User Manual
Table Of Contents
- Document last updated
- Control-panel message types
- Error-code and control-panel-message troubleshooting overview
- How to search for printer documentation
- Printer service information
- Numerical control panel messages
- 10.WX.YZ error messages
- 10.wx.yz error messages
- 10.0X.00 Supply memory error
- 10.0X.10 Supply memory error
- 10.0X.15 Install
- 10.0X.25 Wrong cartridge in
slot - 10.0X.35 Incompatible
- 10.0X.60
low - 10.0X.69
very low - 10.0X.70 Printing past very low
- 10.0X.91
error - 10.0X.92
error - 10.22.15 Install transfer unit
- 10.22.60 Transfer Kit low,10.22.69 Transfer Kit very low
- 10.22.70 Transfer Kit Printing past very low
- 10.23.15 Install Fuser kit
- 10.23.60 Fuser Kit low, 10.23.60 Fuser Kit very low
- 10.23.70 Replace Fuser Kit
- 10.31.60 Toner collection unit almost full
- 10.31.70 Replace Toner Collection Unit
- 10.39.60 Document feeder kit low, 10.39.69 Document feeder kit very low
- 10.39.70 Document feeder kit very low
- 10.99.31 Non-HP supply in use
- 10.99.34 Used supply in use
- 10.99.40 Genuine HP supplies installed
- 10.99.41 Unsupported Supply in use
- 11.WX.YZ error messages
- 13.WX.YZ error messages
- 13.* errors
- 13.A1.D1 Jam in tray 1
- 13.A1.FF Paper Jam
- 13.A2.D2 Jam in tray 2
- 13.A3.D3 Jam in tray 3
- 13.A3.FF Paper Jam
- 13.A4.D4 Jam in tray 4
- 13.A4.FF Paper Jam
- 13.A5.D5 Jam in tray 5
- 13.A5.FF Paper Jam
- 13.AA.EE Paper Jam
- 13.B2.Az Paper Jam
- 13.B2.Dz Jam in Right Door
- 13.B2.FF Paper Jam
- 13.B2.9C Jam in right door
- 13.B9.AZ Fuser Jam
- 13.B9.Bz Jam in right door
- 13.B9.Cz Fuser Wrap Jam
- 13.B9.Dz Jam in right door
- 13.B9.FF Jam in right door
- 13.BA.EE Front Door Open
- 13.BB.EE Right Door Open
- 13.D3.Az Jam in Right Door
- 13.D3.Dz Jam in Right Door
- 13.D3.FF Jam in Right Door
- 13.E2.DZ or 13.E5.DZ or 13.E5.AZ
- 13.67.AZ Jam in stapler/stacker connection
- 13.67.DZ Jam in stapler/stacker connection
- 13.69.AZ Jam in stapler/stacker connection
- 13.69.DZ Jam in stapler/stacker connection
- 13.80.DZ or 13.80.FZ or 13.85.AZ or 13.85.DZ or 13.85.FZ
- 13.84.A3
- 13.89.33
- 13.WX.YZ Door Open Jam
- 20.WX.YZ and 21.WX.YZ
- 30.WX.YZ error messages
- 30.* errors
- 30.01.01
- 30.01.02 Scanner calibration failure
- 30.01.06 Scanner Fan failure
- 30.01.08 Home position error
- 30.01.14 Scan system EEPROM error
- 30.01.15 Scanner error
- 30.01.18 Scanner Error
- 30.01.19 Scanner lamp error
- 30.01.30 or 30.01.32
- 30.01.36 Upgrade Error try downloading upgrade again
- 30.01.41 Scanner error
- 30.01.42 Scanner error
- 30.01.43 Scanner memory failure
- 30.01.44
- 30.01.45
- 30.01.46 Scanner Error
- 30.01.48 Scanner error
- 30.01.50 Scanner error
- 30.03.14
- 30.03.XX Scanner error (30.03.20, 30.03.22, 30.03.23, 30.03.30, 30.03.45)
- 31.WX.YZ error messages
- 31.* errors
- 31.01.47 Document feeder not detected
- 31.03.14
- 31.03.20 backside scanner not detected
- 31.03.22 Scanner calibration failure
- 31.03.30 Document feeder pick motor error
- 31.03.31 Document feeder motor stall
- 31.03.32
- 31.03.33 Backside scanner calibration area dirty
- 31.03.34 Background missing
- 31.13.00 Document feeder multi-pick error
- 31.13.01
- 31.13.02 Document feeder job error, paper feed jam.
- 31.13.13
- 31.13.14
- 32.WX.YZ error messages
- 32.* errors
- 32.08.A1, 32.08.A2, 32.08.A3
- 32.1C.05
- 32.1C.06 (event code)
- 32.1C.07 (event code)
- 32.1C.08 (event code)
- 32.1C.09 (event code)
- 32.1C.0A (event code)
- 32.1C.0D (event code)
- 32.1C.11 (event code)
- 32.1C.13, 32.1C.14
- 32.1C.15
- 32.1C.2E
- 32.1C.2F
- 32.1C.40
- 32.1C.41
- 32.1C.42
- 32.1C.43
- 32.1C.44
- 32.1C.45
- 32.1C.46
- 32.1C.47
- 32.1C.48
- 32.1C.49
- 32.1C.4A
- 32.1C.56
- 32.1C.57
- 32.1C.58
- 32.1C.60
- 32.1C.61
- 32.1C.62
- 32.1C.68
- 32.1C.69
- 32.1C.6A
- 32.1C.6D
- 33.WX.YZ error messages
- 40.WX.YZ error messages
- 40.* errors
- 40.00.01 USB I/O buffer overflow To continue, touch “OK”
- 40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
- 40.00.03 EIO
buffer overflow To continue, touch “OK” - 40.00.04 EIO
bad transmission To continue, touch “OK” - 40.00.05 Embedded I/O bad transmission To continue, touch “OK”
- 40.08.0x USB storage accessory removed
- 40.0x.05 USB storage accessory removed
- 40.80.04 Failed to read NVRAM
- 41.WX.YZ error messages
- 42.WX.YZ error messages
- 44.WX.YZ error messages
- 44.* errors
- 44.01.xx Error Event log message
- 44.03.xx Error Event log message
- 44.10.xx Error Event log message (Multifunction product only.)
- 44.34.xx Error Event log message
- 44.34.03 Fax Modem Failure
- 44.34.E5 Fax Modem Failure
- 44.90.xx, 44.91.xx, 44.92.xx Error Event log message
- 44.A0.YZ Error Event log message (MFP only)
- 46.WX.YZ error messages
- 47.WX.YZ error messages
- 48.WX.YZ error messages
- 49.WX.YZ error messages
- 50.WX.YZ error messages
- 51.WX.YZ error messages
- 52.WX.YZ error messages
- 54.WX.YZ error messages
- 55.WX.YZ error messages
- 56.WX.YZ error messages
- 57.WX.YZ error messages
- 58.WX.YZ error messages
- 59.WX.YZ error messages
- 59.* errors
- 59.00.90 or 59.00.A0
- 59.00.B0 Replace Toner Collection Unit
- 59.00.C0 Developer alienation motor (M10) error
- 59.00.F0 T1 alienation mechanism failure
- 59.00.30 or 59.00.40: Fuser error
- 59.0X.50 Motor error (59.05.50; 59.06.50; 59.07.50; 59.08.50 )
- 59.0X.60 Motor Error (59.05.60; 59.06.60; 59.07.60; 59.08.60 )
- 60.00.0Z error messages
- 62.00.YZ error messages
- 65.X0.AZ error messages
- 66.WX.YZ error messages
- 70.WX.YZ error messages
- 80.WX.YZ error messages
- 81.WX.YZ error messages
- 82.WX.YZ error messages
- 90.WX.YZ error messages
- 98.0X.0Y error messages
- 99.WX.YZ error messages
- 99.00.01 Upgrade not performed file is corrupt
- 99.00.02 Upgrade not performed timeout during receive
- 99.00.03 Upgrade not performed error writing to disk
- 99.00.04 Upgrade not performed timeout during receive
- 99.00.05 Upgrade not performed timeout during receive
- 99.00.06 Upgrade not performed error reading upgrade
- 99.00.07 Upgrade not performed error reading upgrade
- 99.00.08 Upgrade not performed error reading upgrade
- 99.00.09 Upgrade canceled by user
- 99.00.10 Upgrade canceled by user
- 99.00.11 Upgrade canceled by user
- 99.00.12 Upgrade not performed the file is invalid
- 99.00.13 Upgrade not performed the file is invalid
- 99.00.14 Upgrade not performed the file is invalid
- 99.00.2x
- 99.00.27
- 99.01.xx
- 99.02.01
- 99.02.09
- 99.05.09
- 99.05.56
- 99.07.YZ Firmware install error (MFP - fax only)
- 99.09.60 Unsupported disk
- 99.09.61 Unsupported disk
- 99.09.62 Unknown disk
- 99.09.63 Incorrect disk
- 99.09.64 Disk malfunction
- 99.09.65 Disk data error
- 99.09.66 No boot device.
- 99.09.67 Disk is not bootable please download firmware
- 99.39.64 eMMC Nonfunctional
- 99.39.67 eMMC Not Bootable
- 99.WX.YZ
- 10.WX.YZ error messages
- Alphabetical control panel messages
- Alphabetical error messages
full Remove all paper from bin - Accept bad signature
- Authentication required
- Bad optional tray connection
- Calibrating
- Calibration reset pending
- Canceling
- Canceling...
- Card slot device failure
- Card slot file system is full
- Card slot is write protected
- Checking engine
- Checking paper path
- Chosen personality not available To continue touch “OK”
- Cleaning disk
% complete Do not power off - Cleaning
- Cleaning Page
- Clear All Blocked Numbers
- Clearing event log
- Clearing activity log
- Clearing paper path
- Close Front door
- Close Lower Right door
- Close Right Door
- Close top cover
- Close upper right door
- Code CRC error Send full RFU on
port - Color RFU failed Send full RFU on
port - Communication lost message appears on the control panel in five different languages
- Connect output accessory
- Data received To print last page press “OK”
- Data received To print last page press “OK”
- Different paper sizes in job
- Digital send communication error
- Digital send communication error
- Document feeder bin full
- Document feeder kit low
- Document feeder kit very low
- Document feeder not detected
- Document feeder top cover open
- EIO
disk initializing - EIO
disk not functional - EIO
disk spinning up - EIO device failure
- EIO device failure To clear touch “OK”
- EIO file operation failed
- EIO file system is full
- EIO is write protected
- EIO not initialized
- Event log is empty
- Expected drive missing
- External device initializing
- Fax is disabled — ignoring call
- Finisher low on finishing agent
- Finishing process not functional
- Flatbed cover open or Close Flatbed cover
- Fuser Kit low
- Fuser Kit very low To continue, touch “OK”
- Gateways failed
- Genuine HP supply installed
- HP Secure hard drive disabled
- Incompatible
- Incompatible supplies
- Initializing scanner Please wait
- Initializing...
- Install fuser unit
- Install
cartridge - Install supplies
- Install Transfer Unit
- Internal disk device failure To clear touch “OK”
- Internal disk file operation failed
- Internal disk file system is full
- Internal disk is write protected
- Internal disk not found
- Internal disk not functional
- Internal disk not initialized
- Internal disk spinning up
- Jam in document feeder
- Job not stapled due to mixed sizes
- Load tray
: [Type], [Size] To use another tray, press “OK” - Loading program
Do not power off - Manually feed output stack Then touch "OK" to print second side
- Manually feed:
- Moving solenoid To exit press
- Moving solenoid and motor
- No job to cancel
- No USB drive or files found
- NON HP Supply Installed
- Output Bin Full
- Overfilled
- Paperless Mode
- Paused…
- Performing Color Band Test
- Performing Paper Path Test
- Please Wait...Canceling test
- Printing CMYK samples
- Printing Color Usage Log
- Printing Configuration...
- Printing Demo Page
- Printing Diagnostics Page
- Printing engine test...
- Printing Event Log...
- Printing File Directory...
- Printing Font List...
- Printing Help Page...
- Printing Menu Map...
- Printing Registration Page
- Printing RGB samples
- Printing stopped...
- Printing Supplies Status Page...
- Printing Usage Page...
- Processing...
- Processing... copy
of - Processing job from tray
... Do not grab paper until job completes - RAM disk device failure To clear press “OK”
- RAM disk file operation failed To clear press “OK”
- RAM disk file system is full To clear press “OK”
- RAM disk is write protected To clear press “OK”
- RAM disk not initialized
- Ready
- Ready
- Reattach output bin
- Receiving Upgrade
- Remove all print cartridges
- Remove at least one Toner cartridge
- Remove shipping sheet
- Replace DIMM
- Remove USB accessory
- Replace
- Replace Fuser Kit
- Replace staple cartridge
- Replace Supplies
- Replace Toner Collection Unit
- Replace Transfer Kit
- Resend external accessory firmware
- Resend Upgrade
- Restore Factory Settings
- Restricted from printing in color
- RFU Load Error Send full RFU on
Port - ROM disk device failed To clear press “OK”
- ROM disk file operation failed To clear press “OK”
- ROM disk file system is full To clear press “OK”
- ROM disk is write protected To clear press “OK”
- ROM disk not initialized To clear press “OK”
- Rotating < color > Motor
- Rotating Motor
- Sanitizing disk
% complete Do Not power off - Size mismatch in Tray
- Sleep mode on
- Staple Cartridge low
- Staple Cartridge
low (warning) - Supplies low
- Supply memory warning
- The unit has corrupt data
- The Device Fan Has Failed – (Formatter fan failure)
- Toner collection unit almost full
- Too many jobs in queue
- Too many pages in job to staple
- Transfer Kit low
- Transfer Kit very low
- Tray
empty: [Type], [Size] - Tray
lifting - Tray
open - Tray
overfilled - Tray
[type] [size] - Type mismatch Tray
- Unsupported drive installed To continue, touch “OK”
- Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”
- Unsupported tray configuration
- Unsupported USB accessory detected Remove USB accessory
- Upgrade Error
- USB accessory not functional
- USB hubs are not fully supported Some operations may not work properly
- USB is write protected To clear press “OK”
- USB needs too much power Remove USB and then turn off and on
- USB not initialized
- USB storage accessory removed Clearing any associated data
- USB storage device failure To clear press “OK”
- USB storage file operation failed To clear press “OK”
- USB storage file system is full To clear press “OK”
- Used supply installed To continue, touch “OK” OR Used supply in use Description
- Verifying, Please Wait
- Waiting for tray
to lift - Windows Login Required to Use this Feature
- Wrong cartridge in
slot very low OR Supplies very low
- Alphabetical error messages
- Index
Recommended action for on-site technicians
1. Before replacing any parts, check ALL the scanner cables into the SCB or ICB before replacing ANY
parts.
This error can be caused by a poorly seated black FFC in the SCB, J2 in the SCB lifted on the right,
black molex connector partially seated or blue molex connector partially seated.
1 - SCB power cable
2 - scanner cable
3 - scanner fan power cable
4 - scanner front side image FFC cable
5 - Document feeder back side image FFC cable
6 - Document feeder cables
7 - USB Control Panel Cable
2. Replace the scanner control board SCB.
For instructions: See the Repair Service Manual for this product.
Part number: CZ249–67914
3. If the error persists, replace the image scanner assembly.
For instructions: See the Repair Service Manual for this product.
Part number: CZ248–67915
Recommended action for on-site technicians 97