User Guide - Windows 8

Using HP Software Setup .................................................................................................. 98
12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 99
Using Computer Setup ....................................................................................................................... 99
Starting Computer Setup ................................................................................................... 99
Navigating and selecting in Computer Setup ..................................................................... 99
Restoring factory settings in Computer Setup ................................................................. 100
Updating the BIOS ........................................................................................................... 100
Determining the BIOS version ......................................................................... 101
Downloading a BIOS update ........................................................................... 101
Using Advanced System Diagnostics ............................................................................................... 102
13 Support ...................................................................................................................................................... 103
Contacting support ........................................................................................................................... 103
Labels ............................................................................................................................................... 104
14 Specifications ............................................................................................................................................ 105
Input power ....................................................................................................................................... 105
Operating environment ..................................................................................................................... 105
Appendix A Traveling with the computer .................................................................................................... 106
Appendix B Troubleshooting ........................................................................................................................ 107
Troubleshooting resources ............................................................................................................... 107
Resolving issues .............................................................................................................................. 107
The computer is unable to start up .................................................................................. 107
The computer screen is blank .......................................................................................... 108
Software is functioning abnormally .................................................................................. 108
The computer is on but not responding ........................................................................... 108
The computer is unusually warm ..................................................................................... 108
An external device is not working .................................................................................... 109
The wireless network connection is not working .............................................................. 109
The optical disc tray does not open for removal of a CD or DVD .................................... 109
The computer does not detect the optical drive ............................................................... 110
A disc does not play ......................................................................................................... 110
A movie is not visible on an external display ................................................................... 111
The process of burning a disc does not begin, or it stops before completion .................. 111
Appendix C Electrostatic discharge ............................................................................................................ 112
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