Warranty and Support Guide Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.
Don’t Forget to Register! Registration is quick, easy and offers: Click “Register with HP” on your desktop or go to: http://register.hp.com • • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own. The HP newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at http://subscription.support.hp.
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution describes what you should do to try to solve the problem. Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC.
Internet Access Symptom Problem Solution Cannot connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network).
Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly. Monitor is not connected or is not on. Connect the monitor to the PC, plug it in, and turn it on. Line voltage selection switch is not in the proper position for your country/region (115VAC/230VAC).
• • • System Restore This Microsoft Windows XP feature allows you to bring your computer configuration back to a previous time when a current software problem may not have existed. The feature does this by creating a “restore point” where it records the PC settings at that time and date. The installation of some software automatically sets a restore point for you, but it is recommended to manually set restore points, especially before installing or downloading additional software.
4 Then, if you would like to make extra space available on your hard drive, you can delete the recovery partition using a special software tool. 5 Do not delete your hard drive partition unless you have made recovery CDs or DVDs. 1 3 2 4 5 The recovery discs can be used only with the specified PC model. The discs are licensed for use only with your PC.
Using the Recovery Tools CD Your PC allows you to create (burn) a Recovery Tools CD. After you make the HP PC Recovery Tools CD, you can use it to: • • • • • Read instructions to use each utility on the Recovery Tools CD. Start the System Recovery program from the recovery partition. Remove the System Recovery partition from your PC hard disk drive to increase space for data. Create a new data partition on your PC hard disk drive.
System Recovery When you’ve tried other methods of repairing your system software (like System Restore or Application Recovery), you may want to use the HP PC System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program.
5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. System Recovery Using Recovery Discs Make your own recovery CDs/DVDs before you need them; recovery discs are not included with your PC. See “Creating Recovery CDs/DVDs.
Warranty and License Information HP Total Care Return to HP Repair Service HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help & Support Center for the fastest resolutions. For more information on your support and services options visit www.hp.
Recycle — HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.
Customer Responsibilities You may be required to run HP-supplied diagnostic programs before replacement component (e.g., keyboard, monitor, mouse, etc.) is dispatched. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the HP Customer Care Center.
f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the hard disk of the HP Product with/for which the recovery solution was originally purchased.
10. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U.S. $5.00.
Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company 10500 Ridgeview Ct.
Regulatory and Safety Information WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life. WARNING: The PC is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. WARNING: Please read the “Additional Safety Information” located later in this document before installing and connecting your PC to the electrical power system.
Statement of Fax Branding The Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine, unless it clearly contains: a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business or other entity, or individual sending the message, the telephone number of the sending machine or such business, entity, or individual.
Additional Safety Information This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number.
TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built-up static charges.
