HP Deskjet 1010 series
Table of contents 1 HP Deskjet 1010 series Help ............................................................................................................................ 1 2 Get to know the HP Deskjet 1010 series .......................................................................................................... 3 Printer parts .......................................................................................................................................... 4 On button light ...............
7 Solve a problem .............................................................................................................................................. 37 Improve print quality ........................................................................................................................... 38 Clear paper jam .................................................................................................................................. 41 Unable to print .................................
1 HP Deskjet 1010 series Help Learn how to use your HP Deskjet 1010 series ENWW ● Printer parts on page 4 ● On button light on page 5 ● Load media on page 18 ● Replace ink cartridges on page 27 ● Clear paper jam on page 41 1
2 Chapter 1 HP Deskjet 1010 series Help ENWW
2 ENWW Get to know the HP Deskjet 1010 series ● Printer parts ● On button light ● Auto-Off 3
Printer parts 4 1 On button 2 Paper-width guide for the input tray 3 Input tray 4 Ink cartridges 5 USB port 6 Cartridge access door 7 Output tray 8 Output tray extender (also referred to as the tray extender) 9 Power connection Chapter 2 Get to know the HP Deskjet 1010 series ENWW
On button light Figure 2-1 On button light Light behavior Description Off The printer is powered off. Dim Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes of inactivity. Fast blinking The printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message. Blinking The printer is processing a job.
Auto-Off Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the On button to turn the printer back on. For printer models with wireless or Ethernet network capability, Auto-Off is automatically disabled when the printer establishes a wireless or Ethernet network connection.
3 Print This section contains the following topics: ENWW ● Print documents ● Print photos ● Print envelopes ● Print using maximum dpi ● Tips for print success 7
Print documents Load paper 1. Make sure the output tray is open. 2. Make sure you have paper loaded in the input tray. To print a document 1. From your software, click the Print button. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options.
4. ENWW Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the appropriate paper type and print quality from the Media drop-down list. ● Click Advanced to select the appropriate paper size from the Paper Size drop-down list. 5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually dropdown list. 6. Click OK to print. 7.
Print photos Load photo paper 1. Make sure the output tray is open. 2. Remove all paper from the paper input tray, and then load the photo paper with side to be printed on facing up. To print a photo on photo paper 1. On the File menu in your software, click Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Print envelopes You can load one or more envelopes into the input tray of the HP Deskjet 1010 series. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For details on how to format text on envelopes, see the help files in your word processing software. Load envelopes 1. Make sure the output tray is open. 2. Slide the paper-width guide all the way to the left. 3. Place the envelopes in the right side of the input tray. The side to be printed on should face up. 4.
Print using maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of memory. To print in Maximum dpi mode 1. On the File menu in your software, click Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Tips for print success To print successfully, the HP ink cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the product should have the appropriate settings. Ink tips ● Use original HP ink cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace ink cartridges on page 27. ● Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only.
4 Paper basics You can load many different types and sizes of paper in the HP Printer, including letter or A4 paper, photo paper, and envelopes.
Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. ColorLok ● HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. Everyday printing ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
Load media Select a paper size to continue. Load full-size paper 18 1. Raise the input tray. 2. Lower the output tray and pull out the output tray extender. 3. Slide the paper-width guide to the left. 4. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.
5. Slide the paper-width guide to the right until it stops at the edge of paper. Load small-size paper ENWW 1. Raise the input tray. 2. Lower the output tray and pull out the output tray extender. 3. Slide the paper-width guide to the left.
4. Insert a stack of photo paper with the short edge down and the print side up, and slide the stack of paper forward until it stops. 5. Slide the paper-width guide to the right until it stops at the edge of paper. Load envelopes 20 1. Raise the input tray. 2. Lower the output tray and pull out the output tray extender. 3. Slide the paper-width guide to the left and remove all paper from the input tray.
4. Insert one or more envelopes into far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. The flap should be on the left side and facing down. 5. ENWW Slide the paper-width guide to the right against the stack of envelopes until it stops.
22 Chapter 4 Paper basics ENWW
5 Work with ink cartridges This section contains the following topics: ENWW ● Check estimated ink levels ● Order ink supplies ● Choose right ink cartridges ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with ink cartridges 23
Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. To check the ink levels 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ● The cartridge number is located inside the cartridge access door. Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.
Choose right ink cartridges HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Replace ink cartridges To replace the ink cartridges 1. Check that power is on. 2. Load paper. 3. Remove the ink cartridge. 4. a. Open the cartridge access door and wait for the print carriage to move to the center of the pinter. b. Press down to release the ink cartridge, and then remove it from the slot. Insert a new ink cartridge. a. ENWW Remove the ink cartridge from the packaging.
b. Remove the plastic tape using the pink pull tab. c. Slide the ink cartridge into slot until it clicks into place. d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.
Use single-cartridge mode Use the single-cartridge mode to operate the HP Deskjet 1010 series with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the HP Deskjet 1010 series operates in single-cartridge mode, a message is displayed on screen. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge.
Cartridge warranty information The HP ink cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with ink cartridges Use the following tips to work with ink cartridges: ENWW ● To protect the ink cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. ● Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink cartridges reduces ink evaporation. ● Insert the ink cartridges into the correct slots.
32 Chapter 5 Work with ink cartridges ENWW
6 Connectivity This section contains the following topics: ENWW ● Connect a new printer ● USB connection 33
Connect a new printer If you have not connected the printer to your computer, or you want to connect another new printer of the same model to your computer, you can use the Connect a new printer function to set up the connection. NOTE: 1. 34 Use this method if you have already installed the printer software. Depending on your operating system, do one of the following: ● Windows 8: On the Start screen, right-click an empty area on the screen, and then click All Apps on the app bar.
USB connection The HP Deskjet 1010 series supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Insert the printer software CD in the computer CD-ROM drive. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3. Follow the on-screen instructions.
36 Chapter 6 Connectivity ENWW
7 Solve a problem This section contains the following topics: ENWW ● Improve print quality ● Clear paper jam ● Unable to print ● Clear print carriage ● Identify a defective cartridge ● Prepare trays ● Printer failure ● Ink cartridge problem ● Older generation cartridges ● HP support 37
Improve print quality NOTE: To protect the ink cartridges from drying out, always turn the printer off using the On button, and wait until the On button light goes out. To improve print quality 1. Make sure you are using original HP ink cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type and print quality from the Media drop-down list. In the printer software, click Print and then click Set Preferences to access the print properties. 3.
6. ENWW c. In the printer software, click Print and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. e. Review the blue, magenta, yellow, and black boxes on the diagnostics page. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the color and black boxes.
To clean the ink cartridges automatically a. Load letter or A4 unused plain white paper into the input tray. b. Depending on your operating system, do one of the following to open the printer software: ● Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.
Clear paper jam Use the following steps to clear a paper jam. Clear a paper jam from the input tray 1. Pull the paper gently out of the input tray. 2. Press the On button to continue the current job. Clear a paper jam from the output tray 1. pull the paper gently out of the output tray. 2. Press the On button to continue the current job. Clear a paper jam from the cartridge access area ENWW 1. Open the cartridge access door and slide the print carriage to the right to access the paper jam. 2.
Clear a paper jam inside of the printer 1. Open the cleanout door located on the bottom of the printer. Press tabs on both sides of the cleanout door. 2. Remove the jammed paper. 3. Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 4. Press the On button to continue the current job. If the above solutions do not resolve the problem, click here for more online troubleshooting. Prevent paper jams 42 ● Do not overfill the input tray.
● Do not force paper too far forward in the input tray. ● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. If the above solutions do not resolve the problem, click here for more online troubleshooting.
Unable to print If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link: Take me to the HP Print and Scan Doctor download page. NOTE: The HP Print and Scan Doctor may not be available in all languages. Resolve print issues Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1.
b. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. 5. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.
iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. i. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. Windows XP b.
To reset the printer a. Turn off the printer. b. Unplug the power cord. c. Wait a minute, and then plug the power cord back in. d. Turn on the printer. If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clear print carriage Remove any objects, such as paper, that are blocking the print carriage. See Clear paper jam on page 41 for more information. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Click here to go online for more information.
Identify a defective cartridge To determine if an ink cartridge is defective, do the following: ENWW 1. Remove the black cartridge and then close the cartridge access door. 2. If you get the cartridge problem message again and the On button light blinks quickly, replace the tri-color cartridge. If the On button light does not blink, replace the black cartridge. 3. Close the cartridge access door. 4. Try printing a document. 5.
Prepare trays Open output tray ▲ Output tray must be open to begin printing. Close cartridge access door ▲ Cartridge access door must be closed to begin printing. Click here to go online for more information.
Printer failure Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, contact HP. Please contact HP support for help .
Ink cartridge problem First try removing and reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If your problem is still not resolved, replace the ink cartridges. For more information, see Replace ink cartridges on page 27. Clean the ink cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer as soon as possible.
6. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the cartridge access door, and check if the error message has gone away. 10. If you still receive the error message, turn the printer off, and then on again.
Older generation cartridges You will need to use a newer version of this cartridge. In most cases you can identify a newer version of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends date. If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If it is an older generation cartridge, contact HP support for help or replacement. Click here to go online for more information.
HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Support process If you have a problem, follow these steps: 1. Check the documentation that came with the printer. 2.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the printer.
Additional warranty options Extended service plans are available for the HP Deskjet 1010 series at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.
58 Chapter 7 Solve a problem ENWW
A Technical information The technical specifications and international regulatory information for the HP Deskjet 1010 series are provided in this section. For additional specifications, see the printed documentation that came with the HP Deskjet 1010 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP Deskjet 1010 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support.
Output tray capacity Plain paper sheets (80 g/m2 [20lb]): Up to 30 Envelopes: Up to 5 Index cards: Up to 10 Photo paper sheets: Up to 10 Paper size For a complete list of supported media sizes, see the printer software.
Max DPI mode ● Color Input/Black Render: 1200x1200dpi ● Output: Automatic (Black), 4800x1200 optimized dpi (Color) Power specifications 0957-2385 ● Input voltage: 100-240Vac (+/- 10%) ● Input frequency: 50/60 Hz (+/- 3Hz) 0957-2403 ● Input voltage: 200-240Vac (+/- 10%) ● Input frequency: 50/60 Hz (+/- 3Hz) NOTE: Use only with the power adapter supplied by HP. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
Restriction of hazardous substance (India) ENWW Environmental product stewardship program 67
Regulatory notices The HP Deskjet 1010 series meets product requirements from regulatory agencies in your country/ region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory notices 69
European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: ● Low Voltage Directive 2006/95/EC ● EMC Directive 2004/108/EC ● Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Products with wireless LAN devices ● Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct. ● For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13).
Declaration of conformity 72 Appendix A Technical information ENWW
Index A after the support period 56 C customer support warranty 57 E environment Environmental product stewardship program 64 environmental specifications 61 O On button 5 P paper recommended types 16 phone support 55 phone support period period for support 56 print specifications 62 R recycle ink cartridges 65 regulatory notices 68 regulatory model identification number 68 S support process 55 system requirements 61 T technical information environmental specifications 61 print specifications 62 syste
