HP NetServer LH 6000/LH 6000r Service Manual Online Version: 1.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1..General Information ..................................................................................................................................... 1 Notice to Service Technicians........................................................................................................................ 1 Removing Covers - Pedestal LH6000............................................................................................................ 1 Removing Covers - Rack Mount LH6000r ...........
Contents To disable SCSI A channel: .....................................................................................................................24 To configure the drive(s) in the hot-swap cage as a RAID array: ............................................................25 Processors Guidelines .................................................................................................................................25 Technical Specification...................................................
Contents Preventive Maintenance Procedures ........................................................................................................... 55 Troubleshooting Tips.................................................................................................................................... 55 General Troubleshooting Sequence ........................................................................................................ 56 The System Will Not Power Up ...............................
Contents Replacing a VRM..........................................................................................................................................89 Replacing the Power Supply Fans ...............................................................................................................90 Replacing the Rear Chassis Fans................................................................................................................91 Replacing the I/O Fans................................
1 General Information Notice to Service Technicians This is the service document for the HP NetServer LH6000 server. You also need to access the HP NetServer LH6000 Installation Guide which comes with the server and is also available on the Network Server Division WEB site and on the Information Assistant Documentation CD-ROM. The LH6000 installation guide contains additional information on the installation process that the end users follow. Both documents are needed for complete servicing information.
Chapter 1 General Information (1) Unlock the bezel. (2) Pull bezel toward you, then (3) up and away from the front panel, releasing the tabs from the slots at the bottom of the front panel. 2 3 1 Removing the HP NetServer LH 6000 Bezel CAUTION The NetServer covers are heavy. Support them as you remove them, and allow room to move them away from the NetServer and for storage when removed. 3.
Chapter 1 General Information Top Cover Thumbscrew Thumbscrew Left Cover Right Cover Thumbscrew HP NetServer LH 6000 Covers Removing Covers - Rack Mount LH6000r WARNING Before removing covers, disconnect the power cords and unplug telephone cables. If possible, shut down the operating system. Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects, such as tools or jewelry.
Chapter 1 General Information Leveler Feet Anti-Tip Foot Rack Anti-tip Foot 2. Remove the bezel from the front of the HP NetServer by swinging the bezel open (past 90 degrees) until it releases from the three posts on the bezel hinge. Removing the HP NetServer LH 6000r Bezel 3. Use a Torx 15 screwdriver to unscrew the four screws securing the HP NetServer to the rack. 4. Do not unscrew the entire hinge or bracket from the HP NetServer.
Chapter 1 General Information Top Cover Remove two screws securing the NetServer to the rack. Remove two screws securing the NetServer to the rack. Do not remove two screws securing the bracket to the NetServer . Do not remove three screws securing the hinge to the NetServer . Right Cover Bottom Cover 4 Front of LH 6000r Screw and Cover Locations 2 3 Z-Bracket 1 Remove the two screws holding the NetServer to the bracket Remove Z-bracket 5.
Chapter 1 General Information Locking Latch Locking Latch CAUTION The HP NetServer covers are heavy. Support them as you remove them, and allow room to move them away from the HP NetServer and for storage. 7. Remove the Top Cover by loosening the thumbscrew and sliding the cover forward to disengage it. Lift it up and away from the chassis. Top Cover Thumbscrew Right Cover Thumbscrew Thumbscrew Bottom Cover HP NetServer LH 6000r Covers 8.
Chapter 1 General Information Removing the System Board Assembly CAUTION Extend the anti-tip foot prior to any work on a rack-mount server. 1. Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation. 2. Power down the HP NetServer. 3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly.
Chapter 1 General Information Removing the System Board Assembly CAUTION The system board assembly weighs approximately 20 lbs. (9 kgs.). Removing the board assembly with the assistance of another person is advised. 6. Pull the board out until it clears the chassis guides. 7. Slide the system board assembly from the chassis and place it metal plate side down on an anti-static pad.
Chapter 1 General Information Front View Front of LH6000r Chassis Front Panel Console LH 6000r Bezel and Front Panel Console Front of LH6000 Chassis Reset Protective Door (shown open) Front Panel Console LH 6000 Bezel and Front Panel Console 9
Chapter 1 General Information Rear View The HP NetServer's rear panel includes communication ports, the AC power connectors, and the HP NetServer's two power supplies cages. The four hot plug PCI slots LEDs are above power supply 4.
Chapter 1 General Information Front Panel Console Switch and Indicator Descriptions Control DC Power Switch and LED Description Turns the HP NetServer on and off. This switch is under the door on the front panel. Push once to turn on, again to turn off. As long as the AC power is connected to the HP NetServer, standby power is present. l If the LED is steady green, then the HP NetServer is powered-up. l If the LED is flashing green, the HP NetServer is in a power-save mode.
Chapter 1 General Information Indicators and Controls behind the LH 6000r Front Bezel Headphone Jack Activity LED Eject Button CD ROM Drive Access Button Volume Control Flexible Disk Drive Activity LED Internal Drive Bays (Non-hot-swap) CD-ROM, Flexible Disk Drive, and HDD LEDs Hard Disk Drive LED Indicators Each hot-swap hard disk drive module has to LED apertures on its front, one for power status and one for activity status.
Chapter 1 General Information Status LED Condition Red Fast Flashing Drive Fault Amber Normal Flashing Drive Failure Predicted Green Solid Drive Present and Normal Red Solid 12V Fault LEDs at the Rear of the Chassis PCI Attention LEDs If a hot plug board needs attention, its LED glows amber. 1 2 3 4 5 6 7 8 Slot 5 needs attention Amber Attention LED When an amber PCI LED appears, you must remove the cover to see the internal PCI Power LEDs for each hot plug PCI slot.
Chapter 1 General Information Light Pipes Display PCI LEDs PCI Hot Plug LEDs (Internal) Amber Green Status Indicated Your Action Off On Power to the slot is on, and the slot is Do not remove the board from the slot. operating normally. On On The slot needs attention, but power to the slot is on. Do not remove the board from the slot. On Off The slot needs attention, but power to the slot is off. You can safely remove the board from this slot. Off Off Power to the slot is off.
Chapter 1 General Information Menus beginning with a greater-than symbol (>) indicate sub-menu selections. 2. Use the arrow buttons to move the cursor to your selection and press the Enter button. A cursor highlights the currently selected line. 3. To return to the Main Menu from one of these selections, press Escape. 4. To exit the Main Menu, press Escape.
Chapter 1 16 General Information
2 System Information Boot Priority Some boards have preferred slot locations. Consider the boot order when choosing the accessory board slot in which to install the accessory board. This is the default boot priority for the LH 6000/6000r: 1. IDE CD-ROM drive with a bootable CD-ROM 2. Flexible disk drive with a bootable flexible disk 3. HP NetRAID controller or integrated Embedded SCSI controller 4.
Chapter 2 System Information Video Connector Pinouts Pin Number Function Pin Number Function 1 Red 9 Key (no pin) 2 Green 10 Sync return (ground) 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test (ground) 13 Horizontal sync (+) 6 Red return (ground) 14 Vertical sync (-) 7 Green return (ground) 15 Not used 8 Blue return (ground) Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector Pinouts Serial Port Connector Pinouts Pin Num
Chapter 2 System Information Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Pinouts Parallel Port Connector Pinouts Pin Number 1 Strobe5 10 Signal Description Acknowledgeb 2 Data bit 06 Data bit 1a 11 Busy 12 Paper end Data bit 2a Data bit 3a 13 Select 14 Auto line feedb Data bit 4a Data bit 5a 15 Error1 16 Data bit 6a Data bit 7a 17 Initialize printerb Select inb 3 4 5 6 7 8 9 Signal Description Pin Number 18-25 Si
Chapter 2 System Information Pin Number Signal Description Pin Number Signal Description 14 Reserved 40 Ground 15-25 Ground 41 -ATN 26 -DB(0)7 42 Ground 27 -DB(1) 43 -BSY 28 -DB(2) 44 -ACK 29 -DB(3) 45 -RST 30 -DB(4) 46 -MSG 31 -DB(5) 47 -SEL 32 -DB(6) 48 -C/D 33 -DB(7) 49 -REQ 34 -DB(P) 50 -I/O 35-36 Ground Mini-DIN Connectors 6 5 4 3 2 1 Mini-DIN Connector Pinouts for the Mouse and Keyboard Mini-DIN Connector Pinouts for the Mouse and Keyboard Pin
Chapter 2 System Information 1 8 LAN Connector LAN Connector Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power (+5 V dc) 5 Clock signal 6 Not used Memory Guidelines The standard memory configuration is 256 MB of interleaved memory, one 128 MB DIMM in socket 1A and one 128 MB DIMM in socket 1B. Expansion is accomplished by adding pairs of equal size DIMMs in stipulated slots up to the maximum configuration of 8 GB.
Chapter 2 System Information l Maximum configuration is 8 GB. l Do not rock the DIMM into place, but apply firm and even pressure until it is seated in the socket. l Use only HP-supported DIMMs. The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the system board assembly. While you can perform memory installation in the rack or in the pedestal, it is recommended that you remove the system board assembly in order to install components.
Chapter 2 System Information • Non-hot-swap, single-ended SCSI devices installed in the two empty trays adjacent to the CDROM drive • Hot-swap Ultra-2 SCSI hard disk drives installed in the hot-swap mass storage cages Use only high-performance, Ultra-2, hot-swap drives in the integral hot-swap mass storage cages. You can add any Ultra/Wide, single-ended SCSI device in the non-hot-swap shelves, such as a removable hard disk or a tape backup drive.
Chapter 2 System Information NOTE Hot Removal or online deletion of an adapter board and reconfiguring of that adapter from the HP NetServer is not supported. Refer to the PCI Hot Plug Replacement procedures in HP NetServer Navigator CD-ROM for the NOS you are using. Online Replacement, Hot Swapping, of a PCI Adapter NOTE You can Hot Swap an adapter only if it is the passive adapter, or inactive adapter of a fault-tolerant pair.
Chapter 2 System Information To configure the drive(s) in the hot-swap cage as a RAID array: • Run HP NetRAID Assistant to configure one or more RAID logical drives. Select "Execute" on the Configure Disk Array screen to start the HP NetRAID Assistant. Refer to the Integrated HP NetRAID Controller Configuration Guide for further configuration information.
Chapter 2 System Information Technical Specification The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using. Video Your HP NetServer is equipped with built-in video support provided by an ATI Rage II C controller.
Chapter 2 System Information Environment Specifications Temperature Operating 56° to 35° C (41° to 95° F) Non-operating -40° to +65° C (-40° to +149° F) Humidity Operating 20% to 80% relative humidity, non-condensing Non-operating 5% to 95% relative humidity, non-condensing Altitude Operating -30 to 3,045 m (~ 10,000 ft) Non-operating -30 to 12,180 m (~ 40,000 ft) Acoustic Emissions Sound level (LpA): < 58 dBA Dimensions Minimum Clearance HP NetServer LH 6000 Front 1 m (39 inches) Sides 2.
Chapter 2 System Information Depth 724.2 mm (28.5 in) Weight 72.6 – 78.5 kg (160 - 173 lb.) HP NetServer LH 6000r Height 354.7 mm (14 in) Width 482.6 mm (19 in) Depth 749.2 mm (29.5 in) Weight 72.6 – 78.5 kg (160 - 173 lb.) Power Requirements Power Supply Specifications: Three power supplies, plus one for redundancy Power supply type Wide range, PFC Input voltages: 100 to 240 VAC, 11.7A/5.
Chapter 2 System Information 1 2 3 4 5 6 7 8 O N CPU Speed CPU Speed CPU Speed Clear Config Clear Password Not Used 29
Chapter 2 System Information System Board Assembly Illustration Processor board Thumbscrew Access Cover System board System Board Illustration The figure shows the location of the major components on the system board. Refer to Switch Settings before changing any switches and Processor Guidelines before installing or replacing processors. CAUTION Some switches, if incorrectly set, may result in damage to system components. Damage due to incorrect switch settings is not covered by the HP warranty.
Chapter 2 System Information I/O Board Illustration The figure shows locations of the major components on the I/O board. Remote Management I/O Memory SE SCSI Slots 1- 4 Non-hot-plug Slots 1- 6 +5V 33 MHz/64 Bit SCSI A Slots 5- 8 Hot-plug Slots 7 and 8 SCSI B +3.
Chapter 2 System Information Power Management/Interconnect Board Illustration The figure shows locations of the major connections on the Power Management/Interconnection board.
3 Parts Information Exploded View - Covers, Bezel, Front Panel 2 3 1 15 14 1 4 12 6 5 13 7 7 11 9 10 8 33
Chapter 3 Parts Information Exploded View - Power Supply, I/O Board, Fans 16 17 18 31 19 21 22 23 20 30 29 24 26 34 25 28 27
Chapter 3 Parts Information Exploded View - Mass Storage 32 33 34 36 35 37 38 39 47 40 46 40 41 43 44 42 45 35
Chapter 3 Parts Information Exploded View - System Board Assembly 57 48 56 59 49 51 50 60 61 58 55 53 54 60 59 64 48 36 62 63 52 56
Chapter 3 Parts Information Exploded View - Exhaust Fans System Board Assembly (See exploded view) 59 65 66 37
Chapter 3 Parts Information Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP NetServer, except where noted. NOTE These part numbers are the numbers available at the time of publication. Part numbers may be revised after the publication date. HP's parts price list database will generally contain a pointer to the revised part number.
Chapter 3 Fig. Parts Information Description Replacement Exchange 25 Front Card Hold Down 26 D8228-63013 27 I/O fan PCI card guide/ I/O fan support 28 Power supply fans w/frame D8228-63015 29 Forward I/O side air baffle Not orderable 30 Rear I/O side air baffle Not orderable 31a PCI latch (part of item 17) D8228-63027 31b PCI latch, Hot Plug (part of item 17) D8228-63026 32 1.
Chapter 3 Fig.
Chapter 3 Parts Information Keyboards Language Part Number Language Part Number US D4950-63001 Danish D4950-63016 Arab/French D4950-63025 Fr.
Chapter 3 Parts Information HP NetServer LH6000/LH6000r Cabling: Data Flexible Disk Drive Front Panel Display IDE CD-ROM Non Hot-Swap Mass Storage Cable P/O Power Management/Interconnection Board To rear panel Management Port To rear panel Olx board Cable P/O To Optional Mass Storage Device Primary Hot-Swap Mass Storage Cage SCSI A SCSI B Secondary (Optional) Hot-Swap Mass Storage Cage I/O Board Cabling: Power 4W 4W = on backside of Pwr Mgmnt/Intercnct To Non Hot-Swap PCI Attention LEDs Mass
4 Diagnostics Diagnostic Tests When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP NetServer. • Built-in diagnostic Error Messages. • BIOS and other error messages. These are errors detected by the system BIOS outside the built-in diagnostics or application errors. • Beep Codes when errors cannot be viewed on the screen.
Chapter 4 Diagnostics HP NetServer DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design, diagnostic software executes simple tests of each hardware component in turn. Usually, such tests create assurance that hardware is not the source of system problems.
Chapter 4 Diagnostics • add comments to the Support Ticket If you have TopTools remote management software installed and configured for use with DiagTools, you can accomplish any of the above list of tasks remotely. About Error Messages A hexadecimal number designates each error message reported by DiagTools; a short note on the type of error; and a list of one or more steps the user can take in response.
Chapter 4 Diagnostics >002^ POWER Unit >001 System Boot Each line includes a brief summary of a log entry, including the log entry number. An "^" on a log entry means the problem is current. 3. To read the complete log for an event, use the arrow keys to select the entry and press Enter. An example of a complete log, providing details about two events, 001 and 008, appears below.
Chapter 4 Diagnostics Test Description Cache Memory Test Tests the processor's on-chip (internal) cache RAM. Test failure causes an error message to be displayed and the boot process to abort. Keyboard/Mouse Controller Test Checks for proper operation of the Keyboard/Mouse Controller. Test failure causes an error code to be displayed. Timer 0/Timer 2 Test Tests Timer 0 and Timer 2. Test failure causes an error code to be displayed. DMA Sub-system Test Checks the DMA controller registers.
Chapter 4 Diagnostics Beep Codes for Fatal Errors P = Check and replace processor board S = Check and replace system board M = Check and replace memory modules R = Replace ROM chip Beep Code Test Failure I/O port 80H Repair 1-2-2-3 BIOS ROM checksum 16 R 1-3-1-1 Test DRAM refresh 20 S, P 1-3-1-3 Test 8742 Keyboard Controller 22 S, P 1-3-3-1 Test DRAM 28 M 1-3-4-1 Test 64K base address lines 2C M, P 1-3-4-3 Test 64K base memory 2E M, P 1-4-1-1 Test 64K base memory (upper 16 bi
Chapter 4 Diagnostics 0020 An ISA accessory board reports an initialization problem. The ROM on the accessory board is either bad, or the board is conflicting with a system board reserved resource (address, DMA or IRQ). 1. Change the resources used by the ISA accessory boards. 2. Try to disable (free) resources used by system board devices. 3. If the problem persists, the accessory board may be defective. Contact the accessory board vendor.
Chapter 4 Diagnostics 0090 The DIMM Management Controller has failed to respond. This does NOT affect the performance or functionality of the memory. However, due to this failure DIMM management features are not available. To correct this problem reset the Management Controller by powering off the HP NetServer and disconnecting the power cords for 20 seconds. Reconnect the power cords and power on the HP NetServer. If the error persists, your system board may need to be replaced.
Chapter 4 Diagnostics 4. If the problem persists, your flexible disk drive may need to be replaced. Contact your service representative. 0306 The system board self-test has detected a general failure on the integrated flexible disk controller. Your system board may need to be replaced. Contact your service representative. 0310 The flexible disk drive A is not responding but is configured in the Setup utility. 1.
Chapter 4 Diagnostics 3. If the cable is damaged, connect the hard disk drive to another IDE cable, if available. 4. If the problem persists, your hard disk drive may need to be replaced. Contact your service representative. Error codes #0520, #0521, #0522, #0523 respectively apply to HDD0, HDD1, HDD2, and HDD3 as described in the Setup utility. 053X A hard disk drive has been found on the second (slave) position on the IDE cable, but no hard disk has been found on the first (master) position.
Chapter 4 Diagnostics 4. If the problem persists put your memory module in another socket. If the error code changes and indicates the new location of the memory module, it needs to be replaced. Contact your service representative. 5. To allow the HP NetServer to start with the remaining available memory, remove the defective module and change the memory size in the Setup utility. 0800 The cache memory size detected during the power-on self-test is smaller than previously detected.
Chapter 4 Diagnostics 0B1X Your system has failed to load the Microcode Update data block for the Pentium III microprocessor. You must correct this problem in order to avoid possible malfunction or reliability problems. To correct the problem, update your BIOS by running the flash utility from your HP NetServer Navigator CDROM. To do this, insert the HP NetServer Navigator CD-ROM in the CD-ROM drive and power-cycle your system. See BIOS Recovery.
5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this HP NetServer. Be sure to turn off power to the NetServer when cleaning it. Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use "HP Video Screen Cleaning Solution" found in 92193M Master Clean Kit. Mouse Regularly Refer to the mouse's manual for mouse maintenance procedures.
Chapter 5 Troubleshooting • For problems with HP TopTools, refer to the HP TopTools Administrator Guide on the HP Web Site at: http://www.hp.com/toptools • For general information on management products, refer to: http://www.hp.com/go/netserver_mgmt and search for "management." General Troubleshooting Sequence To troubleshoot an installation problem, perform the following checks in the order given: • Unplug the power cords, wait 20 seconds, plug the power cords in again, and restart the HP NetServer.
Chapter 5 Troubleshooting The System Will Not Power Up 1. Make sure that the power supply modules are properly seated. 2. Verify that power is available at the AC power receptacle – the green LEDs should be flashing when the power is off and the system is in standby. 3. Verify that the power source is within the specified range. 4. Verify that the AC power circuit breaker is closed. The System Will Not Boot 1. Inspect the memory board(s). Check that all DIMMs are seated properly. 2.
Chapter 5 Troubleshooting 2. Power down the HP NetServer. 3. Disconnect the power cords and cables and, if necessary, label each one to support reassembly. CAUTION The power supplies will continue to provide standby current to the NetServer until the power is disconnected. 4. For both rack-mounted and pedestal models, remove the covers to gain access to the system board assembly. NOTE In the LH 6000r, this assembly is under the right cover; in the LH 6000, it is under the top cover.
Chapter 5 Troubleshooting 6. Plug in the power cords, and turn on power to the HP NetServer. The following message appears: The configuration has been cleared. Set the Clear Config switch to the OFF position before rebooting. 7. Turn off power to the HP NetServer and unplug the power cords. 8. Return switch 5 on the system board to the OFF position. 9. Reconnect cables and power cords to the HP NetServer. 10. Close up the server. 11. Restore HP NetServer to normal operation. 12.
Chapter 5 Troubleshooting 12. If you wish to set the password again, during the power-on system hardware test press the [F2] function key to start the Setup utility. 13. Set the new password in the Security menu. 14. Press the [F10] function key and answer Yes to save the configuration, including the new password. 15. Exit the Setup utility. BIOS Recovery If the BIOS becomes corrupted, it is possible to perform a BIOS recovery to correct the condition.
Chapter 5 Troubleshooting 7. Gain access to the system board assembly and set the Boot Block switch (Switch 7) from ON to OFF 8. Replace the system board assembly in the HP NetServer and replace all covers. 9. Power on the HP NetServer in the normal manner. Troubleshooting Checklist These instructions do not generally cover third-party components or devices. Refer to the documentation that comes with the third-party device for diagnostic and troubleshooting information.
Chapter 5 Troubleshooting c. Ensure that all mass storage power and flat cables are securely connected. d. To verify that switches and jumpers on mass storage devices and boards are properly set, see the setup instructions in the mass storage device's manual. 6. Reconnect all cables. 7. Turn on the monitor. 8. Turn on the HP NetServer. 9. Verify the error. General System Problems No lights are on and no error message appears.
Chapter 5 Troubleshooting • voltage problems (external AC line) • power supply failure If the server powers off, and before you try a restart, do the following: 1. First check to make sure power is getting to the server. Plug a known working device into the power outlet. 2. Access the System Event Log (SEL) through the front panel LCD display. You can do this when the system is running, or you can do this while the system is powered down, but still plugged in (standby mode). 3.
Chapter 5 Troubleshooting b. If the POST finds a problem, check the error against the Error Messages and correct the problem. 3. Check that all DIMMs are installed correctly: a. Check that the DIMMs comply with the Memory Guidelines. b. Reseat the DIMMs on the system board. 4. To check that the system board is installed and configured correctly: 5. If the HP NetServer indicates there is not enough memory, and if the customer does not want to add memory, try these steps: a.
Chapter 5 Troubleshooting CD-ROM Problems Symptoms: The CD-ROM drawer will not open. If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the following: 1. Turn off all power to the computer. 2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole and push in about 1.75 inches (40 mm). Insert paper clip 3. Remove the disk and close the drawer. 4.
Chapter 5 Troubleshooting The NetServer won't boot from the CD-ROM. Use the Setup Utility to make sure the CD-ROM drive is bootable: 1. Review the Troubleshooting Checklist and Boot Device Priority before you continue. Press to enter SETUP or to enter Boot Menu 2. Press the Esc key. At the end of the Power-On Self-Test, a menu appears that looks something like this: 1. 2. 3. 4. ATAPI CD-ROM Drive Removable Device Hard Drive Enter Setup Utility 3.
Chapter 5 Troubleshooting Environmental problems result from: ◊ Radiated Interference: Sources include communications and radar installations (such as at an airport), radio/TV broadcast transmitters, and hand-held receivers. ◊ Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication equipment may result in intermittent disk errors. Keyboard and Mouse Problems Symptoms: The keyboard does not work. A character is not displayed when a key is pressed. 1.
Chapter 5 Troubleshooting 1. Make sure the cabling is installed properly. Most hub and switch connections require straight-through cable; consult their documentation. If you're directly connecting two computers (with no hub or other device), use a “crossover” cable. 2. Verify that there are no resource conflicts between the NIC and any other accessories in the HP NetServer. Check the Setup Utility. 3. Check any LEDs on the adapter at the back of the computer to see if they show activity.
Chapter 5 Troubleshooting a. Turn off AC power. b. Disconnect the power cords for 10 minutes in order to reset the power supply's circuitry. c. Turn on AC power again. If power is still not getting to the system board, replace the power supply (or power supply module on some HP NetServer models). 6. If power is getting to the fan but the fan isn't working, replace the fan (or replace the power supply in HP NetServer models with fans incorporated in the power supply). 7.
Chapter 5 Troubleshooting ◊ If the banner is not displayed the external SCSI controller is not recognized. 9. Verify that the SCSI bus is terminated at both ends. By default, HP SCSI controllers are terminated. When a device is connected to a connector on the controller, bus termination for that connector is disabled. Verify that the last device on the bus is terminated.
Chapter 5 Troubleshooting 2. Run the DiagTools and verify the integrity of the SCSI buses, and other switch settings on the external storage devices are correct. Verify that each SCSI device is assigned a unique SCSI ID. 3. If you don't see the SCSI BIOS banner during system start: "Symbios, Inc. SDMS TM V4.0 PCI SCSI BIOS PCI Rev. 2.0, 2.1" "Copyright 1995, 1998 Symbios, Inc." "PCI-4.14.
Chapter 5 Troubleshooting 12. Check that all SCSI devices are connected to power and power-on all SCSI devices before or at the same time as the HP NetServer to ensure a stable SCSI bus. 13. Watch the boot screen for all SCSI devices to be displayed.
Chapter 5 Troubleshooting The SCSI subsystem stops working. If the SCSI subsystem should stop working, do the following: 1. Review the Troubleshooting Checklist and "Mass Storage Guidelines" in Chapter 2 before you continue. 2. Run DiagTools. Verify that the SCSI ID and other switch settings are correct and get specific information or verification that the problem is the SCSI bus. 3.
Chapter 5 Troubleshooting a. Check that the display power switch is turned on. b. Check that the display power cord is connected to an AC power outlet and the video cable connected to the server's video connector. c. Plug in a known working device to make sure there is power to the outlet or use the proper testing device to check the power outlet. d. Turn the monitor off and on, and if the monitor has a power LED, see if it lights. e.
Chapter 5 Troubleshooting 13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully straighten them. 14. Connect the monitor cable to the HP NetServer video connector and turn on the HP NetServer. If there is a display, but characters are the wrong size or the display is the wrong color: a. Check whether the monitor is a color or monochrome monitor. b. Check that the video cable is properly inserted in the connector on the back of the computer. c.
Chapter 5 Troubleshooting 4. Turn off AC power to the HP NetServer, then reboot to see if the date and time was saved. 5. If date and time are still requested, and the battery is good, perform the next procedure. The configuration information is frequently lost and the battery is good If the battery is good and you cannot save system configuration, do the following 1. Review the Troubleshooting Checklist before you continue. 2. Configuration information is saved in the CMOS.
Chapter 5 Troubleshooting d. Restart the HP NetServer to determine whether the LEDs now become illuminated during the POST. If not, contact your reseller. 4. If one or both LED indicators on a single module are not illuminated during the POST, the module may be installed incorrectly, or its light pipes may be damaged. Light Pipes LED Light Pipes on Ultra2 Hard Disk Drive Module (Shown for Low-Profile Disk Module) Check the light pipe on the module as follows: a. Remove the disk drive module. b.
Chapter 5 Troubleshooting CAUTION Do not push on any components on the VRM; push on the edge of the main board only. Pushing on this device may break it. If the fault persists, replace the system board. Printer/DataComm Problems Symptom: A printer does not print or DataComm devices are not working. If the printer does not work, or the DataComm devices are not working, do the following: 1. Review the Troubleshooting Checklist before you continue. 2.
6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only. Do not touch any metal-edge connectors or any electrical components on accessory boards.
Chapter 6 Replacing Parts 5. Unscrew the two thumbscrews on the power supply module and, using the handle, pull the module from the power supply cage. Note: Pedestal version shown. Rack version similar. Power Supply Modules Thumbscrews Removing the Power Supply Modules 6. Slide the new power supply module into the power supply cage. CAUTION Do not slam the power supply into the cage; insert it slowly, and push firmly only when you feel resistance.
Chapter 6 Replacing Parts To replace the control panel: 1. Back up the hard disk drive(s) and save the configuration. 2. If necessary, shutdown the network operating system. 3. Turn off the HP NetServer and display. 4. Disconnect all telephone cables and power cords. 5. Remove the right side cover (pedestal version) or the bottom cover (rack-mounted version). 6. Unhook the control panel cable from the I/O board. 7. Remove the two screws securing the control panel to the chassis. 8.
Chapter 6 Replacing Parts 4. If you have a rack-mounted LH 6000r, then consider removing the cables from the rear of the enclosure before extending the enclosure on the slides (if you don't have a cable management arm). If necessary, label the cables to support re-connecting them. 5. Remove the top cover (rack-mount orientation) or the left side cover (pedestal version). CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components.
Chapter 6 Replacing Parts 1. Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation. 2. Power down the HP NetServer. 3. Disconnect the power cords and cables, and if necessary, label each one to support reassembly. CAUTION The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected. 4. For both rack-mounted and pedestal models, gain access to the system board assembly.
Chapter 6 Replacing Parts Replacing the NetRAID Battery Backup Module (Optional) System Backplane Unplug cable Battery Backup Module (BBM) Battery Backup Module Location The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the I/O side of the chassis. 1. Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation. 2. Power down the HP NetServer. 3.
Chapter 6 Replacing Parts 6. Release the battery backup module from the chassis by pressing on both latches to release the module. 7. Pull the module out until it clears the chassis. 8. Remove the cable from the module. 9. Remove the replacement battery backup module from the shipping container. 10. Install one end of the cable to the battery backup module. 11. Install the battery backup module into the chassis bracket. 12. Connect to other end of the cable to the socket on the I/O board. 13.
Chapter 6 Replacing Parts system board assembly, the DIMM slots region of the system board is accessible when the bottom cover of the LH 6000r is removed and the left cover of the LH 6000 is removed. 5. Remove the two screws securing the system board assembly to the chassis. 6. Unlatch the blue retaining latches to release the assembly. CAUTION Wear a wrist-strap and use a static-dissipating work surface connected to the chassis when handling components.
Chapter 6 Replacing Parts 9. Identify the slot location for the DIMM being replaced. Paired Memory Slots Slot 1A and Slot 1B Slot 2A and Slot 2B Slot 3A and Slot 3B Slot 4A and Slot 4B 10. Remove and Replace the DIMM: a. Spread the latches outward on each socket receiving a DIMM. b. Remove a DIMM, handling the module by its edges. c. Align the notches on the replacement DIMM with the slot keys on the socket. d. Press the DIMM into the socket until the latches close.
Chapter 6 Replacing Parts Repeat step 10 to replace any other DIMMs for the memory configuration. 11. Carefully reinsert the system board assembly into its guides, and reseat it into its socket by rotating the blue latches to the flat, locked position. 12. Replace the two screws securing the system board assembly to the chassis. 13. Close up the HP NetServer. 14. Reconnect power cords and cables. 15. Restore HP NetServer to normal operation. This completes your DIMM installation.
Chapter 6 Replacing Parts Removing a Processor Baffle/Terminator 5. Open the latches on top of the new processor 6. Align the processor being replaced over the next available slot so that the heat sink faces away from the system board for processors 1, 2, and 3 and towards the system board for processors 4, 5, and 6. 7. Gently push down on the processor being added until it is fully seated. 8. Rotate the retaining latches to seat the processor firmly in the connector. 9.
Chapter 6 CAUTION Replacing Parts Do not touch the components as you push the VRM down into the slot. 3. Gently insert the VRM into the socket. 4. Re-install the system board assembly into the chassis. Replacing the Power Supply Fans The power supply fans are mounted on removable brackets just forward of the power supply cage(s). Each bracket contains two fans. The fans are not individually replaceable; you must replace them both, and the bracket, as a unit. These units may be hot-swapped.
Chapter 6 Replacing Parts Removing the Power Supply Fan Assembly Install the new fan assembly by using the above procedures in reverse. Replacing the Rear Chassis Fans The rear chassis fans are individually mounted just to the rear of the system board assembly. These fans are individually replaceable and may be hot-swapped. CAUTION Do not run this NetServer for more than 60 minutes without all covers in place.
Chapter 6 Replacing Parts Replacing the I/O Fans The I/O fans are mounted on the PCI board guide, just forward of the PCI sockets on the I/O board. These fans are individually replaceable and may be hot swapped. CAUTION Do not run this NetServer for more than 60 minutes without all covers in place. Any component being replaced must be removed and a replacement installed within this 60-minute time window.
Chapter 6 CAUTION Replacing Parts Do not run this NetServer for more than 60 minutes without all covers in place. Any component being replaced must be removed and a replacement installed within this 60-minute time window. If you feel that you cannot, in your estimate, replace any particular component within this time, first turn off power to the system and then replace the component. Failure to replace the covers within 60 minutes may result in damage to system components due to lack of cooling air.
Chapter 6 Replacing Parts Replacing the Hot Swap Mass Storage Cage The hot-swap mass storage cage has two printed circuit boards (PCBs) mounted on the cage. In the occurrence of a failure, the entire cage, along with the PCBs, must be replaced. To replace the cage: 1. Back up the hard disk drive(s) and save the configuration. 2. If necessary, shutdown the network operating system. 3. Turn off the HP NetServer and display. 4. Disconnect all telephone cables and power cords. 5.
Chapter 6 Replacing Parts Remove cage mounting screws 11. Slide the cage out of the chassis. Install the new cage by reversing the removal procedure. Replacing the I/O Board The procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to the I/O board. 1. Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation. 2. Power down the HP NetServer. 3.
Chapter 6 Replacing Parts 5. Remove the two I/O fans. 6. Remove the front board hold-down. 7. Remove all PCI boards. 8. Remove the PCI board guide. 9. Disconnect all cables from the I/O board. 10. Remove the 3 screws at the rear of the I/O board that secure it to the chassis. 11. Eject the I/O board from the socket in the Power Management/Interconnection board by rotating the retaining latches until they point away from the chassis.
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Chapter 6 CAUTION Replacing Parts The power supplies will continue to provide standby current to the NetServer until the power is disconnected. 4. For both rack-mounted and pedestal models, gain access to the system board assembly. NOTE In the rack-mounted version, this assembly is under the right side lower cover, in the pedestal version, it is under the top right cover.
Chapter 6 Replacing Parts 6. Remove the Processor board assembly from the system board assembly – remove ten screws – eight at base of Processor Cages, four upper and four lower, and two at stiffener/strut. 7. Remove the VRMs. Note positions of the DIMMs for reinstallation. 8. Remove the Processor Cage – Upper and lower – remove four screws each cage 9. Remove the Processor board stiffener/strut – remove two screws 10. Replace the Processor board with the new Processor board. 11. Reinstall the VRMs 12.
Chapter 6 Replacing Parts Processor board Captive fastener Cover System board System Board Assembly showing System and Processor Boards The system board provides the base support for the processor board. 1A 2A 3A 4A DIMM Slots 1B 2B 3B 4B S1 System Board NOTE The system board includes a metal carrier tray. Do not remove the tray. To access the system board for replacement of the part, it is necessary to disassemble the entire system board assembly. 1. Remove the Processor fans 2.
Chapter 6 Replacing Parts 7. Remove the DIMMs. Note positions of the DIMMs for reinstallation. 8. Record the configuration switch settings for setting the replacement system board. 9. Replace the system board with the new system board. 10. Set the configuration switches 11. Reassemble the System Board Assembly. 12. Reset the time and date if necessary.
Chapter 6 Replacing Parts Power Management/Interconnection Board Access – Left Side/Top Power Management/Interconnection Board Access – Right Side/Bottom 12. Lift up the Power Management/Interconnection board and gently slide it sideways out of the chassis. Install the replacement Power Management/Interconnection board using the above procedure in reverse.
Chapter 6 Replacing Parts Replacing the PCI Hot-Swap Assembly The Olx board is mounted within the slot cover on the rear of the HP NetServer. To access the Olx board it is necessary to remove the slot cover from the rear panel. 1. Remove the two screws mounting the cover to the rear panel. 2. Access the interior and disconnect the Olx cable from the I/O board. 3. Remove the Olx circuit board from the housing by moving the two tabs that fit over the board and hold it to the housing.
Chapter 6 104 Replacing Parts
Index 1 12V Fault, 13 2 256 Colors, 26 3 3D Video Modes, 26 A accessory board guidelines, 23 acetone, 55 Acoustic Emissions, 27 activity LED hard disk drive, 12 Activity LED, 76 Adjust Contrast, 14 Advanced Programmable Interrupt Controller APIC, 17 altitude, 27 Amber Attention LED PCI, 13 ammonia, 55 anti-static wrist strap, 79 anti-tip foot, 3 APIC, 17 arrows front panel, 15 B Battery Backup Module replacing, 84 Beep Codes, 47 benzene, 55 bezel removing, 1 BIOS Recovery, 60 Boot Block, 29 boot order, 17 b
Index Mass Storage, 35 Power Supply, I/O Board, Fans, 34 System Board Assembly, 36 External SCSI (Wide) LVD Cable, 41 F fans replacing I/O, 92 replacing power supply, 90 replacing Rear Chassis, 91 Flexible Disk Cable, 41 Flexible disk drive boot priority, 17 Flexible Disk Drive LEDs, 12 Problems, 66 front panel, 9 arrows, 15 Front Panel Console Switch, 11 front view, 9 FW Info, 14 G Green LED, 14 H hard disk drive LED indicators, 12 height system, 27 Hot Plug PCI Boards, 23 Hot Swap Mass Storage Cage repla
Index P parallel port connector, 19 Parts Information, 33 Parts List, 38 password clear, 29 Password Problems, 59 PCI Attention LEDs, 13 PCI boards boot priority, 17 PCI Hot-Swap Assembly replacing, 103 PCI LED amber, 13 green, 13 PCI slot, 13 pinouts, 17 POST Routines, 46 power, 28 availability, 28 problems, 68 Power Cords, 41 Power Management/Interconnect Board replacing, 101 Power Management/Interconnection board, 32 power supply LEDs, 14 replacing, 79 Specifications, 28 Power-On Self-Test "POST", 43 pr
Index transfer rate SCSI, 70 trichlorethylene, 55 troubleshooting, 55 Troubleshooting Checklist, 61 U Ultra2 hard disk drive modules, 76 Ultra2 SCSI, 70 Ultra-2 SCSI, 22 Up Arrow front panel, 15 V VAC, 28 video 3D Video Modes, 26 connector pinouts, 17 108 memory, 26 Video/Monitor Problems, 73 Volt/Amps, 28 voltage, 28 VRM replacing, 89 W Watts, 28 weight system, 28 Weight and Dimensions, 27 width system, 27 Z Z-bracket, 5
