HP NetServer LX Pro User Guide HP Part Number D4844-90001 Printed in May 1996
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 HP NetServer Navigator .................................................................................. 1 Contents of the HP NetServer Navigator CD-ROM ........................................... 1 Readme File .................................................................................................. 1 HP NetServer Information Assistant.............................................................. 1 Configuration Assistant..................................................................
If the System Powers On but the System Fails the POST (Power-On Self Test)................................................................................... 22 If the System Passes the POST (Power-On Self Test) but Will Not Function ................................................................................... 22 Error Messages ............................................................................................... 23 5 Service and Support........................................................
Notice for Canada: DOC Requirements .......................................................... 49 Notice for EU:................................................................................................... 49 Warning for LAN Connection....................................................................... 49 Declaration of Conformity ............................................................................ 50 Notice for Finland: Laser Safety Statement ...............................................
1 HP NetServer Navigator Contents of the HP NetServer Navigator CD-ROM The HP NetServer Navigator CD-ROM Main Menu directs you to modules where you can perform configuration tasks or access online system documentation. The following is a description of the contents of the CD-ROM as accessed from the Main Menu. Readme File This file includes the most recent information that was not included in the printed installation documentation. It is important to check this file before installation.
Chapter 1 HP NetServer Navigator Configuration Assistant Configuration Assistant guides you through the steps necessary to configure the NetServer. Three methods of configuration are available: Express, Custom and Replicate. Express configuration is the preferred method to configure your HP NetServer since it leads you through the configuration process in sequence and offers you default selections.
Chapter 1 HP NetServer Navigator • Execute Card Utilities: When HP NetServer Navigator finds installed boards for which there are additional configuration utilities on the CDROM, the configuration utilities are executed automatically to complete the configuration of the boards. • Create Drivers Diskette: This step creates a customized diskette that contains HP drivers and configuration files to use when you are installing your NOS.
Chapter 1 HP NetServer Navigator • SCSI controller and device failure notification • Predictive disk problem warning backed by HP proactive warranty replacement • PC LAN adapter card performance statistics, configuration, and problem information • Error alerting and identification for the server’s Power-On Self Tests • HP ECC memory, HP Disk Array, HP UPS management software, and HP Remote Assistant products, including management agents with event notification integrated into the HP NetServer Assistant/
Chapter 1 HP NetServer Navigator • Print or View Configuration: Allows you to print or view the current system configuration, including details of which cards are detected in the system and which resources are allocated to the cards Change User Preferences Change User Preferences lets you change the language and the system date and time.
2 HP NetServer Information Assistant HP Information Assistant Overview HP NetServer Information Assistant provides a quick and efficient means to locate information about installing, managing and servicing your HP NetServer. Information Assistant has complete documentation on the HP NetServer and accessories as well as important information on your NOS.
Chapter 2 HP NetServer Information Assistant Search for a word or phrase using the Index. The Index allows you to browse through a list of keywords or type in a word or phrase. When the entry is found, the Information Assistant displays the topic, or a list of topics containing the word or phrase. Search for a word or phrase using Search. Search performs full-text searches for topic text that not only takes you to the topic found, but highlights the word or words found by the search.
Chapter 2 HP NetServer Information Assistant You can also find information using drop-down menus and hot spots. For example: • Lookup error number. This drop-down menu displays the Error Number dialog box in which you enter the error number for which you need information. • Lookup part number. This drop-down menu displays the Part Number dialog box where you enter the part number for which you need information. • Jump to other topics.
Chapter 2 HP NetServer Information Assistant Installing HP Information Assistant Software HP Information Assistant runs on an HP Vectra or other PC running Windows 3.1 and above, Windows 95 or Windows NT. HP Information Assistant can be installed in one of two ways: • From the CD-ROM • From a Network Server on which the HP Information Assistant application files are installed The installation program gives you the option of accessing the data files from your hard disk or from the CD-ROM.
Chapter 2 HP NetServer Information Assistant Installing the Application Files onto the Network To install the HP NetServer Information Assistant onto the network, do the following: 1. Run Windows as you normally would, and display the Program Manager . 2. Insert the HP NetServer Information Assistant CD-ROM into the CD-ROM drive. 3. From Program Manager, select the File menu and choose Run. 4.
3 Installing UPS Software Before Installing UPS Software Software for configuring, monitoring and managing the HP PowerWise UPS is located on the HP NetServer Navigator CD-ROM. Before installing your UPS software, you must first do the following steps: • Install your UPS using the instructions in the HP NetServer LX Pro Road Map. • Install your Network Operating System. • (Optional) Install server management software using the instructions in the NetServer Assistant Installation Guide.
Chapter 3 Installing UPS Software • (Optional) HP NetServer Assistant is installed on your server and central management console, if you are using it to manage the server To Install the UPS Software on the HP NetServer NOTE You must have administrator capabilities to install this software. To install the UPS Software on the HP NetServer to which the UPS is connected, perform the following steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. 2.
Chapter 3 Installing UPS Software {drive}:\PWA\WINNT\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on the screen. ◊ You will be prompted to identify an installation path for the software. ◊ In the Installation Options window, select PowerWise Assistant (user interface only).
Chapter 3 Installing UPS Software installation procedure. The file is located on the HP NetServer Navigator CD-ROM in the \pwa\netware\dos directory. Before installing the software, make sure that: • Your HP PowerWise UPS is plugged in, turned on, and connected to the server via the serial cable. (See the instructions in the HP NetServer LX Pro Road Map.) • Novell NetWare is running on your HP NetServer.
Chapter 3 Installing UPS Software 3. At the Command Line prompt, type the following: {drive}:\PWA\NETWARE\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on the screen. ◊ You will be prompted to identify an installation path for the software. ◊ In the Installation Options window, select PowerWise Assistant. ◊ You will need to identify the server as a Master or a Slave.
Chapter 3 Installing UPS Software To Install the User Interface on a Local Client PC Optionally, you can install the HP PowerWise user interface on an additional local client PC that you will be using to manage the HP PowerWise UPS. To install the UPS Software, follow these steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that is accessible from the Windows client. 2. In the Windows Program Manager, select Run from the File dropdown menu. 3.
4 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting.
Chapter 4 Troubleshooting ◊ Event Log Report Utility: Describes server management events and lets you review a list of errors and other system events. Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, it is recommended that you contact your reseller first. If you need to get assistance from Hewlett-Packard, refer to Chapter 6 for information on service and support.
Chapter 4 Troubleshooting If it is a hardware error, follow these steps: 1. Log users off the LAN and power down the server. Remove the NetServer cover. 2. Simplify the HP NetServer configuration to the minimum required: a monitor, one flexible and one hard disk drive and a keyboard. Remove all third-party options, and reinstall one at a time, checking the system after each installation. 3. Boot the system. If the system does not function, refer to the following procedures.
Chapter 4 Troubleshooting If the System Powers On but the System Fails the POST (Power-On Self Test) Do one of the following: • If the system gives a series of beeps, this indicates a system error. Contact HP or your reseller. • If the system fails POST and an error message displays on the screen, see the section “Error Messages.” If the suggested solutions do not solve your problem, contact HP or your reseller.
Chapter 4 Troubleshooting f. Replace the NetServer cover. g. Replace all power cords and power cables. h. Turn on the monitor. i. Turn on the server. j. Check for error messages. 4. Run the HP NetServer Diagnostic Assistant Disk located on a flexible disk mounted inside your HP NetServer in a plastic pouch. Error Messages If you get an error message, insert your HP Navigator CD-ROM into the CD-ROM drive and press the Reset button on the front of the HP NetServer.
5 Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard provide an enhanced industry-standard base. A network operating system, utilities, and application software have been added to create your complete system. The most effective source of system and software support is the organization that designed and configured your complete system.
Chapter 5 Service and Support Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources—each discussed in this chapter: • HP NetServer Navigator CD-ROM Release History and Status Report • HP NetServer Information Assistant • CompuServe discussion forum and library • World Wide Web and Internet FTP • Bulletin Board System • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with y
Chapter 5 Service and Support • Version number • Release date • Part number of the HP Navigator CD-ROM • Document Number The Status Report for your specific HP NetServer Navigator CD-ROM describes in detail any software updates between this version of the CD-ROM and the previous version. To obtain a Release History or a Status Report, you will need a Document Number. • Release History: Document Number is 6005 • Status Report: The number is different for each Status Report.
Chapter 5 Service and Support The HP NetServer Information Assistant gives you access to technical and product information while you are installing and configuring your HP NetServer using the HP Configuration Assistant. It is also installable from the HP NetServer Navigator CD-ROM for information retrieval from any PC running Microsoft Windows 3.1, Windows for Workgroups 3.11, or Windows NT.
Chapter 5 Service and Support There are CompuServe forums covering most hardware and software manufacturers. In addition to the HPPC forum, some other forums of interest to HP NetServer owners include those for Banyan®, IBM® OS/2, Intel, HP Peripherals, Lotus®, Microsoft Windows NT®, Novell®, Oracle®, SCO, and Sybase®. See “Joining CompuServe,” at the end of this chapter, to open a CompuServe account (with a free introductory membership and free usage credit).
Chapter 5 Service and Support Automated Fax HP’s automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S., call (1 800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine. Call again to select the documents that you want transmitted. Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine.
Chapter 5 Service and Support Telephone Support The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. In some geographic areas this telephone support is provided by Hewlett-Packard; in other areas, telephone support is provided by your reseller. Telephone support is generally available from the manufacturers and resellers of the various non-HP hardware and software components.
Chapter 5 Service and Support Europe. For hardware service and telephone support, contact either: • Participating Service Authorized HP Personal Computer Reseller • HP Customer Support Center (Amsterdam): Dutch language (+31 20) 581-3331 English language (+31 20) 581-3330 German language (+31 20) 581-3333 French language (+31 20) 581-3332 Italian language (+31 20) 581-3338 Spanish language (+31 20) 581-3339 Other countries. For hardware service, contact your local HP office.
Chapter 5 Service and Support Canada • Call (1 800) 387-3154. • Also available for part or manual identification: automated fax (1 800) 3331917; voice (1 916) 783-0804. Latin America • Call your local HP office or (1 305) 267-4220 (Miami). • Also available for part or manual identification: call (1 208) 344-4809 from your fax machine; voice (1 916) 783-0804. Other countries. • Call your local HP office.
Chapter 5 Service and Support Joining CompuServe To open a CompuServe account or to obtain information on access numbers and charges in your country, you can purchase a CompuServe startup kit at a computer software reseller or you can contact CompuServe directly. Mention “Representative 133” to receive a free introductory membership with a free usage credit. CompuServe P.O.
Chapter 5 Service and Support 35
6 Warranty and Software License This chapter contains the following warranties: • HP NetServer LX Pro On-Site Limited Warranty • HP Software Product License Agreement and Limited Warranty HP NetServer LX Pro On-Site Limited Warranty Three Year On-Site Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser.
Chapter 6 Warranty and Software License Limitation of Liability and Remedies The remedies provided above are the customer’s sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether based on warranty, contract, tort, or any other legal theory.
Chapter 6 Warranty and Software License Equipment location. The on-site warranty is limited to products that remain in the country of original end-user purchase from HP or an Authorized HP Personal Computer Reseller.
Chapter 6 Warranty and Software License Travel restrictions and response time. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas—areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel—service is provided on a negotiated basis at extra charge.
Chapter 6 Warranty and Software License The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country. HP Software Product License Agreement and Limited Warranty Please carefully read this License Agreement before proceeding to operate this equipment.
Chapter 6 Warranty and Software License • Ownership Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws.
Chapter 6 Warranty and Software License • U.S. Government Restricted Rights Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. HewlettPackard Company. 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-19(c)(1,2).
Chapter 6 Warranty and Software License provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives specific legal rights, and you may also have other rights that vary from state to state, or province to province. Limitation of Liability and Remedies The remedies provided above are Customer’s sole and exclusive remedies.
A Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using.
Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) With Casters Without Casters Height 630 mm (24.57 in) 570 mm (22.23 in) Width 425 mm (16.58 in) 425 mm (16.58 in) Depth 650 mm (25.35 in) 650 mm (25.35 in) Weight Minimum: 59 kg (131 lb) Maximum: 85 kg (187 lb.) System footprint 676 x 454 mm (26.625 x 17.875 in) Keyboard Height 3.4 cm (1.4 in) Width 46.8 cm (18.4 in) Depth 19.8 cm (7.8 in) Weight 1.9 kilograms (4.2 lb.) Cable Length Keyboard cable 3 m (9.
B Regulatory Information Notice for USA: FCC Radio Frequency Emissions Statements Class B Product Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B Regulatory Information uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense. Laser Safety Statement WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture.
Appendix B Regulatory Information CLASS 1 LASER PRODUCT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. LASSER KLASSE 1 PRODUKT The CLASS 1 LASER PRODUCT label is located on the top of the drive. Bei diesem CD-ROM-Laufwerk CDU56S handelt es sich um ein Laser-Produkt der Klasse 1. Ein entsprechender Aufkelber mit der Beschriftung LASER KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts.
Appendix B Regulatory Information Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Hewlett-Packard Pte Ltd Manufacturer’s Address: 5301 Stevens Creek Blvd.
Appendix B Regulatory Information Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer LX - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
Appendix B VORSICHT Regulatory Information Die Verwendung von anderen Steuerungen oder Einstellungen oder das Durchführen von anderen Vorgängen als in der Bedienungsanleitung beschrieben kann gefährliche Strahlenexpositionen zur Folge haben.
Appendix B Regulatory Information Notice for Korea: RFI Statement (Translation) User Guide (Class A) Please note that this equipment has been approved for business purposes with regard to electromagnetic interference. If purchased in error for use in a residential area, you may wish to exchange the equipment where you purchased it. Notice for Mexico: Hardware Warranty Statement This warranty statement applies only to sales in Mexico. Póliza de Garantía Hewlett-Packard de México, S. A. de C. V.
Appendix B Regulatory Information CONDICIONES 1. Centros de Servicio, Refacciones y Partes: Para hacer efectiva esta garantía, no podrán exigirse mayores requisitos que la presentación de esta póliza junta con el producto en el lugar donde fue adquirido o en cualquiera de los centros de servicio ubicados en los domicilios de la parte superior de esta hoja, mismos en los que se pueden adquirir refacciones y partes. 2.
Appendix B Regulatory Information Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto. En caso de que la presente garantía se extraviara, el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva. Notice for U.K.
Index A automated FAX help system, 30 B BBS HP support bulletin board, 28, 29, 30 C CompuServe, 28 configuring your HP NetServer custom configuration, 3 D Diagnostic Assistant, 3, 4, 19 disk array configuration, 2 E EISA Configuration Utility, 2 environmental specifications, 43, 53 error messages, 23 F FAX help systems, 30 G getting help, 25 H hardware repair warranty information for, 35 help, 25 CompuServe, 28, 34 electronic newsletter, 30 FAX systems for, 30 for system and software support, 25 from Hewlet
Index utilities, 4 NetServer Assistant, 3 NSA, 3 O on-site warranty information, 35 P power supply specifications, 44 R regulatory information, 45 return warranty service, 38 S software license agreement for, 39 support for, 25 warranty for, 41 support Release History, 26 Status Report, 26 system configuration, 2 system support, 25 58 T telephone support, 31 temperature, 43 troubleshooting basics, 20 error messages, 23 finding the problem, 20 tools, 19 U UPS NetWare installation, 16 NT installation, 13 u
