: • The mouse does not work or is intermittent The HP Netserver automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue. 2. Check that the mouse cable is properly and securely connected to the server. 3. If a keyboard/monitor switchbox is used with this Netserver, plug the mouse directly into the keyboard port of the Netserver.
Chapter 5 Troubleshooting 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a time. 8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.) 9. If the problem persists, check for environmental problems that can damage disk media and disk drive heads.
Chapter 5 Troubleshooting ◊ Radiated Interference: Sources include communications and radar installations, radio/TV broadcast transmitters, and hand-held receivers. ◊ Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors. Symptom: • The Netserver won't boot from the CD-ROM Use the Setup Utility to make sure the CD-ROM drive is bootable: 1. Review the Troubleshooting Checklist and Boot Device Priority 2.
Chapter 5 Troubleshooting 9. Verify the SCSI bus is terminated at both ends. By default, HP SCSI controllers are terminated. When a device is connected to a connector on the controller, bus termination for that connector is disabled. Verify that the last device on the bus is terminated. 10. Ensure no device is set to SCSI ID7; this is the SCSI ID used by the SCSI controller. 11.
Chapter 5 Troubleshooting 6. For each device, verify; ◊ The device has a unique SCSI address. ◊ In general, when selecting an address for a drive (default address is 0), select as low a SCSI address as possible. ◊ The device's jumpers are set according to the device documentation. ◊ The hard disk activity light cable (for non-hot-swap devices) is properly installed. 7. Check that the primary SCSI hard disk drive is set to the lowest address (usually set to 0).
Chapter 5 Troubleshooting The HP Netserver embedded controllers are terminated automatically on the hot swap cage or at the end of the SCSI cable. If you are installing a SCSI device that uses a built-in terminator, you must remove the terminator from the device before proceeding with the installation. Use only the HP Netserver SCSI cables for the SCSI hot swap subsystem. 16.
Chapter 5 Troubleshooting Memory Problems The memory modules are DIMMs. NOTE If the POST (displayed at power-on time) indicates a defective memory module, replace it. 1. Review the Troubleshooting Checklist before you continue. 2. If memory problems are being experienced, power the Netserver off and on. This performs a "cold" restart, rather than a "warm" restart (as it does when you press Ctrl+Alt+Del). 3.
Chapter 5 Troubleshooting 7. If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. 8. Test the adapter as directed in the installation tasks for each operating system. Also check the “README” files on the support disk.
6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Chapter 6 Replacing Parts Warnings and Cautions These warnings and cautions apply whenever you remove covers of the system. Only a technically qualified person should integrate, configure, or service the system. WARNING System power on/off: The on/off button (a convex button) on the front of the chassis DOES NOT turn off the system AC power. To remove power from system, you must unplug the AC power cord from the wall outlets or the system.
Chapter 6 Replacing Parts Removing and Installing the Top Cover WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages.
Chapter 6 Replacing Parts Removing the Top Cover Replacing the Top Cover To replace the top cover, follow these steps: 1. If the HP Netserver is already laying on a flat surface with no power applied, continue with Step 5. 2. If the HP Netserver was operating with the cover removed, power down the operating system and turn off the Netserver power switch. 3. Disconnect the power cord and any cables attached to the Netserver. 4. Remove the Netserver chassis from the rack and lay it on a flat surface. 5.
Chapter 6 Replacing Parts B A Replacing the Top Cover 8. Install the Netserver back into the rack and secure it to the rack. NOTE Some rack options do not require removing the HP Netserver from the rack to remove or replace the top cover. Removing the Front Bezel The front bezel is provided to protect the power and reset switches from accidental disabling. To remove the front bezel, follow these steps: NOTE You do not need to removal the front bezel to remove the top cover of the Netserver.
Chapter 6 Replacing Parts Pins Spring Latch (2) Front Bezel Location NOTE The front bezel pivots on two pins at the bottom, and is held in place at the top with spring latches holding onto the top pins. The middle pins limit bezel rotation to an 80° angle. Replacing the Front Bezel 1. Place the bottom edge of the front bezel into the hinge pins at the bottom front of the chassis. 2. Rotate the top front of the bezel into place and push it in at the top, allowing it to snap into place.
Chapter 6 Replacing Parts Removing the Air Duct Replacing the Air Duct To replace the air duct, simply reverse the steps in the previous procedure. Removing Hot Swap Hard Drives CAUTION You must remove the drive slowly and then wait for the drive heads to park before completely removing the drive. Ensure you follow these instructions carefully to prevent handling damage, such as head slaps or head actuator unlocking. 1. To unlock the drive and remove it: a.
Chapter 6 Replacing Parts Removing a Hot Swap Drive CAUTION To prevent overheating or excessive electromagnetic radiation, use the filler panels to fill the unused drive bays. If the filler panels are left out of empty drive bays while the Netserver is operating, thermal damage and/or excessive EMI could occur. Installing Hot Swap Hard Drives Use this section to install the SCSI hard drives in the Hot Swap drive bays.
Chapter 6 Replacing Parts Tab Latches Releasing the Filler Panel's Tab Latches CAUTION Save the filler panel for future use. If the filler panels are left out of empty drive bays while the Netserver is operating, thermal damage and/or excessive EMI could occur. 2. Remove the SCSI drive from its protective packaging and open the ejector arms. 3. The SCSI drive should already be mounted in the Hot Swap mounting tray adapter. a. Place both thumbs in the center opening at the front of the SCSI drive. b.
Chapter 6 Replacing Parts CAUTION To prevent snapping off the ejector arms do not apply excessive pressure. 6. Close the ejector arms by rotating each one back into place. 7. Verify the tab on each ejector arm engages the edge of the drive bay as you close it. You should feel each ejector arm click into place when it closes completely. Closing both ejector arms engages the drive with the electrical connector at the rear of the Hot Swap drive bay and seats the drive.
Chapter 6 Replacing Parts 4. Remove the top cover. NOTE You do not need to remove the system board from the Netserver chassis to install or replace DIMMs. 5. Locate the DIMM slots on the system board. 6. Loosen the two captive screws holding the air duct, which covers the DIMM slots, and remove the air duct. Removing the Air Duct 7. Open the retaining latches. 8. Lift the DIMM completely away from the slot. 9. Place the DIMM in its anti-static container. 10.
Chapter 6 Replacing Parts WARNING The power supply will continue to provide standby current to the Netserver LP 1000r until the power cable is disconnected. 3. Remove the Netserver chassis from the rack and lay it on a flat surface. 4. Remove the top cover. NOTE You do not need to remove the system board from the Netserver chassis to install or replace DIMMs. 5. Locate the DIMM slots on the system board. 6.
Chapter 6 Replacing Parts 9. Remove a DIMM from its container, handling the module by its edges. If not ready to install it, lay it on an anti-static surface until you are ready. CAUTION Use only HP PC133 (133 MHz) buffered SDRAM DIMMs. 10. Align the notches on the DIMM with the keys on the slot. Retaining Latches (2) Keys DIMM Slot Notches DIMM to Slot Alignment WARNING Ensure you hold the DIMM tightly as you push it into the slot.
Chapter 6 Replacing Parts 0 1 DIMM Slots 2 3 System Board DIMM Insertion 12. Repeat Steps 7-11 to install all of the DIMMs for your memory configuration. 13. If you have completed the DIMM installation, close the Netserver and return it to the rack where power can be applied. Processor Configuration Guidelines The HP Netserver LP 1000r supports a variety of processor speeds with an FSB (front side bus) speed of 133 MHz. The Netserver supports processor speeds at 867 MHz, 933 MHz and 1 GHz.
Chapter 6 Replacing Parts Primary Processor (CPU 1) Secondary Processor (CPU 2) System Board (top view) System Board Installing a Second Processor This section provides the instructions for installing a second processor and its accompanying heatsink on the system board. CAUTION The processor is sensitive to static electricity and can be easily damaged by improper handling. Do the following when handling the accessory kit: Leave the processor in the anti-static bag until you are ready to install it.
Chapter 6 Replacing Parts 4. Disconnect the AC power cord. 5. Gain access to the system board by following the appropriate instructions for removing the chassis from the rack and removing the cover. NOTE It is not necessary to remove the system board from the Netserver to install the second processor (CPU 2). 6. Loosen the two captive screws holding the air duct over the DIMM slots, and remove the air duct. Removing the Air duct 7.
Chapter 6 Replacing Parts Terminator ZIF Lever Processor Socket Removing the Terminator NOTE Retain the terminator for future use. The Netserver will not operate properly if using only one processor with no terminator installed in the second processor socket. 9. Lift the terminator out of the socket and place it on anti-static surface or bag. 10. Align the second processor over the empty processor socket.
Chapter 6 Replacing Parts Pin-1 Marker Installing the Processor on the System Board NOTE No speed switch settings are required for the supported processors (867 MHz, 933 MHz, or 1 GHz) in the HP Netserver. These processors rely on the internal settings within the processors and do not rely on external switch settings on the system board. Installing the Heatsink Once the processor is installed, the heatsink must be installed on top of the processor.
Chapter 6 Replacing Parts 3. Install the heatsink: a. Orient the heatsink with the tool latch facing left. Lower the heatsink squarely onto the processor. CAUTION Ensure the heatsink is seated properly on the processor. If the heatsink is offset even slightly, there will be insufficient thermal contact with the processor, which may result in overheating, data corruption, and permanent damage to the processor. b.
Chapter 6 Replacing Parts Hold Down Hook Latch Tool Latch Setting the Latches Replacing the Air Duct Removing a Processor and Heatsink Use this procedure to remove a processor and its heatsink. The heatsink must be removed, before removing the processor. CAUTION Always wear a wrist-strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure the metal of the wrist strap contacts your skin.
Chapter 6 Replacing Parts 1. Loosen the two captive screws holding the air duct over the DIMM slots, and remove the air duct. 2. Use a screwdriver or similar tool to unhook the tool latch on the heatsink. 3. Tilt the heatsink back towards the hook latch and release the hook latch. 4. Lift the heatsink away from the processor and out of the Netserver. 5. Open the ZIF lever to allow removal of the processor. 6.
Chapter 6 Replacing Parts Tool Latch Removing the Heatsink 90
Index A acetone, 49 ACPI Advanced Configuration and Power Interface, 2 Advanced Configuration and Power Management Interface, 5 add-in board sensitive to ESD, 70 Administrator password resetting, 53 Advanced Configuration and Power Management Interface ACPI, 5 AGP video display modes, 12 Air Duct removing, 74 ammonia, 49 anti-static wrist strap, 69 APIC Advanced Programmable Interrupt Controller, 11 B battery, 59 benzene, 49 BIOS Recovery, 51 boot device priority boot order, 9 boot order boot device priorit
Index F flash RAM, 52 Flexible Disk Cable, 24 Flexible Disk Drive Problems, 61 forgotten password, 45, 53 forgotten password(s), 53 front side bus FSB, 82 FSB front side bus, 82 G general information, 1 H hard disk drive troubleshooting, 46 hard drives adding, 7 hardware problems, 45 hardware specifications, 13 heatsink not reusable, 89 Hot Swap hard disk drive installing, 76 Hot Swap SCSI ID no jumper settings, 8 Hot Swap SCSI ID assigned by location, 8 no controller board jumper settings, 8 HP DiagTools
Index rear panel, 3 Serial A/MGMT, 3 USB, 3 video, 3 POST error messages, 29 POST power-on self test, 30 POSTs fail, 51 power none, 50 problems, 55 power cords disconnect all before opening system, 70 Power Cords, 23 power management Sleep States, 6 power on/off switch does not turn off AC power, 69, 70 Power requirements, 12 power supply hazardous conditions, 70 power switch DC power (front panel), 1 powering-down procedure, 4 power-on self test POST, 30 Power-On Self-Test (POST), 25 preventive maintenanc
Index U USB connectors, 15 USB port connectors, 15 User password resetting, 53 W Warning disconnect power cords, cables, 70 no user-serviceable parts, power supply, 70 power on/off switch, 69, 70 weight, 11 weight and dimensions, 11 V video port connectors, 16 video specifications, 12 Video/Monitor Problems, 56 Z Zero Insertion Force ZIF, 84 ZIF Zero Insertion Force, 84 94
