MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
170 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
No display messages appear on the
GUI touch screen.
■ Touch the GUI screen to bring out of sleep mode.
■ Make sure the power cord is connected.
■ Make sure the power switches are on.
■ Check that the LEDs on the back of the library are on
and the fans are turning.
■ Cycle power to the library or reboot using the GUI
touch screen.
■ Try to access the library from the Web using the
Remote Management Interface (see page 107), or
through a host-based diagnostics tool such as HP
StorageWorks Library & Tape Tools (see page 175).
■ Download library firmware (see page 133).
■ Contact your authorized service provider.
Tape Movement
An error message appears after
inserting the magazine or loading tapes.
■ Verify that tapes are inserted correctly in the
magazine.
■ Ensure that you are using the correct tape type for
your drive technology.
■ Contact your authorized service provider.
A tape is stuck in a drive.
■ Cycle power to the library or reboot using the GUI
touch screen, and retry unloading the tape from the
library GUI touch screen, the Remote Management
Interface, or the host application software.
■ Ensure the host application software is not reserving
the slot or drive. The software needs to cancel the
reservation. If necessary, disconnect from the host,
power cycle, and unload the drive.
■ Contact your authorized service provider.
A tape is stuck in the robotics.
■ Run a Vertical Calibration test from the Diagnostics
section of the Utilities menu.
■ Cycle power to the library or reboot using the GUI
touch screen.
■ Contact your authorized service provider.
Table 12: Troubleshooting General Problems (Continued)
Problem Solution