Technical Newsletter HP SmartStream 3D Command Center 3.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide The aim of this newsletter is to define an easy HP SmartStream 3D Command Center configuration process and to explain which checks should be done to ensure that Cloud connection works properly.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Benefits With this software installed, Cloud Connectivity is enabled, providing you the following benefits: • Remote troubleshooting, minimizing printing downtime. • Transforming devices to smart devices. This is made possible in part by applying statistical analysis and machine learning techniques to data gathered from connected devices.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide IT information • Device Data is accessed through HTTPS from Command Center Server using the Web Services from the devices. • Data connections to the Cloud are always initiated by Command Center Server. No incoming network ports need to be opened. • The PC where Command Center Server is installed always needs to be on and awake to maintain connection with the HP Cloud.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Installation Important: This process is for new users. If you are updating HP SmartStream 3D Command Center, please check the notes in the Upgrade process. The HP SmartStream 3D Command Center Server needs to be installed on a PC that has access to the devices (3D printers and Processing Stations). This PC also needs to have access to the Internet and the HP Cloud.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Server installation 1) Download HP SmartStream 3D Command Center Server from the HP website (in the Support section). The version must be 3.2.x: http://www.hp.com/go/jetfusion3D4200/software/. 2) Install HP SmartStream 3D Command Center Server only once on your network, on the “Server PC.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Client installation 1) Download HP SmartStream 3D Command Center Client from the HP website under the Support section. The version must be 3.2.x: http://www.hp.com/go/jetfusion3D4200/software/. 2) Install HP SmartStream 3D Command Center Client on all the computers where you want to see the status of your devices.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Proxy configuration In case it is necessary to configure a proxy server connection: 1) Open HP SmartStream 3D Command Center Client and click the gear icon on the top-right corner. Then click Network connectivity. 2) You should stay connected to the server in order to save your configuration. 3) Click the Advanced tab. 4) Enable the Use a Proxy Server option. 5) Fill in the hostname and port of your proxy.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Connectivity check 1) Open HP SmartStream 3D Command Center Client and click the gear icon on the top-right corner. 2) You should stay connected to the Server. Click Network connectivity and connect to your Server. 3) Check that you don’t have any connectivity issues: click the bell icon on the top-right corner. If you have issues, first fix them. Check if your network is blocking the HP Cloud connections.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 2) Click Security and select Manage password. If you cannot see this screen it is probably because a password has already been set for it. In this case, go to step Error! Reference source not found. 3) Create the administrator password and click OK.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Click the options "…" icon and select Administrator password. Type the administrator password in and press the OK button: Again, if you don’t remember the password, you will need a Service intervention to reset it. Device hostname 1) You must use hostnames or static IP address for your devices.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 2) In some networks, you also need to add the domain name to the hostname in order to identify the device. You can get the domain name from the connectivity application on the device’s front panel by going to: Settings > Connectivity > Network > Gigabit Ethernet > Network Identification > Domain Name. The device’s final name in said case will be “hostname.domainName.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Log in to PrintOS To make the process of adding a new device easier, you can log in to PrintOS beforehand. This way, when you need to add a new device, you won’t be prompted with the PrintOS login. As we can see in the image above, there is a new icon that represents the PrintOS login panel. If we click the button, a new panel will be shown with a form where you can enter your PrintOS credentials.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Add device in Command Center 1) In Command Center Client, go to Settings > Device Management > Add device. Note: If the button is disabled, check device connection to the Command Center Server in your notifications center, as there should be a corresponding message. 2) Log in with your PrintOS Credentials. This step is only needed if you are not logged into PrintOS.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Note: If you get an error while trying to log in to PrintOS, check the connectivity icon for warnings (e.g. “Not connected to Command Center Server”). Also check that you’re using your customer account (“PrintProvider”) and not your reseller’s account to log in. If both accounts are associated with the same email, your last login and logout should be done with your Customer account.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 5) Now tick the Warranty and Certificate of installation checkbox. This is important for warranty considerations. 6) Click Save. Now your device has been added to Command Center. Please check that there are no warnings in the notifications center to be sure that the device has been correctly installed. Repeat the process if you need to add more devices.
Technical Newsletter | HP SmartStream 3D Command Center 3.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Upgrade process Upgrading from v2.0 or newer There are no special requirements for upgrading Command Center from said versions. Follow the steps in Server Installation and Client installation. Your devices and proxy configurations will be preserved. Upgrading from v1.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Upgrading the devices progressively If another PC is available (recommended by HP) • Install the new Command Center Server and Client version on a second PC (“PC2”). • (Step needed only if you are upgrading to model 4210) Remove the devices from PrintOS as product numbers will change. You need to log in to your (customer) PrintOS account with a web browser (www.printos.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Uninstallation process 1) First, uninstall the previous version of Command Center Server/Client. This can be done from the Server PC’s Control Panel > Programs and Features > then locate “HP SmartStream 3D Command Center Server” and “HP SmartStream 3D Command Center.” Click Uninstall. 2) Reboot the pc (Highly recommended if you need to install again the software).
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Troubleshooting Network diagnostics To identify and fix connectivity problems, you can run network diagnostics.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Configure Command Center to support SSL Bump for traffic inspection You need to add to the public certificate from the SSL inspector that generates the ad-hoc certificates for all sites and swaps them from the original ones. Once you add this certificate to the Command Center Server, it will start to trust the traffic from the SSL inspector. Open the local computer certificate console (certlm.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide 3D printer or Processing Station is offline in Command Center Client, but it’s turned on Symptom: The main reason for this situation is that the IP of the device has changed. You can prevent these kinds of problems by configuring a hostname or a static IP address as explained here.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide After this, a pop-up window appears. In the section corresponding to device management, the hostnames/IP addresses of your 3D printers and Processing Stations should be listed.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Extract debugging information from Command Center Server Symptoms: in case of problems, extracting the debugging information from Command Center Server can be helpful for our support team to find the cause of the problem. Below are the steps to take to get the needed information. Solution: Go to C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\HP\ and create a .zip file with the files config.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide How to verify that all components are running Open Windows Task Manager. There should be one or multiple instances of “HP 3D CC Client/Server,” and one instance of “HP 3D CC Data Collector.” If any of the tasks are running, this means that the software is working fine. A second check would be to go to Task Scheduler, where both “3dp PU Backend/Data Collector” tasks should be “running.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Check internet connectivity to PrintOS, and between Command Center Server and Client 1) The computer where the Command Center Server is going to be installed must have Internet connectivity. For some customers, the actual servers that the Command Center contacts might need to be whitelisted (see the list below).
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide For the inbound rule, you need to do the following: a. Open Windows Defender firewall and select Add an inbound rule. Select Program and click Next (you can also use the Custom option to, specifically, set the port and TCP protocol). b. Select the executable file (the .exe) of the Command Center Server backend (usually located at C:\Program Files\HP\HP SmartStream 3D Command Center Server\Server\3dPCCServer.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide c. Select Allow the connection and click Next. d. In the window that follows, select all the checkboxes.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide e. Set a name for the rule you have just created, and click Finish.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide For the outbound rules, you need to allow two executables (the Command Center Server backend and the Command Center Server data collector) to send data to the HP Cloud using the TCP port 443. Do the following: a. Open Windows Defender firewall and select Add an outbound rule. Select Program and click Next (you can also use the Custom option to set the port to 443 and TCP protocol). b.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide c. Select Allow the connection. d. Select all checkboxes in the window that appears.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide e. Set a name for the new outbound rule and click Finish. f. Repeat the process, adding a new outbound rule, but this time selecting the Command Center Server data collector executable (usually here: C:\Program Files\HP\HP SmartStream 3D Command Center Server\Data Collector\3dPCCDC.exe).
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Command Center Server appears in the list, but it’s disconnected Symptom: When the Command Center Client starts, the “Network connectivity” screen appears and there’s a Command Center Server listed, but there’s a “disconnected” message. This means that the Command Center Client can “see” the Command Center Server, but that they are not connected.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Problems connecting to a server 1) Symptom: A server is added to your favorites but Command Center cannot connect to it. Solution: The server is no longer compatible with Command Center. In order to connect to it, upgrade Command Center to version 3.2 or newer. 2) Symptom: A server is not auto-discovered. Solution: If your Command Center Server installation is lower than version 3.
Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide Appendix Accessing the Command Center application data folder If you cannot see the AppData folder, it may be hidden from view. • For Windows 8/10: Launching Windows Explorer and click on the View menu on the ribbon. Then tick Hidden items. It is important to close the explorer and then reopen it after performing the change: • For Windows 7: 1) Open Windows Explorer. 2) Open the C: drive.
