MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
139HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Performing Error Recovery
Figure 78 outlines the recommended steps for error recovery. You should follow
this chart in all cases.
FSCs are listed in Table 11 on page 140. For general library problems, see
Troubleshooting General Problems on page 169.
Figure 78: Troubleshooting flow chart
ERROR, FAULT, MALFUNCTION
TROUBLESHOOTING
AND ERROR RECOVERY
Determine Suspected Error Type
PLATFORM
No FSC displayed. Normal front
panel operation
Cycle the power
to the library
Retry
Check configuration
Check software configuration
GENERAL DRIVE/LIBRARY
FSC and ERP displayed on
GUI touch screen
Follow the ERP on
GUI touch screen
Identify the FSC
Follow the suggested ERP
Call Technical Support
CARTRIDGE ERROR
FSC might/might not be displayed
Cartridge will not eject
Normal operation impossible
Call Technical Support