HP EliteBook 820 G2 Notebook PC and HP EliteBook 720 G2 Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 Product Name ........................................................................................................................................................ 1 Chipset ..............................................................................................................................................................
3 Illustrated parts catalog .............................................................................................................................. 20 Computer major components .............................................................................................................................. 20 Plastics Kit ...........................................................................................................................................................
System board .................................................................................................................................... 76 Fingerprint reader board ................................................................................................................... 79 Speaker assembly ............................................................................................................................. 80 Power button board ......................................................
Navigating and selecting in Computer Setup ................................................................................... 93 Restoring factory settings in Computer Setup ................................................................................. 94 Updating the BIOS ............................................................................................................................. 94 Determining the BIOS version ............................................................................
Using HP Recovery media to recover ............................................................................ 110 Changing the computer boot order .............................................................................. 111 Removing the HP Recovery partition (select products only) ....................................... 111 14 Specifications ..........................................................................................................................................
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1 Product description Product Name Description HP EliteBook 720 G2 Notebook PC 720 G2 models 820 G2 models × HP EliteBook 820 G2 Notebook PC × Chipset Description Intel® processor controller hub (PCH), soldered on circuit (SoC) 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × Processor Description 5th Generation Intel® processors: ● Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W ● Intel Core i5-5200U 2.2-GHz (max turbo frequency 2.
Graphics Description Intel HD Graphics 5500 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × UMA configurations support up to 3 displays through the Quest 2 Dock Memory Description Two customer-accessible/upgradable memory module slots Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: ● 16384-MB total system memory (8192 MB × 2) ●
Primary storage Description 720 G2 models 820 G2 models Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × × Support for the following hard drives: × × × × ● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive ● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive ● 500-GB, 7200-rpm, SED, 7.0-mm hard drive ● 500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive ● 500-GB, 5400-rpm + 8GB MLC SSHD ● 320-GB, 7200-rpm, SATA, 7.0-mm hard drive Support for the following 6.35-cm (2.
Ethernet Description Intel I218LM Gigabit Network Connection with iAMT 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × × × × × × × × × 720 G2 models 820 G2 models × × S3/S4/S5 wake on LAN Wireless networking Description Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 3160 ● Intel Dual Band Wireless-AC 7265 802.
Ports Description ● AC adapter, HP Smart Adapter ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● DisplayPort 1.2 ● Docking ● RJ-45 (Ethernet) ● USB 3.0 charging (1) ● USB 3.0 (2) ● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs.
Description 720 G2 models 820 G2 models × × 720 G2 models 820 G2 models × × Description 720 G2 models 820 G2 models Preinstalled: × ● 45-W HP Smart adapter Support for the following power cords: ● 3-wire plug, 1.0 m ● 3-wire plug, 1.8 m ● 2-wire plug, 1.0 m Security Description Support for the following: ● Fingerprint reader ● ● Support for “No fingerprint reader” option ● Security Lock ● Integrated smart card reader (active) ● Trusted Platform Module (TPM) 1.
Description ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit–MSNA ● Windows 8.1 Core for Higher Education (ML) ● Windows 8.1 Professional 64-bit ● Windows 8.1 Professional 64-bit–MSNA ● Windows 8.
Description ● Windows 8.1 Multi-language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Market 64 ● Windows 7 Enterprise 64 ● Windows 7 Enterprise 32 720 G2 models 820 G2 models 720 G2 models 820 G2 models × × Serviceability Description End user replaceable parts: 8 ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module ● M.
2 External component identification Display NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones Record sound. (4) Webcam light On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Component (4) Description Hard drive light ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Component Description (4) Memory card reader Reads optional memory cards that store, manage, share, or access information. (5) RJ-45 (network) jack/lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (6) Docking connector Connects an optional docking device. (7) Power connector Connects an AC adapter. Left Component (1) Description Security cable slot Attaches an optional security cable to the computer.
Component (4) Description USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. (5) Smart card reader Supports optional smart cards.
Lights NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Buttons, speakers, and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Component (6) Description Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor. Windows 8.1: Displays options for a selected object. Windows 10: Displays options for a selected object. (7) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the embedded numeric keypad.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Accessory battery connector (select models only) Connects an optional accessory battery. (2) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Component Description (3) Service door release latch Releases the service door. (4) Service door release lock Locks the service door. (5) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component (1) Display assembly: The TouchScreen display assembly is spared as a whole unit replacement. 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly Spare part number 781838-001 The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 26.
Item Component Spare part number For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031 For use in the United States 776452-001 Keyboard without backlight (includes keyboard cable): For use in models without a backlit keyboard: 22 For use in Belgium 776451-A41 For use in Brazil 776451-201 For use in Bulgaria 776451-261 For use in Canada 776451-DB1 For use in the Czech Republic and Slovakia 776451-FL1 For use
Item Component Spare part number For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281 For use in Turkey 776451-141 For use in the United Kingdom 776451-031 For use in the United States 776451-001 (3) RTC battery (includes cable and double-sided adhesive) 702853-001 (4) Top cover 783215-001 (5) Power button board (includes cable) 730552-001 (6) NFC module 781862-001 (7) Card reader board (includes cable) 781841-001 (8) Fingerprint reader
Item (16) (17) (18) (19) Component Spare part number 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive 730946-001 500-GB, 5400-rpm, SATA, 7.0-mm, hybrid SSD hard drive 732000-001 320-GB, 7200-rpm, SATA, 7.0-mm hard drive 778184-001 Battery: 3-cell, 46-WHr, 4.15-AHr, Li-ion battery 717378-001 3-cell, 26-WHr, 2.
Item Component (21) Service cover (includes rubber feet): Spare part number For use in 820 G2 models 781836-001 For use in 720 G2 models 790080-001 For use only on RCTO models 797517-001 Component Spare part number Plastics Kit, includes: 730562-001 Plastics Kit Item (1) Card reader bezel (2) Display cable connector bracket (3) Fingerprint reader cover (4) RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring
Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly.
Item (3) (4) (5) Component Spare part number Microphone module (includes double-sided adhesive) 730795-001 Display panel: 12.5-in, AG, FHD, LED, UWVA display panel 781864-001 12.
Mass storage devices Item Component (1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): Spare part number NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. 1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, FIPS, 7.
Item Component Spare part number 128-GB, SATA-3, TLC, solid-state drive 798955-001 128-GB, SATA-3, solid-state drive 781842-001 M.2 solid-state drive (not illustrated) 120-GB, SATA-3, M.2 solid-state drive 781852-001 32-GB, SATA-3, M.2, solid-state drive 781851-001 Hard drive hardware kit (does not include hard drive bracket, hard drive connector adapter, or screws): 730539-001 NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit.
Component Spare part number HP USB laser mouse 674318-001 HP USB travel mouse 757770-001 Power cord (3-pin, black, 1.
Component Spare part number For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Power cord for use in Japan (2-pin, black, 1.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
6. Remove the service cover (5). Reverse this procedure to install the service cover.
Battery Description Spare part number 3-cell, 46-WHr, 4.15-AHr, Li-ion battery 717378-001 3-cell, 26-WHr, 2.50-AHr, Li-ion battery 717377-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
2. Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. 3. Remove the battery. Reverse this procedure to install the battery.
Hard drive/solid-state drive NOTE: Hard drive or solid-state drive spare part kits do not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001.
42 2. Use the release tab (2) to remove the hard drive. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the rear toward you. b. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (2) from the hard drive.
d. Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive.
WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 822828-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the WWAN module.
M.2 solid-state drive Description Spare part number 120-GB, SATA-3, M.2, solid-state drive 781852-001 32-GB, SATA-3, M.2, solid-state drive 781851-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia 783721-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter 784644-001 Before removing the WLAN module, follow these steps: 1.
Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1 For use in Brazil 776452-201 For use in Norway 776452-091 For use in Bulgaria 776452-261 For use in Portugal 776452-131 For use in Canada 776452-DB1 For use in Romania 776452-271 For use in the Czech Republic and Slovakia 776452-FL1 For use in the
For use in country or region Spare part number For use in country or region Spare part number For use in Italy 776451-061 For use in Turkey 776451-141 For use in Japan 776451-291 For use in the United Kingdom 776451-031 For use in Latin America 776451-161 For use in the United States 776451-001 For use in the Netherlands 776451-B31 Before removing the keyboard, follow these steps: 1. Turn off the computer.
52 4. Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Open the computer as far as it will open. 6. Lift the rear edge of the keyboard (1) until it rests at an angle. 7. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
8. Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. 9. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. 11.
12. Remove the keyboard (7). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts NOTE: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Top cover Description Spare part number Top cover 783215-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Disconnect the display panel cable (3) from the system board. 6. Remove the following rubber screw covers: (1) This screw cover has a “1” marking on the inside of the cover (2) These screw covers have a “2” marking on the inside of the cover (3) These screw covers have a “3” marking on the inside of the cover 7. 58 Remove the card reader bezel (4) from the card reader slot.
8. Remove the ten Torx T8M2.5×6.5 screws that secure the top cover to the base enclosure. 9. Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws 10. Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure.
11. Remove the top cover (2). Reverse this procedure to install the top cover.
Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001 Before removing the display assembly, follow these steps: 1. Turn off the computer.
4. Remove the display assembly (2). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4).
6. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display enclosure.
d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using the following spare part numbers: 7. 64 ● 781864-00: 12.5-in, AG, FHD, LED, UWVA display panel ● 781863-001: 12.5-in, AG, HD, LED, SVA display panel If it is necessary to replace the webcam/microphone module or the microphone module: a. Detach the webcam/microphone module (1) from the display enclosure.
c. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 781861-001. The microphone module is available using spare part number 730795-001. 8. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided adhesive.) b. Release the display panel cable from the clip (2) built into the display enclosure. c.
c. Remove the display hinges (3). The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use only on computer models equipped with an FHD display) and 730543-001 (for use only on computer models equipped with an HD display). 10. If it is necessary to replace the WLAN antenna cables and transceivers: 66 a. Detach the WLAN antenna transceivers (1) from the display enclosure.
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 781834-001 (for use only on computer models equipped with an HD display) and 781835-001 (for use only on computer models equipped with an FHD display). 11. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure.
TouchPad Description Spare part number TouchPad for use in models without NFC (includes cable) 781859-001 TouchPad or use in models with NFC; includes NFC antenna and TouchPad cable 781860-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the TouchPad. NFC module Description Spare part number NFC module 781862-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Card reader board Description Spare part number Card reader board (includes cable) 781841-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6. Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. 7. Remove the card reader board and cable (4). 8. Remove the card reader board and cable. Reverse this procedure to install the card reader board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 730556-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Fan Description Spare part number Fan (includes cable) 730547-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan.
System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
1. Turn the top cover upside down with the front toward you. 2. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. 3. Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. 4. Disconnect the speaker cable (1) from the system board.
5. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. 6. Lift up on the right side of the system board (1) until it rests at an angle. 7. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly.
Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
7 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter. Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1.
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 93. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 95.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ ● Tablets without keyboards: ▲ 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.
10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 102. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1.
12 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
13 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 108. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
14 Specifications Metric U.S. Width 31.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint reader, 1 SODIMM, WLAN, lightest M.2 SSD primary storage module, no camera, no WWAN, non-touch 1.36 kg 2.99 lb Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint reader, 1 SODIMM, WLAN, lightest M.2 SSD primary storage module, no camera, no WWAN, touch 1.52 kg 3.
15 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 29 AC adapter/battery light 10 accessory battery connector, identifying 18 antenna removal 66, 67 spare part numbers 27, 67 Antenna Kit, spare part numbers 27, 67 audio, product description 3 audio-in (microphone) jack, identifying 11 audio-out (headphone) jack, identifying 11 B Backup and Restore 101 backup tools 99 backups 107 creating 100 recovering 101 base enclosure, spare part numbers 23 battery removal 39 spare part numbers 24, 39 BIOS determining version 84, 89
H hard drive precautions 33 product description 3 removal 41 spare part numbers 23, 28, 29, 41 hard drive bracket removal 42 hard drive connector adapter removal 43 hard drive light 11 hard drive recovery 102, 105 hard drive, identifying 18 headphone (audio-out) jack 11 heat sink removal 72 spare part numbers 23, 72 hinge removal 65 spare part numbers 27, 66 HP DisplayPort-to-HDMI 1.
power requirements, product description 5 processor, product description 1 product description audio 3 chipset 1 display panel 1 docking 5 Ethernet 4 external expansion 4 flash cache 2 graphics 2 hard drive 3 keyboard 5 memory module 2 microphone 3 MiniCard solid-state drive 2 operating system 6 pointing device 5 ports 5 power requirements 5 primary storage 3 processor 1 product name 1 security 6 serviceability 8 solid-state drive 3 video 3 wireless networking 4 product name 1 R recover options 109 recovery
webcam/microphone module removal 64 spare part numbers 26, 65 Windows Refresh 106 Reset 106 system restore point 107, 108 Windows 7 operating system DVD creating 99 using for restore 102 Windows 7 operating system media creating 99 using for restore 102 Windows applications key, identifying 17 Windows key, identifying 16 Windows operating system DVD 106 Windows Startup Repair, using 101 Windows tools using 108 wireless antenna removal 66, 67 spare part numbers 27, 67 wireless antennas, identifying 9 wireles
