HP NetServer E 45 User Guide HP Part Number 5965-2489 Printed August 1997
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 Installation Overview ...................................................................................1 Verify Contents ..............................................................................................1 View the README File ..................................................................................1 Remove the Cover.........................................................................................2 Install Additional Memory.............................................
Common Installation Problems .................................................................... 23 If the System Will Not Power On.............................................................. 24 Troubleshooting Sequence....................................................................... 24 Error Messages............................................................................................ 25 No Error Messages Displayed ..................................................................
Notice for UK: General Approval................................................................. 45 C Warranty and Software License................................................................ 47 Hardware Product Limited Warranty ............................................................ 47 Software Product Limited Warranty.............................................................. 47 Hewlett-Packard Utility Software ..............................................................
HP NetServer Support News........................................................................ 72 Telephone Support....................................................................................... 73 Obtaining HP Repair and Telephone Support............................................... 73 Ordering HP Cables, Drive Trays, and Technical Publications ..................... 75 Telephone Ordering Information ..............................................................
1 Installation Overview This chapter contains simplified setup information about your HP NetServer E 45. For complete setup instructions, consult the HP NetServer E 45 Installation Road Map. Verify Contents Unpack and verify the contents of the shipping box against the Contents Checklist included with your NetServer. If anything is missing or damaged, contact your reseller. View the README File 1. Press the power-on button. Open the NetServer front door and press the CD-ROM drive eject button.
Chapter 1 Installation Overview Remove the Cover If you are installing options, you will need to remove the cover. To install options, you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you do not need tools to remove the cover. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Chapter 1 Installation Overview Key lock Cover Release Latches Figure 1-1.
Chapter 1 Installation Overview Hook Cooling duct/cover Fan cable Power supply harness Figure 1-2. Removing the Cooling Duct/Cover Install Additional Memory Use HP SIMMs listed on the Technical Information Label on the side of the chassis. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. 1. Align the notched corner on the SIMM with the key on the end of the slot and insert the SIMM at a 45-degree angle, as shown in Figure 1-3. 2.
Chapter 1 Installation Overview 45° 90° Notch Figure 1-3. Installing a SIMM Install Additional PCI and ISA Boards Install all adapter boards at this time. For a list of boards HP has tested and the README file with the latest configuration information, view the tested products list located on the Navigator CD-ROM. Boards can be identified by the shape of their connectors: Figure 1-4.
Chapter 1 Installation Overview Install Additional Mass Storage Devices If you are installing an IDE drive or internal SCSI devices in certain configurations, you may need additional cables or adapters. For part numbers for HP cables, adapters, and trays, and configuration information, see Information Assistant on the Navigator CD-ROM. For new products, you can use Order Assistant on the HP web site at this URL: www.hp.com/go/netserver Configure the HP NetServer 1.
2 HP NetServer Navigator Contents of the HP NetServer Navigator CD-ROM The main menu of NetServer Navigator directs you to modules where you can perform configuration tasks or access online system documentation. The following is a description of the contents of the CD-ROM as accessed from the Main Menu. README File This file includes the most recent information that was not available at the time that the installation documentation was printed.
Chapter 2 HP NetServer Navigator ∗ Print and Read Instructions: You must print out the NOS installation instructions and follow them to manually install the NOS. ∗ Create Drivers Diskette: If you choose to install the NOS with the vendor-supplied installation utility included with the NOS software, you will create a customized diskette containing HP drivers and configuration files that you will need when you install the NOS.
Chapter 2 HP NetServer Navigator ∗ Print and Read Instructions: You must print out the NOS installation instructions and follow them to manually install the NOS. ∗ Create Drivers Diskette: If you choose to install the NOS with the vendor-supplied installation utility included with the NOS software, you will create a customized diskette containing HP drivers and configuration files that you will need when you install the NOS.
Chapter 2 HP NetServer Navigator HP NetServer Utilities HP NetServer Utilities takes you to a menu where you can directly execute utilities such as the following: • Diagnostic Assistant: An easy-to-use hardware diagnostic for system verification, burn-in, and rapid troubleshooting • Diskette Library: Allows you to conveniently generate any flexible diskette available on the NetServer Navigator CD-ROM.
3 HP Information Assistant Information Assistant Overview The Navigator CD-ROM contains the HP Information Assistant. HP Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your HP NetServer.
Chapter 3 HP Information Assistant Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic from the Map. Displays a window with an outline of every module, and topic in the Information Assistant for the selected product. The Map enables you to view the contents of the Information Assistant in outline view, and then select a topic to view. Search for a word or phrase using Search.
Chapter 3 HP Information Assistant You can also navigate between topics using hot spots, and revisit recent topics using the History button. For example: • Jump to other topics. Click on hot spots in graphics and text that link to other topics or to more information about the current topic. Hot spot text appears as bold green text. Hot spots on graphics are identified by moving the pointer over the graphic. When you point to a hot spot, the pointer changes to a hand.
Chapter 3 HP Information Assistant the CD-ROM. You can copy the data files to your hard disk to improve access time, but this could take up a significant amount of disk space. Installing from the CD-ROM To install HP Information Assistant onto a Windows PC from the Navigator CD-ROM, perform these steps: 1. Turn on your computer and CD-ROM drive. 2. Run Windows and display the Program Manager. 3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. 4.
4 Accessories Installing Accessories This chapter deals with installing those accessories not covered by the installation road map for your HP NetServer E 45. If you are installing SCSI mass storage devices, PCI accessory boards, or ISA Plug-and-Play accessory boards, consult the road map. The following accessories are discussed in this chapter: • IDE CD-ROM drive • IDE hard disk drive.
Chapter 4 Accessories NOTE Whenever adding devices to, or changing the location of devices on the IDE cable, set the jumper to "CS" on all devices connected to the cable. • If you want the device to be the master device on this cable, set the jumper to "MA.” No matter what connector on the cable the device is connected to, it will function as the IDE master device. • Likewise, if you want the device to be the slave device on the cable, set the jumper to "SL.
Chapter 4 Accessories 4. Read the documentation included with the accessory for any special handling or installation instructions. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. 5.
Chapter 4 Accessories Use these instructions to install an additional hard disk drive. 1. Backup the system. 2. If necessary, shut down the network operating system. 3. Turn off the server and display and disconnect all external cables and power cords. 4. Read the documentation included with the accessory for any special handling or installation instructions. 5. Remove the NetServer cover. 6.
Chapter 4 Accessories Use these instructions to install an additional hard disk drive. 1. Backup your hard disk drive(s). 2. If necessary, shut down the network operating system. 3. Turn off the server and display and disconnect all external cables and power cords. 4. Read the documentation included with the accessory for any special handling or installation instructions. 5. Remove the NetServer cover. 6.
Chapter 4 Accessories Configuring ISA Non-Plug-and-Play Boards If you installed any ISA non-Plug-and-Play accessory boards, such as certain modem boards, network interface boards, or multi-port boards in a NetServer, you will need to allocate system resources for each of these boards using the Setup utility. 1. Read the documentation for each accessory board and determine what system resources it requires. These resources may include memory range, I/O port range, DMA channel, and interrupt (IRQ) level.
Chapter 4 Accessories NOTE Boards may share a reserved memory block as long as each board uses a unique memory address range within the block. No two boards may use the same memory address range. Reserve memory blocks for all remaining ISA non-Plug-and-Play boards you are installing. 8. Press the Escape key to return to the ISA Non-Plug-and-Play Boards menu. 9. Use the down arrow key to select the DMA Resources option from the menu, and press the Enter key. 10.
Chapter 4 Accessories 14. Press the Escape key to return to the ISA Non-Plug-and-Play Boards. 15. Use the down arrow key to select the Interrupt Resources option from the menu, and press the Enter key. 16. Use the up and down keys to select the IRQ that corresponds to the IRQ required for the board you are installing, and press the F7 or F8 key to reserve that IRQ. Reserve all IRQs needed for the board. NOTE Each board must use a unique IRQ. No two boards may use the same IRQ.
5 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting: • HP NetServer Information Assistant contains the following tools: ◊ Troubleshooting Information ◊ Part Information ◊ List of Error Messages and Beep Error Messages • Navigator CD-ROM contains NetServer Utilities.
Chapter 5 Troubleshooting WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry.
Chapter 5 Troubleshooting If it is a hardware error, follow these steps: 1. Log users off the LAN and power down the server. Remove the NetServer cover. WARNING Before removing the cover, always unplug telephone cables and disconnect the power cord. Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are shortcircuited by metal objects such as tools or jewelry. 2.
Chapter 5 Troubleshooting 6. Check that the system board is fully seated in the backplane slot and that the retaining latch at the top of the system board is fully lowered. 7. Check that the CPU module is fully seated in its socket on the system board. 8. Check that the voltage regulator module (VRM) is fully seated in its socket on the system board (see technical reference label for location of VRM). After Installing an Accessory 1. Turn off the display, the computer, and any external devices. 2.
Chapter 5 Troubleshooting If a Power-On System Hardware Test Error Message Appears If an error occurs during the power-on system hardware test (when the NetServer starts) details of the error are displayed. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the NetServer appears to start successfully. If the NetServer starts, but the power-on system hardware test still reports an error message, clear the CMOS memory, as described below.
Chapter 5 Troubleshooting Power-On System Hardware Test Error Messages There are two kinds of error messages that may prevent the NetServer from booting. These are: • Messages in reverse video (black text on white background). Press the Return key to see a definition of the message and what action to take to remedy the problem. • Power-on system hardware test errors. These display in normal video (white text on black background).
Chapter 5 Troubleshooting Message Corrective Action System CMOS checksum bad run Setup Press [F2] to run Setup. Change settings as required. Choose the Exit option and save the changes to save the new settings. Exit Setup and reboot the system. If no message appears but the system stops after the power-on system hardware test, check that main memory SIMMs are correctly installed.
Chapter 5 Troubleshooting 2. If the display image does not align with the screen (usually after you have changed resolutions), use the display’s controls to center the image. Refer to the display manual for information about the controls. 3. If the screens generated by the applications do not look right, check the application manual to find out which video standard is required. Also check your display manual to find out which refresh rate is required.
Chapter 5 Troubleshooting 2. Check that all SCSI devices have unique IDs. Refer to the installation road map or the Technical Reference Label on the inside of the system for more details on setting SCSI IDs. Password Problems You Have Forgotten the Passwords If you have forgotten the User or Administrator password, you can reset them. The User password can be reset if you know the Administrator password, and the Administrator password can only be reset by a switch on the system board.
Chapter 5 Troubleshooting 5. Turn off power to the NetServer. 6. Return switch 7 on the system board to the open position. 7. Replace the cooling duct/cover and the NetServer cover. 8. Turn on power to the NetServer and allow it to complete its startup routine. 9. If you wish to set passwords again, after the power-on system hardware test has completed, press [F2] to start the Setup program. 10. Set the new password(s). 11. Choose the Exit option and save the changes to save the new password(s).
Chapter 5 Troubleshooting System Board Battery Figure 5-1. Battery on System Board 4. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely. Make sure that the retaining clip is in place, and holds the battery firmly. 5. Replace the cooling duct/cover and the NetServer cover.
A Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using.
Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) Height 445 mm (17.5 in) Width 191 mm (7.5 in) Depth 451 mm (17.75 in) Weight 14 kg (30.8 lb). Weight excludes monitor and keyboard. System footprint 0.08 m2 (0.9 ft2) Keyboard Height 35 mm (1.4 in) Width 467 mm (18.4 in) Depth 198 mm (7.8 in) Weight 1.9 kg (4.2 lb) Cable Length Keyboard cable 2 m (6.
B Regulatory Information Notice for USA FCC Radio Frequency Emissions Statements Class B Product Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B Regulatory Information when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense.
Appendix B Regulatory Information Notice for Canada: DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Battery This product uses a lithium battery. WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Appendix B Regulatory Information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 5301 Stevens Creek Blvd.
Appendix B Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer E 45 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
Appendix B VORSICHT Regulatory Information Die Verwendung von anderen Steuerungen oder Einstellungen oder das Durchführen von anderen Vorgängen als in der Bedienungsanleitung beschrieben kann gefährliche Strahlenexpositionen zur Folge haben. CLASS 1 LASER PRODUCT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. LASSER KLASSE 1 PRODUKT The CLASS 1 LASER PRODUCT label is located on the top of the drive.
Appendix B Regulatory Information Notice for Korea: RFI Statement (Translation) User Guide (Class A) Please note that this equipment has been approved for business purposes with regard to electromagnetic interference. If purchased in error for use in a residential area, you may wish to exchange the equipment where you purchased it. Notice for Mexico: Hardware Warranty Statement This warranty statement applies only to sales in Mexico. Póliza de Garantía Hewlett-Packard de México, S. A. de C. V.
Appendix B Regulatory Information CONDICIONES 1. Centros de Servicio, Refacciones y Partes: Para hacer efectiva esta garantía, no podrán exigirse mayores requisitos que la presentación de esta póliza junta con el producto en el lugar donde fue adquirido o en cualquiera de los centros de servicio ubicados en los domicilios de la parte superior de esta hoja, mismos en los que se pueden adquirir refacciones y partes. 2.
Appendix B Regulatory Information Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto. En caso de que la presente garantía se extraviara, el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva.
C Warranty and Software License Hardware Product Limited Warranty HP warrants this hardware product against defects in materials and workmanship, under normal use, for the period specified in the HP NetServer Limited Warranty Table section below. The warranty commences on receipt of this product by Customer from HP or an Authorized HP Reseller (hereafter referred to as "Reseller"). Some newly-manufactured products may contain remanufactured parts equivalent to new in performance.
Appendix C Warranty and Software License HP provides such products "As Is.” Third-party software may be warranted in accordance with the third-party warranty statement accompanying the product. On-site visits caused by third-party software products are subject to standard perincident travel and labor charges.
Appendix C Warranty and Software License non-HP SIMMs) or external to the system processor unit (such as LAN cabling)-are subject to standard per-incident travel and labor charges. Limitation of Warranty HP does not warrant uninterrupted or error-free operation of an HP NetServer. This warranty extends only to the original owner and is not transferable. Consumables, such as batteries, have no warranty.
Appendix C Warranty and Software License Support purchased by Customer are used for these applications. Customer will indemnify and hold HP harmless from all loss, damage, expense or liability in connection with such use. To the extent HP is held legally liable to Customer, HP's liability is limited to: 1. Damages for bodily injury; and 2. Direct damages to tangible property up to a limit of $100,000 or the purchase price of the specific product that caused such damage.
Appendix C Warranty and Software License 2. Adequate working space and facilities within a reasonable distance of the product, 3. Access to and use of all information and facilities determined necessary by HP or Reseller to service the product, and 4. Operating supplies and consumables such as Customer would use during normal operation. When service is being performed on-site, an authorized representative of Customer must be present at all times.
Appendix C Warranty and Software License service. HP or Reseller shall pay for return of products to Customer except for products returned to Customer in another country. On-site Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) and during normal business hours for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office).
Appendix C Warranty and Software License HP NetServer Limited Warranty Coverage Warranty Coverage Periods Product Year 1 Year 2 Year 3 HP NetServer L Series On-site1 On-site On-site HP NetServer E Series On-site1 n/a n/a HP internal accessories (i.e. HP hard disk, HP memory) Purchased with NetServer L Series Purchased with NetServer E Series On-site1 On-site1 On-site n/a On-site n/a On-site On-site HP internal accessories purchased separately HP External Accessories (i.e.
Appendix C Warranty and Software License 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3. Record the following information: • Product model name and number • Product serial number • Applicable error messages from system or diagnostics • Applicable hardware driver revision levels • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level U.S.
Appendix C Warranty and Software License Italy: 02 2 641 0350 Netherlands: 020 6068751 Norway: 22 11 6299 Portugal: 01 441 7199 Spain: 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International (English): 44 171 512 5202 Other Countries For hardware service, contact your local Reseller or HP sales office. For telephone support, contact your Reseller.
Appendix C Warranty and Software License To complement HP's hardware warranty services, network and software support services such as • "Bundled" per-incident network support, • Annual network support, and • Annual network support and server application support are available to provide a total hardware and software solution. These services are available from HP or Reseller at additional charge.
Appendix C Warranty and Software License Limitation of Warranty. HP makes no other express warranty, whether written or oral with respect to this product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.
Appendix C Warranty and Software License HP Software Product License Agreement The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP. License Grant. HP grants you a license to Use one copy of the Software. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software.
Appendix C Warranty and Software License Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights.
Appendix C Warranty and Software License HP NetServer Warranty Frequently-Asked Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase.
Appendix C Warranty and Software License Q: Will adding third-party memory or disk drives void the warranty? A: Adding third-party memory or disk drives does not void the warranty. However, there are some implications when you need technical support. For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched.
Appendix C Warranty and Software License Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property.
Appendix C Warranty and Software License Q: What are my options if I want network or server application software support? A: Network or server application software support services are available to complement the HP NetServer Warranty. Examples of these services include: ◊ ◊ ◊ Per-incident bundled (5-pack or 10-pack) network support, Annual network support, and Annual network support and server application support.
Appendix C Warranty and Software License b. Establish and practice back-up procedures for your data and programs to minimize any disruptions to your business in case of a hardware failure; and c. Use current driver and software revision levels to optimize your server environment. Q: Is the warranty still valid if I ship my HP NetServer to another location within my company? A: The warranty is valid as long as the HP NetServer remains in the country where you purchased it.
Appendix C Warranty and Software License ∗ Add-on boards or hardware ∗ Third-party hardware or software ∗ Operating system type and revision level Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log.
D Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced, industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system.
Appendix D Service and Support • HP NetServer Information Assistant • CompuServe discussion forum and library • World Wide Web and Internet FTP • Bulletin Board System • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: • HP NetServer Support News • Navigator CD-ROM Subscription This appendix also covers the following: • Ordering HP cables, drive trays, and manuals • Contacting HP’s Regional Headquarters • Jo
Appendix D Service and Support To obtain a release history or a status report, you will need one of these document numbers: • Release history: document number is 6005 • Status report: The number is different for each status report. Each version of the Navigator CD-ROM has a four-digit document number printed on the disk. You can obtain the release history and status report for your CD-ROM in one of these ways: • Internet WWW: http: //www.hp.com: 80/netserver/support/news_main.
Appendix D Service and Support The updates include the following: • Updates to your system software, such as BIOS and driver upgrades • Enhancements to server management tools For a subscription form and subscription rates see: • Internet WWW: http: //www.hp.com: 80/netserver/support/news_main.html • BBS: Call (208) 344-1691 • Fax: Call HP’s fax system at (1 800) 333-1917. Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine.
Appendix D Service and Support complex or controversial, an electronic discussion may start among several people—providing you with a group consensus. HP products are covered on CompuServe in forums operated by independent consultants. The NetServer section of the HPPC forum is visited regularly by HP employees and a group of knowledgeable and friendly NetServer users. Libraries are maintained that contain newsletters, technical articles, drivers, and other software modules.
Appendix D Service and Support • No parity, 8 data bits, 1 stop bit (N,8,1) • ASCII, XMODEM, 1K-XMODEM, YMODEM, YMODEM-G, YMODEM-batch, ZMODEM, KERMIT, and Super KERMIT file transfer protocols Call (208) 344-1691 to connect to the HP NetServer Support BBS. Automated Fax HP’s automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S.
Appendix D Service and Support The most convenient way to keep up-to-date is to visit the HPPC forum on CompuServe regularly. Issues of HP NetServer Support News are posted in the forum as they come out—part of the ongoing seminar on HP NetServer systems. Telephone Support During the warranty period, telephone technical support is available to assist you with setup, configuration, startup, and troubleshooting of your HP hardware product.
Appendix D Service and Support For hardware repair or telephone support in the U.S.
Appendix D Service and Support Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook. Service information and reference documents, such as the Dealer Configuration File Creation Guide (CFG), are also available in Information Assistant on the Navigator CD-ROM. Telephone Ordering Information U.S.
Appendix D Service and Support Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here: Asia/Pacific Headquarters Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower, Times Sq.
Appendix D Service and Support • Chile—ChilePac, Santiago • France—CompuServe SARL, Rueil • Hong Kong—CompuServe Hong Kong, Motorola AirCommunications • Hungary—CompuServe Hungary, Middle Europe Network, Budapest • Israel—CompuServe Israel, Trendline Info. Comm., Tel Aviv • Japan—NIFTY Corporation, Tokyo • Mexico—CompuServe Mexico, Infoacces S.A. de C.V., Mexico City • South Africa—CompuServe Africa, Lynnwood Ridge • South Korea—ATEL Co.
Index A accessories installing, 15 accessory boards ISA installing, 5 non-Plug-and-Play configuring for E 40, 20 Plug-and-Play, 7 PCI, 7 installing, 5 automated FAX help system, 72 B battery, 32 BBS HP support bulletin board, 70, 71, 72 C cables, 17, 18, 19 CD-ROM drive installing, 16 troubleshooting, 30 CMOS memory clearing, 27 CompuServe, 70 configuration custom configuration, 8 ISA non-Plug-and-Play boards E 40, 20 connector identification, 5 cover removing, replacing, 1 unlocking, 1 D data cable, 17, 18
Index finding information, 12 getting help, 11 installation, 13 printing, 13 using, 11 installing, 15 Installing adapter boards, 6 Installing mass storage devices, 6 installing memory, 4 interference, 37 ISA non-Plug-and-Play boards configuring for E 40, 20 K keyboard troubleshooting, 30 M mass storage device, 15 messages, 28 mounting tray, 18, 19 mouse troubleshooting, 30 N Navigator CD-ROM changing date and time, 9 Configuration Assistant, 7 contents, 7 Management Solutions, 9 release history, 68 status
