Owner's manual

Troubleshooting
Silo Media Manager Installation and User’s Guide—541559-001
C-3
Example 7
Example 7
PROBLEM:
When I startup SMM, it tells me I am on a backup system and that it not true...
SOLUTION:
Two things can cause this:
1. During the initial CONFIG, somebody put a space for the CONFIG_ALTSYS#.
Stop SMM, delete the TSIMMSDT file if it exists, issue a 'RUN CONFIG' in your
SMM subvolume, enter CONFIG_ALTSYS# and just hit enter.
2. Security of the RLSEID file will now allow access so SMM can read it. Make sure
you are running SMM as SUPER.SUPER.
Example 8
PROBLEM:
When I startup SMM, nothing starts and I receive an error stating "Validate System"
and some codes...
SOLUTION:
SMM reads the RLSEID file on the current SYSnn subvolume to get the system
number to compare itself to. If for some reason it can't open that file, then this error will
appear. The main cause for this is a security issue on your NonStop S-series. You will
need to PROGID the TSISMMS0 file (and the TSISMMC0 per system on any Client
SMM's) and make sure SUPER.SUPER owns the programs. Then issue the two
following commands: 'FUP GIVE TSISMMS0,255,255' and 'FUP SECURE
TSISMMS0,,PROGID'. Then start SMM, the programs will now run as
SUPER.SUPER.