HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Locating hardware ................................................................................................................. 10 Locating software .....................................................................................
Electrostatic discharge damage .................................................................. 43 Packaging and transporting guidelines ........................................ 44 Component replacement procedures ........................................................................................ 46 Service tag ............................................................................................................. 46 Battery .......................................................................
Backing up, restoring, and recovering .......................................................................... 104 Creating recovery media and backups ................................................................................... 104 Creating HP Recovery media .................................................................................. 105 Restore and recovery ............................................................................................................
viii
1 Product description Category Description Computer model equipped with AMD processor Computer model equipped with Intel processor Product Name HP ENVY m6 Notebook PC √ √ Processors ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) √ ● AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.
Category Description Processors (continued) ● Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.
Category Description Graphics Switchable discrete graphics: AMD Radeon™ HD 7670M with 2048-MB of dedicated video memory (128-MB × 16 DDR3 900-MHz × 8 pcs) Computer model equipped with AMD processor Computer model equipped with Intel processor √ Internal graphics: ● AMD Radeon HD 7660G graphics on computer models equipped with an AMD A10-4600M processor ● AMD Radeon HD 7640G graphics on computer models equipped with an AMD A8-4500M processor ● AMD Radeon HD 7520G graphics on computer models equip
Category Description Panel 15.6-in, white light-emitting diode (WLED), SVA, HD, slim (3.
Category Description Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Computer model equipped with AMD processor Computer model equipped with Intel processor √ √ Customer-accessible Serial ATA Supports the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm (not supported on computer models equipped with Windows 7 Starter, 32-bit operating system) ● 750-GB, 7200-rpm and 5400-rpm, 9.
Category Description Ethernet Wireless External media cards 6 Chapter 1 Product description Computer model equipped with AMD processor Computer model equipped with Intel processor Integrated 10/100/1000 network interface card (NIC) √ √ Integrated wireless local area network (WLAN) options by way of wireless module √ √ One or two WLAN antennas built into display assembly, varying by computer model √ √ Support for the following WLAN formats: √ √ ● Atheros 9485GN 802.
Category Description Ports ● Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI v1.4 supporting: up to 1920×1200 @ 60Hz ● HP Smart AC adapter ● RJ-45 (Ethernet Gigabit support with LED indicators) ● USB 3.0 ports on computer: 2 on left side, 1 on right side ● USB 2.
Category Description Computer model equipped with AMD processor Computer model equipped with Intel processor Full-size (15.6-in.
Category Description Operating system Preinstalled: Serviceability ● Windows® 8 Professional 64-bit ● Windows 8 Standard 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer model equipped with AMD processor Computer model equipped with Intel processor √ √ √ √ 9
2 External component identification Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed in your computer.
Display Item Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications. (4) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
Button, speakers, and fingerprint reader Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (5) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. ● White: The fingerprint was read. ● Amber: The fingerprint was not read. (6) Fingerprint reader light TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● On: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.
Front 16 Component Description Digital Media Slot Supports the following digital card formats: Chapter 2 External component identification ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC)
Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Item Component Description (8) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Item Component Description (4) Vents (4) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) Wireless module compartment Holds the WLAN device and the solid-state drive.
3 Illustrated parts catalog 21
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 47 for battery removal instructions. 22 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components Computer major components 23
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 29.
Item Component Spare part number For use on all computer models in France 698401-051 For use only on computer models equipped with an Intel processor in Italy 698401-061 For use only on computer models equipped with an Intel processor in Latin America 698401-161 For use only on computer models equipped with an Intel processor in the Netherlands 698401-B31 For use on all computer models in Russia 698401-251 For use only on computer models equipped with an AMD processor in Saudi Arabia 698401-17
Item Component Spare part number (6) Fingerprint reader board (includes bracket and cable) 686906-001 (7) Fan (includes cable) 686901-001 (8) Optical drive connector board (includes cable) 686899-001 (9) System board (includes replacement thermal material): (10) 26 For use only on computer models equipped with an AMD processor, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system 702177-601 For use only on computer models equipped with an AMD processor
Item (11) Component Spare part number Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 6.0-MB L3 cache, 35 W) 701658-001 Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 35 W) 680647-001 Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600MHz FSB, 4.0-MB L3 cache, 35 W) 681954-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.
Item Component Spare part number (19) RTC battery (includes cable and double-sided tape) 672349-001 (20) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): (21) (22) 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 320-GB, 5400-rpm, 9.
Item Component Spare part number (24) Service cover (includes one captive screw, secured by an O-ring) (25) Wireless module compartment cover (includes one captive screw, secured by an O-ring) Display assembly subcomponents Item Component (1) Display bezel Spare part number For use only on computer models equipped with an AMD processor 686897-001 For use only on computer models equipped with an Intel processor 698405-001 (2) 15.
Item Component Spare part number Webcam/microphone module 686587-001 (5) Display Hinge Kit (includes left and right hinges) 686913-001 (6) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 686894-001 (7) Display enclosure: In midnight black finish 686895-001 In natural finish 690231-001 Mass storage devices 30 Item Description Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-r
Item Description Spare part number 320-GB, 5400-rpm, 9.
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter for use on all on computer models (PFC, 3-wire) 693712-001 90-W HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire) 693713-001 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC/V, EM, 3-wire) 693710-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use on all computer models in the United Kingdom and Singapore (3pin, black, 1.
Spare part number Description 634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686907-001. 641369-001 4-GB memory module (PC3, 12800, 1600-MHz) 641672-001 320-GB, 7200-rpm, 9.
Spare part number Description 680645-001 Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material) 680647-001 Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-MB L3 cache, quad core, 35 W; includes replacement thermal material) 681954-001 Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-MHz, 4.
36 Spare part number Description 686921-001 15.
Spare part number Description 698401-001 Keyboard in midnight black finish for use on all computer models in the United States (includes keyboard cable) 698401-031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and Singapore (includes keyboard cable) 698401-051 Keyboard in midnight black finish for use on all computer models in France (includes keyboard cable) 698401-061 Keyboard in midnight black finish for use only on computer models equipped with an Intel
38 Spare part number Description 698402-261 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Bulgaria (includes keyboard cable) 698402-281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) 698402-AB1 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) 698402-AD1 Keyboard in natu
Spare part number Description 698404-041 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in Germany (includes backlight cable and keyboard cable) 698404-051 Keyboard with backlight in natural silver finish for use only on computer models equipped with an Intel processor in France (includes backlight cable and keyboard cable) 698404-131 Keyboard with backlight in natural silver finish for use on all computer models in Portugal (includes
40 Spare part number Description 713549-001 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) 713550-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) 713551-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: 1. Turn off the computer.
To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 7200-rpm, 9.
3. Remove the service cover (4) by lifting it straight up. The service cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space between the hard drive and the right side of the hard drive bay. 5. Remove the four Phillips PM2.5×3.5 screws (2) that secure the hard drive to the computer. 6. Remove the hard drive (3) from the hard drive bay.
7. 7. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 686907-001.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 672349-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket) 686916-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).
6. Remove the optical drive bezel (4). 7. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 8. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive. 9. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Keyboard For use in country/region Spare part number For use in country/region Spare part number Keyboard with backlight in midnight black finish (includes backlight cable and keyboard cable): For use on all computer models in Latin America 698403-161 For use on all computer models in Belgium 698403-A41 For use on all computer models in the Netherlands 698403-B31 For use on all computer models in Canada 698403-DB1 For use on all computer models in Portugal 698403-131 For use on all computer m
For use in country/region Spare part number For use in country/region Spare part number For use on all computer models in France 698401-051 For use on all computer models in Spain 698401-071 For use only on computer models equipped with an Intel processor in Italy 698401-061 For use only on computer models equipped with an Intel processor in Taiwan 698401-AB1 For use only on computer models equipped with an Intel processor in Latin America 698401-161 For use only on computer models equipped wi
Remove the keyboard: 58 1. Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer. 2. Rest and secure the computer on its right side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle. 7. Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are accessible. NOTE: The keyboard backlight cable is present on select models only. 8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 9.
10. Remove the keyboard (6). Reverse this procedure to install the keyboard.
WLAN module Description Spare part number For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Ralink RT5390R 802.
3. Remove the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal. 5. 62 Remove the two Phillips PM2.0×3.
6. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Solid-state drive Description Spare part number 32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Top cover NOTE: The top cover spare part kit includes a TouchPad. Description Spare part number In midnight black finish 686931-001 In natural silver finish 690232-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the top cover: 66 1. Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer. 2. Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer. 3. Turn the computer right side up, with the front toward you. 4. Open the computer.
5. Disconnect the following cables from the system board: (1) Power button board ZIF cable (2) TouchPad button board ZIF cable (3) Fingerprint reader board ZIF cable (4) Right speaker cable 6. Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer.
7. Lift the front edge of the top cover (1) and swing it up and back until the left and right sides and the rear edge (2) of the top cover detach from the base enclosure. CAUTION: When removing the top cover, make sure the right speaker cable (3) routes cleanly through the opening (4) in the top cover. If the right speaker cable snags in this opening, it can be damaged.
Power button board Description Spare part number Power button board (includes cable) 686917-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4). Reverse this procedure to install the power button board. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 686906-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer.
3. Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 4. Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover. 5. Lift the front edge of the fingerprint reader board bracket (2) until it rests at an angle, and then remove the bracket (3) by sliding it up and forward at an angle. 6. Remove the fingerprint reader board (4).
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 686919-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. Fan Description Spare part number Fan (includes cable) 686901-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 65) Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure. 3. Remove the fan (3). Reverse this procedure to install the fan.
System board NOTE: The system board spare part kit includes replacement thermal material.
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 55) ● Heat sink (see Heat sink on page 78) ● Processor (see Processor on page 81) Remove the system board: 76 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3.
4. Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7. Disconnect the following cables from the system board: (1) Display panel cable (2) Left speaker cable (3) Optical drive connector board ZIF cable 8. Remove the two Phillips PM2.5×3.5 screws (1) that secure the system board to the base enclosure.
9. Lift the right side of the system board (2) until it rests at an angle. 10. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Hard drive (see Hard drive on page 48) b. Optical drive (see Optical drive on page 52) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 65) e. Fan (see Fan on page 73) f. System board (see System board on page 75) Remove the heat sink: 1. Turn the system board upside down, with the front toward you.
3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board, and then remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustration shows the heat sink removal process for a computer model equipped with an AMD processor.
The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.
Description Spare part number Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 711903-001 Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0MB L3 cache, 35 W) 680645-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 700627-001 Intel Dual Core i3-3110M 2.
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive connector board Description Spare part number Optical drive connector board (includes cable) 686899-001 Before removing the optical drive connector board, follow these steps: 1. Turn off the computer.
Remove the optical drive connector board: 1. Release the ZIF connector to which the optical drive connector board cable is attached, and then disconnect the optical drive connector board cable (1) from the system board. 2. Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive connector board to the base enclosure. 3. Remove the optical drive connector board (3) from the base enclosure. Reverse this procedure to install the optical drive connector board.
d. Top cover (see Top cover on page 65) e. Fan (see Fan on page 73) Remove the speakers: 1. Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the base enclosure. 2. Remove the speakers (2) from the base enclosure. NOTE: The speakers includes four rubber isolators (3). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers.
USB board Description Spare part number USB board 686918-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the USB board. Subwoofer Description Spare part number Subwoofer (includes cables and 2 rubber isolators) 686926-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the subwoofer (2) from the base enclosure. NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Power connector cable Description Spare part number Power connector cable (includes bracket) 686900-001 Before removing the power connector cable, follow these steps: 88 1. Turn off the computer.
e. Speakers (see Speakers on page 84) f. USB board (see USB board on page 86) Remove the power connector cable: 1. Release the power connector cable (1) from the clips and routing channel built into the base enclosure. 2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector and power connector bracket to the base enclosure. 3. Remove the power connector bracket (3). 4. Release the power connector (4) from the clip built into the base enclosure. 5.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
7. Disconnect the display panel cable (2) from the system board. 8. Release the wireless antenna cables from the clips (3) and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 9. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the base enclosure.
10. Remove the display assembly (2). 11. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4).
12. If it is necessary to replace the display panel: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) b. Remove the four Phillips PM2.0×2.0 screws (2) that secure the display panel to the display enclosure. c. Lift the top edge of the display panel (1), and then swing it up and forward until it rests upside down in front of the display enclosure. d.
e. Disconnect the display panel cable (3) from the display panel. f. Remove the display panel. The display panel is available using spare part number 686921-001. 13. If it is necessary to replace the webcam/microphone module: a. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. CAUTION: Handle the webcam/microphone module with caution. The module has a thin profile and is susceptible to damage when not handled carefully.
b. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001. 14. If it is necessary to replace the display panel cable: a. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. b.
b. Remove the display hinges (2). The display hinges are available using spare part number 686913-001. 16. If it is necessary to replace the wireless antenna cables and transceivers: 96 a. Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure. b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001. Reverse this procedure to reassemble and install the display assembly.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to back) 2.21 to 2.65 cm 0.87 to 1.04 in Weight 2.40 kg 5.28 lb Dimensions Input power Operating voltage and current Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A – 90 W 19.5 V dc @ 4.
15.6-inch WGA display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution 102 Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 110 g 110 g 110 g Interface type SATA SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec 1.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 105. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 108. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 112 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 19 AC adapter, spare part numbers 32, 36 Action keys 13 antenna locations 11 removal 96 spare part number 30, 35, 97 audio, product description 5 audio-in jack 17 audio-out jack 17 B b key 13 base enclosure, spare part number 27, 39 battery removal 47 spare part numbers 27, 34, 47 battery bay 19 battery release latch 19 bottom components 19 button component 12 buttons optical drive eject 18 power 12 TouchPad 15 TouchPad on/off 15 C cables, service considerations 42 caps lock light
transporting 44 workstation 44 H hard drive product description 5 removal 48 spare part numbers 28, 30, 33, 34, 48 specifications 103 hard drive bracket illustrated 31 removal 50 hard drive connector cable illustrated 31 removal 50 Hard Drive Hardware Kit contents 31 spare part number 28, 31, 35, 48 hard drive light 18 HDMI port 17 headphone jack 17 heat sink removal 78 spare part numbers 27, 35, 36, 78 J jacks audio-in 17 audio-out 17 headphone 17 microphone 17 network 17 RJ-45 17 K key components 13 keybo
memory module 4 microphone 5 operating system 9 optical drive 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drive 5 video 5 wireless 6 product name 1, 46 product number 46 R removal/replacement preliminaries 41 procedures 46 right-side components 18 RJ-45 jack lights 17 location 17 RTC battery removal 51 spare part number 28, 34, 51 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product description 8 serial number
