MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
159HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
3200 Shuttle Jammed
(Shuttle could not reach target location.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
3300 Rotary Jammed
(Rotary track could not reach target
location.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Ensure cartridges are fully inserted in the
magazine(s).
3301 Shuttle on Wrong Side Of The
Rotary
(Zone indicators show that the shuttle is
backwards on the rotary track during
power-up initialization.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
3400 Pass-through Elevator Jammed
(Pass-through shuttle could not reach target
location.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Check pass-through alignment.
3500 Vertical Elevator Jammed
(Vertical elevator could not reach target
location. 10U libraries only).
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
5011 All Slots Empty
(There are no cartridges installed in any of
the reserved cleaning slots.)
■ Press the Enter button to clear the
message.
■ Insert cleaning cartridge in reserved
cleaning slot.
■ Invalid user initiated operation. Set
parameters correctly and try again.
Table 11: Fault Symptom Codes (Continued)
FSC Message ERP