Warranty and Support Guide

Obtaining Hardware Warranty Repair Service
For the duration of the one-year hardware warranty, hardware repair service includes Unit Exchange, Carry-in,
Send-in, or Home Pick-up and Delivery, DEPENDING ON YOUR LOCATION. To obtain hardware warranty
service, and determine the type of service, as well as the logistics of the service available in your location, call
HP’s Customer Care Centre or a participating Authorised HP Personal Computer Repair Centre at one of the
numbers listed below.
Unit Exchange
In locations where Unit Exchange is available, HP will send you a replacement monitor. You must return the
defective monitor to HP (using the shipping carton that the new one came in).
HP may ask you for a credit card as collateral for the monitor, and will charge you for the retail price of the
new monitor if the failed product is not returned within 30 days.
Carry-In Services
In locations where Carry-in service is available, repair service can be obtained by taking your defective
monitor to an HP Pavilion PC authorised service provider.
Send-In Repair Service
In locations where Send-in repair service is available, repair service can be obtained by shipping your
monitor to an HP Repair Centre. The monitor will be repaired and returned to you.
Home Pick-Up and Delivery
In locations where Home Pick-up and Delivery service is available, HP will pick up the defective monitor at
your home and deliver it back to your home when repaired.
Austria [phone]
Canada 1-905-206-4663
Chile 800-360-999
Colombia 9-800-114726
France 0892 6960 22 (0,34 euros/min)
Germany 0180 5 225 254 (0,12 euros/min)
Guatemala 1-800-999-5105
Italy [phone]
Mexico from Mexico City (5)258-9922
From all other states 01-800-4726684
Netherlands 0900 2020 165 (0,10 euros/min)
Nicaragua 1-800-711-2884
Norway 815 62 070
Panama 1-800-711-2884
Republic of Ireland 1890 92 39 02
Spain [phone]
Switzerland 0848-00 009 50
UK [phone] — For consultative assistance call:
0906 470 0870 (60 p/min)
US 1-208-323-2551