HP ZBook 15 G2 Mobile Workstation Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 7 Display .................................................................................................................................................................... 7 Top ..
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36 Component replacement procedures .................................................................................................................. 36 Battery ............................................................................................................................................... 37 Service cover ...........................................................
Downloading a BIOS update ........................................................................................... 98 Using MultiBoot ................................................................................................................................................... 99 About the boot device order ............................................................................................................. 99 Choosing MultiBoot preferences ....................................................
10 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 112 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 113 11 Backup and recovery in Windows 7 ............................................................................................................ 114 Creating recovery media and backups ............................................
15 Statement of memory volatility ................................................................................................................ 129 Nonvolatile memory usage ............................................................................................................................... 131 Questions and answers ..................................................................................................................................... 133 Using HP Sure Start (select models only) ...
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1 Product description Category Description Product Name HP ZBook 15 G2 Mobile Workstation Processors ● Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz front-side bus (FSB), 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4610M 3.
Category MiniCard solid-state drive Description ● 32768-MB total system memory (8192-MB×4) ● 16384-MB total system memory (8192-MB×2 or 4096-MB×4) ● 8192-MB total system memory (8192-MB×1, 4096-MB×2) ● 4096-MB total system memory (4096-MB×1) 512-GB mSATA SSD 256-GB mSATA SSD Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.
Category Description Audio and video Stereo speakers Dual array microphone HD Audio with DTS Studio sound Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Support for no webcam option Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection Support for Power Optimizer Intel Stable Image Platform Program (SIPP) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built int
Category Description Docking Docking support for HP Docking Station Docking support for HP Advanced Docking Station Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Support for Windows dual-point (pointing stick with 3 pointing stick buttons plus TouchPad with 3 TouchPad buttons) DuraKeys Spill Resistant with drain TouchPad requirements: ● On/off button
Category Description ● Windows 10 Professional 64 ● Windows 10 Professional 64 Downgrade Windows 7 64 ● Windows 8.1 CH 64-bit (only available in the People's Republic of China with Hardware Kit) ● Windows 8.1 CH 64 CPPP ● Windows 8.1 Professional 64-bit ● Windows 8.1 Professional 64-bit MSNA ● Windows 8.1 Professional 64-bit for Education ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Windows 8.
Category Serviceability 6 Chapter 1 Product description Description ● Windows 7 Ultimate 64-bit, Service Pack 1 ● Windows 7 Ultimate 32-bit, Service Pack 1 End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory modules (4, 2 expansion and 2 primary) ● mSATA SSD ● Optical drive ● SSD ● WLAN module ● WWAN module
2 External component identification Display Component Description (1) WLAN antennas * Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas * (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures photographs.
Component Description NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 7: Select Start > Help and Support > User Guides. Windows 8.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Buttons, speakers, and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description Right-click the Start button, and then select Power Options. (2) Speakers Produce sound. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
Component Description (5) num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad. Front Component (1) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (3) Vent Enables airflow to cool internal components.
Right Component Description (1) Memory card reader Reads optional memory cards that store, manage, share, or access information. (2) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Rear Component Description (1) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (2) Power connector Connects an AC adapter. (3) AC adapter/battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
Bottom Component 16 Description (1) Battery release latch Releases the battery from the battery bay. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service door release lock Locks the service door.
Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 18 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
3 Illustrated parts catalog Computer major components Computer major components 19
Item Component Spare part number (1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see LED display assembly subcomponents on page 25. 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001 15.
Item Component Spare part number For use in South Korea 733688-AD1 For use in Spain 733688-071 For use in Sweden and Finland 733688-B71 For use in Switzerland 733688-BG1 For use in Taiwan 733688-AB1 For use in Thailand 733688-281 For use in Turkey 733688-141 For use in Turkey (F) 733688-541 For use in the United Kingdom and Singapore 733688-031 For use in the United States 733688-001 Keyboard with pointing stick (includes keyboard cable and pointing stick cable): For use in Belgium 7
Item (4) Spare part number For use in South Korea 745663-AD1 For use in Spain 745663-071 For use in Sweden and Finland 745663-B71 For use in Switzerland 745663-BG1 For use in Taiwan 745663-AB1 For use in Thailand 745663-281 For use in Turkey 745663-141 For use in Turkey F 745663-541 For use in the United Kingdom and Singapore 745663-031 For use in the United States 745663-001 Primary memory module (PC3L, 12800, 1600-MHz): 8-GB 693374-001 4-GB 691740-001 (5) Top cover (includes To
Item (14) Component Spare part number Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) 765142-001 Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.
Item (23) (24) (25) (26) 24 Component Spare part number 128-GB, Z Turbo Drive, PCIe 813137-001 WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 WLAN module: Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapterr 710663-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.
LED display assembly subcomponents Item Component (1) Display bezel: (2) (3) Spare part number For use only on computer models equipped with a webcamera 734301-001 For use only on computer models not equipped with a webcamera 734302-001 For use only on computer models equipped with a QHD+ display and with a webcamera 784471-001 For use only on computer models not equipped with a QHD+ display and with a webcamera 784472-001 For use only on computer models equipped with an Innolux display and
Item Component Spare part number (4) Display hinges (includes left and right hinges and display panel cable bracket) 784464-001 (5) Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers) 784466-001 Component Spare part number Bracket Kit, includes: 734299-001 Bracket Kit Item (1) Security cable lock bracket (2) Fingerprint reader board bracket Cable Kit Item Component Spare part number Cable Kit, includes: 785222-001
Plastics Kit Item Component Spare part number Plastics Kit, includes: 734297-001 (1) ExpressCard reader bezel (2) Fingerprint reader blank cover (3) Fingerprint reader bezel (4) SD card reader bezel (5) System lens Plastics Kit 27
Mass storage devices Item Component (1) Solid-state drive, 2.5-inch (2) 28 Spare part number 512-GB, SATA-3 795962-001 512-GB, SATA-3, self-encrypting drive (SED), OPAL 2 813139-001 256-GB, SATA-3 795959-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 1 795960-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 795961-001 240-GB, SATA-3 795958-001 180-GB, SATA-3 795957-001 128-GB, SATA-3 795956-001 Solid-state drive, M.
Item (3) Component Spare part number Hard Drive Hardware Kit, includes: 734280-001 Hard drive bracket Screws (not illustrated) (4) (5) Hard drive (does not include hard drive bracket or screws): 1-TB, 7200-rpm, 9.5-mm 766644-001 1-TB, 5400-rpm, 2.5-in 778192-001 750-GB, 7200-rpm, 2.5-in 778191-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 500-GB, 7200-rpm, 7.
Component Spare part number 491683-001 For use in the People's Republic of China 490371-AA1 For use in Singapore 491683-AF1 For use in South Africa 490371-AR1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 491683-031 Power cord (3-pin, black, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 9-cell, 100-WHr, 3.0-AHr, Li-ion battery 634087-001 9-cell, 73-WHr, 2.2-AHr, Li-ion battery 634089-001 8-cell, 83-WHr, 2.8-AHr, Li-ion battery 708456-001 8-cell, 75-WHr, 2.8-AHr, Li-ion battery 708455-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Service cover Description Spare part number Service cover 734278-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37).
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number Hard drive, 2.5-inch 1-TB, 7200-rpm, 9.5-mm 766644-001 1-TB, 5400-rpm, 2.5-in 778192-001 750-GB, 7200-rpm, 2.5-in 778191-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 500-GB, 7200-rpm, 7.
3. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive tab toward you. b. Remove the four Phillips PM3.0×3.5 screws (1) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 734280-001.
Reverse this procedure to install the hard drive. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 Hard drive upgrade bay 734298-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
3. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer. 4. Remove the optical drive (3). Reverse this procedure to install the optical drive.
WWAN module Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 HP hs3110 HSPA+ Mobile Broadband Module 822828-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Solid-state drive (M.2) Description Spare part number 512-GB, M.2, PCIe 813138-001 256-GB, M.2, PCIe 795955-001 128-GB, M.2, PCIe 813137-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Primary memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable): For use in Belgium 733688-A41 For use in Northwest Africa 733688-FP1 For use in Brazil 733688-201 For use in Norway 733688-091 For use in Bulgaria 733688-261 For use in Portugal 733688-131 For use in Canada 733688-DB1 For use in Romania 733688-271 For use in the Czech Republi
For use in country or region Spare part number For use in country or region Spare part number For use in Italy 745663-061 For use in Thailand 745663-281 For use in Japan 745663-291 For use in Turkey 745663-141 For use in Turkey F 745663-541 For use in Latin America 745663-161 For use in the United Kingdom and Singapore 745663-031 For use in the Netherlands 745663-B31 For use in the United States 745663-001 Before removing the keyboard, follow these steps: 1. Turn off the computer.
4. Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open. 7. Lift the rear edge of the keyboard until it rests at an angle. 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9.
11. Remove the keyboard (4). Reverse this procedure to install the keyboard.
Expansion memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the computer.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
Top cover Description Spare part number Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the following screws that secure the top cover to the computer: (1) Three Torx T8M2.5×4.5 screws in the optical drive bay (2) Four Torx T8M2.5×4.5 screws in the battery bay (3) Two Phillips PM2.0×3.0 screws in the hard drive bay 5. Turn the computer right side up with the front toward you. 6. Open the computer. 7. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. 8.
9. Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer. 10. Lift the rear edge of the top cover (1) until the left and right sides and the front edge detach from the computer. 11. Slide the top cover (2) forward until the fingerprint reader board cable and the TouchPad cable are accessible. 12. Release the ZIF connector to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable (3) from the system board. 13.
14. Remove the top cover (5). Reverse this procedure to install the top cover.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable and double-sided adhesive) 734286-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the fingerprint reader board (4) and cable. Reverse this procedure to install the fingerprint reader board.
Function button board Description Spare part number Function button board (includes cable and double-sided adhesive) 734284-001 Before removing the function button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Lift the right side of the function button board (3) until it rests at an angle. 6. Remove the function button board (4) by sliding it up and to the right at an angle. Reverse this procedure to install the function button board.
Power button board Description Spare part number Power button board (includes cable) 734285-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the power button board. ExpressCard assembly Description Spare part number ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode DisplayPort, and USB port) 794579-001 Before removing the ExpressCard assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Remove the the ExpressCard assembly (5). Reverse this procedure to install the ExpressCard assembly.
Smart card reader Description Spare part number Smart card reader (includes cable) 742159-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the smart card reader and cable. Audio/USB board Description Spare part number Audio/USB board (includes SD Card reader) 734288-001 Before removing the audio/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board. 3. Remove the audio/USB board. Reverse this procedure to install the audio/USB board. USB board Description Spare part number USB board (includes cable and double-sided adhesive) 734293-001 Before removing the USB board, follow these steps: 1. Turn off the computer.
1. Release the ZIF connector (1) to which the USB board cable is attached, and then disconnect the USB board cable from the system board. 2. Detach the USB board cable (2) from the base enclosure. (The USB board cable is attached to the base enclosure with double-sided adhesive.) 3. Remove the Torx T8M2.5×4.5 screw (3) that secures the USB board to the base enclosure. 4. Remove the USB board and cable. Reverse this procedure to install the USB board.
Speakers Description Spare part number Speakers (includes cable) 734292-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.
4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
Reverse this procedure to install the fan/heat sink assembly.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Quad Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) 778693-001 Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 778692-001 Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 773212-001 Intel Quad Core i7-4610M 3.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material.
c. Optical drive (see Optical drive on page 41) d. Keyboard (see Keyboard on page 50) e. Top cover (see Top cover on page 58) f. Fan/heat sink assembly (see Fan/heat sink assembly on page 74) Remove the graphics board: 1. Remove the two Torx T8M2.5×4.5 screws (1) that secure the graphics board to the system board. (The graphics board tilts up.) 2. Remove the graphics board (2) by pulling the board away from the slot at an angle. Reverse this procedure to install the graphics board.
Display assembly NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001 15.
5. Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure. 6. Turn the computer right side up, with the rear toward you. 7. Remove the four Torx T8M2.0×3.0 screws (1) that secure the hinge cover to the computer. 8. Remove the hinge cover (2). The hinge cover is available using spare part number 734294-001.
9. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure. 10. Position the computer with the front toward you. 11. Open the computer as far as it will open. 12. Remove the Phillips PM2.0×3.0 screw (1) that secures the display panel cable and bracket to the system board. 13. Remove the display panel cable bracket (2). The display panel cable bracket is included in the Hinge Kit, spare part number 784464-001. 14.
16. Release the wireless antenna cables from the routing channels built into the base enclosure. 17. Remove the two Torx T8M2.5×6.5 screws (1) that secure the display assembly to the base enclosure. 18. Remove the display assembly (2). NOTE: Steps 19 through 22 apply only to LED display assemblies. 19.
a. Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in all LED display assembly subcomponent spare part kits. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4).
20. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c.
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module. b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 784208-001. The microphone module is available using spare part number 735370-001. 22.
b. Remove the display hinges (2). The display hinges are available using spare part number 784464-001 and include the left and right hinges. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
d. Keyboard (see Keyboard on page 50) e. Top cover (see Top cover on page 58) f. ExpressCard assembly (see ExpressCard assembly on page 67) g. Audio/USB board (see Audio/USB board on page 70) h. Speakers (see Speakers on page 73) i. Fan/heat sink assembly (see Fan/heat sink assembly on page 74) j.
2. Disconnect the following cables from the system board: (1) Power connector cable (2) RJ-45 (network) cable (3) USB board cable 3. Remove the right-side rear corner cover (1). The right-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. 4. Remove the seven Torx T8M2.5×4.5 screws (2) that secure the system board to the base enclosure.
5. Lift up on the left side of the system board (1) until it rests at an angle. 6. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 785222-001. Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
RJ-45 (network) cable NOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 785222-001. Before removing the RJ-45 (network) cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the left-side rear corner cover (2). The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001. 3. Remove the Phillips PM2.0×5.5 screw (1) that secures the security cable lock bracket to the base enclosure. 4. Remove the security cable lock bracket (2). The security cable lock bracket is included in the Bracket Kit, spare part number 734299-001.
5. Remove the RJ-45 (network) cable (3). Reverse this procedure to install the RJ-45 (network) cable.
7 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter. Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1.
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP Sure Start Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer’s BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Your computer ships with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration. For more information, go to http://www.hp.
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 117. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1.
12 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
13 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 123. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
14 Specifications Computer specifications Metric U.S. Width 38.2 cm 15.0 in Depth 25.7 cm 10.1 in Height (front to rear, LED display assembly) 3.1 to 3.6 cm 1.2 to 1.4 in Weight (computer equipped with Intel Dual Core processor, 500-GB hard drive, optical drive, one memory module, WLAN module, fingerprint reader, modem module, and 8cell battery) 2.93 kg 6.
Hard drive specifications 1-TB* 750-GB** 500-GB** Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
15 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
17 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 29 AC adapter/battery light 12, 15 accessory battery connector, identifying 16 audio, product description 3 audio-in (microphone) jack, identifying 14 audio-out (headphone) jack, identifying 14 audio/USB board removal 70 spare part number 22, 70 B Backup and Restore 116 backup tools 114 backups 122 creating 115 recovering 116 base enclosure, spare part number 23 battery removal 37 spare part numbers 24, 37 battery cover, identifying 16 battery release latch 16 BIOS det
F f11 recovery 117, 120 fan/heat sink assembly removal 74 spare part numbers 22, 74 fingerprint reader bezel, illustrated 27 fingerprint reader blank cover, illustrated 27 fingerprint reader board removal 62 spare part number 22, 62 fingerprint reader board bracket illustrated 26 removal 62 fingerprint reader, identifying 11 fn key, identifying 11 function button board removal 64 spare part number 22, 64 function keys, identifying 11 G graphics board removal 78 spare part numbers 23, 78 graphics, product de
N network cable illustrated 26 removal 93 network jack, identifying 15 nonvolatile memory 129 num lk key 12 num lock light 9 O operating system, product description 4 optical drive identifying 14 precautions 32 removal 41 spare part numbers 24, 29, 41 optical drive eject button, identifying 14 original system recovery 124 P packaging guidelines 34 plastic parts, service considerations 31 Plastics Kit components 27 spare part number 27 pointing device, product description 4 pointing stick 8 ports external mo
SIM slot, identifying 16 slots ExpressCard 13 security cable 13 SIM 16 smart card 13 Smart card reader 13 smart card reader removal 69 spare part number 22, 69 smart card slot 13 solid-state drive precautions 32 product description 2 removal 45 spare part numbers 23, 28, 45 Speaker Kit, spare part number 23 speakers removal 73 spare part number 23, 73 speakers, identifying 11 specifications computer 127 hard drive 128 Startup Repair, using 116 supported discs, recovery 123 Sure Start using 111 system board
