LASERJET ENTERPRISE 700 COLOR MFP User Guide M775dn M775f M775z M775z+
HP LaserJet Enterprise 700 color MFP M775 User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ......................................................................................................... 1 Product comparison .................................................................................................................. 2 Product views .......................................................................................................................... 5 Product front view ....................................................................
Configure a tray by using the control panel ................................................................ 32 Alternative letterhead mode ..................................................................................................... 33 Tray 1 .................................................................................................................................. 34 Tray capacity and paper orientation ..........................................................................
Load staples ........................................................................................................... 71 5 Print ............................................................................................................................... 73 Supported print drivers (Windows) ........................................................................................... 74 HP Universal Print Driver (UPD) .................................................................................
Select a custom paper size (Windows) .................................................................... 108 Print watermarks (Windows) ................................................................................... 108 Additional print tasks (Mac OS X) .......................................................................................... 109 Cancel a print job (Mac OS X) ............................................................................... 109 Select the paper size (Mac OS X) ...........
Staple a copy job ................................................................................................................ 139 Copy on both sides (duplex) .................................................................................................. 140 Copy on both sides automatically ............................................................................ 140 Copy on both sides manually .................................................................................
Fax archiving and forwarding ............................................................................................... 193 Enable fax archiving .............................................................................................. 193 Enable fax forwarding ........................................................................................... 193 Create a speed dial list .........................................................................................................
HP Utility features .................................................................................................. 221 Use HP Web Jetadmin software ............................................................................................. 223 Economy settings ................................................................................................................. 224 Optimize speed or energy use ................................................................................
Set the paper-type setting for the print job ................................................................ 259 Check the paper type setting (Windows) ................................................... 259 Check the paper type setting (Mac OS X) .................................................. 259 Check the toner-cartridge status .............................................................................. 260 Calibrate the product to align the colors ..................................................
Check the sender's fax machine .............................................................................. 283 The product does not print or it prints slowly ............................................................................ 284 The product does not print ...................................................................................... 284 The product prints slowly ........................................................................................
The product name does not appear in the product list in the Print & Fax or the Print & Scan list ............................................................................................................... 306 A print job was not sent to the product that you wanted ............................................. 306 When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected ..........................................................
1 ENWW Product introduction ● Product comparison ● Product views ● Control panel ● Product reports 1
Product comparison Paper handling M775dn M775f M775z M775z+ CC522A CC523A CC524A CF304A Tray 1 (100-sheet capacity) Tray 2 (250-sheet capacity) Optional 500-sheet tray Optional 500-sheet tray with cabinet Optional 3x500-sheet tray Optional 3,500-sheet high-capacity tray Standard output bin (500-sheet capacity) Stacker output bin (500sheet capacity) Automatic duplex printing In-line 30-page stapler Connectivity Hi-Speed USB 2.
Fax HP LaserJet Analog Fax Accessory 500 Copy and Scan Copies and scans 30 pages ppm on A4-size paper and 30 ppm on Letter-size paper M775dn M775f M775z M775z+ CC522A CC523A CC524A CF304A Resolution is 600 x 300 pixels per inch (ppi) 100-page document feeder with automatic duplex copying and scanning Easy-access USB copying and scanning (no computer required) Color or monochrome scanning Digital Send Send to E-mail and Save to Network Folder Supported operating systems1 Windows XP SP2 or late
M775dn M775f M775z M775z+ CC522A CC523A CC524A CF304A Windows Vista, 32-bit and 64-bit NOTE: Windows Vista Starter is not supported by the software installer or the print driver. Windows 7, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 2003 Server SP1 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. Windows Server 2008, 32-bit and 64-bit Windows Server 2008 R2, 64-bit Max OS X 10.6 and 10.
Product views Product front view 1 2 3 14 4 5 13 12 6 11 10 7 9 1 Document-feeder cover 2 Document-feeder input tray 3 Document-feeder output bin 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Home button (returns the product to the Home screen) 8 Note: The button is on the side of the control panel.
Product back view 1 2 3 5 6 1 Rear door (access to the toner-collection unit) 2 Power connection 3 Handles for lifting the product 4 Formatter (contains the interface ports) 5 Slot for a cable-type security lock Chapter 1 Product introduction 4 ENWW
Product input options 1 1 1 2 2 2 M775f ENWW M775z M775z+ M775f M775z M775z+ 1 1x500-sheet feeder Stapler Stapler 2 1x500-sheet feeder with cabinet 3x500-sheet feeder 3,500-sheet high-capacity input tray Product views 7
Interface ports 1 2 3 4 8 1 Fax port 2 Hi-Speed USB 2.
Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
Control panel Control-panel layout 1 2 3 4 Start Copy Sign In Copies: Ready Quick Sets Access Preset job options for commonly used jobs Fax Save to USB Save the scanned job to a USB storage device Save to Device Memory Easy-access USB port Make copies from an original document E–mail Send a document to one or more fax numbers 1 1 Copy Send a document as an attachment to an e-mail Save to Network Folder Send a document to a folder on the network Retrieve from Device Memory For easy-acces
6 3 4 5 2 1 7 8 9 10 Start Copy Sign In Copies: Ready Quick Sets Copy Access Preset job options for commonly used jobs Fax Save to USB Save the scanned job to a USB storage device Save to Device Memory 12 Send a document as an attachment to an e-mail 13 Save to Network Folder Send a document to a folder on the network Retrieve from Device Memory 1 Refresh button Touch the Refresh button to clear changes and restore the default settings.
12 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
You can print or view a report of the complete Administration menu so you can more easily navigate to the individual settings you need. ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuration/Status Pages 3. Select the Administration Menu Map option. 4. Touch the Print button to print the report. Touch the View button to view the report.
Product reports Product reports provide details about the product and its current configuration. Use the following procedure to print or view the reports: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Reports menu. 3. Select one of the report categories: 4.
Table 1-1 Reports menu (continued) First level Fax Reports Other Pages ENWW Second level Description Web Services Status Page Shows the detected Web Services for the product. Color Usage Job Log Shows the color-usage statistics for the product. Fax Activity Log Contains a list of the faxes that have been sent from or received by this product. Billing Codes Report A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code.
16 Chapter 1 Product introduction ENWW
2 ENWW Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a network cable and install the software (Windows) ● Connect the product to a computer by using a USB cable and install the software (Mac OS X) ● Connect the product to a network by using a network cable and install the software (Mac OS X) 17
Connect the product to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. 18 1. Close all open programs on the computer. 2. Install the software from the CD, and follow the on-screen instructions. 3.
Connect the product to a network by using a network cable and install the software (Windows) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product controlpanel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 20 1. Close all programs on the computer. 2. Install the software from the CD. 3.
Connect the product to a computer by using a USB cable and install the software (Mac OS X) This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). ENWW 1. Connect the USB cable to the product and the computer. 2. Install the software from the CD. 3. Click the product icon, and follow the on-screen instructions. 4. Click the Close button. 5.
Connect the product to a network by using a network cable and install the software (Mac OS X) Configure the IP address 1. Make sure the product is turned on and that the Ready message displays on the product controlpanel display. 2. Connect the network cable to the product and to the network. 3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product. 4.
d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful. IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually configure the IP address. Install the software 1. Close all programs on the computer. 2. Install the software from the CD. 3.
If you are using Bonjour, complete the following steps: a. Click the Default Browser tab. b. Select the product from the list. The software verifies that the product is connected to the network. The Print Using field is automatically populated with the correct PPD for the product. NOTE: If you are on a network that has more than one product, print a configuration page and match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
3 ENWW Input trays and output bins ● Supported paper sizes ● Supported paper types ● Configure trays ● Alternative letterhead mode ● Tray 1 ● Tray 2 ● 500-sheet trays ● 3,500-sheet high-capacity tray ● Standard output bin ● Stapler/stacker (z and z+ models only) 25
Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 3-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 500-sheet trays 3,500-sheet high-capacity tray Automatic duplex printing Letter 279 x 216 mm (11 x 8.5 in) Letter Rotated 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 267 x 184 mm (10.5 x 7.3 in) Statement 216 x 140 mm (8.5 x 5.5 in) Oficio (8.5 x 13) 216 x 330 mm (8.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 500-sheet trays 3,500-sheet high-capacity tray Automatic duplex printing A4 297 x 210 mm (11.7 x 8.3 in) A4 Rotated (210 x 297 mm) (8.3 x 11.7) A5 148 x 210 mm (5.8 x 8.3 in) A6 105 x 148 mm (4.1 x 5.8 in) RA3 305 x 430 mm (12 x 17 in) SRA3 320 x 450 mm (12.6 x 17.7 in) RA4 215 x 305 mm (8.5 x 12 in) SRA4 225 x 320 mm (8.9 x 12.2 in) B4 (JIS) 257 x 364 mm (10.1 x 14.3 in) B5 (JIS) 257 x 182 mm (10.1 x 7.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 500-sheet trays 3,500-sheet high-capacity tray Automatic duplex printing 16K 195 x 270 mm 270 x 195 mm (10.6 x 7.7 in) 8K 260 x 368 mm 260 x 368 mm (10.2 x 14.5 in) 16K 184 x 260 mm 260 x 184 mm (10.2 x 7.2 in) 8K 273 x 394 mm 273 x 394 mm (10.8 x 16 in) 16K 197 x 273 mm 273 x 197 mm (10.8 x 7.8 in) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) D Postcard (JIS) 148 x 200 mm (5.8 x 7.9 in) Envelope #9 98 x 225 mm (3.9 x 8.
Table 3-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 500-sheet trays 3,500-sheet high-capacity tray Automatic duplex printing Custom 76 x 127 mm to 320 x 470 mm (3 x 5.0 in to 12.6 x 18.5 in) Custom 148 x 182 mm to 297 x 432 mm (5.8 x 7.2 in to 11.7 x 17 in) Custom 210 x 148 mm to 297 x 432 mm (8.3 x 5.8 in to 11.7 x 17 in) Custom 148 x 182 mm to 320 x 457 mm (5.8 x 7.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj700colorMFPM775. NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Paper type Tray 1 Tray 2 500-sheet trays 3,500-sheet high-capacity tray Automatic duplex printing Colored Rough HP Tough Paper Opaque film ENWW Supported paper types 31
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size paper size and the Any Type paper type settings.
Alternative letterhead mode Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for automatic duplex printing. To use the feature, enable it by using the product control-panel menus.
Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 3-2 Tray 1 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 10 mm (0.
Table 3-3 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Landscape 1-sided printing Face down Top edge toward the back of the product Automatic 2-sided printing Face up Top edge toward the back of the product Envelopes ENWW Short edge of the envelope feeding into the product 1-sided printing Face down Top edge toward the back of the product Tray 1 35
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. TIP: To achieve the highest print-quality, HP recommends that you load the paper longedge first.
4. Make sure that the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. Automatic paper sensing (auto-sense mode) The automatic paper type sensor functions when a tray is configured to the Any Type or Plain setting. After it has picked up paper from the tray, the product can detect overhead transparencies, paper weight, and gloss level.
Auto-sense settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Print Quality ● Auto Sense Behavior Select one of the auto-sense modes. Full sensing (Tray 1 only) For each sheet of paper that it picks up from the tray, the product detects light paper, plain paper, heavy paper, glossy paper, tough paper, and transparencies.
Tray 2 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 3-4 Tray 2 capacity Paper type Specifications Quantity Paper Range: Maximum stack height: 25 mm (.98 in) 60 g/m2 (16 lb) bond to 220 g/m2 (59 lb) bond Equivalent to 250 sheets of 75 g/m2 (20 lb) bond Transparencies Minimum: 0.102 mm (0.
Table 3-5 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face up Bottom edge toward the right side of the tray Automatic 2-sided printing Face down Bottom edge toward the right side of the tray Prepunched Portrait 1-sided printing Holes toward the right side of the tray Automatic 2–sided printing 40 Chapter 3 Input trays and output bins ENWW
Load Tray 2 1. Open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
4. Close the tray. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel. Y X Automatic paper sensing (auto-sense mode) The automatic paper type sensor functions when a tray is configured to the Any Type or plain type setting.
Auto-sense settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Print Quality ● Auto Sense Behavior Select one of the auto-sense modes. Expanded sensing NOTE: This is the default setting for all trays.
500-sheet trays Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators. Table 3-6 500-sheet tray capacity Paper type Specifications Quantity Paper Range: Equivalent to 500 sheets of 75 g/m2 (20 lb) bond 60 g/m2 (16 lb) bond to 220 g/m2 (59 lb) bond Maximum stack height: 53 mm (2.1 in) Transparencies Minimum: 0.
Table 3-7 500-sheet tray paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Landscape 1-sided printing Face up Bottom edge toward the right side of the tray Automatic 2-sided printing Face down Bottom edge toward the right side of the tray Prepunched Portrait 1-sided printing Holes toward the right side of the tray Automatic 2–sided printing ENWW 500-sheet trays 45
Load the 500-sheet trays 1. Open the tray. NOTE: Do not open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
4. Close the tray. 5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel. Y X Automatic paper sensing (auto-sense mode) The automatic paper type sensor functions when a tray is configured to the Any Type or plain type setting.
Auto-sense settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Print Quality ● Auto Sense Behavior Select one of the auto-sense modes. Expanded sensing NOTE: This is the default setting for all trays.
3,500-sheet high-capacity tray 3,500-sheet high-capacity input capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
2. On each side, adjust the paper-size lever to the correct position for the paper you are using. 3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. 50 Close the right and left sides of the tray.
Standard output bin The standard output bin holds up to 500 sheets of 75 g/m2 (20 lb) paper. Stapler/stacker (z and z+ models only) The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. It can stack up to 500 sheets of paper.
52 ● Top left ● Top right Chapter 3 Input trays and output bins ENWW
4 ENWW Parts, supplies, and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disable the Very Low Settings options from the control panel ● Customer self-repair parts ● Accessories ● Toner cartridges ● Toner collection unit ● Staples (stapling models only) 53
Order parts, accessories, and supplies 54 Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: 56 ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge.
Print when a toner cartridge is at estimated end of life ENWW Low This message displays when a supply is nearing the estimated end of its useful life. is the color of the supply, and is the type of supply. Very Low This message displays when a supply is at its estimated end of useful life. Print-quality problems can occur when using a supply that is at its estimated end of life.
Enable or disable the Very Low Settings options from the control panel You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new cartridge. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. 4.
Customer self-repair parts The following customer self-repair parts are available for the product. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Table 4-1 Customer self-repair parts (continued) 60 Item Description Self-replacement options Part number Tray 2 pickup roller/separation pad kit Replacement kit for the Tray 2 pickup roller/separation pad Mandatory CE710-69007 Tray 3, 4, 5, or 6 pickup feed/ separation roller kit Replacement kit for the Tray 3, 4, 5, or 6 pickup feed/separation rollers Mandatory CE710-69008 3,500-sheet tray pickup roller/ separation roller kit Replacement kit for the 3,500-sheet highcapacity input tray picku
Table 4-1 Customer self-repair parts (continued) Item Description Self-replacement options Part number Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733 Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737 Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738 Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071 Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729 Pow
Accessories 62 Item Description Part number 1x500-sheet feeder Optional tray to increase paper capacity CE860A 1x500-sheet feeder with cabinet Optional tray to increase paper capacity CE792A 3x500-sheet feeder with stand Optional tray to increase paper capacity CE725A 3,500-sheet high-capacity tray Optional tray to increase paper capacity CF305A Fax accessory HP LaserJet MFP Analog Fax Accessory 500 CC487A USB wireless print server HP Jetdirect ew2500 Wireless Print Server J8026A USB
Toner cartridges Toner cartridge view 1 2 3 1 Plastic shield 2 Imaging drum CAUTION: 3 ENWW Do not touch the green roller. Doing so can damage the cartridge.
Toner cartridge information Color Cartridge number Part number Replacement black toner cartridge 651A CE340A Replacement cyan toner cartridge 651A CE341A Replacement yellow toner cartridge 651A CE342A Replacement magenta toner cartridge 651A CE343A Environmental features: Recycle toner cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is inside the toner cartridge box. 1. Open the front door. Make sure that the door is completely open. 2.
3. Remove the new toner cartridge from its protective bag. 4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the toner cartridge. 5. Remove the plastic shield from the toner cartridge. CAUTION: light. Avoid prolonged exposure to CAUTION: Do not touch the green roller. Doing so can damage the cartridge.
6. Align the toner cartridge with its slot and insert the toner cartridge until it clicks into place. 7. Close the front door.
Toner collection unit Item Description Part number Toner Collection Unit Receptacle for waste toner CE980A For more information, go to www.hp.com/go/learnaboutsupplies. Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it.
3. Place the attached cap over the opening on the front of the unit. 1 2 4. Remove the new toner collection unit from its packaging.
5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. 6. Close the rear door. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
Staples (stapling models only) Item Description Part number Staple cartridge Each cartridge holds 5,000 unformed staples. C8091A For more information, go to www.hp.com/go/learnaboutsupplies. Load staples 1. Open the upper-right door. 2. Pull the staple cartridge up and out to remove it.
72 3. Insert the new staple cartridge into the opening. Press down on the top of the staple cartridge until it clicks into place. 4. Close the upper-right door.
5 ENWW Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Color printing ● Store print jobs on the product ● Add a job-separator page (Windows) ● Use HP ePrint ● Use the HP ePrint software ● Use Apple AirPrint ● Use HP Smart Print (Windows) ● Use easy-access USB printing 73
Supported print drivers (Windows) Print drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp.com/go/ lj700colorMFPM775_software. HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Provided as the default driver on the in-box CD. This driver is automatically installed unless you select a different one.
proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time. The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.
Change print-job settings (Windows) Change the settings for all print jobs until the software program is closed The steps can vary; this procedure is most common. 1. From the software program, select the Print option. 2. Select the product, and then click Properties or Preferences. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Change print-job settings (Mac OS X) Change the settings for all print jobs until the software program is closed 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to change. 5.
Print tasks (Windows) Use a printing shortcut (Windows) 78 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab.
4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. 6. Click the Save As button.
82 7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Automatically print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
84 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
86 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
88 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. 90 In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
92 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Print the first or last page on different paper (Windows) 94 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
96 8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab.
4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. 98 In the Print dialog box, click the OK button to print the job.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box.
5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. 100 In the Print dialog box, click the OK button to print the job.
Select staple options (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Output tab.
4. In the Output Options area, select an option from the Staple drop-down list. Click the OK button to close the dialog box. 5. In the Print dialog box, click the OK button to print the job.
Print tasks (Mac OS X) Use a printing preset (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. In the Presets menu, select the printing preset. 4. Click the Print button. NOTE: To use print-driver default settings, select the standard option. Create a printing preset (Mac OS X) Use printing presets to save the current print settings for reuse. 1. Click the File menu, and then click the Print option. 2.
4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin and place it with the printed-side facing up in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
Print a cover page (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Cover Page menu. 4. Select where to print the cover page. Click either the Before Document button or the After Document button. 5. In the Cover Page Type menu, select the message that you want to print on the cover page.
Select staple options (Mac OS X) 106 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a staple option from the Staple drop-down list. 5. Click the Print button.
Additional print tasks (Windows) Cancel a print job (Windows) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop pauses the job, and the Job Status screen opens. b.
Select a custom paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. 6. Click the Save button, and then click the Close button. 7.
Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. 2. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Stop pauses the job, and the Job Status screen opens. b.
Print watermarks (Mac OS X) 110 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page only. 6.
Color printing Use the HP EasyColor option If you are using the HP PCL 6 print driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. Also use this option to print draft copies or to save color toner. 7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
4. Click the HP EasyColor check box to clear it. 5. Open the Advanced settings. 6. Adjust the individual settings for text, graphics, and photographs. 7. Click the Print button. Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs. Setting description Setting options Edge Control ● Off turns off both trapping and adaptive halftoning. The Edge Control setting determines the rendering of edges.
● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Print drivers ● Computer operating system ● Monitors and monitor settings ● Video cards and drivers ● Operating environment (humidity for example) For most situations, the best method for matching colors on the screen to the printed page is to print sRGB colors.
PANTONE® color matching PANTONE has multiple color matching systems. PANTONE MATCHING SYSTEM® is very popular and uses solid inks to generate a wide range of color hues and tints. NOTE: PANTONE Colors generated might not match PANTONE-identified standards. Consult current PANTONE Publications for accurate color.
Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab.
4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/ Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
5. ● Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name.
Add a job-separator page (Windows) The product can insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: The following procedure turns on this setting for all print jobs. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Use HP ePrint Use HP ePrint to print a document by sending it as an email attachment to the product's email address from any email-enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server. b. Click the HP Web Services tab. c. Select the option to enable Web Services.
Use the HP ePrint software The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrintcapable product. After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. This software makes it easy to find HP ePrintenabled products that are registered to your ePrintCenter account.
Use Apple AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to the product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications Connect the product to AirPrint To use AirPrint, the product must be connected to the same wireless network as the Apple device.
Change the AirPrint product name 1. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field to open the HP Embedded Web Server. 2. Click the Networking tab, click the TCP/IP Settings option, and then click the Network Identification option. 3. In the Bonjour Service Name field, type a new name. 4. Click the Apply button. Solve AirPrint problems Verify the product supports AirPrint. Go to www.hp.com/go/airprint.
Use HP Smart Print (Windows) Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and advertisements, so you minimize waste. The application automatically selects the section of the Web page that you most likely want to print. You can edit the selected area before you print. Download HP Smart Print from this Web site: www.hp.com/go/smartweb. NOTE: HP Smart Print is compatible with Windows browsers only.
Use easy-access USB printing This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
3. Select the name of the document that you want to print. NOTE: The document might be in a folder. Open folders as necessary. 4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touch the Start ENWW button to print the document.
128 Chapter 5 Print ENWW
6 ENWW Copy ● Set new default copy settings ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Staple a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Make color copies or black and white copies ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the paper size and type for copying on special paper ● Use Job Build mode ● Copy a book ● Copy a photo 129
Set new default copy settings You can use the Administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the product returns to the default settings. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Copy Settings menu. 3. Several options are available. You can configure defaults for all options, or for only some options.
ENWW Menu item Description Edge-To-Edge Use the Edge-To-Edge feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies. Job Build Use the Job Build feature to divide a complex job into smaller segments.
Make a single copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Start button.
Make multiple copies 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start 134 Chapter 6 Copy button.
Copy a multiple-page original The document feeder holds up to 100 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start 136 Chapter 6 Copy button.
Collate a copy job 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Collate button.
3. Touch the Collate on (Sets in page order) option. Touch the OK button. 4. Touch the Start 138 Chapter 6 Copy button.
Staple a copy job ENWW 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Staple/Collate button. 3. Select a Staple option. Touch the OK button. 4. Touch the Start button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Sides button.
5. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 6. Touch the Start button. Copy on both sides manually 1. Lift the scanner lid. 2.
3. Gently close the scanner lid. 4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Touch the OK button. 7. Touch the Start 8.
Reduce or enlarge a copy image 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Reduce/Enlarge button.
3. Select one of the predefined percentages, or touch the Scaling field and type a percentage between 25 and 200 when using the document feeder or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also select these options: ● Auto: The product automatically scales the image to fit the paper size in the tray. ● Auto Include Margins: The product reduces the image slightly to fit the entire scanned image within the printable area on the page.
Make color copies or black and white copies ENWW 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Color/Black button. 3. Select the color option that you want to use, and then touch the OK button. 4. Touch the Start button.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
Adjust the copy lightness/darkness 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Image Adjustment button.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start 148 Chapter 6 Copy button.
Set the paper size and type for copying on special paper 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Paper Selection button. 3. Select the tray that holds the paper that you want to use, and then touch the OK button.
Use Job Build mode Use the Job Build feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3.
Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch the Start button. 5. Repeat these steps for each page that you want to copy. NOTE: This product does not have the capability to distinguish left and right pages. Assemble the copied pages carefully.
Copy a photo Copy photos from the scanner glass. 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch the Copy button. 5. Touch the More Options button at the bottom of the screen. 6. Touch the Optimize Text/Picture button. 7. Select the Photograph option, and then touch the OK button. 8. Touch the Start 154 Chapter 6 Copy button.
7 ENWW Scan/send ● Set up scan/send features ● Change default scan/send settings from the product control panel ● Send a scanned document to a network folder ● Send a scanned document to a folder in the product memory ● Send a scanned document to a USB flash drive ● Send a scanned document to one or more email addresses ● Use the address book to send email ● Scan a photo 155
Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. Some scan and send features are not available on the product control panel until you use the HP Embedded Web Server to enable them.
5. ENWW c. Configure the options that you want to customize. d. Click the Apply button at the bottom of the page. Enable the Save to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the bottom of the page.
Change default scan/send settings from the product control panel 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu.
3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu, and configure the options. Touch the Save button to save the settings.
Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File Sharing.
2. From the Home screen on the product control panel, touch the Save to Network Folder button. NOTE: If prompted, type your user name and password. 3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name: text field to open a keyboard, and then type the name for the file. Touch the OK button.
5. If necessary, touch the File Type drop-down menu to select a different output file format. 6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button.
7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to a folder in the product memory Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, scroll to and touch the Save to Device Memory button. NOTE: If prompted, enter your user name and password. 3.
Send a scanned document to a USB flash drive The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product to use this feature. Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
3. Insert the USB flash drive into the USB port on the left side of the product control panel. NOTE: You might need to remove the cover from the USB port. 4. You can save the file on the root of the USB flash drive, or save it in a folder. To save it in a folder, select one of the folders in the list, or touch the New Folder button to create a new folder on the USB flash drive. 5. Enter the name for the file in the File Name: field. Touch the OK button.
6. To configure settings for the document, touch the More Options button. 7. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. 3. Touch the To field to open a keyboard. NOTE: If you are signed in to the product, your user name or other default information might appear in the From: field.
4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields. 6. To change the settings for the document touch the More Options button. 7.
8. Touch the Start button to begin sending. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. 9. To set up another email job, touch the OK button on the Status screen. NOTE: You have the option to retain the settings from this job to use for the next job.
Use the address book to send email You can send email to a list of recipients by using the address book. Depending on how the product is configured, you might have one or more of the following address book viewing options. ● All Contacts: Lists all the contacts that are available to you. ● Personal Contacts: Lists all the contacts that are associated with your user name. These contacts are not visible to other people who use the product.
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Send a document to email by using the address book 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document.
2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, enter your user name and password. 3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in the upper-left corner of the glass. 3. Gently close the scanner lid.
4. From the Home screen on the product control panel, touch one of the buttons for the scan/ send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB 5. Select an existing folder, or touch the New Folder button to create a new folder. 6. Enter the name for the file in the File Name: field. 7. Touch the More Options button at the bottom of the screen. 8. Touch the Optimize Text/Picture button. 9. Select the Photograph option, and then touch the OK button. 10.
178 Chapter 7 Scan/send ENWW
8 ENWW Fax ● Configure required fax settings ● Configure fax dialing settings ● Configure general fax send settings ● Configure fax billing codes ● Configure default options for fax send jobs ● Configure fax receive settings ● Use a fax printing schedule ● Block incoming faxes ● Configure default options for fax receive jobs ● Fax archiving and forwarding ● Create a speed dial list ● Add a number to an existing speed dial list ● Delete a speed dial list ● Delete a single number
Configure required fax settings You must configure certain settings before you can use the fax feature. If these settings are not configured, the fax icon is unavailable. These settings include: ● Country/region ● Date/Time ● Company Name ● Fax Number ● Dialing Prefix (optional) This information is used in the fax header, which is for printing on all outgoing faxes.
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or internet fax, can be enabled at a time.
182 4. Touch a Time Format option. 5. Touch the Save button to save the settings.
Configure fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following settings: Menu item Description Fax Dial Volume Use the Fax Dial Volume setting to control the product's dialing volume level when sending faxes.
184 Menu item Description Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax. Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed.
Configure general fax send settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Configure any of the following settings: Menu item Description Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly.
Configure fax billing codes The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by default. Follow these steps to enable billing codes: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Configure default options for fax send jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options Configure any of the following settings: Menu item Description Image Preview Use the Image Preview feature to preview the fax image before you send it.
188 Menu item Description Job Build Use the Job Build feature to combine multiple originals into a single fax job. Blank Page Suppression Use the Blank Page Suppression feature to prevent blank pages in a fax from being printed.
Configure fax receive settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Configure any of the following settings: Menu item Description Ringer Volume Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.
Use a fax printing schedule NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. Touch the Use Fax Printing Schedule option. 4. Touch the Schedule button. 5. Touch the Fax Printing Mode button. 6. Touch the green plus sign to open the Schedule a Weekly Fax Event screen. 7.
Block incoming faxes Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a blocked phone number, the fax is not printed and is immediately deleted from memory. Create a blocked-fax list 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Blocked Fax Numbers 3. Touch the Fax Number to Block field to display the keyboard. 4.
Configure default options for fax receive jobs NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
Fax archiving and forwarding Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specified email address, network folder, or FTP server. Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number. When fax forwarding is enabled, the receiving product prints the fax and also forwards the fax to the fax forward number. Use the HP Embedded Web server to enable and configure these features.
Create a speed dial list 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch one of the unassigned One Touch Speed Dials numbers.
4. Touch the Speed Dial Name field to display the keyboard. 5. Type a name for the speed dial.
6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax number. When the cursor appears, touch the enter key to move the cursor to the next line. Repeat this step to enter all the numbers for the speed dial. Touch the OK button. 7. The name and fax number (or numbers) display next to the selected One Touch Speed Dials number. Touch the OK button to return to the Fax screen.
Add a number to an existing speed dial list ENWW 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu. 5. Touch the Fax Numbers item. 6.
Delete a speed dial list 198 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete button. 5. Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen.
Delete a single number from a speed dial list ENWW 1. From the Home screen on the product control panel, scroll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed Dials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down arrow on the Speed Dial Name box to open the drop-down menu and then touch the Fax Numbers option. 5.
Send a fax by entering numbers manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password. 3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen.
4. Touch the Fax Number field to open the keypad. 5. Enter a phone number and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a fax by using a speed dial 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button.
3. Touch the number button for the speed dial name you want to use. The speed dial name appears in the Fax Recipients section of the Fax screen. 4. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Search a speed-dial list by name NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that begin with the letter N, type the letter N. If no matching entries exist, a message appears before the search shows the entry that is closest to the letter N. 204 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the search button.
Send a fax by using fax address book numbers The fax address book feature allows you to store fax numbers on the product. Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book icon to display the Address Book screen. 3. Select a fax address book source from the drop-down menu.
4. Touch the names to highlight and then touch the right arrow icon to move the highlighted names to the Fax Recipients section. 5. Touch the OK button to return to the Fax screen. 6. Touch the Start 206 Chapter 8 Fax button to send the fax.
Search the fax address book Use the fax address book search feature to complete a name search of the address book. ENWW 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book 3. Select the All Contacts or Local Contacts option in the drop-down menu at the top of the fax address book screen. 4. Touch the Search icon (magnifying glass) next to the drop-down menu. 5.
Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen.
Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print or view a fax report: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
To clear the fax activity log, complete the following steps. 1. On the control panel, touch the Administration icon. 2. Open the following menus: 3. ● Fax Settings ● Clear fax activity log Touch the Clear button to clear the fax activity log. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code. The following information is provided in this report.
9 ENWW Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (Mac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmware 211
Configure IP network settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.
5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat the process for each field, and then touch the Save button. Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv6 address. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
HP Embedded Web Server Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel.
2. c. Touch the Print or View button. d. Find the IP address or host name on the Jetdirect page. In a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. HP Embedded Web Server features Information tab Table 9-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray.
Table 9-2 HP Embedded Web Server General tab (continued) Menu Description Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses. Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on all HP Embedded Web Server pages.
Table 9-3 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings Configure the default options for copy jobs. Manage Trays Configure settings for paper trays. Scan/Digital Send tab Table 9-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Address Book Add email addresses into the product one at a time, and edit email addresses that have already been saved in the product.
Table 9-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description OXPd: Workflow Use third-party workflow tools. Digital Sending Software Setup Configure settings related to using optional Digital Sending software.
Table 9-6 HP Embedded Web Server Troubleshooting tab (continued) Menu Description Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the product immediately. Firmware Upgrade Download and install product firmware upgrade files. Restore Factory Settings Restore product settings to factory defaults.
Other Links list NOTE: You can configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 9-8 HP Embedded Web Server Other Links list 220 Menu Description Product Support Connects to the support site for the product, from which you can search for help regarding various topics.
HP Utility (Mac OS X) HP Utility is a software program that provides access to the product in Mac OS X. You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Utilities, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Printer Settings Scan Settings Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Economy settings Optimize speed or energy use By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. You can set the product to cool between jobs, which conserves energy. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Energy Settings ● Optimum Speed/Energy Usage Select the option that you want to use, and then touch the Save button.
3. Open the Date/Time Format menu and configure the following settings: ● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date ● Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the Administration screen. 8. Open the following menus: 9.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
5. Enter the password in the New Password field, and then enter it again in the Verify password field. NOTE: If you are changing an existing password, you must first enter the existing password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High-Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance.
Upgrade the product firmware Software and firmware upgrades and installation instructions for this product are available at www.hp.com/support/lj700colorMFPM775. Click Support & Drivers, click the operating system, and then select the download for the product.
10 Solve problems ENWW ● Solve problems checklist ● Factors that affect product performance ● Restore factory-set defaults ● Control-panel help ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Change jam recovery ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints slowly ● Solve easy-access USB printing problems ● Solve USB connection problems ● Solve wired network problems ● Solve fa
Solve problems checklist Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.
ENWW 6. Verify that you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product. The print driver is on the CD that came with the product. You can also download the print driver from this Web site: www.hp.com/go/ lj700colorMFPM775_software. 7. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program.
Factors that affect product performance Several factors affect the time it takes to print a job: 232 ● Maximum product speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The product I/O configuration ● The network operating system and configuration (if applicable) ● The p
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes.
Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
The document feeder jams, skews, or picks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
Clear jams Jam locations 4 5 6 7 8 9 10 11 12 3 2 1 13 1 500-sheet trays (1 x 500 sheet feeder and the 1 x 500-sheet feeder with cabinet) 2 Tray 2 3 Output bin 4 Document feeder 5 Right door (also provides access to the fuser) 6 Tray 1 7 1 x 500-sheet feeder jam-access door 8 1 x 500-sheet feeder with cabinet jam-access door 9 500-sheet trays (3 x 500-sheet feeder) 10 Stapler/stacker output bin 11 Stapler/stacker door (also provides access to the staple cartridge) 12 3 x 500-s
Clear jams in the document feeder 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Press on the door next to the document-feeder rollers to make sure it is closed completely.
4. Lift the jam-access door, and remove any jammed paper. To avoid damaging the original document if it is difficult to remove, rotate the green wheel at the front of the document feeder to move the paper in the reverse direction. 5. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. Clear staple jams To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m2 (20 lb) at a time. 1. 240 Open the upper-right door.
2. Pull the staple cartridge up and out to remove it. 3. Lift up the handle on the front of the staple cartridge. 4. Remove the sheet of staples from the staple cartridge.
5. Push down the handle on the front of the staple cartridge. 6. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 7. Close the upper-right door.
Clear jams in the stapler/stacker 1. If paper is visible in the stapler/stacker output bin, grasp the leading edge of the paper and slowly pull the paper out of the product. 2. Open the stapler/stacker door. 3. If jammed paper is visible, grasp both sides of the paper and slowly pull it out of the product.
4. Lift up on the green tab to open the paper guide, and remove any jammed paper that is under the guide. 5. Close the stapler/stacker door.
Clear jams in the right door WARNING! The fuser can be hot while the product is in use. 1. Open the right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller (callout 1). Contaminants on the roller can affect print quality.
4. Paper could be jammed inside the fuser where it would not be visible. Grasp the blue handles on both sides of the fuser, and pull the fuser straight out of the product. WARNING! Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 5. 246 Pull forward on the green tab to open the fuser jam-access door. If paper is jammed inside the fuser, pull the paper straight up to remove it.
6. Align the fuser with the slots in the product, and push it straight in until it clicks into place. 7. Close the right door. Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. Gently pull the paper out of the pickup area. 4. Close the right door.
Clear jams in Tray 2 1. Remove the tray. 2. Remove any jammed or damaged sheets of paper.
3. Look inside the product, and remove any jammed paper from the paper-feed area. 4. Reinsert and close the tray.
Clear jams in the 1 x 500-sheet feeder or the 1 x 500-sheet feeder with cabinet 1. Open the jam-access door. NOTE: The 1 x 500-sheet feeder and the 1 x 500-sheet feeder with cabinet each have separate jam-access doors. Open the door that corresponds with the tray that has the jam. The message on the product control panel indicates which tray has the jam. 2. If jammed paper is visible, remove it. 3. Close the jam-access door.
4. Remove the 500-sheet tray. 5. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the jam-access door. 6. 252 Reinsert and close the tray.
Clear jams in the 3 x 500-sheet feeder 1. Open the 3 x 500-sheet feeder jam-access door. 2. If jammed paper is visible, remove it. 3. Close the 3 x 500-sheet feeder jam-access door.
4. Remove the tray that has the jam. NOTE: The message on the product control panel indicates which tray has the jam. 5. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the jam-access door. 6. 254 Reinsert and close the tray.
Clear jams in the 3,500-sheet high-capacity tray 1. Open the right and left trays. 2. Remove any damaged sheets of paper. 3. Above the right-side tray, press the green button to release the jam-access plate.
4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Close the right and left trays.
7. Open the jam-access door on the right side of the high-capacity tray cabinet. 8. Lift up the jam-release plate and remove any jammed paper. 9. Close the jam-access door on the right side of the high-capacity tray cabinet.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the following options: ● Auto — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● Off — The product does not attempt to reprint jammed pages.
Improve print quality Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check the toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. 1. From the Home screen on the product control panel, scroll to and touch the Supplies button. 2. The status of all supply items is listed on the screen. 3.
Calibrate the product to align the colors Calibration is a product function that optimizes print quality. If you experience any image-quality problems, calibrate the product. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Full Calibration 3. Touch the Start button to start the calibration process. 4. Wait while the product calibrates, and then try printing again.
Internal print-quality-test pages Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Print Quality Pages ● PQ Troubleshooting Pages 3. Touch the Print button. The product prints several print-quality troubleshooting pages. 4.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough.
6. ● Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos. ● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ENWW ● Provided as the default driver on the product CD. This driver is automatically installed unless you select a different one.
Set the individual tray alignment Adjust the alignment for individual trays when text or images are not centered or aligned correctly on the printed page. 266 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Image Registration 3. Select the tray that you want to adjust. 4. Touch the Print Test Page button, and then follow the instructions on the printed pages. 5.
Improve copy quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
Calibrate the scanner If the copied image is not positioned correctly on the page, calibrate the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Calibrate Scanner 3. Touch the Next button to start the calibration process. Follow the on-screen prompts.
3. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the OK button. 4. Touch the Start button. Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3.
Clean the pickup rollers and separation pad in the document feeder 1. Lift the document-feeder latch. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. 272 Close the document-feeder cover.
Improve scan quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
5. Touch the Resolution button. 6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the color settings 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Color/Black button. 6. Select one of the predefined options.
3. Select one of the predefined options, or touch the Manually adjust button and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings. Check the output-quality settings This setting adjusts the level of comression when saving the file. For the highest quality, select the highest setting. 1.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover.
Improve fax quality Check the scanner glass for dirt or smudges Over time, specks of debris might collect on the scanner glass and white plastic backing which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the product, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Align paper that has copy defects with the scanner glass to identify the locations of dirt or smudges.
3. Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product.
Check the send-fax resolution settings NOTE: Increasing the resolution increases the fax size and send time. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options 3. Touch the Resolution button. 4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button.
Check the error-correction settings The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to enable it. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Select the Error Correction Mode option. Touch the Save button.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. 282 Close the document-feeder cover.
Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the product attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. 284 Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the product off and then on again. ◦ If the control panel indicates the product is ready, try sending the job again. 2.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ENWW 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/lj700colorMFPM775. 2. When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper.
Solve easy-access USB printing problems ● The Retrieve from USB menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the Retrieve from USB menu The Retrieve from USB menu does not open when you insert the USB flash drive 1. You must enable this feature before you can use it. a. From the Home screen on the product control panel, scroll to and touch the Administration button. b.
The file that you want to print is not listed in the Retrieve from USB menu ENWW 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the folder by moving them to subfolders. 3. You might be using a character set for the file name that the product does not support.
Solve USB connection problems If you have connected the product directly to a computer, check the cable. 288 ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. 2. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by a space and then the IP address for your product. c. If the window displays round-trip times, the network is working.
Solve fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls.
Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2. Open the following menus: 3. ● Reports ● Configuration/Status Pages ● Configuration Page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages.
General fax problems 294 Problem Cause Solution The fax failed to send. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which travel on the Internet. The packets are converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there are different constraints on the fax transmission that might require different fax settings than the analog Public Switched Telephone Network (PSTN).
Problems with receiving faxes Problem Cause Solution Incoming fax calls are not being answered by the fax accessory (no fax detected). The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The fax cable might not be connected correctly, or the fax cable is not working. Check the installation. Make sure you are using the fax cable that came with the product or with the fax accessory. The phone line might not be working.
Problem ENWW Cause Solution The product is either low on toner or has run out of toner. If configured, the product stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and print after the toner has been replaced. The incoming call might be a voice call. Incoming voice calls usually show up in the call report as a No Fax Detected error. Because these are voice calls and not a fax error, no action is necessary. The incoming fax was interrupted.
Problems with sending faxes Problem Cause Solution Faxes are transmitting very slowly. You might be sending a complex fax, such as one with many graphics. Complex faxes take longer to transmit. The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. Wait for the fax transmission to complete. The resolution at which the fax was sent or is being received is very high.
ENWW Problem Cause Solution Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial On Busy option is on or if the Redial On No Answer option is on. This is normal operation. If you do not want the fax to retry, set the Redial On Busy option to 0, set the Redial On No Answer option to 0, and set the Redial on error option to 0. Faxes you send are not arriving at the receiving fax machine.
Fax error codes If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that can help in determining the cause of the problem. Error codes show up in the fax activity log, the fax call report, and the T.30 Protocol Trace. Print one of these reports to obtain the error code. A detailed description of the error codes and the appropriate action is available at www.hp.com. Search for HP LaserJet Analog Fax Accessory 500.
Send-fax messages Table 10-1 Send-fax messages Message Error No. Description Action Cancelled 0 Someone cancelled the fax at the product control panel. None. Success n/a The fax was sent successfully. None. Fail Busy 0 The receiving fax machine is busy. The fax will be retired automatically (if configured), otherwise try resending fax later. No Answer 0 or 17 The receiving fax machine is not answering the call, or a person answered the call.
Receive-fax messages Table 10-2 Receive-fax messages Message Error No. Description Action Success n/a The fax transmission was successful. None. Blocked n/a The receiving fax machine is using the blocked-number feature and is blocking this fax. None. Failed Any The fax might be corrupted or not sent. Ask the sender to resend the fax; if the error persists, contact support. Failed 0 Incompatible page width or page had too many bad lines.
Service settings These items in the control-panel menus are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu ENWW 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax machines for the last Fax transmission or reception.
Solve product software problems (Windows) A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. 2. Try connecting the USB cable to a different USB port on the computer. An error message was displayed during the software installation 1. Reinstall the product software.
Windows 7 ENWW a. Click the Windows icon in the lower-left corner of the screen. b. Click Devices and Printers. c. Right-click the product driver icon, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.
Solve product software problems (Mac OS X) ● The product name does not appear in the product list in the Print & Fax or the Print & Scan list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver is selected The product name does not appear in the product list in the Print & Fax or the Print & Scan list 1.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer. 5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer. NOTE: The iMac keyboard is a non-powered USB hub.
Remove software (Windows) Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then click Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Windows 7 308 1.
Remove the print driver (Mac OS X) You must have administrator rights to remove the software. ENWW 1. Open System Preferences. 2. Select Print & Fax. 3. Highlight the product. 4. Click the minus (-) symbol. 5. Delete the print queue, if necessary.
310 Chapter 10 Solve problems ENWW
Index Symbols/Numerics 3 x 500 sheet feeder jams 253 3,500-sheet high-capacity orientation 49 3,500-sheet high-capacity input capacity 49 3,500-sheet high-capacity input tray part number 62 3,500-sheet high-capacity tray clear jams 255 loading 49 500 sheet-feeder jams 251 500-sheet input tray part number 62 500-sheet tray loading 46 A accessories ordering 54 part number 62 activity log 209 address books, email recipient lists 173 recipient lists, creating 171 adjust copy images 147 administration menu map
HP EasyColor (Windows) 111 setting (Mac) 112 color theme changing, Windows 112, 263 color usage job log page description 15 colors calibrate 261 configuration page description 14 configuring IP address 19, 22 connecting to AirPrint 123 connection USB with Mac 21 USB with Windows 18 control panel cleaning 12 help 12, 234 locating 5 copy adjust lightness/darkness 147 books 151 collate 137 color 145 enlarge 143 from document feeder 132, 133, 135 from glass 132, 133, 135 grayscale 145 improve quality 267, 273,
feeding problems 294 file directory page description 14 file upload, Mac 221 firmware update, Mac 221 first page printing on different paper (Windows) 94 folders sending to 160 fonts upload, Mac 221 formatter security 227 fraud Web site 56 fuser jams 245 print settings 216 scan settings 217 security settings 219 troubleshooting tools 218 HP Embedded Web Server (EWS) features 214 network connection 214 HP ePrint software 122 HP ePrint, using 121 HP fraud Web site 56 HP Smart Print 125 HP Universal Print Dri
Mac driver settings Job Storage 118 Macintosh HP Utility 221 managing network 212 manual duplex Mac 103 Windows 85 margins, small copying 270 media stapling 71 supported sizes 26 memory included 2 memory DIMMs security 227 modem speed 296 multiple pages per sheet printing (Mac) 104 printing (Windows) 87 N Netscape Navigator, versions supported HP embedded Web Server 214 network settings, changing 212 settings, viewing 212 Network Folder, scan to 160 network settings HP Embedded Web Server 219 networks defau
print media loading in Tray 1 36 print on both sides Mac 103 Windows 85 print settings HP Embedded Web Server 216 printing from USB storage accessories 126 settings (Mac) 103 stored jobs 119 printing on both sides settings (Windows) 83 problem-solving no response 284 slow response 285 product memory sending to 164 product memory, scan to 164 PS font list description 15 R recipient lists 173 recycling supplies 64 reduce copy jobs 143 removing Mac software 309 replacement parts part numbers 59 replacing print
staple options selecting (Mac) 106 selecting (Windows) 101 stapler capacity 51 loading staples 71 setting default staple location 51 staples, loading 71 stapling 71 setting default location 51 status HP Utility, Mac 221 status, fax accessory page 293 stopping a print request (Mac OS X) 109 stopping a print request (Windows) 107 storage, job Mac settings 118 stored jobs creating (Mac) 118 creating (Windows) 116 deleting 119 printing 119 storing toner cartridges 64 storing jobs with Windows 116 subnet mask 21
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