User Guide - Windows 8.1

13 Support ....................................................................................................................................................... 101
Contacting support ........................................................................................................................... 101
Labels ............................................................................................................................................... 102
14 Specifications .............................................................................................................................................. 103
Input power ....................................................................................................................................... 104
Operating environment ..................................................................................................................... 105
Appendix A Traveling with the computer ......................................................................................................... 107
Appendix B Troubleshooting ............................................................................................................................ 109
Troubleshooting resources ............................................................................................................... 109
Resolving issues .............................................................................................................................. 109
The computer is unable to start up .................................................................................. 109
The computer screen is blank .......................................................................................... 110
Software is functioning abnormally .................................................................................. 110
The computer is on but not responding ........................................................................... 110
The computer is unusually warm ..................................................................................... 110
An external device is not working .................................................................................... 111
The wireless network connection is not working .............................................................. 111
A disc does not play ......................................................................................................... 111
A movie is not visible on an external display ................................................................... 112
The process of burning a disc does not begin, or it stops before completion .................. 112
Appendix C Electrostatic discharge ................................................................................................................. 113
Index ................................................................................................................................................................. 115
xii ENWW