HP LaserJet M2727 MFP User Guide
HP LaserJet M2727 MFP User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Edition 1, 11/2007 UNIX® is a registered trademark of The Open Group.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround .............................................................................................................................. 4 Front view ...................
Priority for print settings for Macintosh .............................................................................. 28 Change printer-driver settings for Macintosh ..................................................................... 28 Software installation types for Macintosh .......................................................................... 29 Remove software from Macintosh operating systems ....................................................... 30 Supported utilities for Macintosh ........
Use watermarks ................................................................................................................................. 61 Save toner .......................................................................................................................................... 61 Create and use printing shortcuts in Windows ................................................................................... 62 Print on both sides of the paper (duplex printing) ............................
Setup .................................................................................................................................................. 95 Install and connect the hardware ....................................................................................... 95 Configure fax settings ........................................................................................................ 97 Manage the phone book ...............................................................................
Clean the product ............................................................................................................ 162 Firmware updates ............................................................................................................ 164 12 Problem solve Problem-solving checklist ................................................................................................................. 166 Restore the factory-set defaults .........................................................
Software utilities, drivers, and electronic information ....................................................... 218 HP direct ordering for accessories or supplies ................................................................ 218 HP service information ..................................................................................................... 218 HP service agreements ................................................................................................... 218 HP ToolboxFX ............
Index .................................................................................................................................................................
x ENWW
1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround ● Supported operating systems ● Supported product software 1
Product comparison The product is available in the following configurations. 2 HP LaserJet M2727nf mfp HP LaserJet M2727nfs mfp ● Prints letter-size pages at speeds up to 27 pages per minute (ppm) and A4-size pages at speeds up to 26 ppm. HP LaserJet M2727nf mfp, plus: ● PCL 5 and PCL 6 printer drivers and HP postscript level 3 emulation. ● Tray 1 holds up to 50 sheets of print media or up to 5 envelopes. ● Tray 2 holds up to 250 sheets of print media.
Product features Performance ● Prints up to 27 ppm (letter) or 26 ppm (A4). Print quality ● 1,200 dots per inch (dpi) with Image REt 2400 text and graphics. ● Adjustable settings to optimize print quality. ● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. Fax ● Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and delayed-fax features.
Product walkaround Front view 1 Tray 2 2 Tray 1 3 Print-cartridge door latch 4 Top (face-down) output bin 5 Control panel 6 Automatic document feeder (ADF) input tray 7 Automatic document feeder (ADF) output bin 8 Convenience stapler (HP LaserJet M2727nfs mfp only) 9 Power switch 10 Optional tray 3 (standard on the HP LaserJet M2727nfs mfp) Back view 12 13 11 4 14 11 Power connector 12 Rear output door (face-up output bin for the straight-through output path) 13 DIMM door 14
Interface ports The product has a 10/100 Base-T (RJ-45) network port, a Hi-Speed USB 2.0 port, and fax ports. 1 2 1 Hi-Speed USB 2.0 port 2 Network port 3 Fax ports 3 Serial number and model number location The serial number and product model number label is on the rear output bin door at the back of the product.
Supported operating systems The product supports the following operating systems: Full software installation Print and scan driver Printer driver only ● Windows XP (32-bit and 64-bit) ● Windows 2000 ● Linux (Web only) ● Windows Vista (32-bit and 64-bit) ● ● UNIX model scripts (Web only) ● Windows 2003 Server (32-bit and 64-bit) Mac OS X v10.3, v10.4, and later NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.
Express installation (USB or network) The following software is included with an Express installation: ● PCL 6 printer driver ● HP LaserJet Scan program and driver NOTE: Express installation supports faxing by using the control panel. NOTE: PCL 5 and HP postscript level 3 emulation drivers can be installed using the Microsoft Add Printer wizard.
8 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel walkaround ● Control-panel menus 9
Control-panel walkaround 1 Shift 2 3 4 5 05 06 07 08 10 1 Fax controls. Use the fax controls to change commonly used fax settings. 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial telephone numbers for faxing. 3 Setup and cancel controls. Use these controls to select menu options, determine the product status, and cancel the current job. 4 Copy controls.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup. 2. Use the arrow buttons to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state.
Table 2-2 Fax functions menu (continued) Menu item Description Reprint last Reprints the faxes that are stored in the product memory. Polling receive Allows the product to call another fax machine that has polling send enabled. Clear saved faxs Clears all faxes in the product memory. Table 2-3 Copy setup menu Menu item Sub-menu item Description Default Quality Mixed Sets the default copy quality. Picture Film photo Text Def. light/dark Def. Collation Sets the default contrast option.
Table 2-3 Copy setup menu (continued) Menu item Sub-menu item Description Off Def. Multi-page On Sets the default multi-page flatbed copy option. Off Restore defaults Sets all customized copy settings to the factory default values. Table 2-4 Reports menu Menu Item Sub-menu item Sub-menu item Demo page Fax Reports Description Prints a page that demonstrates print quality.
Table 2-4 Reports menu (continued) Menu Item Sub-menu item Sub-menu item Supplies status Description Prints the print-cartridge status. Includes the following information: Network report ● Estimated pages remaining ● Serial number ● Number of pages printed Displays status for: ● Network hardware configuration ● Enabled features ● TCP/IP and SNMP information ● Network statistics Usage page Displays the number of pages printed, faxed, copied, and scanned by the product.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Fax Send setup Def. Resolution Fine Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Superfine Photo Standard Def. light/dark Def. glass size Sets the darkness of outgoing faxes.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Fax Recv. setup Answer mode Automatic Sets the type of answer mode. The following options are available: TAM Fax/Tel Manual ● Automatic: The product automatically answers an incoming call on the configured number of rings. ● TAM: A telephone answering machine (TAM) is attached to the Aux phone port of the product.
Table 2-5 Fax setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Block faxes Add entry Modifies the blocked fax list. The blocked fax list can contain up to 30 numbers. When the product receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with jobaccounting information.
Table 2-6 System setup menu (continued) Menu Item Sub-menu item Sub-menu item Description Paper setup Def. paper size Letter Sets the size for printing internal reports or any print job that does not specify a size. A4 Legal Def. paper type Lists available media types. Sets the type for printing internal reports or any print job that does not specify a type. Tray 1 Paper type Sets the default size and type for tray 1. Tray 2 Paper size Sets the default size and type for tray 2.
Table 2-7 Service menu Menu item Sub-menu item Description Print T.30 trace Never Prints or schedules a report that is used to troubleshoot fax transmission issues. If error At end of call Now Cleaning mode Cleans the product when specks or other marks appear on printed output. The cleaning process removes dust and excess toner from the paper path. When selected, the product prompts you to load plain Letter or A4 paper in tray 1. Press OK to begin the cleaning process.
Table 2-8 Network config menu (continued) Menu item Sub-menu item Description Off Network services IPv4 Sets whether the product will use either IPv4 or IPv6 protocol. IPv6 Show IP Address Yes Sets whether the product displays the IP address on the control panel. No Restore defaults 20 Chapter 2 Control panel Resets all network configurations to their factory defaults.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 21
Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation Print and scan driver ● Windows XP (32-bit and 64-bit) ● Windows 2000 ● Windows Vista (32-bit and 64-bit) ● Windows 2003 Server (32-bit and 64-bit) Supported printer drivers for Windows ● PCL 5 ● PCL 6 ● PS level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-d
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Software installation types for Windows The following software installation types are available: ● Recommended. Installs the full software solution. ● Express. Installs the printer drivers only. There is an express option for USB-connected products and another express option for network-connected products. ● Custom. Use the Custom installation to select which software and drivers to install. Remove software for Windows 24 1. Click Start, and then click Programs or All Programs. 2.
Supported utilities for Windows HP ToolboxFX The HP ToolboxFX is a program that you can use for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools HP ToolboxFX is installed during the Recommended software installation from the product CD-ROM. For more information, see View HP ToolboxFX on page 144.
● HP Customer Participation Program ● HP Update Software for other operating systems 26 OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.com/go/linuxprinting.
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ● Scan from the product and HP Director (Macintosh) ● Fax a document from a Macintosh computer 27
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings 4. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 5. On the Printers menu, click Show Info. Click the Installable Options menu. NOTE: Configuration settings might not be available in Classic mode.
6. Click Add Printer. 7. Select Rendezvous or Bonjour as the connection type. NOTE: Depending on product configuration, Appletalk or IP Printing might also be available. 8. Select the device from the list. 9. Click Add Printer. 10. Close the Print Center or the Printer Setup Utility. Remove software from Macintosh operating systems To remove the software from a Macintosh computer, drag the PPD files to the trash can.
NOTE: You do not have to have Internet access to open and use Macintosh Configure Device. View Macintosh Configure Device when the product is directly connected to the computer 1. Open HP Director by clicking the HP Director icon in the dock. 2. In HP Director, click Settings. 3. Select Configure device to open the Macintosh Configure Device home page in a browser. View Macintosh Configure Device when the product is connected to a network 1. 2.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2. On the File menu, click Print. 3.
Scan from the product and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program. Use page-by-page scanning 1.
Fax a document from a Macintosh computer 36 1. In the software program, on the File menu, select Print. 2. Click PDF, and then select Fax PDF. 3. Enter a fax number in the To field. 4. To include a fax cover page, select Use Cover Page, and then enter the cover page subject and message (optional). 5. Click Fax.
5 Connectivity ● Connect the product directly to a computer with USB ● Printer sharing disclaimer ● Supported network operating systems ● Supported network protocols ● Install the product on a network ● Configure the network product NOTE: Configuring TCP/IP settings is complicated and should be performed only by experienced network administrators. BOOTP will require a server to configure specific TCP/IP settings for the product.
Connect the product directly to a computer with USB NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so. 1. Insert the product CD into your computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file. 2. Follow the installer instructions. 3. Allow the installation process to complete, and then restart the computer.
Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.
Install the product on a network In this configuration, the product is connected directly to the network and can be configured to allow all computers on the network to print directly to the product. NOTE: This mode is the recommended network configuration for the product. 1. Before turning on the product, connect the product directly to the network by inserting a network cable into the product network port. 2.
Configure the network product View settings Network configuration page The network configuration page lists the current settings and properties of the product network card. To print the network configuration page from the product, complete the following steps. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Network report, and then press OK.
NOTE: Changing the network configuration might require you to change the browser URL before you can communicate with the product again. The product will be unavailable for a few seconds while the network resets. IP address The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. Manual configuration 1. On the control panel, press Setup. 2. Use the arrow buttons to select Network config, and then press OK. 3.
4. Use the arrow buttons to select one of the following settings. ● Automatic ● 10T Full ● 10T Half ● 100TX Full ● 100TX Half NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). 5. ENWW Press OK. The product will power cycle.
44 Chapter 5 Connectivity ENWW
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Special paper or print media guidelines ● Load paper and print media ● Configure trays ● Change tray selection 45
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 6-2 Supported envelopes and postcards (continued) Size Dimensions Tray 1 Trays 2 and 3 Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Not supported. Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Not supported. Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Not supported. Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Not supported. Postcard 100 x 148 mm (3.94 x 5.83 inches) Not supported. Double postcard 148 x 200 mm (5.83 x 7.87 inches) Not supported.
Media type Do Do not it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products. Load paper and print media Tray 1 Tray 1 is accessed from the front of the product. The product prints from tray 1 before attempting to print from other trays.
Tray 2 or 3 Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (25 mm (0.9 in) or less stack height). Load media with the top forward and the side to be printed on facing down. Media guides ensure that the media feeds correctly into the product and that the print is not skewed. Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.
Configure trays When using one of the trays for specific size of paper, you can set the default size for the tray in HP ToolboxFX or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray you want to set. When you select that size of paper for a print job in the print dialog, the product automatically selects that tray for printing. To set the default paper size or type from the control panel, complete the following steps. 1.
52 Chapter 6 Paper and print media ENWW
7 Print tasks This section provides information about common printing tasks.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3.
Type is Media specifications Tray 1 capacity1 Tray 2 and optional tray 3 capacity2 Mid weight 95 g/m2 (25 lb) to 110 g/m2 (29 lb) Up to 10 sheets Up to 200 sheets Heavy 110 g/m2 (29 lb) to 125 g/m2 (33 lb) Up to 10 sheets Not supported. Extra heavy 125 g/m2 (33 lb) to 176 g/m2 (47 lb) Up to 10 sheets Not supported. Letterhead 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 10 sheets Up to 250 sheets 1 The maximum stack height for tray 1 is 5 mm (0.2 inches).
Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running (for example, the product is printing a document while receiving a fax), pressing Cancel clears the process that currently appears on the product control panel. You can also cancel a print job from a software program or a print queue.
Create booklets You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet. The device arranges the pages in the correct order. For example, if the original document has eight pages, the device prints pages 1 and 8 on the same sheet. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. Select Print On Both Sides. 5.
Print on special media Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother paper provides better results. 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up. 3. Adjust the media guides to the length and width of the media. 4.
Use different paper and print covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Paper/Quality tab. 4. In the Special pages list box, click Print pages on different paper. 5. Click Settings. 6. Select the settings that you want to use to print specific pages on different paper. Click Add. 7.
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, select % of actual size, and then type the percentage by which you want to reduce or enlarge the document.
3. On the Paper/Quality tab, select the type from the Paper Type drop-down list. 4. Click OK. Set the print orientation 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Finishing tab, select either Portrait or Landscape in the Orientation section. 4. Click OK. Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1.
Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Printing Shortcuts tab, select the print settings that you want to use. Click Save As. 4.
Print on both sides of the paper (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray.
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the Pages per sheet drop-down list, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
Economy settings EconoMode The EconoMode setting in the product printer driver conserves toner. For instructions about using the EconoMode setting, see Save toner on page 61. Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3.
66 Chapter 7 Print tasks ENWW
8 ENWW Copy ● Load originals ● Use copy ● Copy settings ● Copy a book ● Copy photos ● Copy mixed-size originals ● Duplex (two-sided) copy jobs 67
Load originals Automatic document feeder (ADF) NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1.
3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner. 4. Gently close the lid. Use copy One-touch copy 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. Press Start Copy on the product control panel to start copying. 3. Repeat the process for each copy.
Cancel a copy job To cancel a copy job, press Cancel on the product control panel. If more than one process is running, pressing Cancel clears the process that currently appears on the product control-panel display. NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. Reduce or enlarge copies Reduce or enlarge copies for the current job 1. On the product control panel, press Reduce/Enlarge. 2.
● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE: When using the Fit to page setting, copy from the flatbed scanner only. When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document feeder only. Also, after selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape).
NOTE: The factory-set default for automatic copy collation is On. The Collate LED on the control panel is on when collation is on. Copy settings Copy quality Four copy-quality settings are available: Text, Mixed, Film photo, and Picture. The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.
2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product. 3. Clean the scanner strip by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner.. 4.
3. Use the arrow buttons button to select Def. Light/dark, and then press OK. 4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of the copies lighter than the original, or move the slider to the right to make all of the copies darker than the original. 5. Press OK to save the selection. Set the copy draft setting Use the control panel to set the product to print copies in draft mode. NOTE: This setting affects copy quality only.
● Labels ● Letterhead ● Envelope ● Preprinted ● Prepunched ● Colored ● Bond ● Recycled ● Mid weight ● Extra heavy ● Rough Change the media size and type for the current job NOTE: Change the default media size and type settings to change the media size and type. 1. On the product control panel, press Paper. 2. Use the arrow buttons to select a media size, and then press OK. 3. Use the arrow buttons button to select a media type, and then press OK. 4. Press Start Copy.
Restore the copy-settings defaults Use the control panel to restore the copy settings to the factory-set default values. 1. On the product control panel, press Setup. 2. Use the arrow buttons to select Copy setup, and then press OK. 3. Use the arrow buttons to select Restore defaults, and then press OK. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 3.
NOTE: Photographs should be copied from the product flatbed scanner, not from the automatic document feeder (ADF). ENWW 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. Press Start Copy.
Copy mixed-size originals Use the flatbed scanner when making copies of mixed-size originals. Do not use the ADF. Duplex (two-sided) copy jobs Copy two-sided documents automatically Use the 2-Sided button on the control panel display to use duplexing to achieve various results. NOTE: The default setting is 1–1. The 2-Sided LED on the control panel turns on when another setting is used.
Change the default 2-Sided setting 1. On the product control panel, press Setup. 2. Use the arrow buttons to select Copy setup, and then press OK. 3. Use the arrow buttons to select Default 2-sided, and then press OK. 4. Use the arrow buttons to select the option for how you normally want to use the automatic duplexer when you copy documents. 5. Press OK to save the selection.
80 Chapter 8 Copy ENWW
9 ENWW Scan ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book ● Scan a photo 81
Load originals for scanning Automatic document feeder (ADF) NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. Use the flatbed glass to scan these items. 1.
3. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner. 4. Gently close the lid. Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows) ● Scanning by using HP Director (Macintosh). See Scan from the product and HP Director (Macintosh) on page 35.
Scan from the product NOTE: In order to use the Scan To button, you must have performed the recommended installation, and the button must have destinations set. See Set up the product Scan To button on page 85. In order to use the Start Scan button, the product must be connected to a computer via USB or a network. Scan directly from the product by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail.
Readiris The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To use the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions in the online Help. Use the Scan To feature ● Scanning from the product control panel is only supported with a full software installation. HP ToolboxFX must be running to scan by using the Scan To button or the Start Scan button.
5. Select the quality and click Next. 6. Verify the selections, and then click Save. Delete destinations 1. From the Set up the list for the All-in-One, select one of the Available Destinations on this PC and click Delete. The Delete Destination dialog box displays. 2. From the Delete Destination dialog box, highlight the destination to delete and click Next. The Confirmation dialog box displays. 3. Click Delete to perform the deletion, or click Cancel to choose another destination.
Scan settings Scan file format The file format of a scanned document or photo depends on the scan type as well as the object being scanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a document to email results in the file being saved as a .PDF file. ● Scanning a photo to e-mail results in the file being saved as a .JPEG file. NOTE: Different file types can be selected when using the scan software program.
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs.
2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product. ENWW 3. Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. 4.
Scan a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. 90 Scan the book by using one of the scanning methods.
Scan a photo ENWW 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. Scan the photo by using one of the scanning methods.
92 Chapter 9 Scan ENWW
10 Fax ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see the HP ToolboxFX online Help or Embedded Web server on page 153. For information about the fax controls on the control panel, see Control panel on page 9.
Fax features The product has the following fax features, which are available from the control panel or from the product software.
Setup Install and connect the hardware Connect to a telephone line The product is an analog device. HP recommends using the product on a dedicated analog telephone line. For information about using the product with other telephone environments, see Use fax on a DSL, PBX, ISDN, or VoIP system on page 117. Connect additional devices The product includes two fax ports: ● ● The “line out” port ( The “telephone” port ( ), which connects the product to the wall telephone jack.
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into the product “telephone” port ( port. ). Plug the other end of the telephone cord into the modem “line” NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. 96 5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their power sources. Set up fax with a telephone answering machine ● Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set.
6. Complete one of the following: ● For the 12-hour clock, use the arrow buttons to move past the fourth character. Select 1 for a.m. or 2 for p.m. Press OK. ● For the 24-hour clock, press OK. 7. Use the alphanumeric buttons to enter the current date. Use two digits to specify the month, day, and year. Press OK. 8. Use the arrow buttons to select Fax setup, then press OK. 9. Use the arrow buttons to select Fax Header, then press OK. 10.
Key number Characters 1 1 2 ABCabc2 3 DEFdef3 4 GHIghi4 5 JKLjkl5 6 MNOmno6 7 PQRSpqrs7 8 TUVtuv8 9 WXYZwxyz9 0 0 * ()+-./,“*&@RW # space # , NOTE: Use > to move the cursor on the control panel and use < to delete characters. Manage the phone book You can store frequently dialed fax numbers or groups of fax numbers as speed dials or group-dial entries. In the product phone book, a total of 120 entries are available for speed dials and group-dial entries.
Program Description If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and fax number), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate in Contacts, and the Contacts entry has both a business and a home fax number, all three entries will be displayed. Windows Address Book The Windows Address Book (WAB), used by Outlook Express and Internet Explorer, is supported.
Manage speed dials Create and edit speed dials Speed dials 1 through 16 are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed dials or group-dial entries. A maximum of 50 characters can be entered for a single fax number. NOTE: To gain access to all of the speed dials, you must use the Shift button. Speed dials 9 through 16 are all available by pressing Shift and the associated one-touch key on the control panel.
6. Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, and then press OK. 7. Press OK to confirm the deletion. Manage group-dial entries Create and edit group-dial entries 1. Assign a speed-dial entry to each fax number that you want in the group. (For instructions, see Create and edit speed dials on page 101.) 2. On the control panel, press Setup. 3. Use the arrow buttons to select Fax setup, and then press OK. 4. Press OK to select Phone Book. 5.
Delete an individual from a group-dial entry 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Press OK to select Phone Book. 4. Use the arrow buttons to select Group setup, and then press OK. 5. Use the arrow buttons to select Del. # in group, and then press OK. 6. Use the arrow buttons to select the individual that you want to delete from the group. 7. Press OK to confirm the deletion. 8.
5. Use the arrow buttons to select Product security, and then press OK. 6. Use the arrow buttons to select On, and then press OK. Turn on private receive feature The password-protection feature must be turned on before the private-receive feature can be activated. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the alphanumeric buttons to enter the product security password, and then press OK. 4.
Change fax settings Set the sound-volume settings Control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● The fax sounds that are associated with incoming and outgoing faxes ● The ring for incoming faxes The factory-set default for the fax-sounds volume is Soft. Set the fax-sounds (line-monitor) volume Complete the following steps to change the fax-sounds volume. 1. Press Volume on the control panel. 2.
4. Use the arrow buttons to select Dial Prefix, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK. 6. If you selected On, use the alphanumeric buttons to enter the prefix, and then press OK. You can use numbers, pauses, and dialing symbols. Set the dial-tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting.
4. Use the arrow buttons to select Redial-no answer, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK. Set the redial-on-communication-error option If this option is turned on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3.
Set the default resolution setting 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Send setup, and then press OK. 4. Use the arrow buttons to select Def. Resolution, and then press OK. 5. Use the arrow buttons to change the resolution setting. 6. Press OK to save the selection. Set the resolution for the current fax job 1. On the control panel, press Resolution to show the current resolution setting.
NOTE: The pulse-dialing option is not available in all countries/regions. Set billing codes If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing code count is increased for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing code count is increased for each successful fax that is sent to each destination.
Receive fax settings Set or change number of rings-to-answer When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call. If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting.
Set the answer mode Depending on the situation, set the product answer mode to Automatic or Manual. The factory-set default is Automatic. ● Automatic: In this answer mode, the product answers incoming calls after a specified number of rings or upon recognition of special fax tones. To specify the number of rings, see Set the number of rings-to-answer on page 110. ● TAM: In this answer mode, the product has a telephone answering machine (TAM) attached to the line-out port.
5. Use the arrow buttons to select On or Off, and then press OK. 6. If you turn on the fax-forwarding feature, use the alphanumeric buttons to specify the fax number where the fax is to be sent, and then press OK to save the selection. Set up distinctive ring Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line.
4. Click Fax Tasks. 5. Under Fax Receive Mode, select Receive faxes to this computer. Turn off the receive-to-PC setting from the control panel The receive-to-PC setting can be activated only from one computer. If for any reason that computer is no longer available, you can use the following procedure to turn the receive-to-PC setting off from the control panel. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax functions, and then press OK. 3.
Set the default fax reprint settings The default fax reprint setting is On. To change this setting from the control panel, complete the following steps: 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Recv. setup, and then press OK. 4. Use the arrow buttons to select Reprint faxes, and then press OK. 5. Use the arrow buttons to select On or Off, and then press OK.
To print a list of numbers that you have blocked or the fax activity log, see Print individual fax reports on page 133. Complete the following steps to block or unblock fax numbers by using the control panel: 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select Fax Recv. setup, and then press OK. 4. Use the arrow buttons to select Block faxes, and then press OK. 5.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. In order to continue to use a PC fax program previously installed on the computer, it must be used with the modem that is already connected to the computer; it will not function through the product modem. Available cover-page templates Several business and personal fax cover-page templates are available in the HP LaserJet Send Fax software program.
Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time. Use the following steps to cancel a fax job by using the Fax Job status menu: 1. On the control panel, press Setup. 2. Press OK to select Fax Job status. 3.
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for normal telephone wiring. NOTE: Contact the DSL provider for more information or for assistance. PBX The product is an analog device that is not compatible in all digital phone environments.
If the fax number you are calling has been assigned to a one-touch key, press that key. -orIf the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK. 6. On the control panel, press Start Fax. The control-panel display shows the following message: Send from glass? 1=Yes 2=No. 7. Press 1 to select Yes.
3. Adjust the media guides until they are snug against the media. 4. Use the alphanumeric buttons on the control panel to dial the number. -orIf the fax number you are calling has been assigned to a one-touch key, press that key. -orIf the fax number you are calling has a speed dial or group-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed dial or group-dial entry, and then press OK. 5. On the control panel, press Start Fax. The product starts the fax job.
4. If you have more pages to scan, press 1 to select Yes, and then repeat step 3 for each page of the fax job. -orIf you are finished, press 2 to select No, and then go to the next step. 5. When all pages are scanned into memory, begin dialing. The product dials the number as you press each digit. This allows you to wait for pauses, dial tones, international access tones, or calling card acceptance tones before continuing to dial.
Redial manually 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner. 2. On the control panel, press Redial. 3. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically. 4. If the product ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select Yes, and then press OK.
After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display. 7. If you have more pages to scan, press 1 to select Yes, and then repeat step 5 for each page of the fax job. -orIf you are finished, press 2 to select No. When the last page of the fax has exited the product, you can start sending another fax, copying, or scanning. You can assign a speed dial to numbers that you use regularly. See Create and edit speed dials on page 101.
Send a fax from the software This section contains basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or connected to the computer over a TCP/IP network. ● The product software is installed on the computer.
5. Select the product under Modem. 6. Click Fax. To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. Select Fax PDF from the PDF pop-up menu. 4. Enter the fax number of one or more recipients under To. 5. Select the product under Modem. 6. Click Fax. Send a fax from a third-party software program, such as Microsoft Word (all operating systems) 1. Open a document in a third-party program.
Send a fax by dialing from a downstream phone Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port ( 1. ). Load the document into the automatic document feeder (ADF) input tray.
8. Enter the fax number, enter the speed dial, or press the one-touch key. NOTE: This feature does not support undefined (ad hoc) groups. 9. Press OK or Start Fax. The product scans the document into memory and sends it at the designated time. Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. See Manual dial faxing on page 120.
CAUTION: If the Reprint faxes setting is set to Off, misprinted or faded faxes cannot be reprinted. Receive faxes when fax tones are audible on the phone line If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press Start Fax on the control panel.
Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. If the error persists, contact HP.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Turn off error-correction mode. See Set the fax-error-correction mode on page 135. Ask the sender to resend the fax. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box. Fax Send error An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number.
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action No document sent The product did not scan any pages, or it did not receive any pages from the computer to transmit a fax. Try sending the fax again. No fax answer Redial pending The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready.
loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied. Fax logs and reports Use the following instructions to print fax logs and reports: Print all fax reports Use this procedure to print all of the following reports at one time: ● Fax activity log ● Phone book report ● Configuration report ● Usage page ● Block-fax list ● Billing report (if the option is turned on) 1.
NOTE: If you selected Fax Activity log and pressed OK, press OK again to select Print log now. The product exits the menu settings and prints the log. Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries. The factory-set default is On. Use the following steps to set the fax activity log to print automatically: 1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3.
1. On the control panel, press Setup. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Fax Reports, and then press OK. 4. Use the arrow buttons to select Fax Confirmation, and then press OK. 5. Use the arrow buttons to select the option for when you want the fax error reports to be printed. 6. Press OK to save the selection.
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. On the control panel, press Setup. 2. Use the arrow buttons to select Fax setup, and then press OK. 3. Use the arrow buttons to select All faxes, and then press OK. 4.
Problem Cause Solution The product is receiving faxes but is not sending them. If the product is on a digital system, the system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider. A poor telephone connection might exist. Try again later. ENWW The receiving fax machine might be malfunctioning. Try sending to another fax machine. The telephone line might not be working.
Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. Change the extension-telephone setting. The fax cord might not be securely connected.
Problem Cause The product is not answering incoming fax calls. A voice-messaging service might be Do one of the following: interfering with the product as it attempts Disable the messaging service. ● to answer calls. Faxes are not printing. Faxes are printing on two pages instead of one. Received faxes are too light, are blank, or have poor print quality. ENWW Solution ● Get a telephone line that is dedicated to fax calls. ● Set the product answer mode to Manual.
Performance problems Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one with many graphics. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The receiving fax machine might have a slow modem speed. The product sends the fax only at the fastest modem speed that the receiving fax machine can accept.
11 Manage and maintain the product ENWW ● Information pages ● HP ToolboxFX ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Use the convenience stapler (HP LaserJet M2727nfs mfp only) ● Manage supplies 141
Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel or the embedded Web server. See Control panel on page 9. Page description How to print the page Configuration page 1.
Page description How to print the page Menu map 1. On the product control panel, press Setup. Shows the control-panel menus and available settings. 2. Use the arrow buttons to select Reports, and then press OK. 3. Use the arrow buttons to select Menu structure, and then press OK. Network report 1. On the product control panel, press Setup. Shows the product network settings. 2. Use the arrow buttons to select Reports, and then press OK. 3.
HP ToolboxFX HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the product is directly connected to a computer or when it is connected to the network. You must perform the recommended full software installation to use HP ToolboxFX.
Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set up Status Alerts . Set up the product to send you pop-up alerts for certain events, such as low toner levels. ● Set up E-mail Alerts. Set up the product to send you e-mail alert messages for certain events, such as low toner levels. Set up status alerts Use HP ToolboxFX to set up the product so that it issues pop-up alerts to your computer when certain events occur.
Fax tasks The following three options are available when receiving a fax: ● Print the fax. You can also select an option to have a message appear on your computer to notifying you when the fax was printed. ● Receive the fax on your computer. You can also select an option to have a message appear on your computer to notifying you when the fax arrives. If the fax machine is connected to multiple computers, only one computer can be designated to receive faxes. ● Forward the fax to another fax machine.
In addition to numerical digits, the following are valid characters for fax numbers: ● ( ● ) ● + ● - ● * ● # ● R ● W ● . ● , ● NOTE: You must click Apply before the changes take effect. For more information about faxes, see Fax on page 93.
Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. Click any column heading in the fax send log to re-sort the information in that column in ascending or descending order. The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides a description of why the fax was not sent. For more information about faxes, see Fax on page 93.
System Settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device Information. View information about the product, such as the product description and a contact person. ● Paper Handling. Change the product paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the product print-quality settings. ● Paper Types. Change the product mode settings for each media type, such as letterhead, prepunched, or glossy paper.
Paper handling Use the HP ToolboxFX paper-handling options to configure the default settings. These are the same options that are available on the product control-panel. For more information, see Control panel on page 9. Three options are available for handling print jobs when the product is out of media: ● Select Wait for paper to be loaded. ● Select Cancel from the Paper out action drop-down list to cancel the print job.
System setup Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print, such as jam recovery and auto-continue. NOTE: You must click Apply before the changes take effect. Service During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper path.
PCL 5e Use the PCL 5 options to configure the settings when you are using the PCL5 print personality. These are the same options that are available on the PCL5 menu on the control panel. NOTE: You must click Apply before the changes take effect. PostScript Use the PostScript option when you are using the HP postscript level 3 emulation print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when HP postscript level 3 emulation errors occur.
Embedded Web server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software.
Use the convenience stapler (HP LaserJet M2727nfs mfp only) Staple documents Activate the stapling mechanism by inserting media into the convenience stapler. 1. Insert up to 20 sheets of media (80 g/m2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m2 or 20 lb. CAUTION: Do not use the convenience stapler to staple plastic, cardboard, or wood. Damage to the convenience stapler can result from attempting to staple these materials.
Load staples Each staple cassette holds 1,500 unformed staples. 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. Instructions and replacement staples part numbers are listed on the stapler door. 2. If you are replacing a staple cassette (for example, if the staple cassette has run out of staples), remove the staple cassette from the product. 3. Insert a new staple cassette into the opening inside the staple door. 4. Close the stapler door.
Manage supplies Check and order supplies You can check the supplies status by using the product control panel, printing a supplies status page, or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears.
Store supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few minutes. ● See Environmental specifications on page 223 for operating and storage temperature ranges. ● Store the supply in a horizontal position. ● Store the supply in a dark, dry location away from heat and magnetic sources.
Replace supplies Print cartridge ENWW 1. Open the print-cartridge door. 2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box. 3. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape. 4. Insert the cartridge into the product until it is firmly in place.
5. Close the print-cartridge door. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. Memory DIMMs Information The product comes with 64 MB of RAM and can be upgraded to 320 MB via the DIMM slot, which is accessible from the left side of the product. Install a memory DIMM CAUTION: Handling a DIMM without wearing a grounded, antistatic device might damage the DIMM.
ENWW 3. Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge. 4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM body in until the metal retaining pins click. 5. Close the DIMM door. 6. Reconnect all cables and cords, and then use the power switch to turn on the product. 7. Print a configuration page, and then verify that the Memory section shows the new memory amount. See Information pages on page 142.
Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Specks Smearing Clean the paper path from HP ToolboxFX Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method.
Clean the automatic document feeder (ADF) pickup roller assembly If the ADF has trouble feeding documents, clean the ADF pickup roller assembly. 1. Turn off the product and unplug the power cord. 2. Open the ADF cover. 3. Rotate the assembly upward. Wipe it clean and rotate the rollers until the assembly is clean. 4. Lower the green lever assembly and close the ADF cover. NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.
5. Plug in the product, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the product lid. 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing. 3.
12 Problem solve ENWW ● Problem-solving checklist ● Restore the factory-set defaults ● Control-panel messages ● Control-panel display problems ● Clear jams ● Solve image-quality problems ● Solve convenience stapler problems ● Solve connectivity problems ● Solve software problems 165
Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the product is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet.
Step number Verification step Possible problems 6 Does the product receive a fax? Too many telephone devices are plugged in, Make sure that the HP LaserJet M2727 mfp or telephone devices are not connected in the is the only device on the telephone line and correct order. try again to receive the fax. 7 8 Solutions Use another fax machine to send a fax to the product, if available. The product fax settings are set incorrectly. Review and reset the product fax settings.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel messages indicate this status.
Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Canceled send. Clear document The Cancel button was pressed to cancel the Remove the jammed item. See Clear jams current job while pages were feeding from the from the ADF on page 175. Then, clear the ADF tray. The cancel process does not items in the ADF tray and start over. automatically clear the ADF. Comm.
Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Fit to Page on flatbed only The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner. Use the flatbed or select another reduction/ enlargement setting. Install black cartridge No cartridge installed with door closed. Install print cartridge. Invalid driver Press OK You are using the incorrect printer driver.
Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Non-HP supply Installed A new supply has been installed that is not made by HP. This message is appears for several seconds, and then the product returns to the Ready state. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
Critical error messages Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service. Critical error message-tables Table 12-2 Critical error messages Control panel message Description Recommended action 49 Error, Turn off then on The product has experienced an internal embedded software error.
Table 12-2 Critical error messages (continued) Control panel message Description Recommended action 79 Error Turn off then on The product has experienced an internal firmware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Control-panel display problems CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product controlpanel display. Do not touch the product control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment). Unexpected lines or dots might appear on the product control-panel display, or the display might become blank if the product is exposed to an electric or magnetic field.
Where to look for jams Jams can occur in these locations: ● In the automatic document feeder (ADF) ● In input areas ● In the automatic duplexer ● In output areas ● Inside the product Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product. Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside. 3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands.
ENWW 6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanner. 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
10. Close the ADF lid. Clear jams from the input-tray areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. 1. Open the rear output door. 2.
ENWW 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. 5. Close the print-cartridge door. 6. Open tray 2 and tray 3. 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
8. If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the product. 9. Close tray 2 and optional tray 3. 10. Close the rear output door.
Clear jams from the duplexer CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: Depending on where the jam is located, some of the following steps might not be necessary. ENWW 1. Open the rear output door. 2.
5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. NOTE: If you cannot grasp the media with your hands, perform the procedure in Clear jams from the print-cartridge area on page 185. 6. Close the automatic two-sided path door. 7. Reinsert tray 2. 8. Close the rear output bin, and then open the automatic two-sided path door on the back of the product.
9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. 10. Close the automatic two-sided path door. Clear jams from the output-bin areas Top (face-down) output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
Rear (face-up) output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the straight-through output door. 2. Pull down the green pressure-release levers. 3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Clear jams from the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 1. Open the print-cartridge door, and remove the print cartridge.
Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only) To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. 1. Turn off the HP LaserJet M2727nfs mfp, and then open the stapler door. NOTE: Opening the stapler door disables the stapler. 2. Remove the staple cassette from the product. 3. Clear any loose staples from the stapler and from the staple cassette. 4. Replace the staple cassette.
5. Close the stapler door, and then turn on the product. 6. Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary. Avoid repeated jams ENWW ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing.
Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTE: If you are having copy problems, see Copy problems on page 195. General print-quality issues The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print.
Problem Cause Solution Vertical streaks or bands appear on the page. The print cartridge might be defective. If you are using a non-HP print cartridge, no messages appear on the product control panel or in the HP ToolboxFX. Replace the print cartridge. See Print cartridge on page 159. Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc The amount of background toner shading becomes unacceptable. Toner smears appear on the media. The media might not meet HP specifications.
Problem Cause Solution The toner smears easily when touched. The product is not set to print on the type of media on which you want to print. In the printer driver, select the Paper/ Quality tab and set Paper Type to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications. Use media that meets HP specifications. See Paper and print media on page 45. The paper path might need cleaning. Clean the product.
Problem Cause Solution The printed page is curled or wavy. The product is not set to print on the type of media on which you want to print. In the printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media. The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.
Problem Cause Solution Toner appears around the printed characters. The media might be loaded incorrectly. Turn over the stack of paper in the tray. If large amounts of toner have scattered around the characters, the paper might have high resistivity. Use a different paper, such as high-quality paper that is intended for laser printers. See Paper and print media on page 45. An image that appears at the top Software settings might affect image of the page (in solid black) repeats printing.
Solve print-media problems The following problems with media cause print-quality deviations, jamming, or even damage to the product. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Problem Cause Solution The product does not pull media from the media input tray. The product might be in manual feed mode. ● If Manual feed appears on the product control-panel display, press OK to print the job. ● Verify that the product is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP. See www.hp.com/support/ LJM2727 or the support flyer that came in the product box.
Problem Cause Solution Pages did not print. The product might not be pulling media correctly. See Media-handling problems on page 192. The media might be jamming in the product. Clear the jam. See Clear jams on page 174. The USB cable or the network cable might be defective or incorrectly connected. ● Disconnect the cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB or network cable.
Image problems Problem Cause Solution Images are missing or faded. The print-cartridge might be defective. Replace the print cartridge. See Print cartridge on page 159. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The contrast settings might be set incorrectly.
Media-handling problems Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other. Turn the paper over.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 49 for more information. The original might have been loaded incorrectly. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up. On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Scan problems Solve scanned-image problems ENWW Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that the resolution settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 87.
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectly. Use the media guides when you load the originals into the ADF. See Load originals for scanning on page 82. A colored background might be causing images in the foreground to blend into the background. Try adjusting the settings before you scan the original or enhancing the image after you scan the original. The original is longer than 381 mm (15 inches).
Scan-quality problems Prevent scan-quality problems The following are a few simple steps you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 49 for instructions.
Optimize and improve image quality Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications. See Paper and print media on page 45. Generally, smoother paper provides better results. 2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type.
Change print-quality settings for all future jobs NOTE: For Macintosh instructions, see Change printer-driver settings for Macintosh on page 28. For Windows 2000: 1. In the Windows system tray, click Start, select Settings, and then click Printers. 2. Right-click the product icon. 3. Click Properties or Printing Preferences. 4. Change the settings, and click OK. For Windows XP: 1. In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes. 2.
Solve convenience stapler problems The convenience stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. Problem Cause Solution The convenience stapler does not staple pages. The stapler door is not completely closed. The convenience stapler has a staple jam. Make sure that the stapler door is completely closed. Clear the staple jam.
Resolve communication problems with the network Check the following items to verify that the product is communicating with the network. This information assumes you have already printed a network configuration page (see Information pages on page 142). 1. Are there any physical connection problems between the workstation or file server and the product? Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications. 2.
Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory.
Table 12-3 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility. Cause Solution Ethernet hub, try connecting directly to the computer or use a different port. The wrong product name, IP address, or "Rendezvous" or "Bonjour" Check the product name, IP address, or "Rendezvous" or "Bonjour" host name is being used.
Table 12-3 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.3 or Mac OS X v10.4.
Table 12-4 PS errors (continued) ENWW Issue Cause Solution Limit Check Error Print job is too complex. You may need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory. VM Error Font Error Select unlimited downloadable fonts from printer driver. Range Check Font Error Select unlimited downloadable fonts from printer driver.
210 Chapter 12 Problem solve ENWW
A ENWW Accessories and ordering information ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/ljsupplies. ● To order supplies in Asia-Pacific, go to www.hp.com/paper/. ● To order accessories, go to www.hp.com/go/accessories.
Supplies Product name Description Part number Black print cartridge Average yield for the standard print cartridge is approximately 3,000 pages. Average yield for the extended-life print cartridge is approximately 7,000 pages. Actual yield depends on use.
User-replaceable parts ENWW Product name Description Part number Separation pad and pickup rollers Replace when the product is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Contact HP Customer Care to order parts. Automatic document feeder (ADF) Replace when the ADF is damaged or not working correctly. Contact HP Customer Care to order parts.
214 Appendix A Accessories and ordering information ENWW
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M2727nf and M2727nfs One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the device product or (c) exhibit wear from ordinary use.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM2727. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com. Telephone support HP provides free telephone support during the warranty period.
HP ToolboxFX To check the device status and settings and view troubleshooting information and online documentation, use the HP ToolboxFX. You must have performed a full software installation in order to use the HP ToolboxFX. See HP ToolboxFX on page 144. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.
To repack the device 1. Remove and retain any DIMMs cards that you have purchased and installed in the device. Do not remove the DIMM that came with the device. CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device. To remove the DIMMs, see Memory DIMMs on page 160. 2. Remove and retain the print cartridge.
C Specifications This section contains the following information about the product: ENWW ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions 221
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet M2727nf 690 mm (27.2 inches) 650 mm (25.6 inches) 500 mm (19.7 inches) 17.2 kg (37.8 lb) HP LaserJet M2727nfs 780 mm (30.7 inches) 650 mm (25.6 inches) 500 mm (19.7 inches) 20.5 kg (44.9 lb) Electrical specifications CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages.
Environmental specifications Table C-4 Environmental specifications1 Temperature Relative humidity 1 Recommended Operating Storage 15° to 32.5° C 15° to 32.5° C –20° to 40° C (59° to 90.5° F) (59° to 90.5° F) (–4° to 104° F) 10% to 80% 10% to 80% 95% or less Values are subject to change. Acoustic emissions Table C-5 Acoustic emissions ENWW Sound Power Level Declared per ISO 92961 Printing (26 ppm) LWAd = 6.
224 Appendix C Specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC compliance ● Environmental product stewardship program ● Telephone Consumer Protection Act (United States) ● IC CS-03 requirements ● EU statement for telecom operation ● New Zealand telecom statements ● Declaration of conformity ● Safety statements 225
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
HP LaserJet M2727 Type Carbon monofluoride lithium Weight 0.8 g Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment/index.html.
Telephone Consumer Protection Act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending
EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0602-01-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M2727nf, M2727nfs, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
O:表示在此部件所用的所有同类 材料中，所含的此有毒或有害物质 均低于 SJ/T11363-2006 的限制要 求。 X:表示在此部件所用的所有同类 材料中，至少一种 所含的此有毒或有害物质 高于 SJ/T11363-2006 的限 制要求。 NOTE: 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 236 Appendix D Regulatory information ENWW
Glossary ADF Automatic document feeder. The ADF is used to automatically feed originals into the product for copying, scanning, or faxing. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the product prints an entire set before printing additional copies. Otherwise, the product prints the specified number of copies of one page before printing the subsequent pages.
file format The way the contents of a file are structured by a program or group of programs. grayscale Shades of gray that represent light and dark portions of an image when color images are converted to grayscale; colors are represented by various shades of gray. halftone An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of a large number of dots, while lighter areas consist of a smaller number of dots.
URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located. USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals.
240 Glossary ENWW
Index A accessibility features 3 accessories part numbers 212 acoustic emissions 223 activity log, fax troubleshooting 140 ad hoc groups, sending faxes to 121 add scan destinations (Windows) 85 ADF jams 175 locating 4 page sizes supported 136 part number 213 alert messages 168 alerts, setting up 144 answer mode, setting 111 answering machines, connecting fax settings 110 authorized dealers 218 automatic document feeder loading for scanning 82 automatic document feeder (ADF) capacity 68 jams 175 load for co
settings 23, 28 supplies status, checking from 157 control-panel troubleshooting display problems 174 convenience stapler jams, clearing 186 specifications 3 supplies, part numbers 212 copying books 76 canceling 70 changing default number 69 collating 71 contrast, adjusting 73 double-sided 78 draft setting 74 edge-to-edge 74 enlarging 70 light/dark settings 73 loading ADF 68 loading flatbed scanner 68 media settings 74 media sizes 74 media types 74 media, troubleshooting 197 mixed-size originals 78 multiple
EPS files, troubleshooting 207 error messages control panel 168 critical 172 error messages, fax 129 error report, fax printing 134 error-correction setting, fax 135 errors, PostScript 208 EU statement for telecom operation 232 European Union, waste disposal 229 event log 144 express software installation 7 extended warranty 220 extension phones receiving faxes from 115 sending faxes from 126 F factory-set defaults, restoring 167 faded print 188 fax ad hoc groups 121 answer mode 16, 111 autoreduction 113 bi
Print Settings tab 151 Status tab 144 supplies status, checking from 157 System Settings tab 149 HP Web Jetadmin 25, 154 HP-Authorized Dealers 218 HP-UX software 26 humidity specifications environment 223 I IC CS-03 requirements 231 Illegal Operation errors 206 image quality copy, troubleshooting 196 HP ToolboxFX settings 150 print, troubleshooting 188, 202 scans, troubleshooting 199, 201 information pages configuration 41 network configuration 41 input tray loading media 50 installation, software express 7
first page 32, 59 HP ToolboxFX settings 150 jams 174 orientation, setting 61 pages per sheet 33 pages per sheet, Windows 64 printing on special media 58 select size and type 54 size, changing 75 size, selecting 60 source, selecting 60 stapling 155, 156 supported sizes 47 troubleshooting 192 type, changing 75 type, selecting 60 wrinkled 191 memory deleting faxes 117 error messages 170 installing 160 part numbers 212 reprinting faxes 127 menu control panel, access 11 Copy setup 12 Fax functions 11 Fax Job sta
trays 212 user-replaceable parts 213 parts, user-replaceable 213 password protection 103 pauses, inserting 100 PCL drivers operating systems supported 7 peer-to-peer printing disclaimer 38 phone book, fax adding entries 122 deleting all entries 100 HP ToolboxFX tab 146 importing 99 phone numbers HP fraud hotline 158 phones receiving faxes from 115, 128 phones, connecting extra 97 phones, downstream sending faxes from 126 photos copying 76 scanning 91 scanning, troubleshooting 199 physical specifications 222
recycling supplies 158 redial manually 122 redialing automatically, settings 106 reducing documents copying 70 regulatory information 226 removing Macintosh software 30 removing software Windows 24 repacking device 219 repetitive defects, troubleshooting 192 replacing print cartridges 159 reports configuration page 13, 142 demo page 13, 142 fax 13 menu map 13, 143 network report 14, 143 PCL 6 font list 14 PCL font list 14 PS font list 14 service page 14 supplies status page 14, 142 usage page 14, 142 report
smeared toner, troubleshooting 189 software components 6 direct connection installation, Macintosh 29 embedded Web server 25, 30 express installation 7 HP ToolboxFX 25, 144 HP Web Jetadmin 25 Linux 26 Macintosh Configure Device 30 network installation, Macintosh 29 Readiris OCR 85 receiving faxes 112 recommended installation 6 scanning from TWAIN or WIA 84 sending faxes 124 settings 23, 28 Solaris 26 supported operating systems 6, 22, 28 uninstalling Macintosh 30 UNIX 26 Windows 25 Windows components 21 Sol
double-sided printing, Windows 63 feeding problems, troubleshooting 193 jams, clearing 178 locating 4 part numbers 212 troubleshooting blank pages 194 blank scans 201 checklist 166 configuration page, printing 41 control panel messages 168 control-panel display 174 copy quality 196 copy size 198 copying 198 critical error messages 172 curled media 191 dialing 137 EPS files 207 faded print 188 fax error-correction setting 135 fax reports 140 feeding problems 193 jams 174 lines, copies 196 lines, printed page
250 Index ENWW
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