HP EliteBook Folio 1020 G1 Notebook PC HP EliteBook Folio 1020 G1 Special Edition Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 6 Display .................................................................................................................................................................... 6 Top ..
Bottom cover ..................................................................................................................................... 33 Display assembly components (panel, bezel, webcam, microphone) ............................................. 35 Keyboard ........................................................................................................................................... 40 SSD drive ........................................................................................
About the boot device order ............................................................................................................. 77 Choosing MultiBoot preferences ....................................................................................................... 77 Setting a new boot order in Computer Setup ................................................................. 77 Dynamically choosing a boot device using the f9 prompt .............................................
12 Backup and recovery in Windows 10 ............................................................................................................ 92 Creating recovery media and backups ................................................................................................................ 92 Creating HP Recovery media (select products only) ......................................................................... 92 Using Windows tools ................................................................
1 Product description Category Description Product Name HP EliteBook Folio 1020 G1 Notebook PC HP EliteBook Folio 1020 G1 Special Edition Notebook PC Processors Chipset Intel® Core® M processors: ● 5Y71, 1.2-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 4.5W ● 5Y51, 1.1-GHz (max turbo frequency 2.6-GHz), 4-MB L3 Cache, 4.5W Intel Broadwell Premium PCH-LP Integrated with processor Graphics Intel UMA Graphics with shared video memory Intel HD Graphics 5300 Panels 31.75-cm (12.5-in), eDP1.
Category Audio and video Description ● 128-GB (not available for Special Edition models) ● 128-GB, TLC (not available for Special Edition models) Two stereo speakers HD audio with DTS Studio Sound Integrated 720p webcam Integrated dual-array microphone Ethernet No direct Ethernet support. Ethernet available from accessory dongle. Wireless WLAN Integrated wireless local area network (WLAN) options by way of M.
Category Description 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m)(only available with 45-W 2-prong adapter 3-wire plug with ground pin (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.8 m) Batteries: 4-cell, 40-Whr, 2.4 Ahr long life polymer battery (required for Bang & Olufsen Limited Edition models) 4-cell, 36-Whr, 2.
Category Description ● Windows 8.1 Professional 64 MSNA (not available with Bang & Olufsen Limited Edition models) ● Windows 8.
Category Serviceability Description ● Windows 7 Professional 32 ● Windows 7 Enterprise 64 ● Windows 7 Enterprise 32 End user replaceable parts: ● AC adapter 5
2 External component identification Display Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant.
Component Description (5) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (6) Near Field Communication (NFC) antenna* (select models only) Send and receive wireless signals to communicate and transfer data/ info to and from your NFC-compatible devices. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description – or – Right-click the Start button, and then select Power Options. (2) Speaker grill Produce sound. (3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key.
Component Description Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (6) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Left Component (1) Description Security cable slot Attaches an optional security cable to the computer.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a headset. Also connects an optional headset microphone. This jack does not support optional microphoneonly devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Component (4) (5) Description AC adapter/Battery light Power connector ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
3 Illustrated parts catalog Computer major components Computer major components 15
Item Component (1) Display assembly, touch screen Spare part number NOTE: Non-touch display assemblies are spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 18. Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays.
Item (9) (10) Component Spare part number 128-GB, TLC 804215-001 128-GB 790051-001 Speakers (includes cable) For use in standard models 800583-001 For use in Bang & Olufsen Limited Edition models 837352-001 System board (includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
Display assembly subcomponents, non-touch models Item Component (1) Display hinge cover For use in models with an FHD display 790045-001 For use in Special Edition models with an QHD display 812204-001 (2) Webcam module 790068-001 (3) Display bezel (4) 18 Spare part number For use with FHD display panels 790046-001 For use in Special Edition models with QHD display panels 790075-001 Display Hinge Kit For use with FHD display panels 801211-001 For use with QHD display panels 801212-001
Item Component (5) Display panel (raw), 31.75-cm (12.
Mass storage devices Description Spare part number Solid-State Drive 512-GB 790057-001 512-GB, TLC 833661-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC 804216-001 256-GB 790055-001 180-GB 790052-001 180-GB, SED, SED, OPAL2 790053-001 128-GB, TLC 804215-001 128-GB 790051-001 External optical drive (DVD±RW Double Layer Drive) 659940-001 Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) – slim 721092-001 45-W HP Smart AC adapter (non-PFC) –
Component Spare part number For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom 490371-031 Power cord (3-pin, black, 1.
Component Spare part number Adapter, HDMI to VGA 701943-001 Lock, HP Ultraslim Keyed Cable Lock 703372-001 Mouse: HP USB optical travel mouse 757770-001 HP Comfort Grip wireless mouse 691922-001 HP Ultrathin Bluetooth Mouse for use with Special Edition models 811729-001 Top load case 679921-001 HP Slim Ultrabook Top Load Case 747078-001 HP Essential Backpack 679923-001 HP Slim Ultrabook Backpack 747079-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C
Spare part number CSR flag Description 490371-BB1 A Power cord for use in Israel (3-pin, black, 1.83-m) 490371-D01 A Power cord for use in Argentina (3-pin, black, 1.83-m) 490371-D61 A Power cord for use in India (3-pin, black, 1.
24 Spare part number CSR flag Description 755530-AB1 A Power cord (1.0 m, 3-pin) for use in Taiwan 755530-AD1 A Power cord (1.0 m, 3-pin) for use in South Korea 755530-AR1 A Power cord (1.0 m, 3-pin) for use in South Africa 755530-BB1 A Power cord (1.0 m, 3-pin) for use in Israel 755530-D01 A Power cord (1.0 m, 3-pin) for use in Argentina 755530-D61 A Power cord (1.0 m, 3-pin) for use in India 756748-005 N Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.
Spare part number CSR flag Description 790069-001 N NFC module 790070-001 N 31.75-cm (12.5-in) QHD raw display panel, non-touch 790071-001 N 35.6-cm (14.
26 Spare part number CSR flag Description 804214-171 N Keyboard with backlight for use in Saudi Arabia (includes keyboard cable and backlight cable) 804214-201 N Keyboard with backlight for use in Brazil (includes keyboard cable and backlight cable) 804214-211 N Keyboard with backlight for use in Hungary (includes keyboard cable and backlight cable) 804214-251 N Keyboard with backlight for use in Russia (includes keyboard cable and backlight cable) 804214-261 N Keyboard with backlight for
Spare part number CSR flag Description 837352-001 N Speaker assembly for use in Bang & Olufsen Limited Edition models (includes cable) 837353-001 N Keyboard with backlight for use in Bang & Olufsen Limited Edition models in the United States (includes keyboard cable and backlight cable) 837353-291 N Keyboard with backlight for use in Bang & Olufsen Limited Edition models in Japan (includes keyboard cable and backlight cable) 837353-B31 N Keyboard with backlight for use in Bang & Olufsen Limite
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 14 for details.
3. Clear the Allow Activation check box. 4. Select Save changes and exit.. Bottom cover Description Spare part number Bottom cover for use on models with FHD displays 790072-001 Bottom cover for use on Special Edition models with QHD displays 801209-001 Bottom cover for use in Bang & Olufsen Limited Edition models 837350-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer.
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover.
Display assembly components (panel, bezel, webcam, microphone) CAUTION: Be sure to disconnect the battery cable before removing any components from the computer. All display assemblies include WLAN antenna transceivers and cables. This section describes removing components from non-touch displays that do not require that you entirely remove the display assembly from the computer.
5. Disconnect the battery cable. Remove the display assembly components: 1. Position the computer upright, and open as far as possible. 2. To remove the display bezel: a. 36 Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
b. Remove the bezel. The display bezel is available using spare part number 790046-001 for use in models with FHD displays or 790075-001 for use in Special Edition models with QHD displays. 3. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone module is attached to the display enclosure with adhesive.
b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. 4. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure (1), and then rotate the top of the display panel downward (2) onto the keyboard.
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). Reverse this procedure to reassemble and install the display assembly components.
Keyboard Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 804214-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 22. Keyboard for use in Bang & Olufsen Limited Edition models NOTE: 837353-xx1 Available in the following countries: -001, -291, -B31 Before removing the keyboard, follow these steps: 1. Turn off the computer.
3. Disconnect the main keyboard cable from the system board (3). 4. Position the computer on its side and open. 5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer.
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). 7. Remove the keyboard. Reverse this procedure to install the keyboard.
SSD drive Description Spare part number Solid-state drive 512-GB 790057-001 512-GB, TLC 833661-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC 804216-001 256-GB 790055-001 180-GB 790052-001 180-GB, SED, OPAL2 790053-001 128-GB, TLC 804215-001 128-GB 790051-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Disconnect the battery cable. Remove the SSD: 1. 44 Remove the Phillips PM2.0×1.8 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive.
WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module. 2. Remove the Phillips PM2.0×1.8 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3.
Display assembly This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer, and the remove the bracket (2). The display brackets are available in the Bracket Kit using spare part number 800582-001. 3. Remove the cable from the routing clips in the right display bracket (1).
4. Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bracket to the right side of the computer, and then remove the bracket (3). The display brackets are available in the Bracket Kit using spare part number 800582-001. 50 5. Disconnect the display cable from the system board (1). 6. Remove the WLAN antenna from the clips and routing path built into the computer (2). 7. Disconnect the webcam cable from the system board (3). 8. Remove the three Phillips PM2.5×4.
9. Remove the computer from the display assembly (5). 10. If it is necessary to replace the display hinges: a. Run a non-marking tool along the edge of the hinge cover to disengage the cover from the display (1). b. Remove the hinge cover from the display (2). The display hinge cover is available using spare part number 790045-001 for models with an FHD display or 812204-001 for Special Edition models with a QHD display.
c. Remove the two Phillips PM2.5×5.2 screws (1) per hinge that secure the hinges to the display. d. Remove the acetate tape and antenna cable from the left hinge (2). e. Lift the display hinges off the display enclosure (3). Display hinges are available in the Display Hinge Kit, spare part number 801211-001 for FHD panels or 801212-001 for QHD panels. 11. To remove the display bezel: a.
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone module is attached to the display enclosure with adhesive.) b. Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. 13. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×1.
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). 14. If it is necessary to replace the display cable or the webcam cable, lift the webcam cable (1) or the display cable (2) from the display enclosure. The webcam and display cables are available in the Display Cable Kit using spare part number 801213-001 for use in models with FHD displays or 812203-001 for use in Special Edition models with QHD displays.
15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the display enclosure (1), and then remove the antennas from the enclosure (2). The antenna cables are available using spare part number 800580-001. The display enclosure is available using spare part number 800579-001 for models with FHD displays or 801208-001 for Special Edition models with QHD displays. Reverse this procedure to reassemble and install the display assembly.
RTC battery Description Spare part number RTC battery (includes double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery.
Heat sink NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink assembly 790073-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations.
Reverse this procedure to install the heat sink assembly. Battery Description Spare part number 4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 790074-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NFC module Description Spare part number NFC (Near Field Communication) module 790069-001 NFC cable kit (includes NFC cable and antenna) 804213-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
ForcePad (Touchpad) Description Spare part number ForcePad for use in models with FHD displays (includes cable) 790066-001 ForcePad for use in Special Edition models with QHD displays (includes cable) 814812-001 ForcePad for use in Bang & Olufsen Limited Edition models (includes cable) 837349-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer.
System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number Equipped with Intel Core M-5Y51 processor 790064-xxx Equipped with Intel Core M-5Y71 processor 790065-xxx Before removing the system board, follow these steps: 1.
2. Remove the WLAN antenna from the routing channel on the system board (1). 3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. 4. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board. Do not lift up on the narrow end of the board. 5. Pull the flat ribbon cable through the slit in the system board (2).
6. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board. Power button Description Spare part number Power button not spared Before removing the power button, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the button up and off the computer (2). Reverse the removal procedures to install the power button.
Speaker assembly Description Spare part number Speaker assembly for use in standard models (includes cable) 800583-001 Speaker assembly for use in Bang & Olufsen Limited Edition models (includes cable) 837352-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
6 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter. Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1.
7 Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
8 Using Setup Utility (BIOS) in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
● Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3. When the Setup Confirmation is displayed, press enter. 4.
9 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
10 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 88. 3.
Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support.
11 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
12 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 93. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 92.
13 Backing up, restoring, and recovering in Ubuntu Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Creating a restore image The Recovery Media Creator allows you to repair or restore the computer to its original factory state. You can create restore image DVDs using DVD±RW optical drives.
Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer before you begin this procedure. You can use Recovery Media Creator or the restore creation software to create a system restore image on a USB device. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 4GB of free space on the USB device.
Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs.
14 Specifications Computer specifications Metric U.S. Width 31.0 cm 12.2 in Depth 21.0 cm 8.27 in Height (non-touch) 1.57 cm 0.62 in Height (touch) 1.71 cm 0.67 in Non-touch (Equipped with FHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.22 kg 2.68 lbs Non-touch (QHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.00 kg 2.20 lbs Touch (QHD display (no touch), M.2 SSD, fingerprint reader, webcam, no NFC, WLAN module) 1.
35.6-cm (14.0-in) HD+ display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD+ (1600 x 900) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
35.6-cm (14.0-in) FHD display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD+ (1920 x 1080) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) 35.6-cm (14.
M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
15 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 20, 23 AC adapter/battery light 13 antenna cable removal 55 antenna, spare part number 19 audio, product description 2 audio-in (microphone) jack, identifying 12 audio-out (headphone) jack, identifying 12 B Backup and Restore 85 backup tools 84 backups 92, 98 creating 85 recovering 86 battery removal 60 spare part numbers 17, 24, 60 BIOS determining version 70, 75 downloading an update 71, 76 updating 70, 75 Blu-ray R/RE DVD±RW SuperMulti DL Drive precautions 29 Blu-ra
fingerprint reader board removal 61 spare part number 17, 25, 61 fingerprint reader bracket, illustrated 19 fn key, identifying 10 ForcePad removal 63 spare part number 16, 24, 26, 63 function keys, identifying 10 G graphics, product description 1 grounding guidelines 29 guidelines equipment 31 grounding 29 packaging 30 transporting 30 workstation 30 H hard drive precautions 29 hard drive cover spare part number 33 hard drive recovery 87, 90 HDMI port identifying 11 headphone (audio-out) jack 12 heat sink r
primary storage product description 1 processor product description 1 product description audio 2 chipset 1 display panel 1 docking 2 Ethernet 2 external media cards 2 graphics 1 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 3 serviceability 5 video 2 wireless 2 product name 1 R recover options 94 recovery 91 discs 93, 95 HP Recovery Manager 94 media 95 starting 95 supported discs 93 system 94
webcam module spare part number 18, 24, 38, 53 webcam/microphone module removal 37, 52 Windows Refresh 91 Reset 91 system restore point 92, 93 Windows 7 operating system DVD creating 84 using for restore 88 Windows 7 operating system media creating 84 using for restore 88 Windows key, identifying 10 Windows operating system DVD 91 Windows Startup Repair, using 86 Windows tools using 93 wireless light 8 wireless, product description 2 WLAN antennas, identifying 7 WLAN module removal 46 spare part numbers 16,
