HP Color LaserJet Enterprise M651 HP Color LaserJet Enterprise MFP M680 Control Panel Message Document (CPMD) www.hp.com/support/colorljM651 www.hp.
HP Color LaserJet Enterprise, Managed M651, MFP M680 - Control Panel Message Document (CPMD) SUMMARY This document provides error-code troubleshooting information
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Table of contents 1 Document last updated ................................................................................................................................................................................................................... 1 2 Control-panel message types...................................................................................................................................................................................................
10.99.34 Used supply in use..................................................................................................................................................................................... 25 10.99.40 Genuine HP supplies installed .......................................................................................................................................................... 26 10.99.41 Unsupported Supply in use.....................................................................
30.01.01.................................................................................................................................................................................................................................... 79 30.01.02 Scanner calibration failure..................................................................................................................................................................80 30.01.06 Scanner Fan failure ..........................................
32.1C.15 ................................................................................................................................................................................................................................ 202 32.1C.2E ............................................................................................................................................................................................................................... 202 32.1C.2F ............................
41.01.YZ.................................................................................................................................................................................................................................. 214 41.02.00................................................................................................................................................................................................................................. 216 41.03.
50.3X.YZ Fuser error ...................................................................................................................................................................................................244 50.4X.YZ Fuser error .................................................................................................................................................................................................. 246 50.7X.YZ Fuser error....................................................
58.02.04 Error ...................................................................................................................................................................................................................271 59.WX.YZ error messages .................................................................................................................................................................................................272 59.* errors .................................................
98.* errors.......................................................................................................................................................................................................................... 293 98.00.01 or 98.01.00 Corrupt data in firmware volume ....................................................................................................................294 98.00.02 Corrupt data in the solutions volume ...........................................................
Calibrating ......................................................................................................................................................................................................................... 312 Calibration reset pending....................................................................................................................................................................................... 312 Canceling .......................................................
Finisher low on finishing agent ........................................................................................................................................................................... 321 Finishing process not functional ....................................................................................................................................................................... 321 Flatbed cover open or Close Flatbed cover..........................................................
Printing File Directory... ...........................................................................................................................................................................................335 Printing Font List... .......................................................................................................................................................................................................335 Printing Help Page... ...............................................
Supplies low ....................................................................................................................................................................................................................346 Supply memory warning ........................................................................................................................................................................................346 The unit has corrupt data ...............................................
1 Document last updated The following is the last time this document was updated: Last update: September 6, 2022 Document last updated 1
2 Control-panel message types The control-panel messages and event code entries indicate the current printer status or situations that might require action. NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors. A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.
3 Error-code and control-panel-message troubleshooting overview This section provides information on error codes and searching for information. Error codes (types and structure) Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).
Table 3-1 ERROR CODES: The first two characters (continued) 4 Error code System Component System Error Description 32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error. 33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error. 40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB accessory error. 41.WX.
Table 3-1 ERROR CODES: The first two characters (continued) Error code System Component System Error Description 69.WX.YZ Duplexer Duplexer error. 70.WX.YZ DC controller (LaserJet) DC controller firmware error. 80.WX.YZ Managed device Embedded Jetdirect error. 81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error. 82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error. 90.WX.YZ Internal diagnostics Internal test of systems (i.e.
4 How to search for printer documentation The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals. These portals are on WISE for Channel (please see Accessing WISE for HP channel partners (HP Partner Portal) on page 6 below for instructions on how to navigate to the site) and WISE . WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users.
2. Select the Services & Support tab, and then select Technical Support. 3. Select Technical Documentation. 4. You will be taken to the WISE portal.
Play the video: View a video of how to access WISE (HP channel partners) Accessing WISE for internal HP users Learn how to access WISE if you are an internal HP user. 1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below. 2. Select Commercial from the drop-down menu. 3. You will be taken to the WISE homepage. AMS ● https://support.hp.com/wise/home/ams-en ● https://support.hp.com/wise/home/ams-es ● https://support.hp.com/wise/home/ams-pt ● https://support.hp.
● https://support.hp.com/wise/home/apj-th EMEA ● https://support.hp.com/wise/home/emea-en Play the video: View a video of how access WISE (internal HP users) Using WISE to search for error codes Learn how to use WISE to look up error codes. NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models. You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).
3. Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button. 4. Select the desired topic from the search results. Search for error codes from the WISE home page Learn how to search for a specific error code from the WISE home page.
1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections. NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return. 2. Enter the error code in the search field. 3. Select the desired topic from the search results. Using WISE to access repair and replace videos for FRUs Learn how to use WISE to access repair and replace videos for FRUs.
NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models. You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z). Search for a printer's Product Detail Page (PDP) Learn how to search WISE for product specific information. Quickly review the steps and then play the video. 12 1. Select Products in the navigation bar of the WISE portal home page. 2.
4. Select the desired video from the list of videos. Play the video: View a video of how to search for the printer's Product Detail Page (PDP) Perform a model number search using the search function Learn how to search WISE using the model number. Quickly review the steps and then play the video. 1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.
3. To refine the search results, select the radio button labeled video in the upper-right portion of the screen. TIP: To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.
5 Printer service information Service pin for printer Last update: September 6, 2022 Service mode PIN numbers: ● M651: 4065114 ● M680: 4068014 NOTE: When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any of the following errors.
6 Numerical control panel messages Use the following numerical error message troubleshooting to resolve your issue. 10.WX.YZ error messages 10.wx.yz error messages Errors in the 10.* family are related to toner cartridges and other supply items that require regular replacement as part of routine printer maintenance. Order replacement supplies and install them as necessary. To order parts, go to .To order parts, go to https://www.hp.com/buy/parts.
general troubleshooting steps to try to resolve the problem. If the error persists, contact your HPauthorized service or support provider, or contact HP support at www.hp.com/go/contactHP. To order parts, go to .To order parts, go to https://www.hp.com/buy/parts. 1. 2. 3. For toner cartridges: a. Remove and reinstall the cartridge. b. Check the electronic chip on the cartridge if it is visible. If the chip is damaged, replace the toner cartridge. c.
Recommended action 1. Open the front door and remove the suspected toner cartridge. 2. Check the toner cartridge memory chip. If it is damaged, replace the toner cartridge. 3. Reinstall the toner cartridge. 4. Close the front door. 5. If the error displays again, turn the printer off, and then on. 6. If the error persists, replace the suspected toner cartridge. 10.0X.10 Supply memory error The printer is unable to read the toner cartridge data. The toner cartridge is present but defective.
Recommended action ■ Replace or reinstall the toner cartridge to continue printing. 10.0X.25 Wrong cartridge in slot The printer displays this message when a toner cartridge is installed in the wrong slot. The 10.XX.25 is an event log only message, it will not show on the control panel. The only message to display will be Wrong cartridge in slot. The indicated cartridge is installed in the wrong position: ● 10.00.25 Black toner cartridge (event code) ● 10.01.
The 10.WX.60 is an event log only message, it will not show on the control panel. The only message to display will be low. ● 10.00.60 Black toner cartridge (event code) ● 10.01.60 Cyan toner cartridge (event code) ● 10.02.60 Magenta toner cartridge (event code) ● 10.03.60 Yellow toner cartridge (event code) Recommended action ■ If the print quality is no longer acceptable, replace the toner cartridge.
Recommended action ■ If the print quality is no longer acceptable, the customer must order and pay for a replacement toner cartridge. NOTE: HP recommends that customers have replacement supplies available to install when the print quality is no longer acceptable. 10.0X.91 error Toner cartridge motor stall. ● 10.00.91 Black toner cartridge ● 10.01.91 Cyan toner cartridge ● 10.02.91 Magenta toner cartridge ● 10.03.91 Yellow toner cartridge Recommended action for customers 1.
10.0X.92 error Toner cartridges not engaged. ● 10.00.92 Black toner cartridge ● 10.01.92 Cyan toner cartridge ● 10.02.92 Magenta toner cartridge ● 10.03.92 Yellow toner cartridge Recommended action 1. Open the front door, then remove and reinstall the toner cartridge. 2. Check the toner cartridge for any damage or defects. 3. Replace the toner cartridge. 10.22.15 Install transfer unit The transfer unit has been removed or is installed incorrectly.
2. Replace the ITB kit when the print quality becomes unacceptable. For instructions: Removal and replacement: Image transfer kit Part number: CC493-67910 NOTE: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. 10.22.70 Transfer Kit Printing past very low The transfer kit estimated usage life is very low.
For instructions: See the Repair Service Manual for this product. NOTE: The printer detects a new fuser using a fusible link that breaks down after 100 pages of printing. If a new fuser is installed for troubleshooting purposes, be sure to remove it before printing 100 pages. NOTE: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. 10.23.
10.31.70 Replace Toner Collection Unit The toner collection unit is at its estimated end of life. Recommended action ■ The customer must order and pay for a replacement toner collection unit. Part number: CC493-67913 NOTE: Printing past the Replace Toner Collection Unit message is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the printer. 10.39.60 Document feeder kit low, 10.39.
The 10.99.34 is an event log only message, it will not show on the control panel. The only message to display will be Used supply in use. Recommended action ■ The toner cartridge has been previously used. Touch OK to continue. NOTE: Removing a cartridge from one printer and then installing it in a different printer (for testing functionality) will cause this event code. NOTE: If it is believed that the customer purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. 10.99.
2. If the error persists, remove and reinstall the formatter. Make sure it is fully seated. 3. If the error still persists, replace the formatter. 11.00.01 or 11.00.02 Internal clock error This message indicates a problem with the formatter's real time clock. The printer real time clock has experienced an error. 01=dead clock battery 02=dead real time clock Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
● X represents the sensor or door that triggered the jam. ● Y represents the jam condition (delay, stay, wrap, etc.
Table 6-4 Potential values for W and X (continued) W Jam location X Sensor or door D Duplex area 3 Duplex refeed D Duplex area A Door 1 (if different than the imaging area) D Duplex area B Door 2 (if different than the imaging area) D Duplex area F Multiple sensors or doors E Output or intermediate paper transport unit (IPTU) area 1 Output bin full sensor E Output or intermediate paper transport unit (IPTU) area 2 IPTU feed sensor 1 E Output or intermediate paper transport unit
Table 6-4 Potential values for W and X (continued) 30 W Jam location X Sensor or door 3 Page insert unit 4 Page insertion tray 4 feed sensor 3 Page insert unit 7 Output path feed sensor 3 Page insert unit 9 Page insertion exit sensor 3 Page insert unit A Door 1 4 Punch unit 0 Puncher inlet sensor 4 Punch unit 1 Puncher jam sensor 4 Punch unit 9 Puncher exit sensor 4 Punch unit A Door 1 5 Folding unit 0 Folder inlet sensor 5 Folding unit 1 Folder sensor 5 Foldin
Table 6-4 Potential values for W and X (continued) W Jam location X Sensor or door 9 Booklet maker unit 2 Booklet maker feed sensor 3 9 Booklet maker unit 4 Booklet maker delivery sensor 9 Booklet maker unit 5 Booklet maker vertical paper path sensor 9 Booklet maker unit 6 Booklet unit front staple sensor 9 Booklet maker unit 7 Booklet unit rear staple sensor 9 Booklet maker unit 8 Booklet unit outlet sensor 9 Booklet maker unit A Door 1 9 Booklet maker unit B Door 2 9 B
Table 6-6 Potential values for Z (source, fuser mode, or destination) (continued) Paper location Z Source, fuser mode, or destination Z represents the paper source. 5 Tray 5 Z represents the paper source. 6 Tray 6 Z represents the paper source. D Duplexer Z represents the paper source. E Envelope feeder When paper has reached the fuser, is in the duplex path, or in the output path, Z represents the fuser mode.
Table 6-6 Potential values for Z (source, fuser mode, or destination) (continued) Paper location Z Source, fuser mode, or destination All paper locations F Residual jam All paper locations 0 Forbidden OHT jam (when Y=2) Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations. 2. Verify that no doors are open. 3.
1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam locations. 2. Verify that no doors are open. 3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted to the correct size, and the tray should not be filled above the maximum fill marks or tabs. 4. Verify that the paper meets specifications for this printer. 5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray.
3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray. 4. Check the tray 1 pick-up and feed rollers for wear, damage, or paper dusk. Clean or replace the rollers as needed. Part number: RM2-5781-000CN 5. Perform a test print job.
5. If the sensor test fails, replace the MP tray assembly. Part number: RM2-0340-000CN 6. Test the registration sensor using the sensor test under the Administration / Troubleshooting / Diagnostic Tests / Manual Sensor Test menu to verify that the sensor is functioning correctly. 7. If the registration sensor is damaged or does not function correctly replace the registration assembly. Part number: CZ255–67904 8. If tray 1 does not function correctly, replace the right door assembly.
3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray. For instructions on loading the tray correctly, go to: HP Color LaserJet Enterprise M651, MFP M680 Load Tray 2 and the 500-sheet trays. 4. Avoid loading paper that is damaged (ex.
4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) or that is out of specification for the tray or the printer. 5. Ensure the paper meets the specifications for the printer. 6. Verify that the tray 2 pick-up, feed, and separation rollers are correctly installed and that they are not dirty, worn, or damaged. Clean or replace the rollers as needed. Part number: CC493-67907 7.
● 10. Pick-up motor (J14) If the error persists, replace the tray 3 paper pick-up assembly. Part number: RM2-0341-000CN 13.A3.FF Paper Jam Residual paper jam in tray 3. This jam occurs when residual paper is detected at the tray 3 feed sensor (SR4) at power on. Recommended action for customers 1. Open the tray and remove any jammed paper, and then close the tray. 2. Open and close any door on the printer to allow the printer to attempt to clear the jam. 3.
5. Use the manual sensor tests to toggle (SR4). If the sensor is not functioning correctly, replace the tray 3 paper pick-up assembly. Part number: RM2-0341-000CN For sensor test instructions, go to: HP Color LaserJet Enterprise MFP M680 and HP Color LaserJet Enterprise M651 - Tools for troubleshooting: Manual sensor and tray/bin manual sensor tests. 6. 7. Check the following connectors for tray 3.
2. Open and close any door on the printer to allow the printer to attempt to clear the jam. 3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray. For instructions on loading the tray correctly, go to: HP Color LaserJet Enterprise M651, MFP M680 Load Tray 2 and the 500-sheet trays. 4.
3. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray. For instructions on loading the tray correctly, go to: HP Color LaserJet Enterprise M651, MFP M680 Load Tray 2 and the 500-sheet trays. 4. Avoid loading paper that is damaged (ex.
8. ● Pick-up assembly (J20) ● Pick-up motor (J14) If the error persists, replace the tray 4 paper pick-up assembly. Part number: RM2-0341-000CN 13.A5.D5 Jam in tray 5 Paper Delay Jam In tray 5. This jam occurs when the paper does not reach the tray 5 feed sensor (SR12) in the designated amount of time after the start of paper pick-up from tray 5. This is a no-pick jam from tray 5. Recommended action for customers 1. Open the tray and remove any jammed paper, and then close the tray. 2.
5. Verify that the tray 5 pick-up, feed, and separation rollers are correctly installed and that they are not dirty, worn, or damaged. Clean or replace the rollers as needed. Part number: CC493-67907 6. Use the component tests to run the tray 5 pick-up/feed motor drive test. If the motor is not functioning correctly, replace the pick up motor.
6. Verify that the tray 2 pick-up, feed, and separation rollers are correctly installed and that they are not dirty, worn, or damaged. Clean or replace the rollers as needed. Part number: CC493-67907 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Open the tray and the lower right door and remove any jammed paper, and then close the tray. 2.
Recommended action for call-center agents and onsite technicians 1. Close the lower right door to allow the printer to attempt to clear the jam. 2. Test switch (SW1) using the manual sensor switch test. For sensor test instructions, go to: HP Color LaserJet Enterprise MFP M680 and HP Color LaserJet Enterprise M651 - Tools for troubleshooting: Manual sensor and tray/bin manual sensor tests. 3. Replace the sensor assembly (SW1). Part number: WC4-5303-000CN 13.B2.
5. Check the intermediate transfer belt (ITB) and secondary transfer roller (T2) at the transfer area. Ensure that everything is correctly seated and that there are no damaged parts. ● If the paper is stopped at the registration assembly, before reaching the ITB and T2, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. ● If the paper is stopped at transfer area, check the ITB, T2, and the density sensor assemblies for damage or wear.
c. Perform a paper path test from tray 1 or tray 2 and check where leading edge is. ● If the leading edge of paper barely exits the tray and does not make it up into registration area, replace the paper pickup assembly and paper drive assembly. Assembly, paper-pickup : RM1-5919-000CN Assembly, paper-pickup (1x500-sheet paper feeder, 2,500-sheet paper feeder HCI): RM2-0341-000CN Part number, paper-pickup drive assembly: RM2-0385-000CN ● 3.
● For instructions: See the Repair Service Manual for this product. IMPORTANT: Before replacing any parts, the on-site technician should check ALL connectors on the DC controller. 13.B2.Dz Jam in Right Door The printer has a jam accessible from the right door. This is a paper delay jam at the registration sensor (SR20). ● 13.B2.D3 The paper is picked from tray 3 and (SR4) is triggered, but (SR20) is not triggered. ● 13.B2.
5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Open the right door and the lower right door and clear the jam in the indicated area. Inspect the paper path and make sure that there is no paper blocking the paper path. CAUTION: The fuser might be hot. 2.
7. If the sensor is functioning correctly, run a few pages to check where the leading edge of the paper actually stops. ● Check the area where the paper has stopped for any potential blockage or damaged parts. Replace the parts or assemblies as needed. ● If all parts look good and there is no obstruction, replace the registration assembly. Part number: CZ255–67904 IMPORTANT: Before replacing any parts, the on-site technician should check ALL connectors on the DC controller. 13.B2.
The paper has stopped in the duplex switchback area on top of the IPTU. Recommended action for customers 1. Open the right door and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Ensure the paper meets the specifications for the printer. 3. If the error occurs from tray 1 or tray 2 only, perform the following: a. Ensure that the tray width guides are set to the correct paper size being installed into the tray.
6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Open the top cover below the control panel. 2. Thoroughly inspect the area the jam occurred in and clear all paper from the paper path. 3. Ensure the type and quality of the paper that is being used meets HP specifications for the printer.
5. Check the output paper delivery assembly and the IPTU for damage or blockage. Replace the paper delivery assembly as needed. Assembly, paper-delivery (M651) RM2-0223-000CN Assembly, paper-delivery (M680) RM1-5615-010CN 6. Check the duplex path on the right door assembly for any damage or blockage, replace the right door assembly as needed. Part number: RM2-0208-000CN 7. If the error persists, replace the fuser assembly.
● 13.B9.A8 Printing in fuser mode Glossy paper 2. ● 13.B9.A9 Printing in fuser mode Glossy paper 3. ● 13.B9.AB Printing in fuser mode Transparency. ● 13.B9.AC Printing in fuser mode Label. ● 13.B9.AD Printing in fuser mode Envelope 1 or Envelope 2. Recommended action for customers 1. Open the right door and clear the jam in the indicated area. CAUTION: The fuser might be hot. 2. Thoroughly inspect the area where the jam occurred and clear all paper from the paper path. 3.
3. Make sure that the paper meets the HP specifications for the printer. NOTE: Some heavy, thick, or coated paper can cause these errors. 4. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray.
For instructions: See the Repair Service Manual for this product. Recommended action for duplex printing 1. Ensure that simplex jobs print OK. Check that the paper stops with trailing edge in the fuser and during entry into the duplex paper path. 2. Remove any jammed paper from the printer. 3. If the error persists, run the paper-path sensors test and verify the failure. 4. If the error persists, replace the duplex drive assembly.
b. Verify that the ITB and the transfer roller are seated correctly and not worn or deformed. If damaged, replace the corresponding assembly. Part number: CC493-67910 For instructions: See the Repair Service Manual for this product. c. Inspect the transfer feed assembly for debris or damage. Replace the secondary transfer assembly. Part number: CC493-67908 a. Remove the fuser and inspect the fuser sleeve, pressure roller and delivery roller for blockage and/or damage. Replace the fuser as needed.
3. Make sure that the paper meets the HP specifications for the printer. NOTE: Some heavy, thick, or coated paper can cause these errors. 4. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray.
3. If the error occurs from tray 1 or tray 2 only, perform the following: a. Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide should line up exactly with the line connected to paper size designation. Ensure that the tray is not filled above the fill mark on the tray. For instructions on loading the tray correctly, go to: HP Color LaserJet Enterprise M651, MFP M680 - Load Tray 2 and the 500-sheet trays. b.
2. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. 3. Make sure that the paper meets the HP specifications for the printer. NOTE: Some heavy, thick, or coated paper can cause these errors. 4. Remove the fuser, and then remove any paper wrapped around the fuser roller. CAUTION: The fuser might be hot. 5. Ensure that the tray width guides are set to the correct paper size being installed into the tray.
Z = tray Printing from. ● 13.B9.D1 Fuser delivery delay jam when printing from tray 1. ● 13.B9.D2 Fuser delivery delay jam when printing from tray 2. ● 13.B9.D3 Fuser delivery delay jam when printing from tray 3. ● 13.B9.D4 Fuser delivery delay jam when printing from tray 4. ● 13.B9.D5 Fuser delivery delay jam when printing from tray 5. ● 13.B9.DD Fuser delivery delay jam when printing from the duplexer. Recommended action for customers 1.
After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply. ● If the paper has passed the ITB and T2 and is stopped at the input of the fuser, check the fuser input area and replace the fuser as needed. Fuser (110V): CC493-67911 Fuser (220V): CC493-67912 ● 6. For instructions: See the Repair Service Manual for this product.
For instructions: See the Repair Service Manual for this product. b. Verify that the fuser exit flag (SR5) moves freely and is not damaged. c. Test the fuser delivery sensor (SR5) using the Tray/bin manual sensor test. For sensor test instructions, go to: HP Color LaserJet Enterprise MFP M680 and HP Color LaserJet Enterprise M651 - Tools for troubleshooting: Manual sensor and tray/bin manual sensor tests. d. If the sensor fails the test, replace the fuser. NOTE: Check the event log for an active 10.23.
5. If the sensor fails the test, replace the fuser. Fuser (110V): CC493-67911 Fuser (220V): CC493-67912 For instructions: See the Repair Service Manual for this product. NOTE: Check the event log for an active 10.23.70 message, “printing past very low”. If the message is active, recommend the customer purchase a printer maintenance kit. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply. 13.BA.
3. If the error persists with the door closed, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Did the customer open the right door during printing? If yes, then this message is the expected behavior if paper is in the path. 2. Keep the door closed while printing. 3.
Recommended action for customers 1. Follow the steps for clearing the jam on the control panel and remove the paper from the specified area. 2. Make sure that the paper meets the HP specifications for the printer. 3. Check the duplex path on the right door assembly for any damage or blockage. If possible clear blockage. 4. Ensure all paper is removed from the printer. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.
13.D3.Dz Jam in Right Door This jam occurs when the paper does not reach the duplex switchback sensor (SR22) in the designated amount of time after the fuser output sensor (SR5) detected the leading edge. Z = Fuser Mode ● 13.D3.D1 Printing in Auto-Sense mode Normal. ● 13.D3.D2 Printing in fuser mode Normal. ● 13.D3.D3 Printing in fuser mode Light 1 or Light 2. ● 13.D3.D4 Printing in fuser mode Heavy 1. ● 13.D3.D5 Printing in fuser mode Heavy 2. ● 13.D3.D6 Printing in fuser mode Heavy 3. ● 13.
Fuser (220V) CC493-67912 For instructions: See the Repair Service Manual for this product. NOTE: Check the event log for an active 10.23.70 message, “printing past very low”. If the message is active, recommend the customer purchase a printer maintenance kit. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply. b. Check the fuser for jammed paper or damaged rollers. CAUTION: The fuser might be hot. c.
a. Check the duplex path on the right door assembly for any damage or blockage, replace the right door assembly as needed. Part number: RM2-0208-010CN b. Test the duplex re-feed sensor (SR22) on the registration assembly using the manual sensor test. NOTE: The sensor flag is located on the right door assembly. For sensor test instructions, go to: HP Color LaserJet Enterprise MFP M680 and HP Color LaserJet Enterprise M651 - Tools for troubleshooting: Manual sensor and tray/bin manual sensor tests. c.
3. Open tray 1 door to view the pick roller cover.
4. If the cover is dislodged, snap the loose cover back into place. The right door might need to open to push the loose cover into place. Figure 6-3 Inside of the right door 5. If the error persists, test the duplex re-feed sensor (SR22) on the registration assembly using the manual sensor test. NOTE: The sensor flag is located on the right door assembly.
Recommended action for customers 1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Open the top cover below the control panel. 2. Remove all paper found, and then close the top cover. 3.
5. If the error persists, replace the output accessory. 13.67.DZ Jam in stapler/stacker connection Paper delay jam at stacker entrance sensor. This jam occurs when the paper does not reach the entrance sensor of stapler/stacker on the way to destination bin 'Z'. ● 13.67.D1 Destination bin 1. ● 13.67.D2 Destination bin 2. ● 13.67.D3 Destination bin 3. Recommended action for customers 1. Slide the output accessory away from the printer. 2.
3. Open the left cover. 4. Remove all paper found in the output accessory, and then close the left cover. 5. Reattach output accessory. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Open the left cover. 2. Remove all paper found in the output accessory, and then close the left cover. 3. Remove and reattach output accessory. 4.
13.80.DZ or 13.80.FZ or 13.85.AZ or 13.85.DZ or 13.85.FZ A jam has occurred below the printer's left cover. Stapler/stacker inlet sensor stay jam. The inlet sensor SR5 does not detect the trailing edge of paper within a specified period of time after it detects the leading edge. ● 13.80.AZ Stopped at stapler/stacker lower bin on the way to destination bin 'Z' . ● 13.80.DZ Late to stapler/stacker lower bin on the way to destination bin 'Z'. ● 13.85.
3. Remove all paper found in the output accessory, and then close the left cover. 4. Remove and reattach output accessory. 5. Verify that the paper feed sensor SR2 responds correctly. 6. If the error persists, replace the output accessory. 13.89.33 A jam has occurred in the staple cartridge. Recommended action for customers 1. Open the left cover. 2. Remove all paper found in the output accessory, and then close the left cover. 3. Remove and reattach output accessory. 4.
20.WX.YZ and 21.WX.YZ 20.* errors Errors in the 20.* family are related to the printer memory. The page might require more memory than the printer has available. Recommended action Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at .Use the following general troubleshooting steps to try to resolve the problem.
21.00.00 Page Too ComplexEvent log error message 21.00.00. The printer displays this message to indicate that the page decompression process was too slow for the printer. Recommended action ■ Touch the OK button to continue. There might be some data loss on the page that was being formatted when the error occurred. 30.WX.YZ error messages 30.* errors Errors in the 30.* family are related to the flatbed scanner.
2. Ensure that the top scanner cover is completely closed. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. This error message should automatically clear when the cover is closed. 2. If the error persists, complete the following steps: a. If the cover is closed, check the cover sensor at the right rear of the scanner for correct functionality.
3. If the scanner calibration does not resolve issue, clean the scanner slit glass, clean the area shown in the following image. Figure 6-4 Slit glass and white background.
4.
Figure 6-6 Clean backside background selector 5. Rerun the scanner calibration. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. After the printer warms up, repeat the calibration process. Perform the following: a. Touch Device Maintenance. b. Touch Calibrate/Cleaning. c.
3. If the scanner calibration does not resolve issue, clean the scanner slit glass, white background, and backside background selector. Figure 6-7 Slit glass and white background.
Figure 6-8 Remove backside background selector Recommended action for call-center agents and onsite technicians 85
Figure 6-9 Clean backside background selector 4. If the white background is damaged, replace the white background. Part number: 5851–6084 5. Rerun the scanner calibration. 6. If the error persists, replace the image scanner assembly (ISA). For instructions: See the Repair Service Manual for this product. Part number: CZ248–67915 30.01.06 Scanner Fan failure A scanner control board fan error has occurred.
2. During the scanner assembly initialization sequence, listen to the fan to determine if it is operating. 3. If the fan is not running, replace the scanner control board (SCB) For instructions: See the Repair Service Manual for this product. Part number: CZ249–67914 NOTE: Before replacing the SCB, check the fan wire-harness connectors and all connections on the SCB. 4. Replace the image scanner assembly (ISA). For instructions: See the Repair Service Manual for this product.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Make sure the printer has the latest scanner control board (SCB) firmware. 3. Replace the scanner control board (SCB). For instructions: See the Repair Service Manual for this product.
30.01.18 Scanner Error Scanner internal optical sensor error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2.
5. Replace the image scanner assembly (ISA). For instructions: See the Repair Service Manual for this product. Part number: CZ248–67915 30.01.30 or 30.01.32 HP image ASIC error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
30.01.41 Scanner error The formatter lost connections with the scanner control board (SCB) or communication was corrupted. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off. 2.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. If the error persists, turn the printer off, and check the scanner control board (SCB) connectors. 3.
30.01.44 Copy processor board (CPB)/Scanner control board (SCB) communication error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Upgrade the firmware. 3.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. If the error persists, turn the printer off, and then remove and then reseat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). For instructions: See the Repair Service Manual for this product. Part number: CZ249–67914 NOTE: Before replacing any parts, ensure that all connections on the SCB are correctly connected and completely seated. 5.
30.01.48 Scanner error Scanner power is not connected. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2.
Recommended action ■ No action necessary. 30.03.XX Scanner error (30.03.20, 30.03.22, 30.03.23, 30.03.30, 30.03.45) 30.03.* errors indicate a scanner error. ● 30.03.20 The copy processor board firmware cannot communicate with the PCA on the optical assembly. ● 30.03.22 Front side illumination calibration failure. The scan module cannot see the illumination module, or the illumination is marginal. The optical assembly might not be parked under the calibration strip. ● 30.03.
Recommended action for on-site technicians 1. Before replacing any parts, check ALL the scanner cables into the SCB or ICB before replacing ANY parts. This error can be caused by a poorly seated black FFC in the SCB, J2 in the SCB lifted on the right, black molex connector partially seated or blue molex connector partially seated.
31.WX.YZ error messages 31.* errors Errors in the 31.* family are related to the document feeder. Recommended action Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at .Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HPauthorized service or support provider, or contact HP support at www.hp.com/go/contactHP. 1.
2. If the error persists, replace document feeder. NOTE: Before replacing the document feeder, on-site technicians should verify that the connections between the document feeder and the SCB are fully seated. Connections 5 and 6. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 5 - Document feeder back side image FFC cable 6 - Document feeder cables 31.03.14 Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Ensure that the backside background selector is clean and correctly installed. Clean the backside background selector.
Figure 6-11 Clean backside background selector 3. Verify the cables between scanner and scanner control board (SCB) are connected. 4. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.22 Scanner calibration failure Backside illumination calibration failure. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
3. Reseat all connections from the document feeder to the scanner control board (SCB). 5 - Document feeder back side image FFC cable 6 - Document feeder cables 4. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.30 Document feeder pick motor error The document feeder pick motor is not turning. Recommended action for customers Follow these troubleshooting steps in the order presented. 1.
6. Reseat all connections from the document feeder to the scanner control board (SCB). 5 - Document feeder back side image FFC cable 6 - Document feeder cables 7. Replace the document feeder. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.31 Document feeder motor stall The document feeder feed motor is not turning. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
5. Reseat all connections from the document feeder to the scanner control board (SCB). 5 - Document feeder back side image FFC cable 6 - Document feeder cables 6. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.32 The document feeder de-skew motor is not turning. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
5. Reseat all connections from the document feeder to the scanner control board (SCB). 5 - Document feeder back side image FFC cable 6 - Document feeder cables 6. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.33 Backside scanner calibration area dirty The white area used for backside scanner calibration is dirty. Recommended action for customers 1. Turn the printer off, and then on. 31.03.
2. Ensure that the backside background selector is clean and correctly installed. Clean the backside background selector.
Figure 6-13 Clean backside background selector 3. Turn the printer off, and then on. 4. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on.
2. Ensure that the backside background selector is clean and correctly installed. Clean the backside background selector.
Figure 6-15 Clean backside background selector 3. Verify the cables between scanner and scanner control board (SCB) are connected. 4. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.03.34 Background missing The removable white backing for the backside scanner is either missing or not fully snapped into place. 31.03.
Recommended action for customers 1. Ensure that the backside background selector is clean and correctly installed. Clean the backside background selector.
Figure 6-17 Clean backside background selector 2. Turn the printer off, and then on. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
Recommended action for call-center agents and onsite technicians 1. Ensure that the backside background selector is clean and correctly installed. Clean the backside background selector.
Figure 6-19 Clean backside background selector 2. Verify the cables between scanner and scanner control board (SCB) are connected. 3. Replace the document feeder assembly. For instructions: See the Repair Service Manual for this product. Part Number: CZ248-67916 31.13.00 Document feeder multi-pick error A multiple pick error was reported by the document feeder assembly.
3. a. Open the automatic document feeder cover. b. Pull all the sheets back into the tray and then resume the job. Ensure that the paper meets the document feeder (ADF) specifications for the printer. This document outlines the supported weights and sizes of the ADF including best practices: Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4.
input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Take care to remove all staples and paper clips from the original documents.
b. 6. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. 116 Navigate to and select Supplies on the control panel.
b. 7. Select Document Feeder Kit. Check to see if the Document Feeder Kit status is OK, Low, or Very Low. ● If the status is Low or Very Low, replace the Document Feeder Kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. ● 8. If the status is OK, continue with the next step.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. 10. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents 1. Remove any paper in the paper path. Clearing jams in document feeder 2. 3. Remove paper from inside the document feeder. a. Open the automatic document feeder cover. b.
Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4. Ensure that the input tray is not overloaded and that the ADF tray guides are set to the correct size (width). Make sure that the paper stack is correctly aligned at the center of the document-feeder input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path.
6. a. Navigate to and select Supplies on the control panel. b. Select Document Feeder Kit. Check the Document Feeder Kit consumable status.
7. a. Navigate to and select Supplies on the control panel. b. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit.
8. Check and clean the document feeder pickup and separation rollers by removing any visible lint or dust from each of the rollers with a clean lint-free cloth moistened with warm water. a. Lift the latch and open the document-feeder cover. b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray.
c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean. Also, clean the separation pad (call-out 2). Allow the rollers to dry before testing. 1 2 d. 9. Close the document-feeder cover and attempt to copy/scan. If the error persists and the roller kit has not been replaced, replace the document feeder roller kit.
3. a. Open the automatic document feeder cover. b. Pull all the sheets back into the tray and then resume the job. Ensure that the paper meets the document feeder (ADF) specifications for the printer. This document outlines the supported weights and sizes of the ADF including best practices: Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4.
input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Take care to remove all staples and paper clips from the original documents.
b. 6. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. Navigate to and select Supplies on the control panel.
b. 7. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. NOTE: Above statement applies to Warranty customers; for Contractual customers, please parts predict or replace the (ADF maintenance replacement roller kit): L2725-60002 / ADF roller replacement kit 8.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
10. ● ADF Y (length) ● ADF jam cover ● ADF paper path deskew ● ADF paper path pick success ● Paper path sensor 1 (unreachable) Use the following steps to check the functionality of document feeder paper path pick success sensor. FutureSmart 4 firmware 130 a. From the device control panel navigate and select Support Tools. b. Select Troubleshooting.
c. Select Diagnostic Tests. d. Select Continue. e.
132 f. Select All Sensors the select ADF Sensors g. Select ADF paper path pick success to display the sensor location graphic on the control panel.
h. Activate the ADF paper path pick success sensor by actuating the black plastic spring loaded flag. A functional sensor will advance the count each time the flag is actuated. Failure to advance the count indicates a failed actuator, sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections). FutureSmart 3 a. From the device control panel navigate and select Administration. b. Select Troubleshooting.
134 c. Select Diagnostic Tests. d. Select Scanner Tests.
e. Select Sensors then press OK. f. Select ADF paper path pick success to display the sensor location graphic on the control panel.
g. 11. Activate the ADF paper path pick success sensor by actuating the black plastic spring loaded flag. A functional sensor will advance the count each time the flag is actuated. Failure to advance the count indicates a failed actuator, sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections). If any of the ADF sensors do not show functionality when tested, re-seat all document feeder cables on the scanner control board (SCB) as referenced below.
For instructions: See the Repair Service Manual for this product. NOTE: If a grinding noise is heard or reported in conjunction with the pick or feed of paper through the ADF, replace the document feeder (ADF) unit. Document Feeder whole unit (ADF) part number: CZ248-67916 For instructions: See the Repair Service Manual for this product. 13. If the error persists, please elevate using your standard elevation process. 31.13.01 document feeder job error, pick error.
3. a. Open the automatic document feeder cover. b. Pull all the sheets back into the tray and then resume the job. Ensure that the paper meets the document feeder (ADF) specifications for the printer. This document outlines the supported weights and sizes of the ADF including best practices: Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4.
input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Take care to remove all staples and paper clips from the original documents.
b. 6. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. 140 Navigate to and select Supplies on the control panel.
b. 7. Select Document Feeder Kit. Check to see if the Document Feeder Kit status is OK, Low, or Very Low. ● If the status is Low or Very Low, replace the Document Feeder Kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. ● 8. If the status is OK, continue with the next step.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. 10. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents 1. Remove any paper in the paper path. Clearing jams in document feeder 2. 3. Remove paper from inside the document feeder. a. Open the automatic document feeder cover. b.
Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4. Ensure that the input tray is not overloaded and that the ADF tray guides are set to the correct size (width). Make sure that the paper stack is correctly aligned at the center of the document-feeder input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path.
6. a. Navigate to and select Supplies on the control panel. b. Select Document Feeder Kit. Check the Document Feeder Kit consumable status.
7. a. Navigate to and select Supplies on the control panel. b. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit.
8. Check and clean the document feeder pickup and separation rollers by removing any visible lint or dust from each of the rollers with a clean lint-free cloth moistened with warm water. a. Lift the latch and open the document-feeder cover. b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray.
c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean. Also, clean the separation pad (call-out 2). Allow the rollers to dry before testing. 1 2 d. 9. Close the document-feeder cover and attempt to copy/scan. If the error persists and the roller kit has not been replaced, replace the document feeder roller kit.
3. a. Open the automatic document feeder cover. b. Pull all the sheets back into the tray and then resume the job. Ensure that the paper meets the document feeder (ADF) specifications for the printer. This document outlines the supported weights and sizes of the ADF including best practices: Go to or search for document: HP LaserJet and PageWide Array Enterprise and Managed 500 and 600 - Use the automatic document feeder (ADF): 4.
input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Take care to remove all staples and paper clips from the original documents.
b. 6. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. Navigate to and select Supplies on the control panel.
b. 7. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. NOTE: Above statement applies to Warranty customers; for Contractual customers, please parts predict or replace the (ADF maintenance replacement roller kit): L2725-60002 / ADF roller replacement kit 8.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
9. Check functionality of document feeder paper path pick success sensor. See call-out 1. 1 10. Use the following steps to check the functionality of document feeder paper path pick success sensor. FutureSmart 4 firmware 154 a. From the device control panel navigate and select Support Tools. b. Select Troubleshooting.
c. Select Diagnostic Tests. d. Select Continue.
156 e. Select Manual Sensor Test f.
g. Select ADF paper path pick success to display the sensor location graphic on the control panel. h. Activate the ADF paper path pick success sensor by actuating the black plastic spring loaded flag. A functional sensor will advance the count each time the flag is actuated. Failure to advance the count indicates a failed actuator, sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections). FutureSmart 3 a.
158 b. Select Troubleshooting. c. Select Diagnostic Tests.
d. Select Scanner Tests. e. Select Sensors then press OK.
160 f. Select ADF paper path pick success to display the sensor location graphic on the control panel. g. Activate the ADF paper path pick success sensor by actuating the black plastic spring loaded flag. A functional sensor will advance the count each time the flag is actuated. Failure to advance the count indicates a failed actuator, sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections).
11. If any of the ADF sensors do not show functionality when tested, re-seat all document feeder cables on the scanner control board (SCB) as referenced below. 1 12. If after re-seating the document feeder cables on the scanner control board (SCB) fails to resolve, replace the document feeder assembly, and notate whole unit replacement qualification within case closure notes. Part Description: ADF Assembly (Complete): CZ248-67916 For instructions: See the Repair Service Manual for this product.
Issue may be described as the following: ● ADF paper jam ● Automatic document feeder jam ● Jams in document feeder Recommended action for customers 1. Remove any paper in the paper path. Clearing jams in document feeder 2. Remove paper from inside the document feeder. a. 162 Open the automatic document feeder cover.
b. 3. Pull all the sheets back into the tray and then resume the job. Remove paper from under document feeder input. a. Lift the document-feeder input tray and remove any jammed paper.
164 b. Release the backside-background selector assembly. c. Remove the backside-background selector assembly.
d. Remove any jammed paper e. Reinstall the backside-background selector assembly by sliding it in until it locks into place. f. Lower the document-feeder input tray and then close the document feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. 4. Ensure that the paper meets the document feeder (ADF) specifications for the printer.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Take care to remove all staples and paper clips from the original documents. NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. 6. Check the Document Feeder Kit consumable status.
8. a. Navigate to and select Supplies on the control panel. b. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. ADF Roller Replacement Kit part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. 9.
a. Lift the latch and open the document-feeder cover. b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely.
c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean. Also, clean the separation pad (call-out 2). Allow the rollers to dry before testing. 1 2 d. 10. Close the document-feeder cover and attempt to copy/scan. If necessary, replace the Document Feeder Kit rollers and separation pad. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. 11.
3. 170 a. Open the automatic document feeder cover. b. Pull all the sheets back into the tray and then resume the job. Remove paper from under document feeder input.
a. Lift the document-feeder input tray and remove any jammed paper. b. Release the backside-background selector assembly.
c. Remove the backside-background selector assembly. d. Remove any jammed paper e. Reinstall the backside-background selector assembly by sliding it in until it locks into place. f. Lower the document-feeder input tray and then close the document feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. 4. Ensure that the paper meets the document feeder (ADF) specifications for the printer.
5. Ensure that the input tray is not overloaded and that the ADF tray guides are set to the correct size (width). Make sure that the paper stack is correctly aligned at the center of the document-feeder input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document.
b. 7. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. 174 Navigate to and select Supplies on the control panel.
b. 8. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. NOTE: Above statement applies to Warranty customers; for Contractual customers, please parts predict or replace the (ADF maintenance replacement roller kit): L2725-60002 / ADF roller replacement kit 9.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
10. If the error persists and the roller kit has not been replaced, replace the document feeder roller kit. ADF Roller Replacement Kit part number: L2725-60002 NOTE: If a grinding noise is heard or reported in conjunction with the pick or feed of paper through the ADF, replace the document feeder (ADF) unit. Document Feeder whole unit (ADF) part number: CZ248-67916 Recommended action for onsite technicians 1. Remove any paper in the paper path. Clearing jams in document feeder 2. 3.
178 a. Lift the document-feeder input tray and remove any jammed paper. b. Release the backside-background selector assembly.
c. Remove the backside-background selector assembly. d. Remove any jammed paper e. Reinstall the backside-background selector assembly by sliding it in until it locks into place. f. Lower the document-feeder input tray and then close the document feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. 4. Ensure that the paper meets the document feeder (ADF) specifications for the printer.
5. Ensure that the input tray is not overloaded and that the ADF tray guides are set to the correct size (width). Make sure that the paper stack is correctly aligned at the center of the document-feeder input tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document.
b. 7. Select Document Feeder Kit. Check the Document Feeder Kit consumable status. Firmware: FutureSmart 3 Instruction a. Navigate to and select Supplies on the control panel.
b. 8. Select Document Feeder Kit. If the document feeder kit is Low or Very Low, it is recommended that you replace the document feeder kit. HP 100 ADF Roller Replacement Kit Part number: L2718A To order parts, go to https://store.hp.com Installation instructions ship with the ordered kit. NOTE: Above statement applies to Warranty customers; for Contractual customers, please parts predict or replace the (ADF maintenance replacement roller kit): L2725-60002 / ADF roller replacement kit 9.
b. Locate both rollers (call-out 1) and separation pad (call-out 2) as shown. 3 1 2 NOTE: If the document feeder roller cover isn’t seated correctly paper will jam from the feeder tray. Check to make sure the document feeder roller cover (call-out 3) is seated properly by firmly pressing it closed. There should be an audible double-click when closing the cover completely. c. Clean both gray rollers (call-out 1) with a lint-free cloth moistened with warm water, rotating them as you clean.
11. Check functionality of Paper path sensor 1 and Paper path sensor 2. FutureSmart 4 firmware 184 a. From the device control panel navigate and select Support Tools. b. Select Troubleshooting. c. Select Diagnostic Tests.
d. Select Continue. e.
186 f. Select All Sensors the select ADF Sensors g. Select Paper Path Sensor 1 to display the sensor location graphic on the control panel.
h. Activate Paper path sensor 1 (unreachable) by feeding a sheet of paper into the ADF paper path using the green rotational wheel as shown in previous image. i. As the paper is fed into the ADF path, check the control-panel to verify the count under Paper path sensor 1 (unreachable) increments by one when activated.
188 k. As paper is feed into the path, check the control-panel to verify the count under Paper path sensor 2 (unreachable) increments by one when activated. Failure to advance the count while manually activating the sensor could indicate a failed sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections). l.
FutureSmart 3 a. From the device control panel navigate and select Administration. b. Select Troubleshooting.
190 c. Select Diagnostic Tests. d. Select Scanner Tests.
e. Select Sensors then press OK. f. Select Paper path sensor 1 (unreachable) to display the sensor location graphic on the control panel.
192 g. Activate Paper path sensor 1 by feeding a sheet of paper into the ADF paper path using the green rotational wheel as shown in the previous image. h. As paper is feed into the ADF path, check the control-panel to verify Paper path sensor 1 (unreachable) state to be either active or inactive. The virtual LED state next to the sensor name illuminates green when the sensor has been actuated and increments the toggled count by one.
12. j. As paper is feed into the ADF path, check the control-panel to verify Paper path sensor 2 (unreachable) state to be either active or inactive. The virtual LED state next to the sensor name illuminates green when the sensor has been actuated and increments the toggled count by one. Failure to advance the count while manually activating the sensor could indicate a failed sensor, cabling, or supplied logic voltage, (see section below entitled: evaluate cable connections). k.
■ If any ADF sensor does not show functionality when tested, replace the document feeder assembly. Part Description: ADF Assembly (Complete): CZ248-67916 For instructions: See the Repair Service Manual for this product. NOTE: If a grinding noise is heard or reported in conjunction with the pick or feed of paper through the ADF, replace the document feeder (ADF) unit. Document Feeder whole unit (ADF) part number: CZ248-67916 For instructions: See the Repair Service Manual for this product. 14.
Part number: CZ248-67916 31.13.14 Document feeder job error: over current. This is a feed jam in the document feeder, and the motor is not turning. Recommended action for customers 1. Open the document feeder cover, pull all the sheets back into the tray and then resume the job. 2. Verify that the paper meets the HP specifications for the printer. 3. Ensure that the input tray is not overloaded and the tray guides are correctly aligned to the correct size for the paper being used. 4.
c. Release the document feeder pick roller cover d. Close the document feeder pick roller cover by pushing firmly in the area shown below. 5. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 196 1.
3. Ensure that the input tray is not overloaded and the tray guides are correctly aligned to the correct size for the paper being used. 4. Check to ensure the document feeder pick roller cover is securely closed. a. Open the document feeder. b. Locate and release the document feeder pick roller cover.
198 c. Release the document feeder pick roller cover d. Close the document feeder pick roller cover by pushing firmly in the area shown below. 5. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 6. Verify that the motor cables are connected.
7. Reseat the document feeder to the scanner control board (SCB). 5 - Document feeder back side image FFC cable 6 - Document feeder cables 8. Replace the document feeder. For instructions: See the Repair Service Manual for this product. Part number: CZ248-67916 32.WX.YZ error messages 32.* errors Errors in the 32.* family are related to either product start events or to backup and restore events. Recommended action Use the following general troubleshooting steps to try to resolve the problem.
Boot from normal shutdown event. 32.08.A3 (event code) Regular boot event. Recommended action ■ No action necessary. 32.1C.05 The restore job ticket was submitted with invalid credentials. Recommended action 1. Verify the credentials that were submitted. 2. Check the domain, user name, and password. 32.1C.06 (event code) The backup job ticket was submitted with invalid credentials. Recommended action 1. Verify the credentials that were submitted. 2. Check the domain, user name, and password.
32.1C.09 (event code) Tried to restore a backup file that was not valid for this printer. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present. Recommended action ■ Use a valid backup file. 32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data, or the data is no longer present. Recommended action 1.
32.1C.15 The restore operation was aborted because the backup file was created by a previous version of firmware no longer supported by the feature. Recommended action ■ Use the current backup file. 32.1C.2E The restore operation was aborted because the printer is busy. Recommended action 1. Wait until the printer is idle, and then retry. 2. Turn the printer off then on, and then retry. 32.1C.2F Reset failure. Recommended action ■ Turn the printer off, and then on. Retry the job. 32.1C.
Recommended action ■ No action necessary. 32.1C.44 A component in the backup file is not transferable to another printer and will not be restored (informational). Recommended action ■ No action necessary. 32.1C.45 Some data was not included in the backup file (informational). Recommended action ■ No action necessary. 32.1C.46 An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational).
Recommended action ■ Verify that the encryption personal identification number (PIN) meets the restrictions for the printer. 32.1C.4A An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file. Recommended action 1. Retry the job. 2. If this does not resolve the issue, turn the printer off then on again and retry the job. 3. If the error persists, perform a Format Disk procedure using the Preboot menu.
Recommended action ■ Review the printer's event log to see specific details about the failure. 32.1C.62 The restore operation completed, but with a warning message. Recommended action ■ Review the error log to see specific details about the failure. 32.1C.68 The restore job ticket was submitted using an invalid network path. Recommended action 1. Check that a shared folder was provided as part of the network path and not left blank. 2. Check that the server and the shared folder exist. 3.
33.WX.YZ error messages 33.* errors Errors in the 33.* family are related to the printer’s storage system or the formatter. The component might have been previously installed in another printer and is therefore locked to that other printer. Or, the component might be incorrect for this printer. Recommended action Use the following general troubleshooting steps to try to resolve the problem. ■ Install the correct component for this printer. 33.01.xx A save or restore process has occurred. ● 33.01.
4. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Update the printer firmware. 2. Press OK on the control panel or remotely by using the new Remote Control Panel feature in the Embedded Web Server. The printer will return to a ready state. 3. If the error persists, reinstall the used board or disk back into its original printer. 4.
Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians ■ Turn the printer off, and then install the correct formatter in the printer.
2. Press OK on the control panel or remotely by using the new Remote Control Panel feature in the Embedded Web Server. The printer will return to a ready state. 3. If the error persists, reinstall the used board or disk back into its original printer. 4. To save the data on the board or disk, turn the printer off. Replace the board or disk with another board or disk.
Recommended action 1. For 33.05.01, 33.05.02, and 33.05.03: No action is necessary. 2. For all other errors: Download a firmware bundle to the printer from the Preboot menu. Go to: HP FutureSmart - Latest Firmware Versions NOTE: For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (Doc ID: c04863614). 33.05.
The intrusion detection memory process did not initialize. ● 33.05.23 Security alert ● 33.05.23 Intrusion detection not initialized (Event code) ● 33.05.24 Intrusion detection initialization error (Event code) Recommended action for customers 1. Turn the printer off then on. 2. Make sure that the printer is in a Ready state. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
Recommended action for customers 1. Turn the printer off then on. 2. Make sure that the printer is in a Ready state. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off then on. 2. Make sure that the printer is in a Ready state. NOTE: Selecting Continue from the Preboot menu will not resolve the error.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” The product has experienced a JetDirect buffer overflow. Recommended action 1. Touch the OK button to print the transferred data (some data might be lost). 2. Check the host configuration. 40.00.03 EIO buffer overflow To continue, touch “OK” Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Recommended action ■ No action necessary. 40.80.04 Failed to read NVRAM Cannot read contract-requested value from NVRAM Either the value was not populated or NVRAM was unreadable Recommended action ■ Turn printer off, and then on. 41.WX.YZ error messages 41.* errors Errors in the 41.* family are related to printing problems, such as a mismatch between the paper that is in the printer and the paper the printer is configured to use.
● Y = 7: Glossy paper 1 ● Y = 8: Glossy paper 2 ● Y = 9: Glossy paper 3 ● Y = A: Glossy film ● Y = B: OHT ● Y = C: Label ● Y = D: Envelope 1, 2, or 3 mode ● Y = E: Rough ● Y = F: Other mode ● Z = 0: From unknown tray ● Z = 1: From tray 1 ● Z = 2: From tray 2 ● Z = 3: From tray 3 ● Z = 4: From tray 4 ● Z = 5: From tray 5 ● Z = 6: From tray 6 ● Z = 7: From tray 7 ● Z = 8: From tray 8 ● Z = 9: From tray 9 ● Z = D: From duplex Recommended action for customers Follow these
4. If the error persists, replace the affected laser/scanner. For instructions: See the Repair Service Manual for this product. Part number: CZ248-67913 5. Replace the DC controller. 41.02.00 A beam detected misprint error. 41.02.05 Black station 41.02.06 Cyan station 41.02.07 Magenta station 41.02.08 Yellow station Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
● Z = 1: Source is tray 1. ● Z = 2: Source is tray 2. ● Z = 3: Source is tray 3. ● Z = 4: Source is tray 4. ● Z = 5: Source is tray 5. Recommended action for customers 1. Touch OK to use another tray. 2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
Recommended action for customers 1. Touch OK to use another tray. 2. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1.
● Y = B: OHT ● Y = C: Label ● Y = D: Envelope 1, 2, or 3 mode ● Y = E: Rough ● Y = F: Other mode ● Z = D: Source is the duplexer. ● Z = 0: Source is the envelope feeder. ● Z = 1: Source is tray 1. ● Z = 2: Source is tray 2. ● Z = 3: Source is tray 3. ● Z = 4: Source is tray 4. ● Z = 5: Source is tray 5. Recommended action 1. Touch OK to clear the error. 2. If error does not clear, turn the printer off, and then on. 3. Change or reseat each toner cartridge to test it. 4.
Part number: RM2-0498-000CN 6. If the error persists, replace the affected laser/scanner. For instructions: See the Repair Service Manual for this product. Part number: CZ248-67913 7. Replace the DC controller. 41.05.YZ Unexpected type in tray The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The printer uses two types of paper sensors: ● Reflection: Detects the glossiness of the paper. ● Transmission: Detects the thickness of the paper.
● Z = 2: Normal (typed not from Auto Sense) ● Z = 3: Light paper 1, 2, or 3 mode ● Z = 4: Heavy paper 1 ● Z = 5: Heavy paper 2 ● Z = 6: Heavy paper 3 ● Z = 7: Glossy paper 1 ● Z = 8: Glossy paper 2 ● Z = 9: Glossy paper 3 ● Z = A: Glossy film ● Z = B: OHT ● Z = C: Label ● Z = D: Envelope 1, 2, or 3 mode ● Z = E: Rough ● Z = F: Other mode Recommended action 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2.
● Y = 9: Glossy paper 3 ● Y = A: Glossy film ● Y = B: OHT ● Y = C: Label ● Y = D: Envelope 1, 2, or 3 mode ● Y = E: Rough ● Y = F: Other mode ● Z = 1; Source is tray 1. ● Z = 2: Source is tray 2. ● Z = 3: Source is tray 3. ● Z = 4: Source is tray 4. ● Z = 5: Source is tray 5. ● Z = D: Source is the duplexer. Recommended action 1. Turn the printer off, and then on. 2. Inspect the pick and feed rollers. Clean or replace the rollers as needed. Part numbers: 3.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Inspect the pick and feed rollers for tray 2. Clean or replace the rollers as needed. Part number: CC493-67907 3. Check the transport area for any damage of debris. 4. Ensure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. 5. If the issue still persists, replace the registration assembly. Part number: CZ255–67904 6.
Figure 6-22 J95 not fully inserted into the connector. Figure 6-23 J95 fully inserted into the connector. 41.WX.YZ Error To continue, touch “OK” A printer error has occurred. WX = error type Y = fuser mode Z = input tray 224 ● WX = 02: Beam detect misprint ● WX = 08: paper transportation error ● WX = 09: Sub thermistor abnormally high ● WX = 10: pick-up failure.
● WX = 11: Illegal Duplex.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. To clear the message, touch the OK button. 2. If the message displays again, turn the printer off, and then on. 3. If the error persists, replace the DC controller. For instructions: See the Repair Service Manual for this product. Part number: RM2-0498-000CN 42.WX.YZ error messages 42.WX.
a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo. Figure 6-24 Open the Pre-Boot menu b. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button. c. Use the down arrow button to highlight Partial Clean and then touch the OK button. d. Touch the OK button again. e. Touch the Home button to highlight Continue, and then touch the OK button. NOTE: The printer initializes. 42.B0.
● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for this printer CAUTION: HP recommends backing-up printer configuration data before executing a Partial Clean to retain customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu. 3. How to execute a Partial Clean from a touchscreen control panel. a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo.
5. For SharePoint or save-to-folder errors, verify the permissions are set correctly for access to the SharePoint or network folder. 6. For email errors, verify connectivity to the network, and verify the SMTP gateway is configured correctly. Also verify if there is a size limit on email attachments. 7. If the error persists, reset the printer to factory settings, and then upgrade the firmware to the latest version.
Recommended action 1. Try to send the job again. 2. Check the digital send configuration. For more information, Go to: .For more information, Go to: Or click here: HP LaserJet Enterprise MFP - Set up Scan to Email. 44.34.xx Error Event log message A fax error has occurred. Recommended action 1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3.
b. The HP logo displays on the printer control panel. When a "1/8" with an underscore displays below the HP logo, touch the logo to open the Pre-boot menu. c. Use the arrow buttons on the touchscreen to navigate the pre-boot menu. d. Use the down arrow to highlight Partial Clean, and then touch the OK button. e. Touch the OK button again. f. Touch the Back button to highlight Continue, and then touch the OK button. The printer will continue to boot to Ready state. 5.
Recommended action for customers Use the following general troubleshooting steps to try to resolve the problem. 1. Turn the printer off, and then on. 2. Verify the printer is connected to the network, look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process. 1. Turn the printer off, and then on. 2. Resend the print job. 3. If the error persists, perform a Format Disk procedure using the Preboot menu.
3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Format Disk item in the Preboot menu.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Format Disk item in the Preboot menu. For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet Enterprise, HP LaserJet Managed - Various methods to clean the hard disk drives or solid-state drives" (ish_4502973-4502949-16) - . 47.04.xx Print spooler 9100 internal error.
2. Resend the print job. 3. If the error persists, perform a Format Disk procedure using the Preboot menu. For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet Enterprise, HP LaserJet Managed - Various methods to clean the hard disk drives or solid-state drives" (ish_4502973-4502949-16) - . 47.06.xx Print application internal error. Recommended action for customers Use the following general troubleshooting steps to try to resolve the problem. 1.
● 47.FC.21 (event code) Error Diffusion Store image failure ● 47.FC.22 (event code) Error Diffusion Image not found ● 47.FC.23 Error Diffusion Print engine execution failure ● 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization ● 47.FC.31 (event code) Drum Speed Adjustment Store image failure ● 47.FC.32 (event code) Drum Speed Adjustment Image not found ● 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure ● 47.FC.
2. Upgrade the firmware. Go to HP FutureSmart - Latest Firmware Versions. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process. 1. In most cases, no action is necessary. 2.
● Software application issues ● Non-product specific print drivers ● Poor quality USB or network cables ● Bad network connections or incorrect configurations ● Invalid firmware operations ● Unsupported accessories A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the printer.
2. 3. If the error persists, check the following: ● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. ● The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. ● Upgrading the printer firmware might help resolve the error.
A = Glossy Film B = Transparency C = Label D = Envelope 1 E = Rough Y = Current printer sleep state Z = Next sleep state 0 = Printing 1 = Standby level 1 (no temperature control) 2 = Standby level 2 (high temperature control) 3 = Standby level 3 (middle temperature control) 4 = Standby level 2 (low temperature control) 5 = Middle sleep 6 = Deep sleep F = Power off 50.* errors Errors in the 50.* family indicate a problem with the fuser.
50.1X.YZ Fuser error Low fuser temperature failure. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. Ensure the printer is plugged directly into a wall outlet and that the outlet voltages matches the specification for the printer. NOTE: Unplug the printer from any power-strip or uninterrupted power supply, and plug it directly into a wall socket. 3.
Fuser (220V) CC493-67912 For instructions: See the Repair Service Manual for this product. 8. If the error persists, replace the low-voltage power supply. For instructions: See the Repair Service Manual for this product. Assembly, low-voltage power supply PCA 110-127V: RM2-0464-000CN Assembly, low-voltage power supply PCA 220-240V: RM2-0466-000CN 9. Before replacing any parts, the on-site technician should check the connector (J50) between the fuser and the printer.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, wait 20 seconds, and then turn the printer on again. 2. Check the power source. Ensure the power source meets the printer requirements. Make sure the unit is plugged directly into a wall outlet, and not into any other device. NOTE: The fuser temperature control will not work correctly, and will cause this error, if the power source does not meet the power frequency requirements (40 Hz to 70 Hz). 3.
1. Turn the printer off, and then on. 2. Ensure the printer is plugged directly into a wall outlet and that the outlet voltages matches the specification for the printer. NOTE: Unplug the printer from any power-strip or uninterrupted power supply, and plug it directly into a wall socket. 3. Ensure the paper type and fuser mode are correct for the paper being used. Check the size and type on the control panel Trays menu or use the EWS Trays menu 4.
8. Before replacing any parts, the on-site technician should check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or the fuser. Part number: RM1-5656-000CN 9. If this printer has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser. 50.4X.YZ Fuser error Drive circuit fault.
Fuser (110V) CC493-67911 Fuser (220V) CC493-67912 For instructions: See the Repair Service Manual for this product. 5. If this printer has been previously serviced, check the connectors (J150, J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser. 50.7X.YZ Fuser error Fuser pressure-release mechanism failure. Recommended action for customers Follow these troubleshooting steps in the order presented. 1.
3. Check to make sure the black lever is not blocking the gear that drives the pressure-release mechanism inside the printer. Figure 6-26 Lever in incorrect position a. If it is, rotate the lever upward about 90 degrees and it should snap into a place in the chassis. b. If the lever has been badly mangled due to contact with the gears, it will not snap into the place and could fall down again the next time the fuser is removed. If lever is damaged, replace the paper delivery assembly.
6. Before replacing any parts, the on-site technician should check the connectors J123 (fuser motor – M2) and J128 (fuser pressure release sensor – SR7) on the DC controller PCA. Ensure both are correctly connected and securely seated. 7. If the error persists, replace the fuser. 50.8X.YZ Fuser Error Low fuser temperature 2 error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
● If the customer has had the 10.23.60 or 10.23.70 warning recorded before the primary event they are calling for, communicate to the customer that they need to purchase a new supply. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply. 7. Replace the fuser. Fuser (110V) CC493-67911 Fuser (220V) CC493-67912 For instructions: See the Repair Service Manual for this product. 8.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Check the paper type setting using the printer menus and in the printer driver. Make sure that they match and are correct for the type of paper being used. 3. Turn the printer off, wait for 20 seconds, and then the printer back on. 4. Remove the fuser, and then reinstall the fuser. Ensure that there is no residual paper in the fuser. CAUTION: The fuser might be hot. 5.
2. Ensure the printer is plugged directly into a wall outlet and that the outlet voltages matches the specification for the printer. NOTE: Unplug the printer from any power-strip or uninterrupted power supply, and plug it directly into a wall socket. 3. Ensure the paper type and fuser mode are correct for the paper being used. Check the size and type on the control panel Trays menu or use the EWS Trays menu 4.
Assembly, low-voltage power supply PCA 110-127V: RM2-0464-000CN Assembly, low-voltage power supply PCA 220-240V: RM2-0466-000CN 9. Before replacing any parts, the on-site technician should check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or the fuser. Part number: RM1-5656-000CN 10.
● If the customer has had the 10.23.60 or 10.23.70 warning recorded before the primary event they are calling for, communicate to the customer that they need to purchase a new supply. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply. 6. Replace the fuser. Fuser (110V) CC493-67911 Fuser (220V) CC493-67912 For instructions: See the Repair Service Manual for this product. 7.
1. Ensure the printer is running the most current version of firmware. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions 2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and reseat them if necessary. 3. If the error persists, replace the laser scanner. 51.00.YZ An error with the laser/scanner assembly has occurred in the printer. ● 51.00.10 Beam detect error ● 51.00.
52.WX.YZ error messages 52.* errors Errors in the 52.* family are related to the laser scanner. Recommended action for customers 1. Turn the printer off, and then on. 2. Upgrade the firmware. Go to HP FutureSmart - Latest Firmware Versions. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians Follow these troubleshooting steps in the order presented.
Part number: CZ248-67913 4. Before replacing any parts, the on-site technician should check the following: ● Laser malfunction of yellow or magenta: If the yellow/magenta component tests showed a startup failure, reconnect the connectors of the yellow/magenta scanner motor (J40 and J71) and the DC controller PCA (J110).
4. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action call-center agents and onsite technicians Follow these troubleshooting steps in the order presented. Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process. 1. Turn the printer off, and then on. 2.
Recommended action for call-center agents and onsite technicians 1. Open and close the front door several times to clean the RD sensor assembly. 2. Open the right door and check the RD sensors for toner or paper dust buildup. 3. If the error persists, replace the registration density sensor assembly. Part number: RM1-5641-000CN 54.00.35 The printer experienced a drum speed adjustment abnormal warning. Recommended action for customers 1. Turn the printer off, and then on. 2.
54.0X.07 The printer experienced a drum home position sensor failure. ● X = 5: Black ● X = 6: Cyan ● X = 7: Magenta ● X = 8: Yellow Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1.
2. Check the ITB for damage. If the ITB is damaged, replace the ITB. Part number: CC493-67910 3. Ensure that the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air or a soft brush. 4. If the error persists, replace the density detect assembly. Part number: RM1-5641-000CN 54.0X.1E or 54.1X.1E or 54.2X.1E The printer experienced a halftone calibration error.
● X = 2: Magenta ● X = 3: Yellow Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Check the Supplies Status page to make sure that the toner cartridges are not past their estimated useful life.
Recommended action for call-center agents and onsite technicians NOTE: This error is informational only. It will not display on the control panel as an error, nor stop the operation of the printer. It is only recorded in the Event Log. 1. Ensure genuine HP Supplies are being use. 2. Check if toner cartridge is Low or Empty. Replace the toner cartridge if necessary. 3. Remove and reseat appropriate toner cartridge based off of the last digit of the error code.
1. 2. Reset the printer: a. Turn the printer off using the power switch, and then wait at least 30 seconds. b. Turn the printer on and wait for it to initialize. Make sure the printer is running the most current version of firmware. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions 3. If the error persists, replace the DC controller. 55.00.01, 55.00.03 or 55.00.
NVRAM memory data error warning. ● 55.02.06 (event code) NVRAM memory access error warning. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2.
2. Remove any third-party hardware and test again. 56.00.YY The printer experienced a communication error with the optional paper trays. Recommended action 1. Turn the printer off, then on. 2. If the error persists, remove the optional paper trays and check the connector on the bottom of the engine and the connector on top of the input tray for damage. If a connector is damaged, replace the tray connector. 57.WX.YZ error messages 57.* errors Errors in the 57.* family indicate a problem with a fan.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Verify that the connector (J153) on the DC controller is seated correctly. 3. Replace the fan FM1. Part number: RK2-2577-000CN 57.00.02 Fan failure Cartridge fan (FM2) error.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Check the fan located at the right rear of the printer. 3. Check the fan connection on the SCB. 4. Replace the SCB fan. Part number: 5851-6083 57.00.05 IPTU Fan failure IPTU internal fan (FM6) error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2.
3. If the fan is not moving, check the fan connector on the high-voltage power supply (HVPS-D) or replace the cartridge duct assembly. This contains fan (FM4). Part number: RM1-5497-010CN 4. If the error persists replace the high-voltage power supply, HVPS -D. Part number: RM2-0460-000CN 57.00.07 Fan failure 57.00.07 Delivery fan failure (FM3) M651 Only.57.00.07 Delivery fan 2 failure (FM3) M680 Only. The printer has experienced an upper exhaust fan (FM3) error.
Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. If the IPTU has been removed or replaced, verify the connector at the rear of the IPTU (where it connects to the wiring harness from DC controller) is seated correctly and not damaged. 3. This fan is not visible without removing the IPTU. If the error continues, replace the IPTU. Part number: RM2-0216-000CN 58.WX.YZ error messages 58.* errors Errors in the 58.
Recommended action for call-center agents and onsite technicians ■ Turn the printer off, and then on. If the error persists, replace the low-voltage power supply. For instructions: See the Repair Service Manual for this product. Table 6-16 Part numbers: Part description Part number Assembly, low-voltage power supply PCA 110-127V RM2-0464-000CN Assembly, low-voltage power supply PCA 220-240V RM2-0466-000CN 58.01.04 Error 24V power supply error during operation.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. This error might be caused by a brown-out or low-voltage situation. 2. Determine whether the area the printer is located is subject to power quality issues. If so, wait for power to stabilize.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Remove the ITB and check for damage. 2. Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is functioning correctly. If it is not, replace the ITB motor assembly. Part number: RM1-5777-000CN 3.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Use the developer engagement and disengagement drive test in the Component Test Menu to verify that the disengagement mechanisms are functioning correctly. If they are not, replace the developer alienation motor. Part number: RK2-2415-000CN 2.
a. Locate the sensor SR9 inside the ITB cavity. Figure 6-27 Primary transfer-roller-disengagement sensor SR9 (Sensor flag in ITB cavity of printer) b. From the control panel, press the Home button. Select the following menus: Administration / Troubleshooting / Diagnostic Tests menu. c. From inside the ITB cavity, press up and then release the SR9 flag to actuate the sensor. Figure 6-28 Manually activating Flag to actuate Sensor SR9 d.
e. If the value does not increase or show on and off, replace the SR9 sensor assembly. NOTE: While testing SR9 observe the speed at which the sensor returns back to its original state. Slow reacting sensors need to be replaced. If there is any doubt, replace the SR9 sensor assembly. Part number: WG8-5696-000CN 2. If the error persists, perform an ITB Contact/Alienation test: a.
59.0X.50 Motor error (59.05.50; 59.06.50; 59.07.50; 59.08.50 ) The printer experienced a Drum Motor startup error. 59.05.50 Black 59.06.50 Cyan 59.07.50 Magenta 59.08.50 Yellow Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Use the Disable Cartridge Check test to see if the toner cartridge, or the slot is causing the issue.
Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process. 1. Use the Tray/Bin Manual Sensor test to verify that the sensors for each tray are functioning correctly. 2. Check all connectors on the paper feeder PCA. 3. Replace the optional paper feeder. 60.00.02 tray 2 lifting error Tray 2 lifter motor error. Recommended action for customers Follow these troubleshooting steps in the order presented. 1.
Recommended action for call-center agents and onsite technicians 1. Run the sensor test in the sensor monitor mode to verify that the cassette 1 paper surface sensor 2 is functioning correctly. If it is not, replace the cassette 1 pick-up assembly. Part number: RM2-0341-000CN 2. Reconnect the intermediate connector (J11) and connector (J408) on the HCI controller PCA. 3. Replace the HCI cassette 1 pick-up assembly. 60.00.04 tray 4 lifting error Tray 4 lifter motor error.
62.00.YZ error messages 62.00.00 No system The printer experienced an internal system failure. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, Upgrade the firmware. Go to HP FutureSmart - Latest Firmware Versions. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
3. Check the paper path for obstructions, or jammed paper. 4. Turn the printer on. If the error persists, replace the output accessory. 66.WX.YZ error messages 66.* errors Errors in the 66.* family are related to output accessories. Recommended action Use the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at .
66.00.50 Error CAN-CPU sequence error on the finisher. Recommended action 1. Turn the printer off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the stapler/stacker unit. Part number: CZ248-67902 66.00.77 Error Device communication error. The communication between the print engine and the finisher has been interrupted or lost. Recommended action 1. Turn the printer off, and then on. 2. Make sure that the finisher is connected correctly.
5. If the error persists, replace the stacker controller PCA or the stapler/stacker unit. Part number: CZ248-67902 66.80.YZ Stapler/Stacker failure An external paper handling accessory error has occurred. 66.80.01 Y-align malfunction (event code) 66.80.02 Jogger malfunction (event code) 66.80.03 Stapler malfunction (event code) 66.80.21 Lift up malfunction (event code) 66.80.22 Lift down malfunction (event code) 66.80.23 Lift sensor malfunction (event code) 66.80.
Recommended action for customers 1. Turn off the printer, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the printer. 3. Inspect the finisher for paper jams. 4. Inspect the finisher and stapler cassette for loose or stuck staples. 5. Reconnect the finisher to the printer. 6. Turn the printer on. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.
Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process. 1. Turn the printer off, and then on. 2. Replace the DC controller or the Main board PCA (ECB) as needed. 79.WX.
2. Try another network cable. 3. For 82.* errors, reload the printer firmware. 4. Replace the formatter. Recommended action for call center agents Call center agent actions for 80.* errors. 1. Turn the printer off, reconnect the network cable, and then turn the printer on. 2. Try another network cable. 3. If the error persists, perform a Partial Clean procedure using the Preboot menu.
80.0X.YZ Embedded Jetdirect Error An Embedded HP JetDirect print server critical error has occurred. ● 80.01.80 : (event log) No heartbeat ● 80.01.81 : (event log) Reclaim timeout ● 80.01.82 : (event log) Invalid data length ● 80.01.8B : (event log) Invalid max outstanding packet header field ● 80.01.8C : (event log) Invalid channel mapping response ● 80.03.01 : (event log) No PGP buffers ● 80.03.02 : (event log) Channel table full ● 80.03.03 : (event log) Producer index not reset ● 80.03.
4. Reconnect the RJ45 cable. If the error is present only with the RJ45 cable connected, try another cable or check the network settings. NOTE: If needed, contact your system administrator. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Remove the RJ45 cable. 3. Turn the printer off, and then on. 4.
Kit, formatter (M651) CZ255-67901 Kit, formatter (M651) (China only) CZ255-67902 Kit, formatter (M680) CZ248-67901 Kit, formatter (M680) (China only) CZ248-67906 81.09.00 Error Internal Jetdirect Inside Networking event. Recommended action for customers Follow these troubleshooting steps in the order presented. 1. Turn the printer off, and then on. 2. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
4. Call center agents: Dispatch an onsite technician to re-establish the trusted platform module state in the printer. IMPORTANT: Never replace the TPM on a unit that shipped with one. The TPM that can be ordered is only available for adding a level of security on a device that never had a TPM paired from the factory. A new TPM cannot be installed for security reasons. 82.WX.YZ error messages 82.* errors Errors in the 82.
2. Reload the printer firmware. Go to: HP FutureSmart - Latest Firmware Versions 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Recommended action for call-center agents and onsite technicians 1. Turn the printer off, and then on. 2. Use the Format Disk item in the Preboot menu.
Communication with the control panel has been detected. This message is a normal part of booting up and establishing communication with the control panel. Recommended action ■ No action necessary. 90.15.01 The video interface has NOT been detected. Communication with the control panel has not been established in the expected time frame. The control panel likely will not display correctly. Recommended action for customers 1. Turn the printer off, and then on. 2.
Recommended action for customers Use the following general troubleshooting steps to try to resolve the problem. 1. Turn the printer off, and then on. 2. Download and install the latest firmware. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
3. Reload the firmware. Go to: HP FutureSmart - Latest Firmware Versions 98.00.02 Corrupt data in the solutions volume Data corruption has occurred in the solutions volume. Recommended action for customers Use the following general troubleshooting steps to try to resolve the problem. 1. Turn the printer off, and then on. 2. Download and install the latest firmware. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions 3.
2. Download the firmware again, and then attempt the upgrade again. Go to: HP FutureSmart - Latest Firmware Versions 3. Use the Format Disk item in the Preboot menu. For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet Enterprise, HP LaserJet Managed - Various methods to clean the hard disk drives or solid-state drives" (ish_4502973-4502949-16) - . 4. Reload the firmware. Go to: HP FutureSmart - Latest Firmware Versions 98.00.
3. Reload the firmware. 4. If the issue is not resolved, use Erase and Unlock in the Preboot menu. 5. Reload the firmware. 98.03.YY Error messages Partition manager error. Corrupt data in (Data or Config or firmware or solutions) volume. Recommended action 1. Turn the printer off, and then on. 2. Use the Format Disk item in the Preboot menu. 3. Reload the firmware. 4. If the issue is not resolved, use Erase and Unlock in the Preboot menu. 5. Reload the firmware. 99.WX.YZ error messages 99.
2. If the error persists, use the USB upgrade method. For the more information,Go to: .For the more information,Go to: HP Enterprise, HP Managed Update the printer firmware. 99.00.03 Upgrade not performed error writing to disk A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk. Recommended action for customers 1.
Recommended action 1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again. NOTE: If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a good physical connection. 2. If the error persists, use the USB upgrade method.
For instructions: 99.00.07 Upgrade not performed error reading upgrade A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header. Recommended action 1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk drive.
99.00.10 Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled when reading the header number and size. Recommended action ■ Resend the remote firmware upgrade (RFU). 99.00.11 Upgrade canceled by user A remote firmware upgrade (RFU) was not performed. The RFU was canceled when reading the rest of the header, after reading the header number and size. Recommended action ■ Resend the remote firmware upgrade (RFU). 99.00.
Recommended action 1. Download the remote firmware upgrade (RFU) file again. Make sure that you download the file for the correct printer model. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions 2. Resend the RFU. 99.00.2x There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. ● 99.00.20 (event log) The bundle is not for this product.
99.00.27 An I/O error occurred while downloading the bundle. (event log) Recommended action 1. Turn the printer off, and then on. 2. Resend the firmware upgrade. 3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server). 99.01.xx A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. ● 99.01.00 ● 99.01.10 ● 99.01.20 ● 99.01.
Recommended action for call-center agents and onsite technicians ■ Check to ensure that the correct DC controller has been installed in the printer. ● M680 DC Controller - RM2-0498-000CN ● M651 DC Controller - RM2-0496-000CN Although the DC controllers are physically identical, the M680 and M651 are loaded with different firmware and engine IDs that are unique to the specific products that they go in. 99.05.56 Firmware install error. Recommended action for customers 1.
Table 6-27 Part numbers (continued) Description Part number Kit, formatter (M651) (China only) CZ255-67902 Kit, formatter (M680) CZ248-67901 Kit, formatter (M680) (China only) CZ248-67906 For instructions: 99.07.YZ Firmware install error (MFP - fax only) ● 99.07.00 Unexpected fax modem FW installer error. Firmware installation failed. The finisher installer encountered an error during installation. ● 99.07.10 An error occurred accessing the repository during the fax modem FW install.
5. If the error persists, replace the fax kit. Part number: A2W77-67910 99.09.60 Unsupported disk The hard disk currently installed is not recognized or supported by the product. This is a Preboot menu error. Recommended action ■ Install the correct hard disk drive for this printer. 99.09.61 Unsupported disk The hard disk drive installed is not support in this printer. The hard disk drive (HDD) is not encrypted and the printer is configured for an encrypted HDD.
2. a. Access the Preboot menu b. Turn the product on. c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens. d. Use the arrow buttons on the touchscreen to navigate the Preboot menu. e. Touch the OK button to select a menu item. If a disk is to be reused in a different product, execute the Erase and Unlock procedure from the Preboot menu, and then reload the firmware. ■ 3.
8. During the download to eMMC, the firmware will clear the data migration bit. 9. Ship a new hard disk drive. Do NOT replace the formatter board, it will not resolve this. 99.09.65 Disk data error Disk data corruption has occurred. Recommended action NOTE: ■ Do NOT replace the formatter board, it will not resolve this error. Use the Format Disk procedure from the Preboot menu, and then resend the remote firmware upgrade (RFU).
For instructions: IMPORTANT: Do NOT replace the formatter board, it will not resolve this. NOTE: Device is unusable until a new boot device is installed. 99.09.67 Disk is not bootable please download firmware This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
99.39.64 eMMC Nonfunctional The eMMC is not functioning. Recommended action ■ Replace the eMMC. NOTE: The device is unusable until a new eMMC is installed. 99.39.67 eMMC Not Bootable Data on the eMMC cannot be secured or encrypted. When the hard disk drive is installed all data on the eMMC is automatically migrated to the hard disk drive and erased from the eMMC. As long as the hard disk drive is installed the eMMC is non-functional. The customer passed the data migration and put the eMMC back in.
7 Alphabetical control panel messages Use the following alphabetical message to see further information on the message. Alphabetical error messages full Remove all paper from bin The specified output bin is full. Recommended action ■ Empty the bin to continue printing. Accept bad signature The product is performing a remote firmware upgrade and the code signature is invalid. Recommended action ■ Download the correct firmware upgrade file for the product, and then reinstall the upgrade.
3. Reconnect the connectors for the tray. 4. If the problem continues, replace the connector for the tray. Calibrating This message displays during the execution of a calibration. Color LaserJet printers perform calibrations on power-on, waking from sleep, at page-count limits (sometimes restricted to job boundaries), and environmental changes. Recommended action ■ Touch the Hide button to remove this message Calibration reset pending A calibration reset will occur when all jobs are processed.
Card slot is write protected The card slot device is protected, and no new files can be written to it. Recommended action ■ Use the embedded Web server or HP Web Jetadmin to initialize the component. Checking engine The printer is conducting an internal test. Recommended action ■ No action necessary. Checking paper path The printer is checking for possible paper jams. Recommended action ■ No action necessary.
Cleaning Page The printer is generating a fuser cleaning page. Recommended action ■ No action necessary. Clear All Blocked Numbers This message is displayed while the list of blocked numbers is cleared. The printer exits the menus when finished. Recommended action ■ No action necessary. Clearing event log This message is displayed while the event log is cleared. The printer exits the menus when the event log has been cleared. Recommended action ■ No action necessary.
4. Check the sensor flag on the front door open detection sensor. If the flag is damaged, replace the front door assembly. Part number: RM2-0200-000CN Close Lower Right door The optional paper feeder right door is open. Recommended action 1. Close the door. 2. If the message persists, run the manual tray/bin sensor test SW1 right door opening/closing sensor. If the sensor fails, replace the right door switch. 3. If the message persists, check the right door sensor flag.
Recommended action 1. Close the upper right door. 2. If the message persists, run the manual sensor test SP15 right door opening/closing sensor. If the sensor fails, replace the right door switch. 3. If the message persists, check the right door sensor flag. If it is damaged, replace the right door. Part number: RM2-0208-010CN 4. If this printer has been previously serviced, reconnect the connector (J708) on the 24V interlock switch and the connector (J181) on the DC controller PCA.
For instructions: Removal and replacement: Formatter Part numbers: ● 6. Kit, formatter (M651) CZ255-67901 Kit, formatter (M651) (China only) CZ255-67902 Kit, formatter (M680) CZ248-67901 Kit, formatter (M680) (China only) CZ248-67906 If the formatter heartbeat LED is flashing, then the communication lost message could also be caused by a bad USB connection at the ICB, bad control panel, or a bad ICB.
2. Change the paper size of the pages. Digital send communication error A digital send job failed and cannot be delivered. Recommended action ■ Touch the Hide button to remove this message. Digital send communication error A digital send job failed and cannot be delivered. Recommended action ■ Try to send the job again. Document feeder bin full Too many pages are in the document feeder. Recommended action ■ Remove excess paper from document feeder output bin.
Recommended action 1. Ensure that the document feeder cables are connected and fully seated. 2. Replace the automatic document feeder. For instructions: See the Repair Service Manual for this product. Part number: CZ248-67916 Document feeder top cover open The document feeder jam access cover is open. Recommended action ■ Close the top cover. EIO disk initializing The specified EIO disk device is initializing. Recommended action ■ No action necessary.
EIO device failure To clear touch “OK” The specified device failed. Recommended action ■ Touch the OK button to clear the message. EIO file operation failed A PJL file system command attempted to perform an illogical operation, such as downloading a file to a directory that does not exist. Recommended action ■ Touch the OK button to clear the message. EIO file system is full A PJL file system command attempted to write data to the disk but was unsuccessful due to the disk being full.
Recommended action ■ Install the encrypted hard disk drive. External device initializing An external device is initializing. Recommended action ■ No action necessary. Fax is disabled — ignoring call The printer received a call, but the fax feature was not configured with the required settings (country/ region, date/time, company name, fax number, etc.). Recommended action ■ Use the Administration menu to configure the required fax settings.
Recommended action ■ Replace the fuser. For instructions: Removal and replacement: Fuser Table 7-1 Part numbers: Description Part number Fuser (110V) CC493-67911 Fuser (220V) CC493-67912 NOTE: The printer detects a new fuser using a fusible link that breaks down after 100 pages of printing. If a new fuser is installed for troubleshooting purposes, be sure to remove it before printing 100 pages. Fuser Kit very low To continue, touch “OK” 10.23.
Recommended action ■ Touch the Hide button to remove this message. HP Secure hard drive disabled The hard disk drive has been encrypted for another printer. Recommended action ■ Remove the hard disk drive or use the Embedded Web Server for more information. Incompatible The indicated supply is not compatible with this printer. ● 10.00.35 Black toner cartridge (event code) ● 10.01.35 Cyan toner cartridge (event code) ● 10.02.35 Magenta toner cartridge (event code) ● 10.03.
Recommended action ■ No action necessary. Install fuser unit 10.23.15 Fuser Kit (event code) The fuser has been removed or installed incorrectly. Recommended action ■ Replace or reinstall the fuser correctly to continue printing. WARNING! The fuser might be hot. Install cartridge A supply item is either not installed or installed incorrectly. ● 10.00.15 Black toner cartridge (event code) 10.01.15 Cyan toner cartridge (event code) 10.02.15 Magenta toner cartridge (event code) 10.03.
3. Run the ITB contact alienation test to verify that the ITB alienation mechanism is functioning correctly. If it is not, replace the fuser drive assembly. Part number: RM1-5656-000CN 4. If the printer has been serviced, reconnect the connector (J128) on the DC controller PCA. Internal disk device failure To clear touch “OK” The internal disk failed. 82.0X.YY (event code) Recommended action 1. Touch the OK button to clear the error. 2.
Internal disk not functional 82.0X.YY (event code) The internal hard drive is not functioning correctly. Recommended action 1. Turn off the printer, and then remove and reinstall the hard drive. 2. Turn on the printer. 3. If the error persists, replace the internal hard drive. Internal disk not initialized The internal hard disk drive file system must be initialized before it can be used. Recommended action ■ Initialize the internal hard disk drive file system.
Recommended action 1. Load the correct paper in the tray. 2. If prompted, confirm the size and type of paper loaded. 3. Otherwise, press the OK button to select another tray. 4. If the error persists, use the cassette paper present sensor test in the Tray/bin manual sensor test to verify that the sensor is functioning correctly. 5. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. 6. Reconnect the corresponding connector.
Manually feed: This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty. Recommended action 1. Load the tray with requested paper. 2. If the paper is already in the tray, press the Help button to exit the message and then press the OK button to print. 3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.
Recommended action for call-center agents Follow these steps to try to resolve this error. 1. Try another thumb drive. 2. Use both the rear and walk up USB ports. 3. If the error persists, install another formatter board. PCA, formatter part number: CE988-67912 For instructions: See the Repair Service Manual for this product. 4. If the error persists, elevate using the standard support process. Recommended action for onsite technicians Follow these steps to try to resolve this error. 1.
2. If the bin full sensor does not toggle, check for any paper, paper fragments, or other debris that might be preventing the sensor from toggling. If area is clean, replace SR6. SR6 Part number: WG8-5935-000CN 3. If the issue is not resolved, replace the paper-delivery assembly. Part numbers: Assembly, paper-delivery (M651) RM2-0223-000CN Assembly, paper-delivery (M680) RM1-5615-000CN Part number: 4.
● When the output bin is full, the stack of pages causes the actuator to stay in the up position. When the actuator is in the up position the flag is moved out of the sensor, and the Output Bin Full message displays on the control panel. ● To test the sensor, lift the bin full actuator up as shown in following image. As the actuator is lifted up, the green sensor state indicator clears, and the toggled counter increments.
2. If the bin full sensor does not toggle, try removing the output bin bezel and testing the sensor with a piece of paper. 3. If the bin full sensor still fails to respond, replace SR101. Part number: WG8-5935-000CN 4. If the sensor responds correctly with the output bin bezel removed, examine the output bin bezel for correct movement of the flag and actuator assembly. Check for any debris (paper, dust) that might be affecting the sensor. Replace the bezel as needed. Part number: CZ248-67912 5.
Recommended action for call agents 1. Open the tray and remove paper until the tray filled indicators can be seen. The overfilled condition is sensed by the stack surface sensor when the tray is first closed. If the stack surface sensor does not move down (because the tray is too full), the Overfilled message displays on the control panel, and the tray is not be available for printing. 2. Try printing from the affected tray. 3.
Recommended action ■ No action necessary. Please Wait...Canceling test The printer is canceling an ITB contact, alienation drive, or fuser pressure release test. Recommended action ■ No action necessary. Printing CMYK samples The CMYK-samples page is being generated. The printer will return to the Ready state when the page is complete. Recommended action ■ No action necessary. Printing Color Usage Log The color-usage-log page is being generated.
Printing engine test... The printer is printing an engine test page. Recommended action ■ No action necessary. Printing Event Log... The printer is printing the Event Log page. Recommended action ■ No action necessary. Printing File Directory... The printer is printing the File Directory pages. Recommended action ■ No action necessary. Printing Font List... The printer is printing the Font List pages. Recommended action ■ No action necessary. Printing Help Page...
Printing RGB samples The print-quality troubleshooting test is being generated. The printer will return to the Ready state when the test completes. Recommended action ■ No action necessary. Printing stopped... Time has expired on the Print/Stop test. Recommended action ■ No action necessary. Printing Supplies Status Page... The printer is printing the Supplies Status page. Recommended action ■ No action necessary. Printing Usage Page... The printer is printing the Usage page.
Recommended action ■ No action necessary. RAM disk device failure To clear press “OK” The specified device failed. Recommended action ■ Touch the OK button to clear the error. RAM disk file operation failed To clear press “OK” A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory. Recommended action ■ Touch the OK button to clear the error. RAM disk file system is full To clear press “OK” The RAM disk is full.
Ready The printer is online and ready for data. No status or printer attendance messages are pending at the display. The printer IP address displays. Recommended action ■ No action necessary. Reattach output bin This message displays when the standard output bin is detached at power-up, or the optional output bin (stapler/stacker) does not have the Jetlink cable attached at power-up. Recommended action ■ Touch the Hide button to remove this message.
3. Close the front door. Replace DIMM The listed DIMM is not functioning correctly and must be replaced. Recommended action ■ Replace the DIMM. Part number: A2W77-67912 Remove USB accessory This message displays when an unsupported USB device is inserted into a host USB port on the printer. Recommended action ■ Remove the unsupported USB device. Replace This alert displays only if the printer is configured to stop when a supply reaches the very low threshold.
Recommended action Replace the fuser kit. 1. Open the right door. 2. Grasp the blue handles on both sides of the fuser and pull straight out to remove it. CAUTION: The fuser might be hot. 3. Install the new fuser. For instructions: Removal and replacement: Fuser Part numbers: 4. Fuser (110V) CC493-67911 Fuser (220V) CC493-67912 Close the right door. Replace staple cartridge The staple cartridge is empty.
Recommended action 1. Replace the TCU. 2. If you want to operate the toner collection unit past its estimated life capacity, go to the Manage supplies menu, open the Toner Collection Unit and Very Low Settings submenus, and then select the Continue item. NOTE: HP does not recommend this option because of the risk of overfilling the TCU, which can result in the need to service the printer. 3.
Part number: CC493-67913 d. 342 Check to see if anything is blocking the sensor. The sensor has small lenses on both sides of the opening in the areas circled in the following figure.
e. Gently clean both lenses of the sensor with compressed air or using a cotton swab to carefully clean the lenses. f. If the error persists, and the sensors are clean and the toner collection unit is new, replace the waste toner detect sensor assembly. Part number: RM2-0397-000CN Replace Transfer Kit 10.22.70 Event log The printer indicates when a transfer kit is at its estimated end of life. The actual life remaining might be different than the estimation.
Recommended action ■ Perform a firmware upgrade. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions Resend Upgrade A firmware upgrade did not complete successfully. Recommended action ■ Upgrade the firmware again. For the latest firmware versions, Go to: For the latest firmware versions, Go to: HP FutureSmart Latest Firmware Versions Restore Factory Settings The printer is restoring factory settings.
Recommended action ■ Touch the OK button to clear the error. ROM disk file system is full To clear press “OK” The specified device is full. Recommended action ■ Touch the OK button to clear the error. ROM disk is write protected To clear press “OK” The device is protected and no new files can be written to it. Recommended action ■ Touch the OK button to clear the error. ROM disk not initialized To clear press “OK” The ROM disk file system must be initialized before it can be used.
Recommended action 1. Load the correct paper. 2. Make sure that the paper is positioned correctly. 3. Close the tray, and then make sure that the control panel lists the correct size and type for the specified tray. 4. If necessary, use the control panel menus to reconfigure the size and type settings for the specified tray. 5. If error persists, use the tray/bin manual sensor test to test the switch. Sleep mode on The printer is in sleep mode.
The unit has corrupt data Data corruption has occurred in the firmware volume. ● 98.00.01 : Corrupt data in the firmware volume ● 98.00.02 : Corrupt data in the solutions volume ● 98.00.03 : Corrupt data in the configuration volume ● 98.00.04 : Corrupt data in the job data volume Recommended action for 98.00.01, 98.00.02, and 98.00.03 For 98.00.01 , 98.00.02 , and 98.00.03 , perform the following steps: 1. Turn the printer off, and then on. 2. Use the Format Disk item in the Preboot menu.
Recommended action ■ Replace the toner collection unit. Part number: CC493-67913 Too many jobs in queue This message displays when the user selects a USB file to print, and 100 files are already in the print queue. Recommended action ■ To select another file, touch the OK button. Too many pages in job to staple The job contains more pages than can be stapled. Recommended action ■ Send the job to the stacker bin or make the job page count smaller. Transfer Kit low 10.22.
● X = 3: tray 3 ● X = 4: tray 4 ● X = 5: tray 5 Recommended action 1. Refill the tray at a convenient time. 2. This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is loaded. Remove the shipping lock, and then load the tray. Tray lifting The printer is in the process of lifting paper in the indicated tray.
● X = 2: tray 2 ● X = 3: tray 3 ● X = 4: tray 4 ● X = 5: tray 5 The overfilled condition is sensed by the stack surface sensor when the tray is first closed. If the stack surface sensor does not move down (because the tray is too full), the overfilled message will be displayed and the tray will not be available for printing. Recommended action 1. Open the tray and remove paper until the tray filled indicators can be seen. 2. Close the tray. 3.
Unsupported drive installed To continue, touch “OK” A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer. Recommended action 1. Turn the printer off. 2. Remove the hard drive. 3. Turn the printer on. Unsupported supply in use OR Unsupported supply installed To continue, touch “OK” The printer has one or more HP genuine supplies, designed for a different printer, in use. ● 10.00.41 Black toner cartridge (event code) ● 10.10.
Part number: CZ249–67914 USB accessory not functional A parameter in the USB accessory is not correctly functioning. Recommended action 1. Turn the printer off. 2. Remove the USB accessory. 3. Insert a replacement USB accessory. 4. Turn the printer on. USB hubs are not fully supported Some operations may not work properly Some USB hubs require more power than the printer has available. Recommended action ■ Remove the USB hub.
● 2. b. Select Enable Device USB. c. Select Enabled, and then select Save. d. Touch the Back button to return to the General Settings menu. FutureSmart 4: a. From the Home screen on the printer control panel, select Settings. b. Select Copy/Print. c. Select Enable Device USB, and then select Enabled. d. Touch the Back button to return to the Settings menu. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
Recommended action ■ If it is believed that the customer purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. Verifying, Please Wait This message displays when the printer is retrieving a print job from device memory, but can cause the printer control panel to lock up. The user enters the Retrieve from Device Memory menu to print a job. After selecting the desired print jobs, Verifying, Please Wait displays on the control panel. The status bar will move for a moment, and then lock up.
Recommended action 1. Remove the toner cartridge from that slot, and install a cartridge that is the correct color. 2. From left to right, the toner cartridges should be installed in this order: yellow, magenta, cyan, black. very low OR Supplies very low The printer indicates when a supply level, or more than one supply, is low. Actual toner cartridge life might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable.
Index A F Alphabetical control panel messages 311 fan error 58.WX.YZ error 4 firmware communication error 49.WX.YZ error 4 firmware install error 99.WX.YZ error 5 hard disk error 5 remote firmware upgrade error 5 fuser error 41.WX.YZ error 4 laser scanner error 4 paper path error 4 fuser error (LaserJet) 50.WX.YZ error 4 B backup error 32.WX.YZ error 4 reset error 4 restore error 4 C Connect output accessory 317 connector error 65.WX.YZ error 4 D DC controller communication error 55.WX.
printer memory error 20.WX.YZ error 3 R real-time clock error 11.WX.YZ error 3 S scanner error 30.WX.YZ error 3 security error 33.WX.YZ error 4 sensor error 54.WX.YZ error 4 58.WX.YZ error 4 supplies error (LaserJet) 10.WX.YZ error 3 supplies error (PageWide) 17.WX.YZ error 3 system error (LaserJet) 62.WX.YZ error 4 T tray motor error (LaserJet) 60.WX.
