HP ProLiant ML100 Series Server User Guide For HP ProLiant ML110 G6 Servers and HP ProLiant ML150 G6 Servers Part Number 501528-003 October 2009 (Third Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S.
Contents Operations................................................................................................................................... 7 Power up the server ................................................................................................................................... 7 Power down the server............................................................................................................................... 7 Remove the access panel...............................
Enabling the Trusted Platform Module............................................................................................... 37 Software and configuration utilities ............................................................................................... 38 ROM-Based Setup Utility .......................................................................................................................... 38 Using RBSU ...............................................................................
External device problems................................................................................................................ 73 Audio problems............................................................................................................................. 74 Printer problems ............................................................................................................................ 75 Mouse and keyboard problems ........................................................
Customer Self Repair ............................................................................................................................... 97 Acronyms and abbreviations...................................................................................................... 105 Index.......................................................................................................................................
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
Remove the tower bezel (ML110 G6 servers) 1. Remove the access panel (on page 7). 2. To release the bezel, push the left side of the bezel. 3. Release the tabs, then turn the bezel counter-clockwise to remove it. To replace the component, reverse the removal procedure. For server-specific information, see the installation sheet that ships with the server. Remove the tower bezel (ML150 G6 servers) 1. Insert the key provided with the server and turn clockwise to unlock the bezel.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3.0-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Registering the server To register the server, refer to the HP Registration website (http://register.hp.com).
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
6. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. 7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
8. Align the processor installation tool with the socket and install the processor. 9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
10. Close the processor socket retaining bracket and the processor retaining latch. 11. Install the heatsink. See the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). 12. Install the access panel. 13. For ML110 G6 servers, slide the server back into the rack. 14. For ML150 G6 servers, do one of the following: 15. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Power up the server (on page 7).
o Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). o Extend the server from the rack. 3. Remove the access panel (on page 7). 4. Install the storage controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 29)." 5. Connect the LED cable to the storage controller card. 6. Secure the cable with the cable clamp. 7. Connect the LED cable to the system board.
HP recommends that you remove all bezel blanks to facilitate drive installation. 6. Install the four screws into the top screw holes on the media device. 7. Slide the media device part into the bay. 8. Connect the data and power cables. 9. Connect the cables to the system board or to an expansion board, as directed by the option documentation. 10. Slide the server back into the rack. 11. Install the access panel. 12. Install the tower bezel. 13. Power up the server (on page 7).
Removable media device option (ML150 G6 servers) This process represents only one installation method. For instructions for installing the media device into a specific server, see the installation sheet that ships with the server or the HP website (http://www.hp.com/go/bizsupport). To install the component: 1. Power down the server (on page 7). 2. Do one of the following: o Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). o Extend the server from the rack. 3.
6. Slide the media device part of the way into the bay. 7. Connect the SATA power cable to the media drive. 8. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation. 9. Slide the media drive fully into the bay until it is seated securely. 10. Install the fan holder. 11. Install the access panel. 12. Do one of the following: 13. o Close or install the tower bezel, as needed. o Slide the server back into the rack.
Channel Slot Slot number 1 C 1 A 2 D 3 B 4 2 This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This server supports Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
Memory options (ML150 G6 servers) IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the information applies to that type only. All memory installed in the server must be the same type.
DIMM identification IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
• Lockstep—provides enhanced protection while making all installed memory available to the operating system. The server can continue to function if a single- or mulit-bit memory failure within a single DRAM device occurs. Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility ("ROM-Based Setup Utility" on page 38).
• Populate DIMM slots for a processor only if the processor is installed. • To maximize performance in multi-processor configurations, distribute the total memory capacity between all processors as evenly as possible. • Do not mix Unbuffered and Registered PC3 DIMMs. • Each channel supports up to two Unbuffered DIMMs. • If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each channel for that processor.
• DIMM configuration on channel 1 and channel 2 of a processor must be identical. • In multi-processor configurations, each processor must have a valid Lockstep Memory configuration. • In multi-processor configurations, each processor may have a different valid Lockstep Memory configuration.
o Extend the server from the rack. 4. Remove the access panel (on page 7). 5. Remove the air baffle. For more information, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). 6. Open the DIMM slot latches. 7. Install the DIMM. 8. Install the air baffle. 9. Install the access panel. 10. For ML110 G6 servers, slide the server back into the rack. 11. For ML150 G6 servers, do one of the following: o Close or install the tower bezel, as needed.
3. For ML150 G6 servers, do one of the following: o Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). o Extend the server from the rack. 4. Remove the access panel (on page 7). 5. Open the slot cover retainer: o HP ProLiant ML110 G6 server o HP ProLiant ML150 G6 server CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
6. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. 7. Install the expansion board. 8. Close the slot cover retainer. 9. Connect any required internal cables to the expansion board. For more information, see the documentation that ships with the expansion board. 10. Install the access panel. 11. For ML110 G6 servers, slide the server back into the rack. 12.
14. Power up the server (on page 7). Installing a storage controller IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To install the component: 1. Power down the server (on page 7). 2. For ML110 G6 servers, extend the server from the rack. 3. For ML150 G6 servers, do one of the following: o Unlock and remove the bezel ("Remove the tower bezel (ML150 G6 servers)" on page 8). o Extend the server from the rack. 4.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached. IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled.
7. Connect the cable to the cache module. 8. Install the battery pack. 9. Connect the cable to the controller. 10. Route the cable. 11. Install the access panel. 12. For ML110 G6 servers, slide the server back into the rack. 13. For ML150 G6 servers, do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack. 14. Install the server into the rack. 15. Power up the server (on page 7).
HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1. Installing the Trusted Platform Module board (on page 35). 2. Retaining the recovery key/password (on page 37). 3. Enabling the Trusted Platform Module (on page 37). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows® BitLocker™ Drive Encryption feature.
5. Remove the access panel (on page 7). 6. Locate the TPM connector. For more information, see the label attached to the server access panel. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 7. Install the TPM board.
Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drive configuration RAID function (smart array controller) RAID function (software) 2 0 or 1 0 or 1 3 5 — 4 6 or 10 10 6 50 — 8 60 — To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
• Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.
Lights-Out 100i technology The LO100i subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The LO100i subsystem includes a dedicated or shared network interface. This design makes LO100i independent of the host server and its operating system. The LO100i subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
thousands of companies around the world. In many cases, you can avoid problems before they occur. There are two HP Insight Remote Support solutions: • For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server.
Embedded SATA RAID feature HP provides the SATA RAID feature through use of ACU. For the embedded SATA controller in the system, this feature enables RAID functionality (RAID 0, RAID 1, or RAID 10). Configuring the SATA RAID feature To configure the SATA RAID feature, do the following: 1. Enable SATA RAID functionality in RBSU ("Enabling the SATA RAID feature in RBSU" on page 43). 2. Create a RAID volume.
Installing the embedded SATA RAID driver HP provides the SATA RAID feature through use of the HP Storage Manager. This feature enables RAID functionality (RAID 0 or RAID 1) for the embedded SATA controller in the system. Required hardware Installing the Embedded SATA RAID driver requires a diskette drive or a CD-ROM drive.
• Diagnostics • DOS • Operating environments which do not provide native USB support Creating a diskette image Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions on the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp). At the website, click the link for "Support and Drivers." Installing the Embedded SATA RAID driver with a USB diskette drive 1. Boot the server, and then press F10 to enter the ROM-Based Setup Utility (RBSU).
Installing an operating system To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support). Installing a supported Microsoft® Windows® OS 1. Insert the OS CD and reboot the system. 2. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails to recognize the controller, restart this procedure. 3.
Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. 20.41-27.22 kg 47.
• The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server. CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
Common problem resolution Loose connections (on page 50) Service notifications (on page 50) Firmware updates (on page 50) DIMM handling guidelines (on page 51) Hard drive guidelines ("SAS and SATA hard drive guidelines" on page 51) SAS and SATA hard drive LED combinations (on page 51) Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components.
DIMM handling guidelines CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector. When handling a DIMM, observe the following guidelines: • Avoid electrostatic discharge (on page 96). • Always hold DIMMs by the side edges only. • Avoid touching the connectors on the bottom of the DIMM. • Never wrap your fingers around a DIMM. • Avoid touching the components on the sides of the DIMM. • Never bend or flex the DIMM.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation regularly (1 Hz) Replace the drive as soon as possible. On Off The drive is online, but it is not active currently. Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive.
Item See 1 "General diagnosis flowchart (on page 53)" 2 "Power-on problems flowchart (on page 55)" 3 "POST problems flowchart (on page 57)" 4 "OS boot problems flowchart (on page 59)" 5 "Server fault indications flowchart (on page 60)" General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart.
Item See (http://www.hp.com/support). 5 "General memory problems are occurring (on page 71)" 6 • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) • • "Hardware problems (on page 62)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) 2 "Loose connections (on page 50)" 3 "General memory problems are occurring (on page 71)" 4 • • "Hardware problems (on page 62)" Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system.
Item See 3 "General memory problems are occurring (on page 71)" 4 • • 5 "Hardware problems (on page 62)" Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 53)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
Hardware problems Power problems (on page 63) General hardware problems (on page 64) Internal system problems (on page 66) System open circuits and short circuits (on page 73) External device problems (on page 73) Audio problems (on page 74) Printer problems (on page 75) Mouse and keyboard problems (on page 75) Modem problems (on page 75) Network controller problems (on page 77) Troubleshooting 62
Power problems Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards. 3. Replace the power cord with a known functional power cord to be sure it is not faulty. 4.
7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred. NOTE: The optimal operating temperature for UPS batteries is 25°C (77°F).
7. Be sure other components were not unseated accidentally during the installation of the new hardware component. 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. 9. Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before installing the correct drivers. 10.
3. Refer to the device documentation to be sure the device is properly installed. For example, a thirdparty PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1. Uninstall the device. If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2.
Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting a DVD into a drive that only supports CDs. Drive is not detected Action: 1. Be sure no loose connections (on page 50) exist. 2.
Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: 1. Be sure no loose connections (on page 50) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. 4. Be sure the diskette drive is cabled properly. Refer to the server documentation.
Fan problems General fan problems are occurring Action: 1. Be sure the fans are properly seated and working. a. Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans. b. Unseat, and then reseat, each fan according to the proper procedures. c. Replace the access panels, and then attempt to restart the server. 2. Be sure the fan configuration meets the functional requirements of the server. Refer to the server documentation. 3.
Hard drive is not recognized by the server Action: 1. Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website (http://www.hp.com) for information on hard drive LEDs. 2. Be sure no loose connections (on page 50) exist. 3. Remove the hard drive and be sure the configuration jumpers are set properly. 4. If using an array controller, be sure the hard drive is configured in an array. Run the array configuration utility. 5.
Memory problems General memory problems are occurring Action: • • Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page 51). o Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size, type, and speed. To determine if the memory is installed properly, see the server documentation.
3. Be sure a memory count error did not occur ("Memory count error exists" on page 71). See the message displaying memory count during POST. Server fails to recognize new memory Action: 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). 2. Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation. 3.
6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. b. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the server except for the PPM associated with the remaining processor. c. Replace the remaining processor with a known functional processor.
o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. o For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6.
Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 50) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 50) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch.
No response occurs when you type AT commands Action: Reconfigure the COM port address for the modem. 1. Be sure the communications software is set to the COM port to which the modem is connected. 2. Check IRQ settings in the software and on the modem to be sure no conflict exists. 3. Type AT&F at the command prompt to reset the modem to factory-default settings. 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.
2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection. AT command initialization string is not working Action: Use the most basic string possible to perform the task. The default initialization string is AT&F&C1&D2&K3.
2. Be sure no loose connections (on page 50) exist. 3. Be sure the network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 6. Be sure the controller is enabled in the BIOS Setup Utility. 7.
Problems are occurring with the network interconnect blades Action: Be sure the network interconnect blades are properly seated and connected. Software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include HP Insight Diagnostics (on page 40) and HP SIM.
Problems occur after the installation of a service pack Action: Follow the instructions for updating the operating system ("Operating system updates" on page 80). Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP.
Windows Server® 2003—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. o Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux).
Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline. The process of updating system or option firmware is referred to as a flash process or flashing the ROM.
ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware. This procedure is most effective when flashing the ROM on a small number of servers located in close proximity. To flash the ROM using ROMPaq: 1. Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq downloads are available on the HP website (http://www.
Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.
• • o Product name, model, and serial number o Number of processors and speed o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration Specific software information: o Operating system information ("Operating system information you need" on page 85) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verificati
• Current level of Microsoft® Windows® Service Packs and Hotfixes installed • A list of each third-party hardware component installed, with the firmware revision • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) •
Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
BSMI notice Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.
other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Acoustics statement for Germany (Geräuschemission) Schalldruckpegel LpA < 70 dB(A) Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation) Nach ISO 7779:1999 (Typprüfung) Regulatory compliance notices 95
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Technical support 103
Technical support 104
Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection CCITT International Telegraph and Telephone Consultative Committee CS cable select DAT digital audio tape DIMM dual inline memory module DRAM dynamic random access memory ECC error checking and correcting ESD electrostatic discharge IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request Acronyms and abbreviations 105
ISP Internet service provider KVM keyboard, video, and mouse LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile memory PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM processor power module RAID redundant a
RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module SAS serial attached SCSI SATA serial ATA SCSI small computer system interface TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In-Line Memory Module UPS uninterruptible power system USB universal serial bus VGA video graphics array Acronyms and abbreviations 107
Index A D access panel 7 acoustics statement for Germany 95 application software problems 81 Array Configuration Utility (ACU) 39 AT commands 76, 77 audio 74 audio problems 74 authorized reseller 84, 97 auto-configuration process 38 DAT drive error 67, 68 DAT drive failure 67 DAT drives 67 data loss 67 data recovery 67, 70 Declaration of Conformity 90 diagnostic tools 40 dial tone 75 DIMM installation guidelines 26 DIMMs 22, 23, 24, 25, 26, 28, 51 diskette drive 44, 68 diskette drive problems 68 drive er
firmware, updating 50, 82 firmware, version 50, 67, 83 flash ROM 82 G general diagnosis flowchart 53 general protection fault 79 grounding methods 96 grounding requirements 11 H hard drive LED cable 17 hard drive LEDs 51 hard drive problems, diagnosing 69 hard drive, failure of 69 hard drives 17, 51, 69 hard drives, determining status of 51 hardware options 14 hardware options installation 12, 14 hardware problems 62, 64 hardware troubleshooting 64, 65, 66, 73 hotfixes 80 HP Insight Diagnostics 40 HP Insi
P S patches 80 PCI boards 65, 66 phone numbers 84, 97 POST problems flowchart 57 power cord 48, 94 power distribution unit (PDU) 11 Power On/Standby button 7 power problems 63 power requirements 11 power source 63 power supplies 63 powering down 7 powering up 7, 38 power-on problems flowchart 55 PPM (processor power module) 72 PPM failure LEDs 72 PPM problems 72 PPM slots 72 pre-diagnostic steps 47 preparing the server for diagnosis 49 printer problems 75 printers 75 problem diagnosis 47 processor failure
UPS (uninterruptible power supply) 11, 63, 64 USB CD-ROM drive 44 USB devices 44, 45 USB support 41 utilities 38 V ventilation 9 VGA 74 video colors 74 video problems 73, 74 W warnings 12, 48 website, HP 97 when to reconfigure or reload software 80 Index 111
