User Manual

Recommended action
1. Open the front door and remove the suspected toner cartridge.
2. Check the toner cartridge memory chip. If it is damaged, replace the toner cartridge.
3. Reinstall the toner cartridge.
4. Close the front door.
5. If the error displays again, turn the printer off, and then on.
6. If the error persists, replace the suspected toner cartridge.
10.0X.10 Supply memory error
The printer is unable to read the toner cartridge data. The toner cartridge is present but defective.
When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the
error.
If multiple supplies have this error, a 10.0X.10 error for the first supply detected with the error displays.
After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for
the next supply. This continues for all supplies memory errors.
● 10.00.10 Black toner cartridge
● 10.01.10 Cyan toner cartridge
● 10.02.10 Magenta toner cartridge
● 10.03.10 Yellow toner cartridge
Recommended action
1. Open the front door and remove the toner cartridge.
2. Check the supplies memory chip. If it is damaged, replace the toner cartridge.
3. Reinstall the toner cartridge.
4. Close the front door. If the error reappears, turn the printer off, and then on.
5. If the error persists, replace the toner cartridge.
10.0X.15 Install <supply>
A supply is either not installed or not correctly installed in the printer.
The 10.XX.15 is an event log only message, it will not show on the control panel. The only message to
display will be Install <Supply>.
● 10.00.15 Black toner cartridge (event code)
● 10.01.15 Cyan toner cartridge (event code)
● 10.02.15 Magenta toner cartridge (event code)
● 10.03.15 Yellow toner cartridge (event code)
18 Chapter 6 Numerical control panel messages