Warranty and Support Guide

3
Symantec — Norton AV
http://www.symantec.com
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Intuit — Quicken Basic
1-900-555-4688 — http://www.intuit.com
Sonic (only CD-RW and DVD+RW/+R models)
http://www.sonic.com
Yahoo!
http://www.yahoo.com
Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options around the clock to better handle your needs. Go to
your PC’s Help and Support Center for the fastest
resolutions. For more information on your support and
services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your PC do not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the HP Customer Care Web support
site or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP Total Care Agents are available 24 hours a day in
English, Spanish (U.S. only), and French (Canada only) via:
1-800-474-6836 (1-800-HP invent) to provide expert
assistance.
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject
to change.
HP Total Care Out-of-Warranty
Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
•
Visa and MasterCard holders in the United States or
callers from Canada, call 1-800-474-6836
(1-800-HP invent).
•
1-time technical support, $40* USD (Can $34.99*)
per call.
•
1-year unlimited technical support, $75* USD
(Can $64.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Protect your investment by purchasing an Extended Service
Plan. Allow Total Care to provide you with total peace of
mind, while you get the most out of your investment. Service
coverage begins on product purchase date, and you must
purchase the service within the first year after purchasing the
computer. The hardware service offering is determined
based on the outcome of system self-test programs that you
run during your initial call to HP Total Care.
For more information please visit:
U.S. only
http://www.hp.com/go/totalcare
1-866-234-1377
Canada only
http://www.hp.ca/totalcare
1-866-231-4351