HP Smart Update Manager 4.2 User Guide
Table Of Contents
- HP Smart Update Manager User Guide
- Abstract
- Notice
- Contents
- Introduction
- HP Smart Update Manager overview
- Using this guide
- New features of HP SUM 4.2.0
- Minimum requirements
- Supported deliverables overview
- Deployment from HP SUM
- Executing HP SUM
- Deploying software using the ProLiant Support Pack (PSP) for Microsoft Windows
- Deploying software using the Integrity Support Pack (ISP) for Microsoft Windows
- Deploying software using the ProLiant Support Pack for Linux
- Deploying firmware for ProLiant servers using the HP Smart Update Firmware DVD
- Deploying firmware using the HP Smart Update Firmware - HP Integrity BL860c/BL870c/BL890c i2 Servers Bundles
- HP SUM User Interface
- Deployment scenarios
- Keyboard support
- Local host installations
- Multiple-host installations
- Selecting remote hosts or groups
- Searching for remote hosts
- Managing hosts
- Managing groups
- Entering credentials for hosts
- Selecting bundles to filter on multiple hosts
- Selecting components to install on multiple hosts
- Updating Firmware on HP Integrity BL860c/BL870c/BL890c i2 Servers
- Viewing the installation results for multiple hosts
- Scripted deployment
- Advanced topics
- Troubleshooting
- Recovering from a failed ROM upgrade
- Recovering from an installation failure
- Recovering from a discovery failure
- Recovering from a loss of Linux remote functionality
- Recovering from a blocked program on Microsoft Windows
- Recovering from operating system limitations when using a Japanese character set
- Recovering from Fatal Error - application will exit message
- Recovering from a missing reboot message when running on SUSE LINUX Enterprise Server 9
- Recovering a lost HP Smart Update Manager connection
- Troubleshooting HP Smart Update Manager in IPv6 networks
- HP SUM found new hardware message
- Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source
- Linux component version discrepancy for source RPMs
- HP SUM displays No components found in the selected repository(ies) message
- Additional/Optional Actions columns are grayed when HP SUM is maximized
- Installation of components failed with 'Update returned an error' when installing Linux RPMs
- Issues related to bundle filtering on the Select Items to be Installed and Select Bundle Filter screens
- HP SUM fails on Windows Vista® due to McAfee firewalls
- Technical support
- Acronyms and abbreviations
- Index
Troubleshooting 115
Performing these steps allows HP SUM to function, although after a period of time (ranging from minutes
to hours), McAfee disables HP SUM access.
Virtual Connect firmware upgrade using HP SUM fails
if VC reports an invalid or bad health state
Virtual Connect firmware can be upgraded using HP SUM only if the health state of the VC is in a good state.
If the health state is invalid or bad, HP SUM does not upgrade the VC firmware.
If a VC upgrade is attempted in an invalid or bad health state, HP SUM installation fails. The details of the
failure can be viewed in the installation log by clicking the View Installation log link in the Additional section.
Some of the VCSU Health Status bad states are:
• VC module is not redundant
• Cannot authenticate to OA (bad OA IP or User/Password) or to VCM (bad VCM IP or User/Password)
• Could not retrieve a list of modules in the domain or the module is empty
• For any modules, the power is not ON, the hardware health is not OK, cannot connect to module IP
address, or the module role is Unknown
• OA version is version 3.00 or earlier, or the VLAN feature is enabled and VC modules are on a different
VLAN ID than OA
• VCM Domain checkpoint is not valid