HP Smart Update Manager 4.2 User Guide

Troubleshooting 110
Linux component version discrepancy for source RPMs
You might observe differences in the RPM component name which might appear to be a version mismatch for
the component on the Select Item to be Installed screen and the Installation Results screen. This is caused by
the RPM build phase. The resulting component is actually the same version. The RPM build adds information,
so it is technically the same component.
For example, if you select the component HP NC Series Mellanox 10GBE Driver for Linux on the
Select Items to be Installed screen, it appears as hp-minx-en-1.4.3.1-1.src.rpm and on the
Installation Results screen, it appears as
hp-minx-en-kmp-default-1.4.3.1_2.6.27.19_5-1.x86_64.rpm.
HP SUM displays No components found in the
selected repository(ies) message
The No components found in the selected repository(ies)error appears when at least one
space is in the path name of the repository containing the components to be installed.
To resolve this issue, make sure no spaces are in the path name.
Additional/Optional Actions columns are grayed
when HP SUM is maximized
If the Select Items to be Installed screen or Installation Results screen in HP SUM is maximized, the Additional
column and sometimes the Optional Actions columns are grayed out.
To resolve this issue, restore the screen to the original size.
Installation of components failed with 'Update
returned an error' when installing Linux RPMs
When installing any component, if the installation fails, then HP SUM displays Update returned an
error message. To determine the installation failure, review the associated component log.
However, when installing RPMs using HP SUM you might see this error when the RPMs for more than one
Linux distribution are present in a single repository and a PSP bundle from the Select Bundle Filter screen is
not selected.
In this scenario, when multiple versions of source RPMs exist, the RPMs that are not the latest are not installed
and Update not needed or Not Updated-already current messages are returned. HP SUM cannot
determine which source RPMs go with which distribution because the RPMs do not contain any operating
system information.
To resolve this issue, make sure to select the bundle for the OS distribution on the Select Bundle Filter screen
for installation or remove the RPMs from the directory that are not applicable to the Linux distribution you are
using.