MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
173HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Host does not detect the library. ■ Ensure that the HBA type matches the library type
(LVDS or single-ended SCSI) and is properly installed
and configured.
■ Check that the library is terminated and properly
cabled.
■ Check that the SCSI cable length limits have not been
exceeded.
Note: SCSI cable length limits are very short on a
Single-Ended bus.
■ Ensure that the terminator is compatible with the
library (LVDS or single-ended SCSI).
■ Check for SCSI ID conflicts.
■ Check that the HBA is recognized by the operating
system and properly configured.
■ Check that the application software is compatible with
the library, and that it has all necessary patches and
updates.
■ Check that the device is properly installed and
configured using HP StorageWorks Library & Tape
Tools, available from
http://www.hp.com /sup po rt/tapetools
■ Power cycle the library and power down the host.
Wait until the library completes its power cycle before
powering up the host.
■ If using Fibre Channel, make sure you power on the
devices in the correct order (switch, hub, library, host).
■ If using Fibre Channel, make sure there is not a
zoning issue that is preventing the host from seeing
the library.
■ If using Fibre Channel, make sure that the router sees
the library and/or drives.
■ Contact your authorized service provider.
Table 12: Troubleshooting General Problems (Continued)
Problem Solution