LASERJET PRO 300 COLOR MFP LASERJET PRO 400 COLOR MFP User Guide M375 M475
HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 User Guide
Copyright and License Trademark Credits © 2011 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics ................................................................................................................................................ 1 Product comparison ............................................................................................................................. 2 Environmental features ........................................................................................................................ 5 Accessibility features .............
Priority for print settings ..................................................................................................... 41 Change the settings for all print jobs until the software program is closed ........................ 41 Change the default settings for all print jobs ...................................................................... 41 Change the product configuration settings ........................................................................
HP Smart Install for Windows wireless networks, method 2: Temporarily connect a USB cable .......................................................................................................................... 63 HP Smart Install for Windows wireless networks, method 3: Use WPS ............................ 63 Connect with USB .............................................................................................................................. 64 CD installation ...................................
Get help for any printing option with Windows ................................................................. 110 Change the number of print copies with Windows ........................................................... 111 Save custom print settings for reuse with Windows ........................................................ 111 Improve print quality with Windows ................................................................................. 114 Print on both sides (duplex) with Windows ...........
Define custom copy settings ............................................................................................ 154 Set the paper size and type for copying on special paper ............................................... 155 Restore copy default settings .......................................................................................... 155 Copy photos .....................................................................................................................................
Send a fax ........................................................................................................................ 192 Receive a fax ................................................................................................................... 198 Solve fax problems ........................................................................................................................... 200 Fax troubleshooting checklist .................................................................
Step 2: Check the control panel for error messages ....................................................... 247 Step 3: Test print functionality ......................................................................................... 247 Step 4: Test copy functionality ......................................................................................... 248 Step 5: Test the fax sending functionality ........................................................................
Wireless connectivity checklist ........................................................................................ 278 The control panel displays the message: The wireless feature on this product has been turned off ................................................................................................................. 279 The product does not print after the wireless configuration completes ............................
Protecting the environment .............................................................................................. 300 Ozone production ............................................................................................................ 300 Power consumption ......................................................................................................... 300 Toner consumption ..........................................................................................................
Notice for use in France ................................................................................................... 317 Notice for use in Russia ................................................................................................... 317 Korean statement ............................................................................................................ 317 Taiwan statement ...........................................................................................................
1 ENWW Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views 1
Product comparison Paper handling HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn HP LaserJet Pro 400 color MFP M475dw CE903A CE863A CE864A Tray 1 (50-sheet capacity) Tray 2 (250-sheet capacity Optional Tray 3 (250sheet capacity) Standard output bin (150sheet capacity) Automatic duplex printing Supported operating systems Windows XP, 32-bit Windows Vista, 32-bit and 64-bit Windows 7, 32-bit and 64-bit Windows 2003 Server (32-bit, Service Pack 3), printer and scan drivers
Control-panel display Color graphical touch screen Print Prints 18 pages per minute (ppm) on A4-size paper and 19 ppm on Letter-size paper HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn HP LaserJet Pro 400 color MFP M475dw CE903A CE863A CE864A Prints 20 pages per minute (ppm) on A4-size paper and 21 ppm on Letter-size paper Automatic duplex printing Walk-up USB printing (no computer required Copy Copies at up to 18 ppm Copies at up to 20 ppm Copy resolution is 300 dots
Scan HP LaserJet Pro 300 color MFP M375nw HP LaserJet Pro 400 color MFP M475dn HP LaserJet Pro 400 color MFP M475dw CE903A CE863A CE864A Scans in black and white with resolution up to 1200 dpi Scans in color with resolution up to 600 dpi Automatic duplex scanning Walk-up USB scanning (no computer required) Fax 4 V.
Environmental features Duplex printing Save paper by using the manual duplex printing option. Automatic duplex printing is available with the HP LaserJet Pro 400 color MFP M475dn and HP LaserJet Pro 400 color MFP M475dw models. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.
Product views Front view 6 1 Document feeder cover 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Color touch screen control panel 6 Control-panel-adjustment lever 7 DIMM access door 8 Walk-up USB printing port 9 On/Off button 10 Optional Tray 3 11 Tray 2 (access for clearing jams) 12 Tray 1 13 Print-cartridge-door handle 14 Output bin stop 15 Output bin Chapter 1 Product basics ENWW
Back view ENWW 1 Fax ports 2 Network port 3 Hi-Speed USB 2.
Interface ports 8 1 Telephone “line out” port for attaching an extension phone, answering machine, or other device 2 Fax “line in” port for attaching fax line to product 3 Network port 4 Hi-Speed USB 2.
Serial number and model number location The serial number and product model number label is at the back of the product. NOTE: ENWW Another label is inside the front door.
Control panel layout 1 Touch screen display 2 Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.
Buttons on the Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
2 ENWW Control panel menus ● Setup Menu ● Function specific menus 13
Setup Menu To open this menu, touch the Setup 14 ● HP Web Services ● Reports ● Quick Forms ● Fax Setup ● System Setup ● Service ● Network Setup Chapter 2 Control panel menus button.
HP Web Services menu Menu item Description Enable Web Services Enables HP Web Services so you can use HP ePrint and the Apps menu. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address. Use the Apps menu to print directly from select Web applications. Display E-Mail Address Select whether to display the product's IP address on the control panel.
Reports menu Use the Reports menu to print reports that provide information about the product. 16 Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are listed. Configuration Report Prints a list of all the product settings. Includes basic network information when the product is connected to a network.
Quick Forms menu Menu item Sub-menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1/8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1-Column Prints pages that have preprinted lines with check boxes 2-Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape ENWW Setup Menu 17
Fax Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Fax Set-Up Utility Basic Setup Description This is a tool for configuring the fax settings. Follow the onscreen prompts and select the appropriate response for each question. Time/Date (Settings for time format, current time, date format, and current date.) Sets the time and date setting for the product. Fax Header Enter your fax number.
Menu item Sub-menu item Sub-menu item Description Distinctive Ring All Rings* If you have distinctive ring phone service, use this item to configure how the product responds to incoming calls. Single ● All Rings: The product answers all ring patterns or calls that come through the telephone line. ● Single: The product answers any calls that produce a single-ring pattern. ● Double: The product answers any calls that produce a double-ring pattern.
Menu item Sub-menu item Sub-menu item Description Billing Codes On Enables the use of billing codes when set to On. A prompt appears where you can enter the billing code for an outgoing fax. Off* Extension Phone On* Off Stamp Faxes On When this feature is enabled, you can press the 1-2-3 buttons on the extension phone to cause the product to answer an incoming fax call. Sets the product to print the date, time, sender's phone number, and page number on each page of incoming faxes.
System Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Language (List of available control-panel display languages.) Paper Setup Default Paper Size Sub-menu item Sub-menu item Description Sets the language in which the control panel displays messages and product reports. Letter Sets the size for printing internal reports, faxes, or any print job that does not specify a size.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Adjust Tray X1 Shift Use the X1 Shift setting to center the image from side to side on a single-sided page or for the second side of a two-sided page. X2 Shift Y Shift Use the X2 Shift setting to center the image from side to side on the first side of a two-sided page. Use the Y Shift setting to center the image from top to bottom on the page.
Menu item Sub-menu item Product Security On Sub-menu item Sub-menu item Description Sets the product-security feature. If you select the On setting, you must set a password. Off USB Flash Drive On Enable or disable printing directly from the USB port on the front of the product. Off Disable Fax On Enable or disable the Fax feature. Off Supply Settings Black Cartridge Very Low Setting Prompt Set how the product behaves when the black print cartridge reaches the very low threshold.
Menu item Sub-menu item Sub-menu item Sub-menu item Description Color Cartridges Very Low Setting Stop Set how the product behaves when the one of the color print cartridges reaches the very low threshold. Prompt ● Prompt: The product stops printing and prompts you to replace the print cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never.
Menu item Sub-menu item Sub-menu item Store Usage Data On Supply* Not on Supply Sub-menu item Description The product automatically stores print cartridge usage data in its internal memory. It can also store this data on memory chips in the print cartridges. Select the Not on Supply option to store the data only in the product memory. The information stored on the print cartridge memory chip helps HP design future products to meet our customers' printing needs.
Service menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Fax Service Clear Saved Faxes Clears all faxes in memory. Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line. A fax test report is printed indicating the results. Print T.
Menu item Sub-menu item Restore Defaults HP Smart Install Sub-menu item Description Sets all settings to the factory default values On* Enable or disable the HP Smart Install tool. Off Disable the tool if you want to connect to a network by using an Ethernet cable. If you disable HP Smart Install, you must use the product software CD to install the product software.
Network Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting. Menu item Sub-menu item Sub-menu item Description Wireless Menu Wireless Direct Settings Wireless Direct On/Off Enables or disables the Direct Wi-Fi wireless access feature. Wireless Direct Name Set the product's Direct Wifi name, so you can access it from other wireless devices that support the Wi-Fi Direct protocol. Wireless Direct Mode Set the product's Direct Wifi mode.
Menu item Sub-menu item HTTPS Enforcement Yes Sub-menu item Description Sets the product so that it communicates only with Web sites that use hypertext transfer protocol secure (HTTPS). No* Restore Defaults ENWW Resets all network configurations to their factory defaults.
Function specific menus The product features function-specific menus for copying, faxing, and scanning. To open these menus, touch the button for that function on the control panel. Copy menu To open this menu, touch the Copy button, and then touch the Settings... button. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes.
Menu item Sub-menu item Multi-Page Copy Off* On Collation On* Sub-menu item Description When this feature is on, the product prompts you to load another page onto the scanner glass or to indicate that the job is complete. Specifies whether to collate copy jobs Off Tray Select Auto Select* Specifies which tray to use for copies. Tray 1 Tray 2 Two Sided 1-Sided to 1-Sided* Specifies the duplex setting for copies.
Fax menu To open this menu, touch the Fax button, and then touch the Fax Menu button. Menu item Sub-menu item Sub-menu item Description Fax Reports Fax Confirmation On Every Fax Sets whether the product prints a confirmation report after a fax job. On Send Fax Only On Receive Fax Only Never* Include First Page On* Off Fax Error Report On Every Error* Sets whether the product includes a thumbnail image of the first page of the fax on the report.
Menu item Sub-menu item Sub-menu item Description Fax Job Status Fax Resolution Displays pending fax jobs, and allows you to cancel pending fax jobs. Standard Sets the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Menu item Sub-menu item Sub-menu item Print Report Now Prints a list of all the individual and group dial entries in the phone book. Change Defaults Description Opens the Fax Setup menu. Scan menu Menu item Sub-menu item Sub-menu item Description Scan to USB Drive Scan File Type JPEG Scans a document and stores it as a .PDF file or .JPEG image on the USB flash drive. NOTE: Touch the Settings... button to access the sub menus.
USB Flash Drive Menu item Description Print Documents Prints documents stored on the USB drive. Use the arrow buttons to scroll through the documents. Touch the names of documents that you want to print. Touch the summary screen to change settings such as the number of copies, the paper size, or the paper type. Touch the Print button when you are ready to print the documents. ENWW View and Print Photos Previews photos on the USB drive. Use the arrow buttons to scroll through the photos.
36 Chapter 2 Control panel menus ENWW
3 ENWW Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ● Software for other operating systems 37
Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation Print and scan drivers only ● Windows XP (32-bit, Service Pack 2) ● Windows 2003 Server (32-bit, Service Pack 3) ● Windows Vista (32-bit and 64-bit) ● Windows 2008 Server ● Windows 7 (32-bit and 64-bit) ● Windows 2008 Server R2 The product supports the following Windows printer drivers: ● HP PCL 6 (this is the default printer driver includ
HP UPD PCL 5 HP UPD PCL 6 ENWW ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferr
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers.
Remove the printer driver from Windows Windows XP 1. Click the Start button, , and then click the Printers and Faxes item. 2. Find and right-click the product from the list, and then click the Delete item. 3. From the File menu, click the Server Properties item. The Print Server Properties dialog box opens. 4. Click the Drivers tab, and in the list, select the driver to be removed. 5. Click the Remove button, and then click the Yes button to confirm the removal. Windows Vista 1.
Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint Other Windows components and utilities ● HP Smart Install — automates the printing system installation ● Online Web registration ● HP LaserJet Scan ● PC Fax Send ● HP Device Toolbox ● HP Uninstall ● HP Help & Learn Center ● Reconfigure your HP device ● HP Fax Setup Wizard ● HP LaserJet Customer Participation Program Software for other operating systems OS Software UNIX For HP-UX and Solaris ne
4 ENWW Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Use AirPrint ● Fax with Mac ● Scan with Mac ● Solve problems with Mac 45
Software for Mac Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers.
Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cable to the product and to the network. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. Install the software ENWW 1. Install the software from the CD. Click the product icon, and follow the onscreen instructions. 2.
Install software for Mac computers on a wireless network Before installing the product software, make sure the product is not connected to the network using a network cable. Make sure your Mac computer is connected to the same wireless network to which you plan to connect the product. Use one of the following procedures to connect the product to the wireless network.
5. Click the plus (+) symbol in the lower left corner of the Printer Names column. By default, Mac OS X uses the Bonjour method to find the product over the local network and add it to the printer pop-up menu. This method is best in most situations. If Mac OS X cannot find the HP printer driver, an error message displays. Reinstall the software. 6. Print a page from any program to make sure that the software is correctly installed.
NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box.
Software for Mac computers HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, open the Hewlett-Packard folder, and then click HP Utility.
You can also access the HP Embedded Web Server from the Safari Web browser: 1. Select the page icon in the left side of the Safari toolbar. 2. Click the Bonjour logo. 3. In the list of printers, double-click this product. The HP Embedded Web Server opens. HP ePrint With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an HP ePrint-enabled product.
Basic print tasks with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option.
Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
6. Go to the product, and remove any blank paper that is in Tray 1. 7. Insert the printed stack face-up with the bottom edge feeding into the printer first in Tray 1. You must print the second side from Tray 1. 8. If prompted, press the appropriate control-panel button to continue.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applications To use AirPrint, the product must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint.
Fax with Mac To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. In the Printer pop-up menu, select the fax print queue that you want to use. 4. In the Copies field, adjust the number of copies if necessary. 5. In the Paper Size pop-up menu, adjust the paper size if necessary. 6. In the Fax Information area, enter the fax number of one or more recipients.
Scan with Mac Use the HP Scan software to scan images to a Mac computer. 1. Load the document onto the scanner glass or into the document feeder. 2. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 3. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 4. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button.
Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 283.
5 ENWW Connect the product with Windows ● Printer sharing disclaimer ● Use HP Smart Install to connect to a computer, a wired network, or a wireless network ● Connect with USB ● Connect to a network with Windows 61
Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. Use HP Smart Install to connect to a computer, a wired network, or a wireless network The software installation files are in the product memory. The HP Smart Install program uses a USB cable to transfer the installation files from the product to your computer.
HP Smart Install for Windows wireless networks, method 1: Use the product control panel NOTE: Use this method only if you know your wireless network SSID and password. 1. On the product control panel, touch the Wireless button. Touch the Wireless Menu button, and then touch the Wireless Setup Wizard item. Follow the instructions to complete the wireless setup. 2. On the product control panel, touch the wireless status address. 3.
Connect with USB NOTE: Use this procedure if you are not using the HP Smart Install. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. CD installation 64 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. 3.
Connect to a network with Windows Supported network protocols To connect a networking-equipped product to a network, you need a network that uses one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) ● LPD Printing ● SLP ● WS-Discovery Install the product on a wired network with Windows NOTE: Use this procedure if you are not using the HP Smart Install. Obtain the IP address ENWW 1. Connect the network cable to the product and to the network. Turn the product on. 2.
5. Find the IP address on the configuration report. Jetdirect Page HP Color LaserJet Page 1 Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Connect through a wired network option, and then click the Next button. 5. From the list of available printers, select the printer that has the correct IP address. 6. Click the Finish button. 7.
Connect the product to a wireless network using WPS If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the product on a wireless network. button. 1. From the Home screen on the product control panel, touch the Wireless 2. Touch the Wireless Menu button, and then touch the Wi-Fi Protected Setup button. 3. Use one of these methods to complete the setup: ● Pushbutton: Select the Pushbutton option and follow the instructions on the control panel.
connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection. 1. Insert the software CD into the computer CD tray. 2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option. Connect the USB cable to the product when prompted. CAUTION: Do not connect the USB cable until the installation program prompts you. 3.
Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network. 1. Type the product IP address into the address line of a Web browser. Click the Networking tab, and click the Security link. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. 2. Type the new password in the New Password box and in the Verify password box. 3.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays 71
Understand paper use This product supports a variety of paper and other print media. Paper or print media that does not meet the following guidelines might cause poor print quality, increased jams, and premature wear on the product. It is possible for paper to meet all of these guidelines and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control.
ENWW Media type Do Do not Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product.
Change the printer driver to match the paper type and size in Windows 74 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a paper type from the Paper type drop-down list. 6. Click the OK button.
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A5 148 x 210 mm (5.83 x 8.27 inches) A6 105 x 148 mm (4.13 x 5.83 inches) B5 (JIS) 182 x 257 mm (7.17 x 10.
Table 6-2 Supported envelopes and postcards (continued) 76 Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.
Supported paper types and tray capacity Table 6-3 Tray 1 Paper type Weight Capacity1 Paper orientation Every day: 60 to 90 g/m2 (16 to 24 lb) Up to 50 sheets Side to be printed on face-up, with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2, 3 Up to 5 mm (0.2 in) stack height Side to be printed on face-up, with the top edge at the back of the tray Up to 176 g/m2 (47 lb)2, 3 Up to 5 mm (0.
Table 6-3 Tray 1 (continued) Paper type Weight Other: ● Color laser transparency4 ● Labels4 ● Letterhead ● Envelope4 ● Preprinted ● Prepunched ● Colored ● Rough ● Tough4 1 2 3 4 Capacity1 Paper orientation Up to 50 sheets, or 10 envelopes Side to be printed on face-up, with the top edge toward the product Capacity can vary depending on paper weight and thickness, and environmental conditions. The product supports up to 220 g/m2 (59 lb) for glossy, glossy photo paper, and postcards.
Table 6-4 Tray 2 and Tray 3 (continued) Media type Weight Capacity1 Paper orientation Photo/cover Up to 163 g/m2 (43 lb)2 ● Up to 12.5 mm (0.
Load paper trays Load Tray 1 80 1. Open Tray 1. 2. Pull out the extension tray.
3. If you are loading long sheets of paper, flip out the extension. 4. Extend the paper guides fully (callout 1) and then load the paper stack into Tray 1 (callout 2). Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-up and the top toward the product. Load Tray 2 or optional Tray 3 1. Pull the tray out of the product.
2. Slide open the paper length and width guides. 3. To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you. NOTE: When it is loaded with Legal-size paper, the tray extends from the front of the product approximately 64 mm (2.5 inches). 4. 82 Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the paper-size marking in the bottom of the tray.
5. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 6. Slide the tray into the product. Load the document feeder The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper. CAUTION: To prevent damage to the product, do not load an original document that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.
84 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper.
Configure trays By default, the product pulls paper from Tray 1. If Tray 1 is empty, the product pulls paper from Tray 2, or Tray 3 if it installed. Configuring the tray on this product changes the heat and speed settings to obtain the best print quality for the type of paper that you are using. If you are using special paper for all or most print jobs on the product, change this default setting on the product.
86 Chapter 6 Paper and print media ENWW
7 Print cartridges The information contained herein is subject to change without notice. For the latest User Guide information go to www.hp.com/go/LJColorMFPM375_manuals or www.hp.com/go/ LJColorMFPM475_manuals.
Supplies views Print cartridge views 88 1 Cartridge memory chip 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems.
Manage print cartridges Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output. Change settings for print cartridges Print when a print cartridge is at estimated end of life Supply-related notifications are communicated on the product control panel. ● A Low message—where is the color cartridge—appears when a print cartridge is nearing the estimated end of its useful life.
Enable or disable the At Very Low settings from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new print cartridge. 1. From the Home screen on the control panel, touch the Setup 2. Open the following menus: 3. ● System Setup ● Supply Settings ● Black Cartridge or Color Cartridges ● Very Low Setting button.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the EconoMode check box.
Replacement instructions Replace the print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 92 1. Open the front door. 2. Pull out the print-cartridge drawer.
3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging. 5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
94 6. Remove the orange, plastic shield from the bottom of the new print cartridge. 7. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new print cartridge into the product.
9. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Recycle the sealing tape. 10. Close the print-cartridge drawer. 11. Close the front door. 12. Place the old print cartridge, the sealing tape, and the orange plastic shield in the box for the new print cartridge. Follow the recycling instructions that are included in the box.
Solve problems with supplies Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. NOTE: If you are using a draft print setting, the printing might appear light.
Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. ENWW 1. At the control panel, press the OK button to open the menus. 2.
Interpret the Print Quality Page 1. On the product control panel, open the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times and reinstall it.
Interpret control panel messages for supplies 10.100X Supply Memory Error Description A specific print cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. Recommended action Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product.
Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended.
Recommended action No action necessary. Incompatible Description You have installed a print cartridge that is intended for use in a different HP product model. The product might not function correctly with this print cartridge installed. Recommended action Install the correct print cartridge for this product. Install [color] cartridge Description One of the color cartridges is not installed with the door closed. Recommended action Install the indicated color cartridge.
Recommended action To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached very low, HP's premium Protection Warranty on that supply has ended.
Recommended action Press the OK button to continue printing. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using unsupported supplies is not covered under HP warranty. Used in use Description You are using a print cartridge that reached the default low threshold while it was installed in a product. Recommended action Printing can continue, but consider having a replacement supply on hand.
Recommended action Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow. Yellow Very Low Description The print cartridge is at the end of its useful life. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. When you choose to replace the very low print cartridge, color printing resumes automatically.
106 Chapter 7 Print cartridges ENWW
8 ENWW Print tasks ● Cancel a print job ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing 107
Cancel a print job 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. 108 You can also cancel a print job from a software program or a print queue.
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Get help for any printing option with Windows 1. 110 Click the Help button to open the online Help.
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. 112 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 114 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper.
Print on both sides (duplex) with Windows Print on both sides manually with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed side facing down in Tray 1. 6. On the control panel, press the OK button to print the second side of the job. Automatically print on both sides with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job.
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. 120 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option.
Set color options with Windows 122 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web Services b. Touch the Enable Web Services button. button. 2.
Additional print tasks with Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section. 6. In the Print All Text as Black drop-down list, select the Enabled option. Print on preprinted letterhead or forms with Windows 1.
3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options.
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies with Windows 1. 126 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. 128 Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First page only check box.
3. Click the Finishing tab. 4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.
6. Retrieve the printed stack from the output bin, and maintaining the same orientation, place it with the printed-side facing down in Tray 1. 7. On the control panel, touch the OK button to print the second side of the job.
Walk-up USB printing This product features printing from a USB flash drive, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: ● .PDF ● .JPEG 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch one of the following options. 3.
4. To print photos, touch the View and Print Photos item, and then touch the preview image for each photo that you want to print. Touch the Done button. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the photos. 5. To scan a document and save it as a .JPEG or .PDF file onto the USB drive, load the document onto the scanner glass or into the document feeder. Touch the Scan to USB Drive item. Touch the Settings... button to adjust the scan settings.
138 Chapter 8 Print tasks ENWW
9 ENWW Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen 139
Adjust color Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 140 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Clear the HP EasyColor check box. 5. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings.
Table 9-1 Manual color options Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. ● Light sets trapping at a minimal level. Adaptive halftoning is on.
Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.
Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
10 Copy ENWW ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides 145
Use copy functions Copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. Multiple copies 146 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button.
3. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 4. Touch the Black or Color button to start copying. Copy a multiple-page original ENWW 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. From the Home screen, touch the Copy button. 3. Touch the ID Copy button. 4.
Cancel a copy job 1. Touch the Cancel button on the product control panel. NOTE: If more than one process is running, touching the Cancel process and all pending processes. 2. button clears the current Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then touch the Reduce/Enlarge button.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch the Black or Color button to start copying.
Make color or black and white copies ENWW 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying.
Copy settings Change copy quality The following copy-quality settings are available: ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2.
Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. This can cause vertical streaks on copy jobs from the document feeder, and specks on copy jobs from the flatbed scanner glass. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid.
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Black or Color button to start copying.
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings... button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5. Touch the Black or Color button to start copying. Restore copy default settings 1. From the Home screen, touch the Copy button. 2.
Copy photos NOTE: 156 Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then touch the Optimize button. 4. Touch the Picture button. 5. Touch the Black or Color button to start copying.
Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths. ENWW 1. In Tray 1, load paper that is large enough for the largest page in the original document. 2.
Copy on both sides Copy on both sides automatically (duplex models only) 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings... button, and then open the Two Sided menu. 4. Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2Sided option. 5. Touch the Black or Color button to start copying.
Copy on both sides manually 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Black or Color button to start copying. 4. Remove the printed copy from the output bin, and load the pages into Tray 1 with the printed side down and the top edge at the back of the tray.
5. Load the next page of the document onto the scanner glass or into the document feeder. 6. From the Home screen, touch the Copy button. 7. Touch the Black or Color button to start copying. 8. Repeat these steps until the copy is complete.
11 Scan ENWW ● Use scan functions ● Scan settings ● Scan a photo 161
Use scan functions Use the product to scan a document from the scanner glass or document feeder. For duplex models, you can also create two-sided scans. Scan methods Perform scan jobs in the following ways. ● Scan to a USB flash drive from the product control panel.
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program. Scan from a TWAIN-compliant program Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner.
Scan settings Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
Scan a photo ENWW 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB Drive button. The control panel shows a summary of scan settings. Touch this screen to adjust any settings. 5. Touch the Scan button to scan the document and save it in a folder on the USB flash drive.
168 Chapter 11 Scan ENWW
12 Fax ENWW ● Set up fax ● Use the phone book ● Set fax settings ● Use fax ● Solve fax problems ● Regulatory information and warranties 169
Set up fax Install and connect the hardware Connect fax to a telephone line ▲ Connect the telephone cable provided with the product to the fax “line in” port and to the telephone jack on the wall. on the product The product is an analog faxing device. HP recommends using the product on a dedicated analog telephone line. If you are using a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly.
3. ENWW Remove the plastic insert from the "telephone line out" port (the port that is marked with the telephone icon).
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into the product “telephone line out” port . Plug the other end of the telephone cord into the fax “line in” port. NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. 5. 172 To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the answering machine “line” port. 7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their power sources.
Setup for stand-alone fax 1. Unpack and set up the product. 2. From the Home screen, touch the Setup 3. Touch the Fax Setup menu. 4. Touch the Fax Set-Up Utility button. 5. Follow the on-screen prompts and select the appropriate response for each question. button. NOTE: The maximum number of characters for the fax number is 20. NOTE: The maximum number of characters for the fax header is 25.
Use of common localized letters in fax headers When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special characters. Use the HP Fax Setup Wizard If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the HP Fax Setup Wizard. ENWW 1. Click Start, and then click Programs. 2.
Use the phone book You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Individual Setup button to create a speed dial entry. 5. Touch an unassigned number from the list. 6.
Delete phone book entries You can delete all phone book entries that are programmed in the product. CAUTION: After phone book entries are deleted, they cannot be recovered. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. Use speed dials Create and edit speed-dial entries 1.
Delete speed-dial entries 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. Manage group-dial entries Create and edit group-dial entries 1. Create an individual entry for each fax number that you want in the group. a. From the Home screen, touch the Fax button. b.
ENWW 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete.
Set fax settings Send fax settings Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Detect Dial Tone button, and then touch the On button. button. Set tone-dialing or pulse-dialing Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone.
3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-communication-error option If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On. 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Scroll to and touch the Redial if Comm.
Set the default resolution setting 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Advanced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. button. Cover-page templates Several business and personal fax cover-page templates are available in the PC Fax Send software program. NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates.
NOTE: After the product prints this report, it deletes all billing data. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Scroll to and touch the Print Billing Report button. Receive fax settings Set fax forwarding You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax.
To set or change the answer mode, complete the following steps: 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the Answer Mode button, and then touch the name of the option that you want to use. button. Block or unblock fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel.
Type of telephone line Recommended rings-to-answer setting Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-panel display. (The minimum and maximum number of rings allowed varies by country/region.) One line with two separate numbers and a ring-pattern service One or two rings.
To change ring patterns for call answering, complete the following steps: 1. From the Home screen, touch the Setup 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Touch the Distinctive Ring button, and then touch the name of an option. button. Use autoreduction for incoming faxes If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).
Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen, touch the Setup 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setting that you want to adjust, and then touch one of the options. Repeat this step for each volume setting. button. Set stamp-received faxes The product prints the sender identification information at the top of each received fax.
4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touch the OK button, confirm the password by entering it a second time, and then touch the OK button to save the password.
Use fax Fax software Supported fax programs The PC fax program that came with the product is the only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.
The HP LaserJet product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters. DSL A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals.
Fax memory Fax memory contents are retained when there is a loss of power The flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.
5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax.
4. Use the keypad to type the fax number. 5. Touch the Start Fax button. Use speed dials and group-dial entries 194 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start Fax button.
Send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. You can fax electronic documents from a computer if you meet the following requirements: ● The product is connected directly to the computer or to a network to which the computer is connected.
Send a fax by dialing from a telephone connected to the fax line Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming. NOTE: The telephone must be connected to the product "telephone" port . 1. Load the document into the document feeder. 2.
1. Load the document into the document feeder. 2. From the Home screen, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax Later button. 6. Use the keypad to enter the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send the fax. Touch the OK button. 8. Use the keypad to type the fax number. Touch the OK button.
Receive a fax Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. When a color print cartridge becomes very low, the product prints in black only to prevent fax interruptions. To configure the product to print in color and use the remaining toner in the print cartridge past very low, follow these steps: 1. On the product control panel, touch the Setup button. 2.
Reprint faxes 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Receive Options button. 4. Touch the Reprint Faxes button. 5. Touch the entry for the fax that you want to reprint.
Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a.
4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen. NOTE: The product must be connected to a computer with internet access to upgrade firmware. ◦ 4. Resend the fax.
Fax error messages Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Check that the Redial if Busy option is enabled. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box. Fax is busy. Redial pending.
NOTE: Turning off error-correction mode can reduce the quality of the fax image. Connect the product to a different phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box. Fax Send error. Description An error occurred while trying to send a fax. Recommended action Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Start Fax button.
Recommended action If you are using the Private Receive feature, print all received faxes to regain some memory. If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Saved Faxes option. Fax storage is full. Canceling the fax send. Description During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call. Make sure that the phone cord from the wall telephone jack is plugged into the line port. Plug the product phone cord into a jack for another phone line. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.
If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.
Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features. Code number Description 232 Possible causes include the following: ● A communication failure has occurred between the two machines. ● The user at the remote machine may have pressed the Stop button. ● The power at the remote machine has been interrupted, or deliberately turned off causing the fax session to be interrupted.
Code number Description 344-348 Possible causes include the following: ● The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. ● The user at the remote machine may have pressed the Stop button. ● In rare instances, incompatibility between the two machines can cause the remote machine to simply terminate the call. To solve the issue, try the following steps: 381 1.
Print all fax reports Use this procedure to print all of the following reports at one time: ● Last Call Report ● Fax Activity Log ● Phone Book Report ● Junk Fax List ● Billing Report (when Billing Codes are turned on) ● Configuration Report ● Usage Page 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4. Touch the Print All Fax Reports button. Print individual fax reports 1. From the Home screen, touch the Fax button. 2.
Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1. From the Home screen, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Fax Reports button. 4.
Change the fax speed The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast (V.34). You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device.
● ● From the control panel, change the Fax Speed option to the Medium (V.17) setting or Slow (V. 29) setting. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu. e. Select the correct setting. button. Turn off the Error Correction option. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the Off setting. button.
c. Open the Fax Service menu. d. Select the Run Fax Test item. The Fax is busy. message appears ● Try sending the fax again. ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Check for a dial tone on the phone line by using the Start Fax button. ● Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
Document feeder paper jam ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original to letter, A4, or legal size paper, and then resend the fax. The Fax storage is full. message appears ● Turn the product off then on. ● Print stored faxes that have not been printed. ● ● a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c.
The control panel displays the message "Storing page 1" and does not progress beyond that message ● Delete stored faxes from memory. a. From the Home screen, touch the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Select the Clear Saved Faxes item. button. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off then on. 3.
Unable to use speed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Dial Prefix menu. e. Select the On setting. button. Unable to use group dials ● Make sure that the fax number is valid.
d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel.
Solve problems receiving faxes ● The fax does not respond ● An error message displays on the control panel ● A fax is received but does not print ● Sender receives a busy signal ● No dial tone ● Cannot send or receive a fax on a PBX line The fax does not respond The fax has a dedicated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
d. Open the Rings to Answer menu. e. Select the correct setting. ● Plug the answering machine into the “telephone” port. ● If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device. When detecting a voice call, the product generates a ring tone that alerts you to pick up the telephone handset. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d.
e. Open the Distinctive Ring menu. f. Select the correct setting. ● Buy a dedicated line for faxing. ● Set the Answer Mode option to the Manual setting. a. From the Home screen, touch the Setup b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Manual setting. button. NOTE: You must be present to receive faxes. The product is connected to a DSL phone service ● Check the installation and features.
An error message displays on the control panel The No fax detected. message appears NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message appears on the control panel. ● Ask the sender to resend the fax. ● Make sure that the telephone cord from the product is plugged into the wall telephone jack. ● Try a different phone cord. ● Plug the product phone cord into a jack for another phone line.
● ● d. Open the Error Correction menu. e. Select the Off setting. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu. d. Select the Print Log Now option. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.
A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax. If you do not know the password, contact the product administrator. NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.
Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. Open the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. menu. NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction setting from the control panel. a. Open the Setup b. Open the Service menu. c. Open the Fax Service menu. d.
d. Open the Default Paper Size menu. e. Select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper. a. Open the Setup b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fit to Page menu. e. Select the On setting. menu. NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.
228 Chapter 12 Fax ENWW
13 Manage and maintain ENWW ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Install memory DIMMs ● Clean the product ● Product updates 229
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the HP Embedded Web Server. 1. From the Home screen, touch the Setup 2. Touch the Reports button. 3.
Menu Item Description Diagnostics Page Prints diagnostic information about calibration and color quality Print Quality Page Prints a page that helps solve problems with print quality ENWW Print information pages 231
Use the HP Embedded Web Server This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
● View and change network configuration ● Set, change, or clear the product security password. NOTE: Changing network settings in the EWS might disable some of product software or features. Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders.
Economy settings Print with EconoMode EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge. 1. On the File menu in the software program, click Print. 2.
Set the Auto Power Down delay 1. From the Home screen, touch the Setup 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Auto Power Down ● Power Down Delay button. Select the time for the power-down delay. NOTE: The default value is 30 minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake.
Install memory DIMMs This product comes with 192-megabyte (MB) random-access memory installed. You can install an additional 256-megabyte of memory for the product by adding a dual inline memory module (DIMM). You can also install a font DIMM to allow the product to print characters (for example, Chinese language or the Cyrillic alphabet characters). CAUTION: Static electricity can damage electronic parts.
4. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. CAUTION: Static electricity can damage electronic parts. When handling electronic parts, either wear an antistatic wrist strap, or frequently touch the surface of the antistatic package and then touch bare metal on the product. ENWW 5. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
7. Push down on the DIMM until both latches engage the DIMM. When the installation is correct, the metal contacts are not visible. NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type. 8. Reinsert the DIMM access door. 9. Close the DIMM access door. 10. Reconnect the power cable and USB or network cable, and then turn on the product.
Enable memory Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista 1. Click Start. 2. Click Settings. 3. Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view). 4. Right-click the product driver icon, and then select Properties. 5. Click the Device Settings tab. 6. Expand the area for Installable Options. 7. Next to Automatic Configuration, select Update Now. 8. Click OK.
Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. 2. Print a configuration page. 3. Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation.
Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the paper path from the product control panel 1. From the Home screen, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4.
3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. 5.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen.
Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/go/LJColorMFPM375 or www.hp.com/go/LJColorMFPM475. Click Support & Drivers, click the operating system, and then select the download for the product.
14 Solve problems ENWW ● Self help ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac 245
Self help In addition to the information in this guide, other sources are available that provide helpful information. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information.
Problem-solving checklist Follow these steps when trying to solve a problem with the product.
Step 4: Test copy functionality 1. Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the configuration page onto the scanner glass and make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
Factors that affect product performance Several factors affect the time it takes to print a job: ● The software program that you are using and its settings ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● Whether the product is printing in color or in monochrome ● The type of USB flash drive, if you are
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
ENWW 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.
Clear jams Jam locations Jams can occur in these locations: 1 Document feeder 2 Rear door 3 Output bin 4 Tray 1 5 Tray 2 6 Tray 2 jam-access area Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out.
4. Close the document feeder roller assembly. 5. Close the document feeder cover. 6. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
Clear jams in Tray 1 1. Pull the jammed sheet from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. 2. Pull out Tray 2 and place it on a flat surface. 3. Lower the jam-access tray.
4. Remove the jammed sheet by pulling it straight out. 5. Push the jam-access tray up to close it, and then replace Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Clear jams in Tray 2 1. Open Tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Clear jams in the fuser area 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. 258 Close the rear door.
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message.
Clear jams in the duplexer (duplexing models only) 1. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. 3. If necessary, remove any visible paper from bottom side of the duplexing unit.
4. If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing unit. 5. If you can see the trailing edge of the paper, remove the paper from the product. 6. If you can see the leading edge of the paper, remove it from the product. 7. Close the rear door.
Improve print quality You can prevent most print-quality problems by following these guidelines.
3. Select a size from the Paper Size drop-down list, and then click the OK button. 4. Open the Finishing menu. 5. Select a type from the Media-type drop-down list. 6. Click the Print button. Adjust color settings in the printer driver Change the color theme for a print job ENWW 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list.
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings.
Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports.
Calibrate the product to align the colors If the printed output has colored shadows, blurry graphics, or areas that have poor color, you might need to calibrate the product to align the colors. Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment. If the blocks of color on that page are not aligned with each other, you need to calibrate the product. 1. On the product control panel, open the System Setup menu. 2.
Print the Supplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information. ENWW 1. At the control panel, press the OK button to open the menus. 2.
Interpret the Print Quality Page 1. On the product control panel, open the Reports menu. 2. Select the Print Quality Page item to print it. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.
3. Examine the surface of the green imaging drum on the bottom of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 5. If the imaging drum does not appear to be damaged, rock the print cartridge gently several times and reinstall it.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver. This driver is automatically installed unless you select a different one.
Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printed documents listed previously in this document. However, some print-quality problems occur only in copied documents. ● If streaks appear on copies made by using the document feeder, clean the small glass strip on the left side of the scanner assembly. ● If dots or other defects appear on copies made by using the scanner glass, clean the scanner glass and the white plastic backing.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 272 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1. You might be using a USB storage accessory or a file system that this product does not support.
The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
3. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit. 4. If the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the product 1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page. 2.
The product is disabled, or other network settings are incorrect ENWW 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary.
Solve wireless network problems ● Wireless connectivity checklist ● The control panel displays the message: The wireless feature on this product has been turned off ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communica
The control panel displays the message: The wireless feature on this product has been turned off 1. Touch the Wireless Menu button. 2. Touch the Turn Wireless On/Off button, and then touch the On button. The product does not print after the wireless configuration completes 1. Make sure the product is turned on and in the ready state. 2. Make sure you are connecting to the correct wireless network. 3. Make sure that the wireless network is working correctly. 4. 5. a.
Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure the product is turned on and in the ready state. 3. Turn off any third-party firewalls on your computer. 4. Make sure that the wireless network is working correctly. 5. 6. a.
The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2. Test network communication by pinging the network. 3. ENWW a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip times, the network is working.
Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the USB cable into a different USB port on the computer. An error message was displayed during the software installation Reinstall the product software.
Solve product software problems with Mac ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 285
Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Data stored on the print cartridge ● End User License Agreement ● OpenSSL ● Customer support 287
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 300 color MFP M375nw and HP LaserJet Pro 400 color MFP M475dn, and M475dw One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
4. ENWW TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation. 11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA. © 2009 Hewlett-Packard Development Company, L.P. Rev.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Customer support Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. 296 Get 24-hour Internet support www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.
C ENWW Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 297
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 300 color MFP M375nw 500 mm (19.7 inches) 483 mm (19.0 inches) 420 mm (16.5 inches) 28.2 kg (62.2 lb) HP LaserJet Pro 400 color MFP M475dn 500 mm (19.7 inches) 483 mm (19.0 inches) 420 mm (16.5 inches) 29.5 kg (65.0 lb) HP LaserJet Pro 400 color MFP M475dw 500 mm (19.7 inches) 483 mm (19.0 inches) 420 mm (16.5 inches) 29.5 kg (65.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for telecom (fax) products ● Additional statements for wireless products 299
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1002-03-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1002-02&-04 Rel.1.
Supplementary Information: The product herewith complies with the requirements of the R&TTE; Directive 1999/5/EC Annex II and Annex IV, EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, the EuP Directive 2005/32/EC and carries the CE-Marking accordingly. This Device complies with Part 15 of the FCC Rules.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 300 color MFP M375nw, HP LaserJet Pro 400 color MFP M475dn, M475dw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden.
Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details see Declaration of Conformity issued by the manufacturer in another section of this manual.
certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. This equipment uses the following USOC jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant.
the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution can be particularly important in rural areas.
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.
Taiwan statement Vietnam Telecom wired/wireless marking for ICTQC Type approved products 318 Appendix D Regulatory information ENWW
Index A accessories ordering 285, 286 acoustic specifications 298 advanced setup fax 19 AirPrint 52, 57 answer mode, setting 184 answering machines, connecting 173 fax settings 185 anticounterfeit supplies 91 autoreduction settings, fax 187 B batteries included 303 billing codes, fax using 183 bin, output jams, clearing 259 locating 6 black and white scanning 165 blocking faxes 185 booklets creating (Windows) 133 busy signals, redialing options 181 C caller-ID boxes, connecting 172 Canadian DOC regulations
reducing 149 restore default settings 155 counterfeit supplies 91 cover pages printing (Mac) 54 printing on different paper (Windows) 129 custom print settings (Windows) 111 custom-size copies 149 custom-size paper settings Macintosh 53 customer support online 296 D darkness, contrast settings copy 154 fax 182 default gateway, setting 69 defaults, restoring 249 defects, repeating 99, 269 delaying fax sending 196 deleting faxes from memory 192 dial-tone detection settings 180 dialing from a telephone 196 pau
speed dials 194 stamp-received 188 unable to receive 219 unable to send 212 using DSL, PBX, or ISDN 190 using VoIP 191 V.
M Mac changing paper types and sizes 53 driver settings 50, 53 faxing 58 HP Utility 51 installing software 46 problems, troubleshooting 283 removing software 49 scanning from TWAINcompliant software 162 supported operating systems 46 Macintosh resize documents 53 support 296 Macintosh driver settings custom-size paper 53 watermarks 54 managing network 68 matching colors 144 material restrictions 303 Material Safety Data Sheet (MSDS) 304 media custom-size, Macintosh settings 53 first page 54 pages per sheet
paper path jams, clearing 258 paper pickup problems solving 250 paper size changing 74 paper sizes selecting 114 selecting custom 115 paper type changing 262 paper types changing 74 selecting 115 paper, ordering 286 paper, special printing (Windows) 126 pauses, inserting 180 PBX faxing 190 PCL drivers 38 universal 40 PCL font list 16 permanent resources 240 phone book, fax adding entries 194 deleting all entries 177 importing 176 phones receiving faxes from 173, 199 phones, connecting extra 173 phones, down
PCL font list 230 print quality page 16, 231 PS font list 230 service page 230 supplies status page 230 usage page 230 Reports menu 16 reports, fax error 211 printing all 210 reprinting faxes 187, 198 resize documents Macintosh 53 Windows 131 resizing documents copying 149 resolution fax 182 scanning 164 resource saving 240 restoring factory-set defaults 249 ring patterns 186 ring tones distinctive 186 rings-to-answer setting 185 S safety statements 310, 311 saving resources, memory 240 scale documents Maci
support online 296 supported media 75 System setup menu 21 T TCP/IP manually configuring IPv4 parameters 69 technical support online 296 telephones receiving faxes from 173, 199 telephones, connecting extra 173 telephones, downstream sending faxes from 196 temperature specifications environment 298 tips iii tone-dialing 181 toner cartridges.
326 Index ENWW
© 2011 Hewlett-Packard Development Company, L.P. www.hp.
