User Manual

Numerical control panel messages6
Use the following numerical error message troubleshooting to resolve your issue.
10.WX.YZ error messages
10.wx.yz error messages
Errors in the 10.* family are related to toner cartridges and other supply items that require regular
replacement as part of routine printer maintenance.
Order replacement supplies and install them as necessary. To order parts, go to .To order parts, go to
https://www.hp.com/buy/parts.
Use the following list to identify the supply item affected:
NOTE: Not all printers have all of these supplies.
● 10.00.XX = Black toner cartridge
● 10.01.XX = Cyan toner cartridge
● 10.02.XX = Magenta toner cartridge
● 10.03.XX = Yellow toner cartridge
● 10.10.XX = Transfer roller
● 10.22.XX = Transfer Belt
● 10.23.XX = Fuser kit
● 10.31.XX = Toner collection unit
● 10.39.XX = Document feeder kit
● 10.99.XX = One or more supply items have been installed
Recommended action
Follow these troubleshooting steps in the order presented.
Use the following general troubleshooting steps to try to resolve the problem. If the error persists,
contact your HP-authorized service or support provider, or contact HP support at .Use the following
16 Chapter 6 Numerical control panel messages