MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
172 HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Cannot write to tape. ■ Check the write-protect tab on the tape to assure
write-enabled status.
■ Ensure that the application software does not have the
write-protect setting activated.
■ Check the host device file system access permissions.
■ Verify that you are using the correct tape type for your
drive technology.
■ Try a new tape.
■ SDLT drives can read DLT4000, DLT7000, DLT8000,
and DLT1 media but cannot write to them.
Caution: During the troubleshooting process, do
not put the tape in question into another drive,
since damaged tapes can damage drives.
Cannot load the cleaning cartridge. ■ Ensure you are using an approved cleaning cartridge
for your drive type.
■ Verify that the reserved cleaning slot is set up correctly
and that the cartridge is in the correct slot. The slot
numbering may be affected when manually loading a
magazine, changing the number of mail slots, or
using the default numbering scheme which begins
with zero.
■ Contact your authorized service provider.
Connections
Changed the drive SCSI ID, but the new
ID is not recognized by the host
computer.
■ Check that all SCSI devices on the same bus have
different ID numbers.
■ Reboot the host.
■ Check for proper cabling and termination.
■ Contact your authorized service provider.
Table 12: Troubleshooting General Problems (Continued)
Problem Solution