MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
165HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
7021 SCSI response not matched to a
known command
(A command response was received from a
SCSI task, but the original command
opcode could not be determined.)
■ Press the Enter button clear the message.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure the drive shows good status
through the drive status window.
7022 Unexpected state after
NonVolConfig cmd
(After successfully completing a
NonVolConfigPut command, the current
state of the save operation was unknown.)
■ Press the Enter button clear the message.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure the drive shows good status
through the drive status window.
7023 Unexpected state after SCSI
mode cmd
(After successfully completing a
SCSIUpdateMode Parameters command,
the current state of the save operation was
unknown.)
■ Press the Enter button clear the message.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure the drive shows good status
through the drive status window.
7024 Unexpected state after SCSI
init cmd
(After successfully completing a
SCSIInitCommand, the current state of the
save operation was unknown.)
■ Press the Enter button clear the message.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Ensure the drive shows good status
through the drive status window.
8001 Cartridge reject recovery
failed
(The DLT drive failed to successfully load a
tape even after retries.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Check the tape cartridge used in the last
operation for damage.
8002 Drive Fan stalled
(The fan in the drive hot-swap shoe is either
not installed or has stalled.)
■ Press the Enter button to clear the
message.
■ Look for a drive with an amber LED (rear
of library) to determine which drive has
the fan issue. If the drive is not in use, take
it off-line to prevent it from overheating. If
currently in use, end the operation
immediately, and take the drive off-line.
Table 11: Fault Symptom Codes (Continued)
FSC Message ERP