User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD is a registered trademark of Advanced Micro Devices, Inc. in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Intel and Centrino are trademarks of Intel Corporation in the U.S. and other countries. SD logo is a trademark of its proprietor. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Table of contents 1 Welcome ........................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ......................................................................................................................... 5 Right .............
Connecting to a wired network ........................................................................................................... 25 Connecting to a local area network (LAN) ......................................................................... 25 4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 27 Using pointing devices .................................................................................................
Connecting wired displays with an optional hub ............................................... 40 Connecting wireless displays (Miracast-compatible wireless displays only) ..................... 41 6 Power management ........................................................................................................................................ 43 Shutting down (turning off) the computer ...........................................................................................
Inserting a smart card ........................................................................................................ 56 Removing a smart card ...................................................................................................... 57 Using a USB device ........................................................................................................................... 57 Connecting a USB device ...................................................................................
Using antivirus software ..................................................................................................................... 77 Using firewall software ....................................................................................................................... 77 Installing critical security updates ....................................................................................................... 78 Using HP Client Security ..................................................
Setting a MultiBoot Express prompt .................................................................. 95 Entering MultiBoot Express preferences ........................................................... 96 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 96 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 97 Using HP Sure Start ..........................................................
1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 19.
Finding information You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components HP Support Assistant ● Operating system information To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
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2 Getting to know your computer Right Component Description (1) Memory card reader Reads optional memory cards that store, manage, share, or access information. (2) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Component (4) Description Upgrade bay (optical drive shown) (select models only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, navigate to the Help and Support web page (see Finding information on page 2). Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. For details about different types of USB ports, see Using a USB device on page 57. (3) Vent Enables airflow to cool internal components.
Component 8 Description (7) Smart card reader Supports optional smart cards. (8) ExpressCard slot or smart card reader (depending on the configuration) Supports optional ExpressCards or smart cards.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures photographs.
Top TouchPad Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes (select models only) on page 31.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Component (5) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (6) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lock key, the esc key, or the b key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.
Bottom Component ENWW Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service door release lock Locks the service door. (7) Service door release latch Releases the service door.
Component (8) Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Front Component (1) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Rear Component (1) Description USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. For details about different types of USB ports, see Using a USB device on page 57. (2) Power connector Connects an AC adapter. (3) AC adapter/battery light ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off. NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button.
● HSPA (High Speed Packet Access), which provides access to networks based on the Global System for Mobile Communications (GSM) telecommunications standard. ● EV-DO (Evolution Data Optimized), which provides access to networks based on the code division multiple access (CDMA) telecommunications standard. ● LTE (Long Term Evolution), which provides access to networks supporting LTE technology. You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: The SIM in your computer may look slightly different from the illustration in this section. NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into your computer. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Reconnect external power. 10. Reconnect external devices. 11. Turn on the computer.
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.
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4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● 28 Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ENWW ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: ● Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone.
● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● ENWW Swipe your finger gently from the right edge to reveal the charms.
Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. ● Swipe from the left edge of the TouchPad to switch between apps. Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.
Hot key combination Description fn+f10 Increases the screen brightness level. fn+f11 Turns the keyboard backlight on and off. (select models only) NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight. Using keypads The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam (select models only) ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ● Media buttons ● Media hot keys (specific keys pressed in combination with the fn key) ● Media k
● Volume buttons ● Volume hot keys (specific keys pressed in combination with the fn key) ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.
To check the audio functions on your computer, follow these steps: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Hardware and Sound, and then select Sound. 3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm and then click Test. You should hear sound through the speakers or through connected headphones. To check the recording functions on your computer, follow these steps: 1.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions if you have questions. NOTE: ports. See Getting to know your computer on page 5 for information about your computer's video VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. 1.
NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately). NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The information displayed on the computer screen can be simultaneously displayed on the DisplayPort device. To connect a video or audio device to the DisplayPort: 1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2.
NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt DisplayPort. Thunderbolt cable and Thunderbolt device (sold separately) must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows, go to https://thunderbolttechnology.net/products. 1. Connect one end of the Thunderbolt DisplayPort cable to the Thunderbolt DisplayPort on the computer. 2.
To set up multiple displays, follow these steps: 1. Connect an external hub (purchased separately) into the DisplayPort (DP) on your computer using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. 2. Connect the external display devices to the VGA ports or DisplayPorts on the hub. 3. For details on how to set up multiple displays, go to the Nvidia Control Panel or from the Start screen type screen resolution in the search box, or press fn+f4.
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6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon. ● To use Power Options, or to change the power plan, click the power meter icon and select an item from the list.
● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ 46 To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. 2. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information.
3. Pivot the battery up (2), and then remove the battery from the computer (3). Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced.
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7 External cards and devices Using memory card readers (select models only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page 5.
1. Save your information and close all programs associated with the memory card. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.
CAUTION: To reduce the risk of damage to the connectors: ● Use minimal force when inserting an ExpressCard. ● Do not move or transport the computer when an ExpressCard is in use. NOTE: The following illustration may look slightly different than your device. The ExpressCard slot may contain a protective insert. To remove the insert: 1. Press in on the insert (1) to unlock it. 2. Pull the insert out of the slot (2). To insert an ExpressCard: 1.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. 1. Save your information and close all programs associated with the ExpressCard. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Release and remove the ExpressCard: a. Gently press in on the ExpressCard (1) to unlock it. b.
2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device.
Connecting a USB device CAUTION: device. ▲ To reduce the risk of damage to a USB connector, use minimal force to connect the Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord.
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8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ENWW ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Using hard drives CAUTION: To prevent information loss or an unresponsive system: ● Save your work and shut down the computer before adding or replacing a memory module or hard drive. ● If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components. 1.
1. Tilt down the service door to align the front edge of the service door near the front edge of the computer (1). 2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the computer. 3. Slide the service door toward the battery bay until the service door snaps into place. 4. With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place.
3. Turn the computer upside down on a flat surface. 4. Remove the battery (see Removing a battery on page 48). 5. Remove the service door (see Removing or replacing the service door on page 62). 6. Loosen the 3 hard drive screws (1). Pull the hard drive tab (2) to the left to disconnect the hard drive. 7. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section.
3. Tighten the hard drive screws (3). 4. Replace the service door (see Replacing the service door on page 62). 5. Insert the battery (see Inserting a battery on page 48). 6. Connect AC power and external devices to the computer. 7. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented.
To run Disk Defragmenter: 1. Connect the computer to AC power. 2. From the Start screen, type disk. 3. Click Optimize. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
hardware or software settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For more information, see the HP website. To access the latest user guides, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
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9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords. NOTE: A BIOS Administrator password must be set before you can access the DriveLock features. To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup.
Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.
4. Enter the BIOS Administrator password, and then press enter. 5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter. 6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 7. Use a pointing device or the arrow keys to select Disable protection. 8. Type your master password, and then press enter. 9. To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock, and then press enter. 4. Enter the BIOS Administrator password, and then press enter. 5.
Settings Function Embedded Security State No Operation/Disabled/Enabled TPM Set to Factory Defaults ● If the administrator password is not set, or if TPM Security Device is set to Hidden, this entry is hidden. ● You can enable or disable the TPM function. ● The next time the computer is restarted after the TPM function is set, this value is set to No Operation. No/Yes ● If the administrator password is not set, or if the TPM Security Device is set to Hidden, this entry is hidden.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall. Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
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10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed. See Updating the BIOS on page 93.
a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Replacing the service door on page 62). 8. Insert the battery (see Inserting a battery on page 48). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number.
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11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows operating system media (purchased separately) on page 89. Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders.
To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and then select This PC. NOTE: If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately).
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item. ● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot Popup Delay (Sec), and then press enter. 4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.) 5.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: only. Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run.
Using HP Sure Start Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer’s BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Your computer ships with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration. For more information, go to http://www.hp.
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ENWW ● E-mail support. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
Operating environment Factor Metric U.S.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
B Troubleshooting Troubleshooting resources ● Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
110 Appendix C Electrostatic discharge ENWW
Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture 29 A AC adapter, testing 50 AC adapter/battery light 18 accessory battery connector, identifying 15 administrator password 70 airport security devices 61 AMD Dual Graphics 51 AMD graphics controller, using 40 antivirus software 77 audio functions, checking 36 audio-in (microphone) jack, identifying 5 audio-out (headphone) jack, identifying 5 Automatic DriveLock password entering 75 removing 76 B battery conserving power 49 discharging 47 displayin
Dual-Mode DisplayPort, identifying 7 E electrostatic discharge 109 esc key, identifying 14 ExpressCard configuring 54 defined 54 inserting 54 removing 56 removing insert 55 ExpressCard slot 8 external AC power, using 50 external devices 58 external drive 59 external monitor port 6, 38 F f11 recovery 88 Face Recognition 37 fingerprint reader 79 fingerprint reader, identifying 13 firewall software 77 fn key, identifying 14, 33 function keys, identifying 14 G GPS 24 graphics AMD Dual Graphics 51 Hybrid Graphic
memory card reader, identifying 5 memory module identifying 16 inserting 82 removing 81 replacing 81 microphone (audio-in) jack, identifying 5 microphone mute light, identifying 11 Microsoft Certificate of Authenticity label 100 Miracast 41 mouse, external setting preferences 27 MultiStream Transport technology, using 40 N network jack, identifying 18 num lock key, identifying 34 num lock light 11 num lock, external keypad 34 Nvidia graphics controller, using 40 O operating environment 102 optical drive 59
troubleshooting disc burning 108 disc play 107 troubleshooting, external display 108 turning off the computer 43 U unresponsive system 43 upgrade bay, identifying 6 USB 2.0 port 7 USB 3.0 charging (powered), identifying 7 USB 3.
