HP EliteBook Folio 1040 G2 Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 6 Display .................................................................................................................................................................... 6 Top ..
Display assembly ............................................................................................................................... 33 RTC battery ........................................................................................................................................ 35 Battery ............................................................................................................................................... 36 SSD drive ...............................................
Determining the BIOS version ......................................................................................... 71 Downloading a BIOS update ........................................................................................... 72 Using MultiBoot ................................................................................................................................................... 73 About the boot device order ..........................................................................
Backing up your information ............................................................................................................. 86 Performing a system recovery ............................................................................................................................ 87 Using the Windows recovery tools .................................................................................................... 87 Using f11 recovery tools (select models only) ...............................
16 Statement of memory volatility ................................................................................................................ 105 Nonvolatile memory usage ............................................................................................................................... 107 Questions and answers ..................................................................................................................................... 109 Using HP Sure Start (select models only) ...
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1 Product description Category Description Product Name HP EliteBook Folio 1040 G2 Notebook PC Processors 5th Generation Intel® Core® processors: ● i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ● i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W ● i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W ● i5-5200U 2.2-GHz (max turbo frequency 2.
Category Audio and video Description ● 180-GB ● 180-GB, SED, OPAL1 ● 180-GB, SED, OPAL2 ● 128-GB ● 128-GB, TLC Two stereo speakers HD audio with DTS Studio Sound Integrated 720p webcam (supports no camera option) Integrated dual-array microphone Ethernet Intel I218LM Gigabit Network Connection (10/100/1000) S3/S4/S5 wake on LAN Wireless WLAN Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following
Category Description Docking connector Multi-Pin AC port USB 3.0 port (1) USB 3.
Category Description ● Windows 8.1 China 64 CPPP ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 EM 64 High End ● Windows 8.1 ML 64 High End ● Windows 8.1 Multilingual 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Professional 64 MSNA ● Windows 8.
Category Description ● Microsoft WHQL Web-only support: Serviceability ● Windows 10 Enterprise ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.
2 External component identification Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description (6) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible on the outside of the computer. (7) Near Field Communication (NFC) antenna* (select models only) Send and receive wireless signals to communicate and transfer data/ info to and from your NFC-compatible devices. *The antennas are not visible from the outside of the computer.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description – or – Right-click the Start button, and then select Power Options. (2) Speaker grill Produce sound. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Component Description (4) Function keys Execute frequently used system functions when pressed in combination with the fn key. (5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor. Windows 8.1: Displays options for a selected object.
Component Description (4) Micro SD memory card reader Supports micro Secure Digital (SD) memory cards. (5) Smart card reader Supports optional Smart cards. Right Component (1) Description SIM slot plug (select models only) Supports a wireless subscriber identity module (SIM). NOTE: The SIM slot plug is removable on models that include HP Mobile Broadband. (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a headset.
Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
3 Illustrated parts catalog Computer major components Computer major components 15
Item Component (1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more non-touch display assembly spare part information, see Display assembly subcomponents on page 18.
Item Component (17) WWAN modules: (18) (19) Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 Solid-state drives: 512-GB 798522-001 512-GB, TLC 835619-001 256-GB, SED, OPAL2 781964-001 256-GB, TLC 800168-001 256-GB 801976-001 180-GB 781961-001 180-GB, SED 781962-001 128-GB, TLC 800169-001 128-GB 781960-001 Base enclosure (includes feet) 760273-001 Cab
Display assembly subcomponents Item Component (1) Display bezel: For use on models with a webcam 739568-001 For use on models without a webcam 748015-001 (2) Display cable 739573-001 (3) Webcam/microphone module 781958-001 Microphone module 739571-001 (4) 18 Spare part number 35.6-cm (14.
Plastics Kit Item Component Spare part number Plastics Kit 739575-001 (1) SIM card slot cover (for WWAN SKU) (2) SIM card insert (for non-WWAN SKU – customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Description Spare part number Solid-State Drive (SATA III) 512-GB 798522-001 512-GB, TLC 835619-001 256-GB, SED, OPAL2 781964-001 256-GB, TLC 800168-001 256-GB 801976-001 180-GB 781961-001 180-GB, SED, OPAL2 781962-001 128-GB, TLC 800169-001 128-GB 7
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) – slim 721092-001 45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001 45-W AC adapter (non-PFC), 2-prong 742436-001 65-W HP Smart AC adapter, 4.5 mm, EM 714657-001 65-W HP Smart AC travel adapter 693716-001 NOTE: Use with cable 736697-001.
Component Spare part number For use in Europe, the Middle East, and Africa 755530-021 For use in India 755530-D61 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 755530-291 For use in North America 755530-001 For use in the People's Republic of China 755530-AA1 For use in South Africa 755530-AR1 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom 7555
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 14 for details.
Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel with the display assembly still attached to the computer.
28 b. From the rear of the computer, press through the slightly open computer to disengage the bottom of the bezel (1). c. Open the computer. d. Use a tool to disengage the bottom of the bezel from the display (2), and then remove the bezel from the display.
e. 4. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure.
a. Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. ● 781959-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 784476-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+ b. Rotate the top of the display panel downward (1) onto the keyboard. c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable from the connector (3).
Bottom cover NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001. Description Spare part number Plastics kit 739575-001 Before removing the bottom cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When reinstalling the bottom cover, install the screws in the sequence as illustrated in the following image. IMPORTANT: 32 To prevent rocking, be sure to use the correct sequence when installing the screws.
Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page 27. NOTE: The display assembly is spared at the subcomponent level only. Before removing the display assembly, follow these steps: 1. Turn off the computer.
6. If you need to remove the display bezel, webcam/microphone module, or raw display panel, see the related procedures in Display assembly components (panel, bezel, webcam, microphone) on page 27. 7. If it is necessary to replace the display hinges: Display hinges are available in the Display Hinge Kit, spare part number 757987-001. a. Remove the four broadhead Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display enclosure. b.
RTC battery Description Spare part number RTC battery (includes double-sided tape) 739562-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Battery Description Spare part number 6-cell, 42-Wh, 1.93-Ah, Li ion battery 722297-005 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot.
SSD drive Description Spare part number Solid-state drive 512-GB 798522-001 512-GB, TLC 835619-001 256-GB, SED, OPAL2 781964-001 256-GB, TLC 800168-001 256-GB 801976-001 180-GB 781961-001 180-GB, self-encrypting 781962-001 128-GB, TLC 800169-001 128-GB 781960-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive.
Memory module NOTE: DDR3 memory is not supported. Only DDR3L memory is supported. NOTE: Memory configuration is selected when the computer is ordered and is not upgradeable. Description Spare part number 4-GB memory module (DDR3L, 12800, 1600-MHz) 747221-005 Update BIOS before changing memory module Before changing a memory module, make sure you update the computer to the latest BIOS.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-005 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes.
2. 3. Release and disconnect the following connectors and cables: ● Release the keyboard connector (1) and remove the cable (2). ● Release the backlight connector (3) and remove the cable (4). Position the computer open and on its side.
4. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Lift the rear edge of the keyboard (1), and then remove the keyboard (2). 6. Remove the keyboard. Reverse this procedure to install the keyboard.
ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 739565-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2). Reverse the removal procedures to install the ForcePad.
NFC module Description Spare part number NFC (Near Field Communication) module 781956-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Bottom cover (see Bottom cover on page 31) 5.
Smart card reader Description Spare part number Smart card reader (includes cable) 739566-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (2). Reverse the removal procedures to install the smart card board.
Power connector Description Spare part number Power connector 749612-001 Before removing the power connector, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Bottom cover (see Bottom cover on page 31) 5.
Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 781954-001 Before removing the heat sink/fan assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Using both hands, lift up both fans at the same time and remove the assembly (3). CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between the fans are very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Reverse this procedure to install the heat sink/fan assembly. System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number Intel Core i7-5650U processor (2.20 GHz, 4-MB cache) 806993-xxx Intel Core i7-5600U processor (2.
● (3): Display panel ● (4): NFC module cable ● (5): Fingerprint reader ● (6): RTC battery ● (7): Multi-function board 2. Remove the four Phillips PM2.0×3.0 screws that secure the system board to the computer. 3. To remove the system board, be sure to lift near the middle of the board near the connectors as shown by callout (1) in the following image. CAUTION: To avoid damaging or breaking the system board, when removing the board, lift up near the middle of the board.
5. Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Use the following image to determine all Mylar locations on the system board. Reverse this procedure to install the system board.
Multi-function board Description Spare part number Function board 739574-001 Before removing the function board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 739567-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 739577-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
SIM slot Description Spare part number Plastics Kit 739575-005 The Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models, matches the size of the SIM card and is customer removable. To insert and remove the SIM slot insert: 1. Insert with the arrow on insert visible. 2.
2. 64 To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot.
6 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
7 Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
9 Using Setup Utility (BIOS) in Ubuntu Linux Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
● Use the arrow keys to select Exit > Ignore Changes and Exit, and then press enter. -Or- ● Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3. When the Setup Confirmation is displayed, press enter. 4.
10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 84 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 88. 3.
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
12 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
13 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 94. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
14 Backing up, restoring, and recovering in Ubuntu Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Creating a restore image The Recovery Media Creator allows you to repair or restore the computer to its original factory state. You can create restore image DVDs using DVD±RW optical drives.
You can use Recovery Media Creator or the restore creation software to create a system restore image on a USB device. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 4GB of free space on the USB device. However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an 8 GB USB device or above for best results. IMPORTANT: procedure.
Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs.
15 Specifications Computer specifications Metric U.S. Width 33.80 cm 13.3 in Depth 23.4 cm 9.19 in Height (non-touch) 1.59 cm 0.63 in Height (touch) 1.71 cm 0.67 in Non-touch (Equipped with one memory module, WLAN module, and mSATA drive) 1.51 kg 3.33 lbs Touch (Equipped with one memory module, WLAN module, and mSATA drive) 1.69 kg 3.73 lbs Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
35.6-cm (14.0-in) HD+ display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD+ (1600 x 900) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
35.6-cm (14.0-in) FHD display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD+ (1920 x 1080) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) 35.6-cm (14.
M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
16 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
17 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
18 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers AC adapter/battery light 13 audio, product description 2 audio-in (microphone) jack, identifying 12 audio-out (headphone) jack, identifying 12 20 B Backup and Restore 86 backup tools 85 backups 93, 98 creating 86 recovering 87 base enclosure spare part number 17 battery removal 36 spare part numbers 16, 36 BIOS determining version 66, 71, 78 downloading an update 67, 72, 78 updating 66, 71, 78 Blu-ray R/RE DVD±RW SuperMulti DL Drive precautions 23 Blu-ray ROM DVD±RW
guidelines equipment 25 grounding 23 packaging 24 transporting 24 workstation 24 keys esc 10 fn 10 function 11 Windows applications Windows key 10 H hard drive precautions 23 hard drive cover spare part number 31 hard drive recovery 88, 91 headphone (audio-out) jack 12 heat sink removal 55 spare part numbers 16, 55 HP PC Hardware Diagnostics (UEFI) using 83 HP Recovery Disc Creator, using 85 HP Recovery Manager correcting boot problems 97 starting 96 HP Recovery media creating 93 recovery 96 HP Recovery p
display panel 1 Ethernet 2 external media cards 2 graphics 1 keyboard 3 memory module 1 microphone 2 operating system 3 pointing device 3 ports 2 power requirements 3 primary storage 1 processors 1 product name 1 security 3 serviceability 5 video 2 wireless 2 product name 1 R recover options 95 recovery 92 discs 94, 96 HP Recovery Manager 95 media 96 starting 96 supported discs 94 system 95 USB flash drive 96 using HP Recovery media 94 recovery media creating 93 creating using HP Recovery Manager 94 recover
W webcam identifying 6 spare part number 27 webcam light, identifying 6 webcam/microphone module removal 29 spare part number 18 Windows Refresh 92 Reset 92 system restore point 93, 94 Windows 7 operating system DVD creating 85 using for restore 88 Windows 7 operating system media creating 85 using for restore 88 Windows applications key, identifying 11 Windows key, identifying 10 Windows operating system DVD 92 Windows Startup Repair, using 87 Windows tools using 94 wireless antennas, identifying 6 wireles
