User Guide - Windows 8.1

Setting a MultiBoot Express prompt .................................................................. 95
Entering MultiBoot Express preferences ........................................................... 96
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 96
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 97
Using HP Sure Start ........................................................................................................................... 98
13 Support ......................................................................................................................................................... 99
Contacting support ............................................................................................................................. 99
Labels ............................................................................................................................................... 100
14 Specifications .............................................................................................................................................. 101
Input power ....................................................................................................................................... 101
Operating environment ..................................................................................................................... 102
Appendix A Traveling with the computer ......................................................................................................... 103
Appendix B Troubleshooting ............................................................................................................................ 105
Troubleshooting resources ............................................................................................................... 105
Resolving issues .............................................................................................................................. 105
The computer is unable to start up .................................................................................. 105
The computer screen is blank .......................................................................................... 106
Software is functioning abnormally .................................................................................. 106
The computer is on but not responding ........................................................................... 106
The computer is unusually warm ..................................................................................... 106
An external device is not working .................................................................................... 107
The wireless network connection is not working .............................................................. 107
A disc does not play ......................................................................................................... 107
A movie is not visible on an external display ................................................................... 108
The process of burning a disc does not begin, or it stops before completion .................. 108
Appendix C Electrostatic discharge ................................................................................................................. 109
Index ................................................................................................................................................................. 111
x ENWW