Owner's manual

Chapter 5 Service and Support
30
Automated Fax
HP’s automated fax system contains full product data sheets, price guides, and a
subset of the HP NetServer support information.
In the U.S., call (1 800) 333-1917 from a push button tone phone to request that an
index of available documents be sent to your fax machine. Call again to select the
documents that you want transmitted.
Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine. Use
the handset and touch-tone keyboard on your fax machine to request an index of
available documents. After you have made your choice, you are instructed to
press START on your fax machine and hang up the handset. The telephone
connection is maintained and used to send the fax to your machine. Call again
from your fax machine to select the documents that you want transmitted to you.
If you are using a fax modem instead of a fax machine, this process works only if
your fax software provides a START command.
HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you
late-breaking product and support information on HP NetServer products.
This newsletter is published once a month and it contains the latest news since
the last edition of the HP Support Assistant CD-ROM (described earlier in this
chapter). The information in the newsletters is added to the next edition of the
HP Support Assistant CD-ROM.
HP NetServer Support News can be obtained in several ways:
• From the library of the HPPC forum on CompuServe
• Via HP’s World Wide Web home page
• Via Internet FTP
• From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.