Operation Manual

2–4 Getting Started
Additional Information, Help and Updates
■ Download the latest drivers, utilities, software updates, and
product documentation for your notebook.
■ View notebook information and diagnose problems.
■ Keep your notebook up to date using Windows Update.
■ Find compatible hardware and software.
To access the online Help and Support Center:
1. Select Start > Help and Support.
2. Follow the on-screen directions to select the online Help and
Support Center feature that you need.
Contacting Technical Support
If you cannot solve a problem using the online Help or the
documentation provided with your notebook, you can call
technical support.
To obtain a list of worldwide customer support telephone
numbers, use any of the following methods:
■ In Windows 2000, select Start > Settings > Control Panel >
System > Support Information.
■ In Windows XP, select Start > Control Panel > Performance
and Maintenance > System.
■ Refer to the Worldwide Telephone Numbers booklet included
with the notebook to contact an HP Customer Care Center, or
visit the HP Web site at
http://www.hp.com/support.
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■ Notebook serial number and model description, which are
provided on labels affixed to the bottom of the notebook.
■ Purchase date on your invoice.
■ Conditions under which the problem occurred.
■ Error messages that have displayed.