Warranty & Support Summary

HP Networking Product Warranty & Support Summary
1
(July 2012)
The most current version of this document is available at www.hp.com/networking/warrantysummary
HP Networking product warranty policy details are available at www.hp.com/networking/warranty
Information on services for HP Networking products can be found at www.hp.com/networking/services
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Products
Warranty
duration
2
Advance
replacement
delivery
4
Technical
Support
1
(Phone/Email/
Electronic Case)
Software/OS
Releases
6
Switches
Modular
125xx, 105xx, 95xx, 75xx
1 year
10 days
1 year
As long as owned
6
82xxzl, 54xxzl, 42xxvl
Lifetime
3
NBD
As long as owned
3
As long as owned
6
Fixed-configuration
59xx/AF, 583x/AF, 582x/AF
1 year
10 days
1 year
As long as owned
6
66xx, 62xx/yl, 581x/AF, 580x/AF, 55xx, 51xx, 48xxG, 45xx/G, 42xx/G, 38xx,
36xx, 35xx/yl, 31xx, 29xx/al, 281x, 26xx, 25xx/G
Lifetime
3
NBD
As long as owned
3
As long as owned
6
Smart Managed
1910, 181x, 17xx
Lifetime
3
NBD
As long as owned
3
As long as owned
6
190x
3 years
NBD
3 years
As long as owned
6
IntelliJack Switches
3 years
NBD
3 years
As long as owned
6
Unmanaged
21xx, 1410, 1400
Lifetime
3
NBD
As long as owned
3
N/A
1405
3 years
NBD
3 years
N/A
Wireless LAN
Indoor Access Points
MSM4xx, MSM3xx, M2xx , M110
Lifetime
3
NBD
1 year
1 year (bug fix only)
WA2xxx, 95xx, 91xx, 87xx, 77xx
1 year
30 days
1 year
As long as owned
6
Controllers
MSM765 zl
5
Lifetime
3
NBD
1 year
1 year (bug fix only)
MSM720
Lifetime
3
NBD
As long as owned
3
As long as owned
6
MSM760, MSM710
1 year
NBD
1 year
1 year (bug fix only)
HP RF Manager Controller
1 year
NBD
1 year
1 year (bug fix only)
WXxxxx
1 year
30 days
1 year
As long as owned
6
Other Access devices
MSM4xx-R, MSM3xx-R Outdoor Access Points
1 year
NBD
1 year
1 year (bug fix only)
M111 Wireless Client Bridge
1 year
NBD
1 year
1 year (bug fix only)
HP 802.11a/b/g Workgroup Bridge
HP 802.11a Integrated Bridge and Access Point
1 year
30 days
1 year
As long as owned
6
MSM317 Wireless Access Devices
Lifetime
3
NBD
1 year
1 year (bug fix only)
MSM415 RF Security Sensor
Lifetime
3
NBD
1 year
1 year (bug fix only)
30xx Wireless Switch
1 year
30 days
1 year
As long as owned
6
Routers
Routers
88xx, 66xx
1 year
30 days
1 year
As long as owned
6
MSR9xx, MSR50, MSR30, MSR20
1 year
30 days
1 year
As long as owned
6
V1xx Wireless Routers
3 years
NBD
3 years
As long as owned
6
Management
Network Management
Intelligent Management Center
90 days
N/A
90 days
90 days(bug fix only)
PCM+ Network Management (IDM, MM & NIM)(Purchased after February 1, 2009)
90 days
N/A
1 year
As long as owned
(bug fix only for licensed
version)
1 year (All releases)
PCM+Network Management (IDM, MM & NIM)(Purchased before February 1, 2009)
90 days
N/A
As long as owned
3
As long as owned
6
Additional Networking Products
AllianceONE Products
HP AllianceONE Services/Advanced/Extended Services zl modules
5
Lifetime
5
NBD
As long as owned
5
As long as owned
5
HP Threat Management Services zl Module
5
Lifetime
5
NBD
As long as owned
5
As long as owned
5
Sangoma Voice Cards
Lifetime
5
NBD
As long as owned
5
As long as owned
5
HP Voice Products
VCX voice and communication products
1 year
30 days
90 days
90 days(bug fix only)
41xx, 35xx, 31xx IP phones
1 year
30 days
90 days
90 days(bug fix only)
Other Software
Premium License (When purchased separately for 82xx,E66xx, 54xx & 35xx switches)
N/A
N/A
1 year
As long as owned
6
(Maintenance releases only)
1 year (All releases)
HP Security Appliances
F5000, F/S1000-A/E/S VPN Firewall, U200-A/C/M/S/CS UTM
1 year
30 days
1 year
As long as owned
6
HP Transceivers
X244, X242, X132, X131, X129, X122, X121, X119, X112, X111
Lifetime
3
NBD
As long as owned
3
N/A
X240, X170, X160, X140, X135, X130, X125, X124, X120, X115, X114, X110
1 year
30 days
1 year
N/A
1) Warranties and support listed are included in the purchase price of HP products. Warranty technical
support is provided during local HP business hours. Extended coverage services are available for
purchase. Upon transfer of product from bona fide end user to bona fide end user, warranty may be
enforced by transferee. See product’s Hewlett-Packard Limited Warranty Statement for details.
2) Includes coverage of any built-in fans and power supplies for the entire warranty period. Removable
power supplies, modules and accessories such as antennas, fans, power cords, etc. may have different
warranty coverage than the host device. See the HP Networking Warranty Coverage Quick Reference
at www.hp.com/networking/warrantyquickref for more details.
3) For as long as you own the product. You may be required to provide proof of purchase or lease as a
condition of receiving warranty service.
4) Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In
some countries and regions and under certain supplier constraints, response time may vary. Contact your
local HP service organization for response time availability in your area. NBD=Next Business Day.
5) Hardware warranty, technical support and all software releases provided for hardware and the ONE
Service OS only, when and if available, for as long as you own the product. See product specific
documentation for application support. 5 year warranty on the disk drive in the HP Alliance One Advanced
Services and Services zl Modules, HP Threat Management Services zl Module, HP AllianceOne Ext zl Mod
w/Rvrbd Stlhd, HP MSM765zl Mobility Controller, HP Surv Brch Com zl Mod pwrby Msft Lync.
6) Includes all software/OS releases offered for the specific products listed above, when and if available, for
as long as you own the product, except where noted. Some software releases may require additional
hardware to be installed.