MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
166 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
8003 Drive load did not complete
(The drive failed to successfully load a
tape.)
■ Press the Enter button to reboot.
■ Ensure the drive shows good status
through the drive status window.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Check the tape cartridge used in the last
operation for damage.
8004 Invalid drive was installed
(One or more installed drives are of a type
either unknown or not supported in the
current library personality.)
■ Press the Enter button to clear the
message.
■ Update the firmware if a newer revision
exists.
■ Invalid user initiated operation. Set
parameters correctly and try again.
9001 Orphan cartridge recovery
failed
(The master module could not successfully
return an orphan cartridge to a slot
location.)
■ Make sure there is one empty slot in a
magazine in the master module.
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
■ Check pass-through alignment.
■ Ensure that there are no obstructions
inside the library (all cartridges are in
magazines).
■ Check the tape cartridge used in the last
operation for damage.
9003 Master pass-thru opto failed.
(The master module opto sensor was not
detected during the power-up Pass-Through
module inventory.)
■ Press the Enter button to reboot.
■ Run the sensor test, checking appropriate
sensor.
■ Determine if the pass-through may have
been plugged or unplugged while power
was on to the library.
■ Reinitialize or power-cycle the master it is
connected to. Ensure the pass-through is
functioning by observing whether or not
the pass-through car moves to either end
of the pass-through smoothly.
A001 SMX send error
(An attempt to place a message on a task’s
exchange generated a kernel error.)
■ Press the Enter button to reboot.
■ Cycle power to the library or reboot using
the GUI touch screen.
Table 11: Fault Symptom Codes (Continued)
FSC Message ERP