HP Smart Array Cluster Storage System

Troubleshooting
HP Smart Array Cluster Storage System User Guide D-3
HP CONFIDENTAL
Writer: Rob Weaver File Name: j-appd Troubleshooting
Codename: Aurora Part Number: 240333-003 Last Saved On: 11/6/02 1:07 PM
7. The controller display provides a “Startup Complete” message.
Diagnostic Steps
If the storage system does not power up, or powers up but does not complete POST,
answer the questions in Table D-1 to determine the appropriate actions. The flow of
questions reflects the usual flow of events during a power-up sequence.
According to the answers you give, you are directed to the appropriate table in this
section. That table outlines possible reasons for the problem, options available to
assist in diagnosis, possible solutions, and references to other sources of information.
Table D-1: Diagnostic Steps
Question Action
Question 1: Are the power
supply/blower assembly LEDs
green?
If yes, continue to question 2.
If no, refer to Table D-2.
Question 2: Is the system power
LED green?
If yes, continue to question 3.
If no, refer to Table D-3.
Question 3: Is the controller display
providing messages?
If yes, use the messages for further
diagnosis. See Table D-4 for details.
If no, refer to Table D-4.