Multimedia - Windows 7
Table Of Contents
- Multimedia features
- Multimedia software
- Audio
- Video
- Optical drive (select models only)
- HP Webcam
- Troubleshooting
- The optical disc tray does not open for removal of a CD or DVD
- A disc does not play
- A disc does not play automatically
- A DVD movie stops, skips, or plays erratically
- A DVD movie is not visible on an external display
- A DVD playing in Windows Media Player produces no sound or display
- The process of burning a disc does not begin, or it stops before completion
- The computer does not detect the optical drive
- A new device driver is needed
- Index
The computer does not detect the optical drive
If Windows does not detect the optical drive, use Device Manager to troubleshoot the device and then
update, uninstall, or roll back the device driver.
To check your device and drivers in Device Manager, follow these steps:
1. Remove any discs from the optical drive.
2. Click Start > Control Panel > System and Security > Device Manager.
3. In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
4. Right-click the optical device listing to perform the following tasks:
●
Update driver software
●
Disable
●
Uninstall
●
Click Properties to see if the device is working properly.
◦
The Properties window provides details about the device to help you troubleshoot
issues.
◦
Click the Driver tab to update, roll back, disable, or uninstall drivers for this device.
34 Chapter 7 Troubleshooting