HP ENVY 5000 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
6 Work with cartridges ................................................................................................................................... 36 Information on cartridges and the printhead ..................................................................................................... 36 Check the estimated ink levels ............................................................................................................................ 36 Replace the cartridges .......................
Environmental product stewardship program .................................................................................................... 85 Index .............................................................................................................................................................
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1 How do I? Learn how to use your HP ENVY 5000 series ENWW ● Get started on page 2 ● Print on page 17 ● Copy and scan on page 26 ● Web Services on page 33 ● Work with cartridges on page 36 ● Network setup on page 41 ● Solve a problem on page 52 1
2 Get started This section contains the following topics: ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off Accessibility The printer provides a number of features that make it accessible for people wit
For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 85. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions. ● Manage power ● Quiet Mode ● Optimize Printing Supplies Manage power Use Sleep Mode and Auto-off to conserve electricity. Sleep mode Power usage is reduced while in Sleep mode.
NOTE: Quiet Mode does not work if you print photos or envelopes. To turn Quiet Mode on or off from the printer control panel 1. From the Home screen, touch 2. Touch the toggle button next to Quiet Mode to turn it on or off. ( Setup ). To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click Quiet Mode . 3. Select On or Off . 4. Click Save Setting.
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5000 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Cartridge access door 5 Paper path cover 6 Ink cartridges 7 On button (also referred to as the Power button) 8 Front panel 9 Printer display 10 Output tray extender (also referred to as the tray extender) 11 Paper-width guides 12 Paper tray 13 Paper tray door Printer parts 5
Back view Figure 2-2 Rear view of HP ENVY 5000 All-in-One series Feature Description 1 Power connection. Use only the power cord supplied by HP. 2 Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 6 Label Name and Description 1 Power button: Turns the printer on or off. 2 Back button: Returns to the previous screen.
Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1. From the control panel display, on the Home screen, touch the icon of the function that you want to change settings for. 2. After selecting a function, touch ( Settings ), scroll through the available settings, and then touch the setting you want to change. 3. Follow the prompts on the control panel display to change the settings.
Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm),11 x 17 inches, and in two finishes - glossy or soft gloss (semi-gloss).
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.
2. Pull the paper tray out. 3. Load paper. ● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load full-size paper 1.
2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. 4. 12 ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. Push the paper tray back in and close the paper tray door.
5. Pull out the tray extender manually. 6. Change or retain the paper settings on the printer display. To load envelopes 1. Open the paper tray door. 2. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. 3. Load envelopes 4. ENWW ● Insert one or more envelopes in the center of the paper tray. The print side should face down. Load envelopes according to the graphic. ● Slide a stack of envelopes inward until it stops.
5. Pull out the tray extender manually. 6. Select the loaded envelope type in the Paper Size menu on the printer display. Load original To load original on the scanner glass 14 1. Lift the scanner lid. 2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid.
Update the printer By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To update the printer using the printer control panel 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools. 3. Touch Update the Printer. 4. Touch Check Now. To enable the printer to automatically check for updates 1.
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
Print documents using HP printer software To print documents (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
To print a photo from the computer (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 5. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
● Very slick finish ● Self-stick adhesives, clasps, or windows ● Thick, irregular, or curled edges ● Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. To print envelopes (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2.
Print on both sides (duplexing) To print on both sides of the paper (Windows) 1. Load paper in the input tray. For more information, see Load media on page 10. 2. From your software, select Print. 3. Make sure your printer is selected. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. NOTE: Devices running Android 4.4 or later are supported by the HP Print Service Plugin. Devices running Android 4.3 or earlier can print using the HP ePrint app, available in the Google Play Store. ● Windows Mobile: Tap Print from the Device menu.
Windows 10, Windows 8.1, and Windows 8 ● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper type drop-down list, select the appropriate paper type. ● Click the Advanced tab. Select Print in Max DPI. Windows 7, Windows Vista, and Windows XP ● Click Paper/Quality tab. From the Media drop-down list, select the appropriate paper type. ● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
● Install both the black and color cartridges correctly. For more information, see Replace the cartridges on page 37. ● Check the estimated ink levels in the cartridges to make sure there is sufficient ink. Ink level warnings and indicators provide estimates for planning purposes only. For more information, see Check the estimated ink levels on page 36. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
● — Color: Uses ink from all cartridges for full color prints. — Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints. — High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints. To understand print quality settings: The print quality is measured in print resolution dots per inch (dpi).
4 Copy and scan ● Copy ● Scan ● Tips for copy and scan success Copy The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. To make a copy 1. Load the original print side down on the right front corner of the scanner glass. 2.
Scan using the HP Smart app You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc.
6. ● Click or tap the Rotate icons to rotate the file. ● Click or tap Edit to crop the document or image or to adjust its contrast, brightness, saturation, or angle. ● Click or tap Add to add more documents or photos. Select the file type you want, and then click or tap the Save icon to save it or click or tap the Share icon to share it with others.
● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning.
To scan an original from HP printer software (OS X and macOS) 1. Open HP Easy Scan. HP Easy Scan is located in the Applications folder. 2. Click Scan . 3. Choose the type of scan profile you want and follow the onscreen instructions. Scan to email To scan a document or photo to email from HP printer software (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Open the HP printer software.
Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. 1. Load the original print side down on the right front corner of the scanner glass. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 3.
For more information, see Embedded web server on page 49. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network. To enable Webscan 1. Open the embedded web server. For more information, see Embedded web server on page 49. 2. Click the Settings tab. 3.
5 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet.
To set up Web Services using the embedded web server 1. Open the EWS. For more information, see Embedded web server on page 49. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts.
To print documents using HP ePrint 1. On your computer or mobile device, open your email application. 2. Create a new email message, and then attach the file that you want to print. 3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses. To find the HP ePrint email address 1.
6 Work with cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Replace the cartridges ● Order cartridges ● Use single-cartridge mode ● Store printing supplies ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, and are not intended for first time installation.
To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Levels. To check the ink levels from the HP printer software (OS X and macOS) 1. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. 2. Select the HP ENVY 5000 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4.
b. 3. 38 Open the latch on the cartridge slot. And then remove the cartridge from the slot. Insert a new cartridge. a. Remove the cartridge from packaging. b. Remove plastic tape using the pull tab.
c. 4. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions.
Exit single-cartridge mode ● Install two ink cartridges in the HP ENVY 5000 series to exit single-cartridge mode. Store printing supplies Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health, be sure to turn off the printer properly when the printer is not in use. For more information, see Turn the printer off on page 16.
7 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server on page 49.
Set up the printer on your wireless network To set up from the printer control panel Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin on page 41. 1. On the printer control panel display, from the Home screen, touch 2. Touch 3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 4. Follow the display instructions to complete the setup. ( Wireless ). ( Settings ).
● Your printer is currently connected to your computer through USB. ● Your computer is currently connected to a wireless network. 2. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 16. 3. Make sure your printer is selected.
To print the wireless test report 1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch ( Settings ). 2. Touch Print Reports 3. Touch Wireless Test Report. Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1. On the printer control panel display, from the Home screen, touch ( Wireless ), and then touch ( Settings ). 2.
3. Touch IP Settings. A message appears warning that changing the IP address removes the printer from the network. 4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: 6. ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address Enter your changes, and then touch Apply.
To change connection method 1. On the printer control panel display, from the Home screen, touch 2. Touch 3. Touch Connection Method and then select Automatic or Manual . (Wi-Fi Direct). ( Settings ). To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer.
To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be available in all languages.
8 Printer management tools This section contains the following topics: ● The HP Smart app ● Toolbox (Windows) ● HP Utility (OS X and macOS) ● Embedded web server The HP Smart app The HP Smart app allows you to view current printer information and update printer settings. You can view ink status, printer and network information. You can also print diagnostic reports, access print quality tools, and view and change printer settings.
NOTE: To view or change some settings, you might need a password. NOTE: You can open and use the embedded web server without being connected to the Internet. However, some features are not available. ● About cookies ● Open the embedded web server ● Embedded web server cannot be opened About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP ENVY 5000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To obtain Wi-Fi Direct password, on the printer control panel display, from the Home screen, touch 5. (Wi-Fi Direct). In a supported web browser on your computer, type the following address: http:// 192.168.223.1.
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support Jams and paper-feed issues What do you w
To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn pieces inside the printer; this could result in more jams later. 1. ENWW Check the paper path inside the printer. a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper.
2. d. Reinsert the paper path cover. Make sure it snaps into place. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b.
d. Close the cartridge access door. e. Touch OK on the control panel to continue the current job. To get help from the print display, touch Help from the Home screen, touch How to Videos, and then touch Clear Carriage Jam. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was.
Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper.
● ● — Make sure paper is loaded in the tray. For more information, see Load media on page 10. Fan the paper before loading. — Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. — Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
4. 5. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature Description 1 Electrical contacts Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. 6. On the inside of the printer, locate the contacts in the print carriage.
Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.
b. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. 5. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 1 Power connection to the printer 2 Connection to a power outlet 2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet. 3. With the printer turned on, disconnect the power cord from the rear of the printer.
d. 4. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. If you made any changes, try to print again. Restart the computer.
6. c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software 7. a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software.
4. Check the estimated ink levels to determine if the cartridges are low on ink. Consider replacing the print cartridges if they are low on ink. 5. Align the printhead. To align the printhead from the software a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: 6. HP Utility is located in the HP folder in the Applications folder. c. Select your printer from the list of devices at the left of the window. d. Click Align. e.
To improve print quality from the printer display 1. Make sure you are using original HP cartridges. 2. Make sure you have selected the appropriate paper type and print quality. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 36. If the cartridges are low on ink, consider replacing them. 4. Align the printhead. To align the printhead from the printer display a.
Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 32 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless test report to assist in diagnosing network connection issues. 1. From the printer control panel display, touch 2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report. (Wireless), and then touch ( Settings ). Find network settings for wireless connection Choose one of the following troubleshooting options.
Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. The cartridge access door is open ● Close the cartridge access door to begin printing.
Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ● Web access test report To print a printer report 1. From the printer control panel display, on the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools . 3. Touch the desired option.
how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report. Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint , check the following: ● Make sure the printer is connected to the Internet using an wireless connection.
Clean the scanner glass Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing (the Power button) and unplugging the power cord from the electrical socket. 1. Lift the scanner lid. 2.
Restore original factory defaults and settings If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings or network settings. To restore the printer to the original factory defaults 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
Chat with an HP support agent online. Call an HP support agent. When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP ENVY 5000) ● Product number (located inside the cartridge access door) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts.
A Technical information The technical specifications and international regulatory information for the HP ENVY 5000 series are provided in this section. For additional specifications, see the printed documentation that came with the HP ENVY 5000 series. This section contains the following topics: ● HP Company notices ● Specifications ● Regulatory notices ● Environmental product stewardship program HP Company notices The information contained herein is subject to change without notice.
System requirements For information about future operating system releases and support, visit the HP online support website at www.support.hp.com .
Acoustic information If you have Internet access, you can access acoustic information from the HP website. Regulatory notices The HP ENVY 5000 series meets product requirements from regulatory agencies in your country/region.
Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe ● For products with 802.
registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas.
Declaration of conformity ENWW Regulatory notices 81
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: 82 Appendix A Technical information ENWW
● Exposure to radio frequency radiation ● Notice to users in Canada (5 GHz) ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan ● Notice to user in Thailand (5 GHz) ● Notice to users in Korea ● Notice to users in Serbia (5 GHz) ● Notice to users in Taiwan (5 GHz) Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limit
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits.
Notice to users in Korea 해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음 (무선 모듈이 탑 재된 제품인 경우) Notice to users in Serbia (5 GHz) Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od 5150-5350 MHz. Notice to users in Taiwan (5 GHz) 在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。 Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product.
● California Perchlorate Material Notice ● Waste disposal for Brazil Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP’s environmental initiatives. www.hp.
Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 － 0 0 0 0 0 列印引擎(Print Engine) － 0 0
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 0 0 0 0 0 0 电线 0 0 0 0 0 0 印刷电路板 X 0 0 0 0 0 打印系统 X 0 0 0 0 0 显示器 X 0 0 0 0 0 喷墨打印机墨盒 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 0 扫描仪 X 0 0 0 0 0 网络配件 X 0 0 0 0 0 电池板 X 0 0 0 0 0 自动双面打印系统 0 0 0 0 0 0 外部电源 X 0 0 0 0 0 部件名称 本表格依据 SJ/T 11364 的规定编制。 0：表
Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.
要了解规范的更多详情，请参考最新版的 GB 21521 标准。 Battery disposal in Taiwan European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para removida pelo cliente.
Index A accessibility 2 B both sides, print on 21 buttons, control panel 6 C carriage clear carriage jams 56 cartridges 39 check ink levels 36 tips 36 clean exterior 72 scanner glass 72 connectors, locating 6 control panel buttons 6 features 6 lights 6 status icons 7 copy specifications 76 customer support warranty 74 D diagnostic page 70 double-sided printing 21 E embedded web server about 49 opening 50 troubleshoot, cannot be opened 51 Webscan 31 environment Environmental product stewardship program 85
reports diagnostic 70 web access 71 wireless test 70 S scan from Webscan 31 scan specifications 76 scanner glass clean 72 locating 5 settings network 44 skew, troubleshoot print 57 software scan 28 Webscan 31 status network configuration page status icons 7 system requirements 76 two-sided printing U USB connection port, locating 21 5, 6 V view network settings 44 W warranty 74 web access test report 71 Webscan 31 websites accessibility information 2 wireless communication regulatory information 82 se
