User Guide - Windows 7

13 Support ......................................................................................................................................................... 88
Contacting support ............................................................................................................................. 88
Labels ................................................................................................................................................. 89
14 Specifications ................................................................................................................................................ 90
Input power ......................................................................................................................................... 90
Operating environment ....................................................................................................................... 90
Appendix A Traveling with or shipping your computer ....................................................................................... 91
Appendix B Troubleshooting .............................................................................................................................. 92
Troubleshooting resources ................................................................................................................. 92
Resolving issues ................................................................................................................................ 92
The computer is unable to start up .................................................................................... 92
The computer screen is blank ............................................................................................ 92
Software is functioning abnormally .................................................................................... 93
The computer is on but not responding ............................................................................. 93
The computer is unusually warm ....................................................................................... 93
An external device is not working ...................................................................................... 93
The wireless network connection is not working ................................................................ 94
A disc does not play ........................................................................................................... 94
A movie is not visible on an external display ..................................................................... 94
The process of burning a disc does not begin, or it stops before completion .................... 95
Appendix C Electrostatic discharge ................................................................................................................... 96
Index ................................................................................................................................................................... 97
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